Retail Development Specialist (12-Month Contract)

Brand/Division: Shiseido Canada

Hiring Manager: Director, National Sales Field

Department: Shiseido, Cle de Peau Beaute, Shiseido Fragrances

Job Title: Specialist, Retail Development

Contract Length: 12-months

Company Overview

Shiseido was founded in 1872 as Japan’s first Western-style pharmacy in the upscale Ginza district of Tokyo and is one of the oldest cosmetic companies in the world. With over 140 years of dedicated service, superior products and unparalleled technology, Shiseido’s mission is to identify new, richer sources of value and use them to create beauty in the lives and cultures of those it serves.

At Shiseido, we hold a traditional Japanese value of “Omotenashi”, the spirit of welcoming and care that cannot be translated in words. Through this spirit, we practice thoughtfulness, dedication to the needs of others and meticulous attention to every aspect of our products and service.

Job Summary:

This role focuses on supporting the National Sales and Education Director in key Retail Development, Business Analysis, Reporting and Education strategies and plan execution. Primary responsibilities include Business Analysis and Reporting, Internal Operations & Field Team Liaison, Field Team and Training Support. Brand responsibilities are for Shiseido, Cle de Peau Beaute and Shiseido Fragrances.

Primary Duties & Responsibilities:

Business Analysis and Reporting

• Manage operational processes and reporting, including purchase order creation, Cognos reporting, budget reconciliation, and business analysis, performance tracking including retail sales, gross sales, sell-out results, promotional effectiveness, and retailer-specific insights.
• Support sales planning and business analytics through annual sales plan preparation, Power BI data uploads, allocation management, retailer reporting, and brand performance analysis.
• Lead special projects and field support initiatives, including sales presentations, territory changes, onboarding of Sales & Education Executives, and cross-functional coordination.
• Maintain reporting systems, databases, and master data, including Power BI dashboards, SKU records, and Item Master information.

Internal Operations & Field Team Liaison

• Support retail development and new store opening initiatives with project coordination, merchandising logistics, capital planning, and store readiness activities.
• Analyze retailer and brand performance while managing related financial administration, including PO creation, invoice approvals, budget monitoring and reconciliation, and ambassador incentive programs.
• Consolidate SEE freelancer reports to a national spend view with KPI’s by retailer and brand.
• Develop presentations, webinar materials, launch communications, and performance reporting to support sales and training initiatives.
• Coordinate retailer programs, order management, tester initiatives and POSM tracking.

Field Team Support

• Key operational and administrative contact for the Sales and Education Executive team nationally
• Maintain retail execution tools and systems, including IDS trackers, order forms, retailer forms, and seasonal program documentation.
• Manage retail operations, including IDS approvals, maintenance budgets, activation calendars, retailer requests, and distribution of testers and merchandising materials.
• Coordinate promotional programs, events and GWP allocations.

Training Support

• Coordinate training materials, gratis distribution, and product launch support across all brands.
• Coordinate seasonal gratis programs, product distribution activities, and other operational initiatives in support of training, launches, and retail execution.
• Administrate eLearning platforms BEAUTYEX and SCENT & LEARN, including logistics, KPI tracking, seasonal updates, and troubleshooting for retail partners and Beauty Consultants.

Qualifications & Competencies:

• University Degree or College Diploma in Business related disciplines
• Must have strong computer skills: Advanced excel skills, Microsoft Office and/or iOS
• Must be detail oriented and ability to multi-task
• Excellent Organizational skills
• Strong communication skills

Trust 8 Competencies

Below is a list of Trust 8 Competencies designed to help employees at Shiseido Americas succeed as the company continues to evolve and innovate.

1. Think Big: Adapt a big-picture perspective. Deliver new values through creativity.

2. Take Risks: Embrace Risk, Practice “Trial and Error and Trial”.

3. Hands On: Consider Front-line realities when making decisions. Take the lead from end to end

4. Collaborate: Leverage the diverse capabilities of colleagues.

5. Be Open: Create an environment that encourages everyone to speak up.

6. Act with Integrity: Be sincere and humble at all times.

7. Be Accountable: Commit to the goal. Take accountability for the execution.

8. Applaud Success: Create a culture that celebrates success.

We value the diversity of the people we hire and serve. Shiseido Canada is an equal opportunity employer. If you require accommodation during the recruitment process, please advise, so that suitable accommodation can be arranged. We can be reached at hr@shiseidoca.com.

We thank all applicants for their interest, however, only candidates selected for an interview will be contacted.