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Added 10 mins ago
TG
Analyst
The Global Institute for Health and Human Rights
Chatham-Kent, ON · Chatham, ON
- Volunteer
…senior leaders, giving you both deep expertise and a broad business perspective - a unique foundation for becoming a trusted, impactful…
Added 10 mins ago
GL
Manager, Compilation and Advisory Services
GGFL LLP
Ottawa, ON
- Full-time
We’re Ottawa’s go-to tax planning and accounting firm for successful business owners. Entrepreneurs and local leaders trust us to help them navigate complex financial territory - from…
Added 10 mins ago
GL
Manager, Assurance & Advisory Services
GGFL LLP
Ottawa, ON
- Full-time
We’re proud to be the trusted tax planning and accounting partner to many of Ottawa’s most successful business owners. They rely on us for sharp insights, thoughtful advice, and practical…
Added 11 mins ago
Asset Management Consultant
WSP
Toronto, ON
As an Asset Management Advisor, reporting to a regional team lead, you will be expected to actively contribute to our Canadian Asset Management Strategy, which is key to our WSP growth in…
Added 25 mins ago
CU
Senior HR Advisor - Projects
Concordia University of Edmonton
AB · Edmonton, AB
- Full-time
Reporting to the Director, Human Resources, the Senior HR Advisor - Major Projects provides senior HR advisory support and leads organizational development, workforce planning, change…
Added 25 mins ago
T
Developing Investment Advisor (Vancouver Island)
TD
Victoria, BC
- Full-time
Are you entrepreneurial, passionate about investments, growing your business, and empowering clients to thrive? This could be your next big move! We are hiring Developing Investment…
Added 26 mins ago
RB
Evergreen Client/Banking Advisor
Royal Bank of Canada
Cochrane, AB
- Full-time
Client Advisor Intern – Job ID Code 2251 | Client Advisor – Job ID Code 2252
Added 26 mins ago
RB
Banking Advisor - Brampton & Mississauga (Bilingual: Mandarin, Cantonese, Arabic, Tagalog)
Royal Bank of Canada
ON · BRAMPTON, Ontario
- Full-time
Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
Added 40 mins ago
SQ
Partenaire, Développement des Affaires
Sunlife Québec
Quebec, QC
- Full-time
Added 40 mins ago
PA
Automotive Sales Representative
Pfaff Automotive Partners Inc.
Thornhill, ON
- Full-time
…Acura or upgrading to a new model, you’ll be their trusted advisor throughout the…
Added 40 mins ago
PA
Automotive Sales Consultant
Pfaff Automotive Partners Inc.
Thornhill, ON
- Full-time
…buyers to returning Honda customers, you’ll act as a trusted advisor throughout their vehicle-purchasing…
Added 40 mins ago
PA
Automotive Sales & Finance Consultant
Pfaff Automotive Partners Inc.
Mississauga, ON
- Full-time
Build lasting client relationships that generate repeat and referral business.
Added 1 hour ago
A
Service Delivery Manager
Avanade
Toronto, ON
- Full-time
Build trusted advisor relationships with client technology and business teams.
Added 1 hour ago
O
NA Sales Representative, Commercial EXA & Hardware Sales Specialist
Oracle
Canada
- Full-time
Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.
Added 1 hour ago
D
Product Owner, Product management
Desjardins
Montréal-Ouest, QC
- Full-time
…work in close collaboration with the project developer and business analyst to ensure the solution meets user needs and that the project’s expected benefits are delivered. You will manage…
Added 1 hour ago
GC
Senior Hydrogeologist
GEI Consultants, Inc.
Markham, ON
- Full-time
…professional who brings both technical leadership and strong business development…
Added 1 hour ago
BA
AP & AR ADVISOR
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Reporting Relationship: The AP & AR Advisor reports directly to the Controller.
Added 1 hour ago
BB
Associé(e) des ventes au détail (Temps plein) / Retail Sales Associate (Full Time)
Best Buy Canada
Mascouche, QC
- Full-time
You’ll love it here! We are hiring immediately for a retail sales associate, which we call an advisor at Best Buy. As a retail sales associate, you will be the face of Best Buy for everyone…
Added 1 hour ago
RB
Client Advisor - Brampton (Bilingual: Arabic, Tagalog)
Royal Bank of Canada
ON · BRAMPTON, Ontario
- Full-time
As the first point of contact at RBC retail banking locations, Client Advisor is responsible for assisting members of our community who walk into our branches. Using hospitality-like skills…
Added 1 hour ago
RB
Senior Manager, Operational Risk / IT Risk and Compliance
Royal Bank of Canada
Toronto, ON
- Full-time
Trusted advisor in operations and risk governance processes and strategies in line with Enterprise Operational Risk Standard and IT Risk Centre of Governance
Added 1 hour ago
RB
Client Advisor - Brampton & Mississauga (Bilingual: Mandarin, Cantonese, Arabic, Tagalog)
Royal Bank of Canada
Mississauga, ON
- Full-time
Client Advisor - Mississauga (Bilingual Mandarin/ Cantonese, Arabic, Tagalog)
Added 1 hour ago
S
Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
This is the level at which the CSM operates as a confident advisor - overriding agent-recommended plays where customer context demands, leading Customer Business Reviews at Director and…
Added 1 hour ago
K
Sea Logistics Customer Care Specialist
Kuehne+Nagel
Winnipeg, MB
- Full-time
…Representative, Sea Logistics Import, where you'll serve as a trusted advisor to customers, ensuring seamless shipment execution while building long-term partnerships. In this…
Added 1 hour ago
Senior Insurance Advisor (Moose Jaw, SK)
Talent Acquisition Team at Westland Insurance. Text reply only.
Moose Jaw, SK
We’re searching for a Senior Insurance Advisor. Are you searching for new possibilities?
Added 1 hour ago
UO
Accessibility Advisor
University of Victoria
Victoria, BC
- Full-time
The Accessibility Advisor provides advice and consultation on the University’s legal and regulatory

Shopify

Merchant Support Advisor, Canada (Canada )

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

About The Role

This is where support becomes innovation. At Shopify, our Support Advisors are building the future of AI-powered commerce to help merchants win every day. We need people who can solve complex problems at lightning speed, elevate their teammates, and turn merchant feedback into breakthrough improvements.

You won't just answer questions - you'll shape how millions of businesses succeed. Working at the intersection of merchant needs and AI capabilities, you'll identify patterns that make our tools smarter, build knowledge that scales globally, and directly influence how commerce evolves. In this high-energy role, every insight matters and every day brings new challenges worth solving. Sound like you? Review further details on your mission as an advisor here.

Note: This role requires availability for shifts starting from 1-4pm your local time and the ability to work weekends.

Key Responsibilities

Deliver exceptional support to merchants via chat, messaging, and phone
Navigate complex technical issues rapidly, making sound decisions without overthinking
Master technical systems and translate complex concepts into clear guidance for merchants
Collaborate with peers to share learnings, best practices, and solutions, raising the team's collective expertise
Leverage AI tools to work faster and smarter, and to improve our knowledge base
Identify patterns in merchant issues and proactively suggest improvements to tools, docs, or workflows
Adapt across products and channels, supporting merchants wherever needed

Qualifications

Contact center or technical support experience (experience supporting entrepreneurs or small businesses is a plus)
Strong technical troubleshooting abilities (certifications are a plus)
Fast, confident decision-making: able to assess situations and prioritize next steps under ambiguity
Hands-on experience with AI tools and genuine curiosity about new technology
A track record of noticing what's broken or inefficient and taking initiative to improve it, not just working around it
Genuine curiosity, whether that's digging deeper into a technical problem, a tool, or something you're into outside of work, and the ability to apply that same curiosity on the job
Background in training or mentoring others (team lead, SME, or similar) is a plus
Excellent English communication skills, with the flexibility to adjust tone and language to the audience
Proven ability to quickly ramp up on new tools and workflows

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About You

Moving at our pace brings a lot of change, complexity, and ambiguity - and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

Care deeply about what you do and about making commerce better for everyone
Excel by seeking professional and personal hypergrowth
Keep up with an unrelenting pace (the week, not the quarter)
Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
Bring critical thought and opinion
Put AI agents and tools to work on the tasks they're built for, and focus on the work only humans can do
Embrace differences and disagreement to get shit done and move forward
Work digital-first for your daily work

We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

Apply About employer

More about this job

Responsibilities

Support merchants through chat, messaging, and phone by resolving complex technical issues and explaining solutions clearly. Use AI tools and merchant feedback to improve knowledge resources, workflows, and support practices while sharing expertise with teammates.

Requirements

Candidates should have contact center or technical support experience, strong troubleshooting and decision-making skills, and the ability to learn new tools quickly. The role also calls for curiosity about AI, initiative in improving processes, excellent English communication, and flexibility to work shifts starting between 1 p.m. and 4 p.m. local time, including weekends.

Skills

Merchant Support
Technical Troubleshooting
Customer Service
Chat Support
Messaging Support
Phone Support
Decision-Making
AI Tools
Knowledge Base Improvement
Process Improvement
Technical Communication
Collaboration
Training and Mentoring
Adaptability
English Communication

Visa sponsorship

Not detected in the job text

Keywords

Shopify
AI Tools
AI-Powered Commerce
Merchant Support
Contact Center
Technical Support
Technical Troubleshooting
Chat
Messaging
Phone Support
Knowledge Base
Workflow Improvement
Process Improvement
Merchant Feedback
Small Businesses
Entrepreneurs
Technical Systems
Training
Mentoring
Weekend Shifts

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