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Added 20 days ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Winnipeg, MB
Being part of a family-owned business committed to the community;
Added 20 days ago
MANAGER
Boutique La Vie En Rose
AB · EDMONTON, AB
Being part of a family-owned business committed to the community;
Added 20 days ago
MANAGER
Boutique La Vie En Rose
Thornhill, ON
Being part of a family-owned business committed to the community;
Added 20 days ago
MI
Warehouse & Logistics Coordinator / Driver
Maxan Interior Systems
Mississauga, ON
- Full-time
…logistics operations. Reporting to the Logistics & Procurement Manager, you'll play an important role in supporting our deliveries, warehouse operations, inventory, tools, and…
Added 20 days ago
OA
Part-Time Parts Driver - Mercedes Benz Surrey
OpenRoad Auto Group
Surrey, BC
- Part-time
Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses
Added 20 days ago
ON
Trauma Informed Cultural Support Worker
Ontario Native Women's Association
Timmins, ON
- Full-time
Paid time off at Christmas above paid vacation time
Added 20 days ago
SI
Custodian Part-Time
Seabird Island Band
BC · Agassiz, British Columbia
- Part-time
This is a Part time position working 5:00 pm - 10:00 pm Monday - Friday.
Added 20 days ago
AT
Merchandising Project Lead
American Tall
Mississauga, ON
- Full-time
…the department. Reporting to the Merchandising Integrations Manager, we are looking for a proactive go-getter that can manage projects with minimal oversight. This role will have the…
Added 20 days ago
OG
Labourer
Onni Group of Companies
Vancouver, BC
- Full-time
Onni Group is looking for reliable Construction Laborers to join our team on a full time basis. As a Construction Laborers, you will play a vital role in assisting with various construction…
Added 20 days ago
S
Manager, Clinical Informatics
Sanya’k̓ula
Kelowna, BC
- Full-time
The Manager, Clinical Informatics reports to the Director and is responsible to oversee the day-to-day management, operations, and evaluation of the clinical informatics services. The role…
Added 20 days ago
JH
Event and Conference Services Manager - Hotel (relocation to Victoria, BC)
JRoss Hospitality Recruiters
BC · British Columbia, Canada
- $70,000 to $75,000 CAD / year
- Full-time
…ask. We are seeking an experienced Event & Conference Services Manager to lead the events function within a respected full-service waterfront hotel in Victoria. This role oversees a…
Added 20 days ago
S
Lead, Learning & Development - Support (Canada , Americas)
Shopify
Canada
- Full-time
Reflexively. You use AI to diagnose, draft, and structure in a fraction of the time it used to take. Then you do the part it can't: judgment, accuracy, and the editing that makes something…
Added 20 days ago
OP
Community Manager (14-Month Contract)
Oxford Properties Group
Toronto, ON
- Contract
We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By…
Added 20 days ago
DC
Sr CRM Manager
Dermalogica Canada
Toronto, ON
- $100,000 to $105,000 CAD / year
- Full-time
We are looking for a data-driven, technically fluent Senior Manager, CRM to own and evolve our DTC customer lifecycle strategy. This is a hands-on role for a strategic CRM marketer who can…
Added 20 days ago
(CAN) Cashier Part Time
Walmart Canada
Chatham-Kent, ON · Wallaceburg, ON
Processes all purchase transactions in a timely and efficient manner, including deactivation of merchandise with respect to the EAS Program.
Added 20 days ago
Shelter Resource Worker
Lookout Housing and Health Society
Duncan, BC
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 20 days ago
MI
Sanitarian
Mondelēz International
Toronto, ON · Plant - Scarborough, Canada
- Full-time
Report all quality and food safety related issues immediately to the Team Captain or Manager for corrections and corrective actions.
Added 20 days ago
S
Intermediate Civil Engineer- Water
Stantec
Red Deer, AB
- Full-time
…your experience and interests, you may also act as a project manager, coordinate the work of other team members, and provide mentorship and technical guidance to junior…
Added 20 days ago
Technical Project Lead
Government of Alberta
AB
The ESO branch is looking for four (4) Technical Project Leads. Reporting to the Manager, Operational Enablement Services, the Technical Project Lead provides oversight and coordination to…
Added 20 days ago
Sales Development Manager, Small Store
CONA Services
Whistler, BC
Optimize face-to-face selling opportunities through proactive time and territory management.
Added 20 days ago
CE
Maintenance Technician Team Lead
CMHA Edmonton (Canadian Mental Health Association - Edmonton)
AB · Edmonton, AB
- $66,230 to $79,352 CAD / year
- Full-time
…well-being of the people we serve. Joining this team means being part of an organization that is committed to care, connection, and positive community…
Added 20 days ago
M
Sales Representative, Higher Education
Macmillan
Vancouver, BC
- Full-time
Regular full-time and qualifying part-time employees and their dependents are eligible for Macmillan benefits, effective on the employee's date of hire. Macmillan also offers health…
Added 20 days ago
NT
Manager, Risk Management and Internal Audit
NORTHWEST TERRITORIES POWER CORPORATION
Hay River, NT
- Full-time
…confidence based on job-knowledge, a positive attitude, excellent time management and organization skills, with the ability to multitask and prioritize responsibilities to meet strict…
Added 20 days ago
MC
Manufacturing Systems Specialist
Molson Coors
Creemore, ON
- Other
Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, retirement plan options with incredible employer match,…
Added 20 days ago
LH
2600002765 - Materials Handler
Lakeridge Health
Oshawa, ON
- Internship
Under the direction of the Logistics Manager, the Material Handler is responsible for: receiving and organizing inbound shipments of stock; staging of non-stock and capital products for…

Shopify

Lead, Learning & Development - Support (Canada , Americas)

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 20, 2026

Original job description

About The Role

Shopify's mission is to make commerce better for everyone. The Support L&D team plays a direct role in that mission by ensuring Shopify Support teams are ready, confident, and capable of delivering exceptional merchant experiences. We move fast, hold high standards, and continuously raise the bar on how we train people in Shopify Support.

The problem

Shopify Support is being rebuilt around AI. AI starts most conversations now. When a merchant needs a person, that person has to be very good, very fast, and is often working on something that changed last week. New payments, banking, and point-of-sale products ship constantly. Your job is to make our people that good, and keep them that good as everything around them moves.

The role

You're an individual contributor with no direct reports and a lot of ownership. You decide what we build, why, and how we'll know it worked. Then you build it yourself. You write it, edit it, ship it, watch the data, and change it.

What You'll Do

Find the gaps before they show up in merchant outcomes. Read the performance and quality data, listen to advisors, and decide what to build next.
Build learning end to end, from source content to the final asset, for big programs and for the "this launches Tuesday" kind.
Write content that teaches both people and the AI tools they work alongside, so we write it once and it works everywhere.
Own programs over time. Measure them, keep what works, and scrap what doesn't.
Turn vague or competing asks from senior leaders into a clear plan, and hold your ground on what good looks like.
Set the quality bar for the team by showing it in your own work.

How You'll Work With AI

Reflexively. You use AI to diagnose, draft, and structure in a fraction of the time it used to take. Then you do the part it can't: judgment, accuracy, and the editing that makes something worth reading. We'll ask you to show us how.

You might be a fit if

You write and edit exceptionally well, with or without AI.
You've built learning that changed how adults do their jobs, ideally in a technical or fast-changing environment, and you can show us.
Your path is unusual: instructional design, program management, a specialist track, or a manager who came back to the craft. We care what you can do, not what your title was.
You have strong opinions about AI tools, backed by examples where your judgment, not the tool's output, made the difference.
You like it when the plan changes. You flag your assumptions, adjust, and keep shipping.

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About You

Moving at our pace brings a lot of change, complexity, and ambiguity - and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

Care deeply about what you do and about making commerce better for everyone
Excel by seeking professional and personal hypergrowth
Keep up with an unrelenting pace (the week, not the quarter)
Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
Bring critical thought and opinion
Put AI agents and tools to work on the tasks they're built for, and focus on the work only humans can do
Embrace differences and disagreement to get shit done and move forward
Work digital-first for your daily work

We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

Apply About employer

More about this job

Responsibilities

Identify learning gaps using performance and quality data and advisor feedback, then design and build learning content and programs for Shopify Support teams. Own programs from development through measurement and iteration, create content for both employees and AI tools, and set a high quality standard while aligning senior stakeholders.

Requirements

The role calls for exceptional writing and editing, demonstrated success building learning that changes how adults perform their jobs, and experience suited to technical or fast-changing environments. Candidates should use AI tools effectively while applying strong human judgment, adapt to changing plans, and be comfortable with ambiguity and a fast pace.

Skills

Instructional Design
Learning And Development
Technical Writing
Editing
Adult Learning
AI Tools
Learning Program Development
Performance Analysis
Quality Analysis
Data-Driven Decision-Making
Program Measurement
Content Development
Stakeholder Management
Adaptability
Judgment
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Shopify Support
Learning And Development
Instructional Design
Adult Learning
AI
AI Tools
AI Agents
Learning Content
Training Programs
Technical Environment
Payments
Banking
Point Of Sale
Performance Data
Quality Data
Advisor Feedback
Program Measurement
Content Editing
Stakeholder Management
Continuous Improvement
Merchant Experience
Digital-First Work

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