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Added 9 mins ago
L
Licensed Heavy Vehicle Mechanic
Linde
Sarnia, ON
- Full-time
…be required to perform additional job tasks required by the…
Added 9 mins ago
AI
Solution Architect_Presales
AI Interviews
Canada
- Full-time
…and delivery. You are the client's partner, not the project…
Added 9 mins ago
TC
CRD Tech PM
Tata Consultancy Services
Toronto, ON
- $90,000 to $120,000 CAD / year
- Full-time
● Strong ability to drive a very complex program as a Technical Project Manager.
Added 9 mins ago
B
Technical Product Manager
Bell
Toronto, ON
- Full-time
Added 9 mins ago
TG
Post-Trade Onboarding & Operations Specialist (Contract)
TMX Group
Toronto, ON
- $70 to $75 CAD / hour
- Full-time
…customers in onboarding calls, often with a Client Service Manager present, and offer product tours, assist in setup, testing, and aid in…
Added 9 mins ago
E
Operations and Maintenance Site Technician
EEONLINE
AB · Alberta, Canada
- Full-time
Reporting to the Manager Cogeneration and Storage- Power & Energy Solutions, the Operations and Maintenance Site Technician will work jointly with the Site Host in Grand Prairie, AB to…
Added 9 mins ago
BP
Projects Contract Opportunities Talent Pool
Bruce Power
Tiverton, ON
- Contract
Added 9 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Communicates issues and concerns to the Manager.
Added 9 mins ago
LH
Job Title Tenant Support Worker
Lookout Housing + Health Society
Courtenay, BC
- Internship
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 9 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 9 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Communicates issues and concerns to the Manager.
Added 9 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Communicates issues and concerns to the Manager.
Added 9 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Communicates issues and concerns to the Manager.
Added 9 mins ago
LH
Job Title Cook
Lookout Housing + Health Society
Courtenay, BC
- Internship
The Cook reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of Ethics. The Cook…
Added 9 mins ago
SC
IT Business Analyst
Sonepar Canada
Laval, QC
- Full-time
Define reporting and alerting requirements in collaboration with the IT Project Manager.
Added 9 mins ago
BH
Ward Clerk – Cancer Centre #540-26
Brightshores Health System
Owen Sound, ON
- Full-time
Reporting to the Manager of the Cancer Centre, the Ward Clerk is responsible for facilitating the flow of patient care efficiently and safely through accurate and timely completion of…
Added 9 mins ago
BH
Respiratory Therapist – Respiratory Therapy #536-26
Brightshores Health System
Owen Sound, ON
- Part-time
Reporting to the Manager, Critical Care and Respiratory Services, Respiratory Therapists are health-care professionals who plan and implement a variety of therapeutic and diagnostic…
Added 9 mins ago
A
Account Executive, ON
AMOREPACIFIC
Toronto, ON · Greater Toronto Area, Canada
- $70,000 to $80,000 CAD / year
- Full-time
…beautiful world.” This position reports directly to the Senior Manager, Sales & Education…
Added 9 mins ago
E
Gestionnaire du contrôle qualité opérationnel/Operational Quality Control Manager
Evlv
Montreal, QC · Greater Montreal Metropolitan Area
- $80,000 to $90,000 CAD / year
- Full-time
Added 9 mins ago
CL
Marketing Manager
Camcos Living
Aurora, ON
- Full-time
We are looking for a Marketing Manager to own the plan behind every community: who we’retalking to, what we’re spending, and whether it’s selling homes. You’ll lead out marketing…
Added 9 mins ago
M
Assistant Controller
MEDFAR
Montreal, QC
- Full-time
…function will fall under the responsibility of the Billing Manager. The Assistant Controller may provide financial oversight, analysis, and support related to billing when…
Added 9 mins ago
LH
Job Title Shelter Resource Worker
Lookout Housing + Health Society
Duncan, BC
- Internship
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 9 mins ago
B
Accounts Receivable Technician
BPA
Laval, QC
- Full-time
An approachable manager who listens and whose door is always open.
Added 9 mins ago
LH
Job Title Shelter Resource Worker
Lookout Housing + Health Society
Duncan, BC
- Internship
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 9 mins ago
CR
UCP - Part-time - 7AM - 11AM
COGIR Real Estate
Mississauga, ON
- Part-time
Reporting to the Health and Wellness Manager, the Unregulated Care Provider (UCP) provides personal care and performs selected tasks, which are within their knowledge and skill, under the…

Shopify

Lead, Learning & Development - Support (Canada , Americas)

Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 20, 2026

Original job description

About The Role

Shopify's mission is to make commerce better for everyone. The Support L&D team plays a direct role in that mission by ensuring Shopify Support teams are ready, confident, and capable of delivering exceptional merchant experiences. We move fast, hold high standards, and continuously raise the bar on how we train people in Shopify Support.

The problem

Shopify Support is being rebuilt around AI. AI starts most conversations now. When a merchant needs a person, that person has to be very good, very fast, and is often working on something that changed last week. New payments, banking, and point-of-sale products ship constantly. Your job is to make our people that good, and keep them that good as everything around them moves.

The role

You're an individual contributor with no direct reports and a lot of ownership. You decide what we build, why, and how we'll know it worked. Then you build it yourself. You write it, edit it, ship it, watch the data, and change it.

What You'll Do

Find the gaps before they show up in merchant outcomes. Read the performance and quality data, listen to advisors, and decide what to build next.
Build learning end to end, from source content to the final asset, for big programs and for the "this launches Tuesday" kind.
Write content that teaches both people and the AI tools they work alongside, so we write it once and it works everywhere.
Own programs over time. Measure them, keep what works, and scrap what doesn't.
Turn vague or competing asks from senior leaders into a clear plan, and hold your ground on what good looks like.
Set the quality bar for the team by showing it in your own work.

How You'll Work With AI

Reflexively. You use AI to diagnose, draft, and structure in a fraction of the time it used to take. Then you do the part it can't: judgment, accuracy, and the editing that makes something worth reading. We'll ask you to show us how.

You might be a fit if

You write and edit exceptionally well, with or without AI.
You've built learning that changed how adults do their jobs, ideally in a technical or fast-changing environment, and you can show us.
Your path is unusual: instructional design, program management, a specialist track, or a manager who came back to the craft. We care what you can do, not what your title was.
You have strong opinions about AI tools, backed by examples where your judgment, not the tool's output, made the difference.
You like it when the plan changes. You flag your assumptions, adjust, and keep shipping.

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About You

Moving at our pace brings a lot of change, complexity, and ambiguity - and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

Care deeply about what you do and about making commerce better for everyone
Excel by seeking professional and personal hypergrowth
Keep up with an unrelenting pace (the week, not the quarter)
Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
Bring critical thought and opinion
Put AI agents and tools to work on the tasks they're built for, and focus on the work only humans can do
Embrace differences and disagreement to get shit done and move forward
Work digital-first for your daily work

We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

Apply About employer

More about this job

Responsibilities

Identify learning gaps using performance and quality data and advisor feedback, then design and build learning content and programs for Shopify Support teams. Own programs from development through measurement and iteration, create content for both employees and AI tools, and set a high quality standard while aligning senior stakeholders.

Requirements

The role calls for exceptional writing and editing, demonstrated success building learning that changes how adults perform their jobs, and experience suited to technical or fast-changing environments. Candidates should use AI tools effectively while applying strong human judgment, adapt to changing plans, and be comfortable with ambiguity and a fast pace.

Skills

Instructional Design
Learning And Development
Technical Writing
Editing
Adult Learning
AI Tools
Learning Program Development
Performance Analysis
Quality Analysis
Data-Driven Decision-Making
Program Measurement
Content Development
Stakeholder Management
Adaptability
Judgment
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Shopify Support
Learning And Development
Instructional Design
Adult Learning
AI
AI Tools
AI Agents
Learning Content
Training Programs
Technical Environment
Payments
Banking
Point Of Sale
Performance Data
Quality Data
Advisor Feedback
Program Measurement
Content Editing
Stakeholder Management
Continuous Improvement
Merchant Experience
Digital-First Work

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