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Added 4 hours ago
Nurse, Clinical Informatics Specialist
Sanya’k̓ula
Vancouver, BC
Full-time
The Nurse, Clinical Informatics Specialist (CIS) reports to the Manager and provides consultation, facilitation and instruction on the design, optimization and integration of clinical…
Added 9 hours ago
QA & Compliance Specialist - Clinical Systems
RAN BioLinks
Toronto, ON · Greater Toronto Area, Canada
Full-time
Apply a risk-based, GAMP 5 / CSA approach - assess and categorize functionality by patient-safety and data-integrity risk, validate what genuinely matters, and automate the routine so rigor…
Added 10 hours ago
Associate Application Specialist
Tecsys Inc.
Remote, Canada
Full-time · Remote
…solutions to industry leading healthcare systems, hospitals, and pharmacy businesses to distributors, retailers, and 3PLs. We work with industry leaders to transform their supply chains…
Added 12 hours ago
Spécialiste des programmes de soutien aux patients/ Patient Program Specialist
Merck Canada
Kirkland, QC
Full-time
Budget Analysis, Budget Development, Customer Support, Data Analysis, Interpersonal Relationships, Multitasking, New Program Development, Office Applications, Patient Assistance, Patient…
Added 13 hours ago
Hospital Inventory Application Specialist
Tecsys Inc.
Remote, Canada
Full-time · Remote
As an Implementation and Business process-focused Application Specialist in our Professional Services department, you’ll drive the data collection and configuration of the Tecsys solution…
Added 13 hours ago
Spécialiste des programmes de soutien aux patients/ Patient Program Specialist
Merck
Kirkland, QC
Full-time
Budget Analysis, Budget Development, Customer Support, Data Analysis, Interpersonal Relationships, Multitasking, New Program Development, Office Applications, Patient Assistance, Patient…
Added 14 hours ago
Specialist, Virtual Card Services
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
Full-time
…termination of policies for financial assistance programs, data management and acts as a coordinator for various projects. You will work closely with the program management team to deliver…
Added 14 hours ago
Inventory Associate
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Abbotsford, BC
Part-time
Opportunity to become a paid driver or pharmacy counter– certification may be required
Added 15 hours ago
Specialist, Global Sourcing
RONA
Boucherville, QC
Full-time
Develop reports and extract data (mainly with Excel and Access);
Added 15 hours ago
Spécialiste des programmes de soutien aux patients/ Patient Program Specialist
MSD
Kirkland, QC
Full-time
Budget Analysis, Budget Development, Customer Support, Data Analysis, Interpersonal Relationships, Multitasking, New Program Development, Office Applications, Patient Assistance, Patient…
Added 16 hours ago
Diabetes Educator
Eskasoni Health Centre
Eskasoni, NS
Full-time
Support clients in accessing community resources, specialist services, and Non-Insured Health Benefits (NIHB) when appropriate.
Added 17 hours ago
Sourcing Specialist, Talent Acquisition, Human Resources
Sanya’k̓ula
Vancouver, BC
Full-time
The Talent Acquisition Sourcing Specialist supports the identification of external and internal talent across a diverse portfolio and supports the talent acquisition of healthcare…
Added 1 day ago
Research Assistant II, Dept of Medicine Research
St. Michael's Hospital
Toronto, ON
Full-time
…but not limited to collecting, recording and processing of data, following research protocols, screening and consenting study participants, labeling and shipping samples and study related…
Added 1 day ago
Cleaning Validation Coordinator - 12 month contract
Teva Pharmaceuticals
Whitchurch-Stouffville, ON
Full-time
We are seeking a detail-oriented and motivated Cleaning Validation Specialist to join our team. In this role, you will support and execute cleaning validation activities to ensure…
Added 1 day ago
Specialist Pharmacist - Polypharmacy
NHS Ayrshire & Arran
MB · Margaret, MB
Part-time
NHS Fife is seeking two experienced and enthusiastic pharmacists to join the Pharmacy and Medicines Service as Specialist Pharmacists – Polypharmacy, each on a 24-month fixed-term basis.
Added 1 day ago
Specialist Pharmacist - Polypharmacy
NHS Scotland
MB · Margaret, MB
Contract
NHS Fife is seeking two experienced and enthusiastic pharmacists to join the Pharmacy and Medicines Service as Specialist Pharmacists – Polypharmacy, each on a 24-month fixed-term basis.
Added 1 day ago
Manufacturing Engineering Specialist - GRD
Price Industries Limited
Winnipeg, MB
Manulife Virtual Pharmacy - Access pharmacy services anytime, anywhere through the Manulife app, with eligible prescriptions delivered directly to your home.
Added 1 day ago
Knowledge Mobilization and Community Engagement Specialist
Cape Breton University
Sydney Indian Reserve No. 28A, NS · Sydney, NS
$68,000 to $78,000 CAD / year
Cape Breton University (CBU) is accepting applications for a Knowledge Mobilization and Community Engagement Specialist to join a transformative, multi-year research initiative titled…
Added 3 days ago
Medical Assistant/Medical Office Administrator
LMC Healthcare
Ottawa, ON
Full-time
LMC Healthcare (LMC) is Canada’s largest specialist care provider in diabetes & endocrinology. We’re transforming diabetes care by making it more accessible, comprehensive, and…
Added 3 days ago
Pharmacy Data Specialist
MediSystem Pharmacy
Ottawa, ON
Full-time
As a Pharmacy Data Technician, you will use your Pharmacy Assistant expertise within the pharmacy industry to specialize in the inputting of prescriptions into MediSystem Pharmacy's…
Added 4 days ago
Clinical Pharmacy Specialist - Jim Pattison Outpatient Care & Surgery Centre
Fraser Health
Surrey, BC
Full-time
Make an Impact as a Clinical Pharmacy Specialist
Added 4 days ago
Clinical Pharmacy Specialist - Jim Pattison Outpatient Care & Surgery Centre
Fraser Health Authority
Surrey, BC
$60.98 to $76.21 CAD / hour
Full-time
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Added 4 days ago
SR Duck creek Functional consultant
Cognizant
Halifax, NS
Full-time
Functional Specialist ISG with ten to eleven years of experience will drive end to end solutioning across Duck Creek Rating Duck Creek Insights Duck Creek Core and Duck Creek BA for complex…
Added 5 days ago
Regulatory Affairs Specialist
Elanco
Mississauga, ON · CA - Mississauga
Full-time
As a Regulatory Affairs Specialist, you will be a key member of Elanco’s Canadian Regulatory Affairs team, supporting the registration and lifecycle management of products across a diverse…
Added 4 days ago
Ecommerce Manager
Shiseido
Markham, ON
$85,000 to $95,000 CAD / year
Full-time
Direct Reports: Ecommerce Specialist, Online Merchandising Specialist

Shiseido

Ecommerce Manager

Markham, ON, Canada

Pay: $85,000 to $95,000 CAD / year
Job type: Full-time
Apply by: Oct 18, 2026
Posting language: English
Posted: Sep 18, 2026

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Original job description

Job Title: Manager, Ecommerce

Department: Digital Shared Services

Direct Reports: Ecommerce Specialist, Online Merchandising Specialist

Company Overview

Shiseido was founded in 1872 as Japan’s first Western-style pharmacy in the upscale Ginza district of Tokyo and is one of the oldest cosmetic companies in the world. With over 150 years of dedicated service, superior products and unparalleled technology, Shiseido’s mission is to identify new, richer sources of value and use them to create beauty in the lives and cultures of those it serves.

At Shiseido, we hold a traditional Japanese value of “Omotenashi”, the spirit of welcoming and care that cannot be translated in words. Through this spirit, we practice thoughtfulness, dedication to the needs of others and meticulous attention to every aspect of our products and service.

Job Purpose

The Manager, Ecommerce is responsible for supporting the growth and performance of Shiseido Canada's direct-to-consumer ecommerce business across its portfolio of prestige beauty brands. This role manages the execution of the ecommerce strategy and roadmap, driving revenue growth, customer acquisition and retention, conversion optimization, and digital customer experience excellence. Partnering closely with cross-functional teams and agency partners, the Manager identifies growth opportunities, supports key initiatives, and delivers measurable business results through a customer-centric, data-driven approach.

Duties and Responsibilities:

Ecommerce Strategy & Operations

Execute the ecommerce roadmap, managing eCommerce operations and sales performance, delivering revenue, conversion, and retention targets across Shiseido Canada's DTC business.
Manage the planning and execution of product launches, promotional campaigns, merchandising strategies, and customer lifecycle initiatives to drive sustainable growth.
Maintain ecommerce operations, site performance, and customer experience, ensuring operational excellence and brand consistency.
Partner with cross-functional teams, global stakeholders, and external vendors to implement platform enhancements and optimization initiatives.
Utilize data, consumer insights, and industry trends to drive innovation, identify growth opportunities, and inform business strategies.

Customer Experience & Conversion Optimization

Monitor end-to-end consumer journey to identify buying barriers and improve on-site engagement and checkout completion.
Utilize customer feedback, behavior analytics, reviews, and performance metrics to enhance user experience.
Support digital optimization programs, including A/B testing, landing page updates, search optimization, and personalization features.
Collaborate with Digital Marketing, Brand, and Customer Service teams to maximize the effectiveness of traffic-driving and retention initiatives and address escalated customer service cases.

Analytics, Forecasting & Reporting

Monitor and report on ecommerce performance, analyzing key KPIs, customer insights, and market trends to support business objectives.
Support sales forecasting and performance reporting by translating data into actionable insights, recommendations and clear data summaries for presentation to senior leadership.
Coordinate cross-functional stakeholders to ensure alignment and successful execution of ecommerce initiatives.
Manage day-to-day relationships with external agencies and technology partners to support project delivery and performance goals.

Team Leadership & Development

Supervise the ecommerce team by managing daily priorities, assigning resources, and supporting professional growth.
Coach team members to foster a collaborative culture focused on personal accountability and continuous improvement

Qualifications

Minimum 6 years’ experience in an e-commerce role
2+ years of direct-to-consumer (DTC) experience
Hands-on experience with Salesforce Commerce Cloud
Strong proficiency and understanding of Google Analytics
Experience with SEO, AEO/GEO, CRM, email marketing, digital media, personalization, and customer retention strategies.
Strong understanding of ecommerce technology ecosystems, agile processes, and project prioritization methodologies.
Experience managing digital agencies, technology vendors, and cross-functional initiatives.
2-3+ years of people leadership or team management experience.
Demonstrated experience owning ecommerce business performance and delivering revenue growth
University Degree or College Diploma preferred
French or Mandarin bilingualism an asset

Trust 8 Competencies

Below is a list of Trust 8 Competencies designed to help employees at Shiseido Americas succeed as the company continues to evolve and innovate.

1. Think Big: Adapt a big-picture perspective. Deliver new values through creativity.

2. Take Risks: Embrace Risk, Practice “Trial and Error and Trial”.

3. Hands On: Consider Front-line realities when making decisions. Take the lead from end to end.

4. Collaborate: Leverage the diverse capabilities of colleagues.

5. Be Open: Create an environment that encourages everyone to speak up.

6. Act with Integrity: Be sincere and humble at all times.

7. Be Accountable: Commit to the goal. Take accountability for the execution.

8. Applaud Success: Create a culture that celebrates success.

We value the diversity of the people we hire and serve. Shiseido Canada is an equal opportunity employer. If you require accommodation during the recruitment process, please advise, so that suitable accommodation can be arranged. We can be reached at hr@shiseidoca.com.

We thank all applicants for their interest, however, only candidates selected for an interview will be contacted.

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More about this job

Responsibilities

The Ecommerce Manager is responsible for executing the ecommerce roadmap and managing sales performance to drive revenue growth and customer retention. They will lead cross-functional initiatives, oversee product launches, and utilize data-driven insights to optimize the digital customer experience.

Requirements

Candidates must have at least 6 years of ecommerce experience, including 2 years in direct-to-consumer roles and 2-3 years of team management. Proficiency in Salesforce Commerce Cloud and Google Analytics is required, along with a university degree or college diploma.

Skills

Ecommerce Strategy
Salesforce Commerce Cloud
Google Analytics
SEO
AEO/GEO
CRM
Email Marketing
Digital Media
Personalization
Customer Retention
Project Management
Data Analysis
Team Leadership
Merchandising
Conversion Optimization
Agile Processes

Visa sponsorship

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Keywords

Ecommerce
Salesforce Commerce Cloud
Google Analytics
SEO
AEO
GEO
CRM
Email Marketing
Digital Media
Personalization
Customer Retention
Agile
Project Management
Merchandising
Conversion Optimization
DTC
Digital Marketing
Data Analysis
Forecasting
Reporting
Prestige Beauty
Strategy
Operations
Customer Experience
Team Leadership

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