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Added 1 min ago
AL
Parts Specialist
All-Lift LTD.
Brampton, ON
- Full-time
Position Overview: The Parts Specialist at All-Lift Ltd. plays a crucial role in ensuring the availability and timely delivery of parts for our diverse range of material handling equipment.…
Added 17 mins ago
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Senior Advisor, System and infrastructure operations, maintenance and development,
Desjardins
Montreal, QC · Levis, QC
- Full-time
As a Senior System and infrastructure operations, maintenance and development advisor, you provide leadership to practitioners and development teams on business relations, development…
Added 17 mins ago
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Associate Technical Specialist
Manulife
Toronto, ON
- Full-time
We are seeking an Associate Technical Specialist to join our collaborative team. Our team delivers technology infrastructure services worldwide, and this role helps provide reliable,…
Added 29 mins ago
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Commercial Sales Support Specialist - Temporary 12 Months - Danone Canada
Danone
Boucherville, QC
- $60,000 to $75,000 CAD / year
- Full-time
As a Commercial Sales Support Specialist, you'll be a key player in our operations, supporting the Customer Business Team and Sales Planning Analyst. This role is essential for ensuring…
Added 29 mins ago
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Commercial Sales Support Specialist - Temporary 12 Months - Danone Canada
Danone
Toronto, ON
- $60,000 to $75,000 CAD / year
- Full-time
As a Commercial Sales Support Specialist, you'll be a key player in our operations, supporting the Customer Business Team and Sales Planning Analyst. This role is essential for ensuring…
Added 29 mins ago
AC
Electrical, Instrumentation & Control Specialist
Artelia Canada
Montreal, QC
- Full-time
Within the Telecommunications Department, as an Electrical, Instrumentation & Control (EIC) Specialist:
Added 29 mins ago
NB
DevSecOps Technical Lead, Cryptography
National Bank of Canada
Montreal, QC
- Full-time
…Protection and Cryptography team at National Bank means acting as a specialist responsible for the evolution, security, and reliability of the organization's digital certificate management…
Added 29 mins ago
A
Electrical, Instrumentation & Control Specialist
Artelia
Mississauga, ON
- Full-time
Within the Telecommunications Department, as an Electrical, Instrumentation & Control (EIC) Specialist:
Added 29 mins ago
NI
Application Development Specialist/Chemical Engineer
NanoTech Innovation Inc.
Richmond, BC
- Full-time
We are looking for a technically strong specialist who can support product development/improvement, application consultations, and assist with B2B project opportunities. This role may be a…
Added 29 mins ago
MG
Payroll & Benefits Specialist
Matcor-Matsu Group
Brampton, ON
- Full-time
The Payroll & Benefits Specialist is responsible for the accurate and timely processing of payroll, the administration of employee benefits and RRSP programs, and the maintenance of…
Added 31 mins ago
TF
Administrative Specialist
The Fedcap Group
Hamilton, ON
- $47,000 to $60,000 CAD / year
- Full-time
…trends, or gaps, and providing regular feedback to supervisors to support process improvements and system…
Added 46 mins ago
HG
DC Associate Coach - Inbound 3rd Shift
H&M Group
Ajax, ON
- Full-time
In this role, you will work closely with your DC team leader, DC advanced users, DC system specialist, and DC associates (cross-functional).
Added 46 mins ago
HG
DC Associate Driver - Inbound 3rd Shift (Tier 2)
H&M Group
Ajax, ON
- Full-time
As a DC Associate order picker Driver, you will support the team in delivering efficient and smooth service with excellent garment care to our customers, following our best practice and…
Added 59 mins ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
…issues, strengthen service standards, improve processes and support evidence-based decision…
Added 59 mins ago
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Specialist, Automation
Glencore
Sparwood, BC
- $95,000 to $112,000 CAD / year
- Full-time
Reporting to the Senior Engineering Supervisor, the Specialist, Automation, Processing Systems is responsible for safely delivering and maintaining a diverse set of technology that is…
Added 59 mins ago
AI
Geographic Information System Specialist
Aptino, Inc.
Calgary, AB
- Contract
We are looking for an experienced GIS Senior Functional Support Specialist with strong hands-on experience in ArcGIS / Esri Enterprise to provide functional application support,…
Added 59 mins ago
RT
Field Service Delivery Technician
Real Time Networks
Milton, ON
- Full-time
…Between installations, this role is a key part of our customer support team, handling Tier 1 and Tier 2 support calls to keep customers' systems running smoothly. This is a strong fit for…
Added 59 mins ago
H
DC Associate Driver - Inbound 3rd Shift (Tier 2)
H&M
Ajax, ON
- Full-time
As a DC Associate order picker Driver, you will support the team in delivering efficient and smooth service with excellent garment care to our customers, following our best practice and…
Added 1 hour ago
OH
Senior Product Specialist, Product Implementation
Ontario Health
Toronto, ON
- Full-time
Ontario Health is seeking a Senior Specialist, Product Implementation to support Digital Excellence in Health product teams through expert product leadership, business analysis, stakeholder…
Added 1 hour ago
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Lead Implementation Specialist, Payroll / Spécialiste en chef d’implantation, Paie
ADP
Montreal, QC · Dartmouth, NS
- Full-time
ADP is hiring a Lead Implementation Specialist, Payroll
Added 1 hour ago
Administrative Assistant
Defence Construction Canada
Victoria, BC
…service line, coordinates and provides a range of administrative support services to the Site Manager or to the Regional Operations Manager(s), program leaders and regional service line…
Added 1 hour ago
Logistics Engineering Specialist
Siemens
Concord, ON
Ensure warehouse locations and material master data support the physical process.
Added 1 hour ago
CI
Autonomy Systems Engineering Specialist / Spécialiste en ingénierie des systèmes d’autonomie
Caterpillar Inc.
Laval, QC
- Full-time
As the Autonomy Systems Engineering Specialist, you will be responsible for serving as a key technical feature owner for Autonomy Drill products and Driver Safety System product. This role…
Added 1 hour ago
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Technical Support Specialist
Fortinet
Burnaby, BC
- Full-time
Fortinet is looking for an experienced technical support Specialist to join our Ottawa, On office to provide exceptional customer service and technical help for our loyal customers.
Added 1 hour ago
DC
Records Specialist
Douglas College
New Westminster, BC
- Full-time
…confidential information. Records Specialists provide critical support to students, faculty, and staff by troubleshooting complex registration issues, interpreting policies and procedures,…

ShipTime

Technical Support Specialist

Oakville, ON, Canada

$50,000 to $60,000 CAD / year · Full-time

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Job details

Pay: $50,000 to $60,000 CAD / year
Job type: Full-time
Experience: 2-5 years experience in Technical Support related roles
Posting language: English
Posted: Oct 9, 2026

Original job description

Key Responsibilities:

Work closely with our Heroic Support team to investigate, troubleshoot, and resolve escalated technical issues.
Take ownership of support tickets from initial investigation through resolution, ensuring timely follow-up and clear communication.
Independently diagnose issues involving our platform, carrier connections, APIs, and eCommerce integrations.
Analyze application logs, API requests/responses, and system behaviour to identify root causes before escalating to Development when necessary.
Assist customers and developers through technical calls with API connections, plugins, and integrations.
Manage internal IT inventory, company devices, and equipment provisioning for employee onboarding and offboarding.
Provide general internal IT support, including hardware, software, and workstation troubleshooting.
Utilize GitHub, AI tools, and technical documentation to research issues, improve workflows, and collaborate with Development.
Create and maintain troubleshooting guides, technical documentation, and knowledge base articles.
Identify recurring issues and proactively recommend improvements to support processes and the customer experience.

Qualifications:

Strong technical troubleshooting and analytical skills, with a demonstrated ability to independently research and solve problems.
Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
Experience supporting SaaS platforms, web applications, or other software-based products.
Familiarity with eCommerce platforms such as Shopify and WooCommerce.
Understanding of REST APIs, JSON, HTTP requests, and common integration issues.
Familiarity with GitHub and AI-powered tools such as ChatGPT, GitHub Copilot, or similar solutions.
General knowledge of computer hardware, operating systems, and IT troubleshooting.
Strong organizational skills, attention to detail, and the ability to manage competing priorities.
A proactive, accountable, and resourceful mindset, with the initiative to investigate unfamiliar issues and see them through to resolution.

Skills:

2-5 years experience in Technical Support related roles
Excellent English and French verbal and written communication skills
Experience with SQL, including querying and investigating database records.
Familiarity with Java, JavaScript, HTML/CSS, or other programming languages.
Experience with Postman, application logs, or API troubleshooting tools.
Experience with IT asset management, equipment provisioning, or employee onboarding/offboarding.
Experience with HubSpot, Zendesk, Freshdesk, or similar ticketing platforms.
Experience in shipping, logistics, or eCommerce technology.

What we offer:

We’re in this together - our success relies on working together as a team with other departments and we promote a highly supportive and respectful environment
FUN! - You’ll have the opportunity to work each day with fun, passionate individuals. Whether it’s a summer outing or friendly competitive contests there’s always a company event on-going.
Engage with customers and partners from across the country, spanning many industries.

Benefits:

Full benefits package (vision, dental, etc.)
Paid Vacation Time
Company Events
On-site parking

About the role

Job Type: Full-Time

Salary: $50,000-60,000 CAD/year

Remote Work: Hybrid

Apply About employer

More about this job

Responsibilities

The Technical Support Specialist will troubleshoot and resolve escalated technical issues while managing internal IT inventory and equipment provisioning. They will also create technical documentation and collaborate with the development team to improve support processes.

Requirements

Candidates must have 2-5 years of experience in technical support and proficiency with REST APIs, SQL, and web technologies. Strong analytical, communication, and organizational skills are required to manage support tickets and provide internal IT assistance.

Skills

Technical troubleshooting
API integration
REST APIs
SQL
Java
JavaScript
HTML
CSS
GitHub
Postman
IT asset management
Customer service
SaaS support
eCommerce platforms
Troubleshooting
Analytical skills

Benefits

Vision insurance
Dental insurance
Paid vacation time
Company events
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
SaaS
Shopify
WooCommerce
REST APIs
JSON
HTTP
GitHub
ChatGPT
GitHub Copilot
SQL
Java
JavaScript
HTML
CSS
Postman
HubSpot
Zendesk
Freshdesk
IT Inventory
Troubleshooting
API
eCommerce
Logistics
Hardware
Software
Workstation
Database
Provisioning
Onboarding

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