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Added 3 mins ago
T
Developing Investment Advisor (Vancouver Island)
TD
Victoria, BC
- Full-time
…participants gain the opportunity to build comprehensive knowledge in technical, financial, and interpersonal areas to accelerate your path to building a successful client portfolio serving…
Added 4 mins ago
LD
TECH Retail Merchandising Manager
London Drugs Limited
Burnaby, BC
- $21.36 to $23.98 CAD / hour
- Other
…leader they will develop an effective merchandising strategy to support the sales team with the Photo Electronics, Photo Counter, Photo Lab, Computer, TECH Services and AVS departments.…
Added 4 mins ago
TS
Business Development Representative - Microsoft Cloud Software (SAAS) | Représentant du développement des affaires - Logiciels Cloud Microsoft (SAAS)
TD SYNNEX Canada ULC
Quebec, QC · St. Laurent, Quebec
- Full-time
Collaborate with sales, vendor, and internal teams to support partner growth and ensure timely follow-up.
Added 18 mins ago
PA
Automotive Parts Advisor
Pfaff Automotive Partners Inc.
Bolton, ON
- Full-time
As a Parts Advisor, you will support the day-to-day operations of the Parts Department by assisting customers and technicians, accurately sourcing and delivering parts, and maintaining an…
Added 18 mins ago
PA
Automotive Parts Advisor
Pfaff Automotive Partners Inc.
Mississauga, ON
- Full-time
As a Parts Advisor, you will support the efficient operation of the Parts Department by assisting customers and technicians with their parts needs, picking and delivering parts to internal…
Added 34 mins ago
Automation Project Manager
Spartan Controls Ltd.
Burnaby, BC
…Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal,…
Added 48 mins ago
O
NA Sales Representative, Commercial EXA & Hardware Sales Specialist
Oracle
Canada
- Full-time
Coordinates with the other members of the sales team (employees and partners) to support account sales and business development strategies.
Added 48 mins ago
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Material Planner
Puratos
Chilliwack, BC
- Full-time
…activities in a fair and ethical manner and treats pricing and technical information submitted by suppliers as confidential. This position compiles in all respects with antitrust laws and…
Added 48 mins ago
SI
Franchise Success Partner
Steamoji, Inc.
Vancouver, BC
- Full-time
…responsible for designing and executing scalable franchisee support structures and ensuring brand consistency across all customer-facing platforms. In addition, this role drives continuous…
Added 48 mins ago
HR
Solution Engineering Manager
Hitachi Rail
Toronto, ON
- Full-time
Support capture lead and sales team together with PDA through interfacing with customers to present / clarify technical solution and attend workshops
Added 48 mins ago
GD
Growth Manager - Canadian Market
General Dynamics Land Systems–Canada
London, ON
- Full-time
…innovative, differentiated solutions; advocate for Canadian support to international opportunities; and identify / develop industry…
Added 48 mins ago
GC
Field Operations Associate
Grainger Canada
Victoria, BC
- Full-time
…and organized. The individual objective is to capitalize on sales/service opportunities, create customer loyalty, and exceed customer expectations by using their guidance, knowledge,…
Added 48 mins ago
RP
Accountant
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Our client is seeking an Accountant to support day-to-day accounting operations while ensuring accurate financial reporting and timely completion of month-end and year-end activities. This…
Added 48 mins ago
BA
SERVICE CONSULTANT
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
…and software, they will communicate with varying levels of technical understanding customer repairs and estimated times of repair. The successful candidate will be energetic, conscientious…
Added 48 mins ago
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Team Leader, Client Solutions – Prairie Region (Pointe West Branch)
Gallagher
Winnipeg, MB
- Full-time
Lead, coach, and support a team of Client Solutions Managers through employee performance management, development planning, and succession growth.
Added 48 mins ago
SB
Production Manager, Wall Panels, Star Building Materials
Star Building Materials Winnipeg
Winnipeg, MB
- Full-time
Providing pre- and post-sale technical support and consultation for customers.
Added 49 mins ago
BB
Seasonal Retail Associate
Best Buy Canada
Pembina, MB
- Part-time
Paid training to build valuable customer service and sales skills
Added 1 hour ago
M
Marketing Lead, Brand & Revenue
MPOYNT
Toronto, ON
- $110,000 to $125,000 CAD / year
- Full-time
Build content and sales enablement assets that support enterprise sales.
Added 1 hour ago
S
Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
…signals in natural conversation and hand them off cleanly to…
Added 1 hour ago
BG
Sales Coordinator
Brandt Group of Companies
Oro, ON
- Full-time
Provide Territory Managers with technical sales information, quote preparation, and margin approvals to support accurate and timely customer presentations.
Added 1 hour ago
Senior Insurance Advisor (Moose Jaw, SK)
Talent Acquisition Team at Westland Insurance. Text reply only.
Moose Jaw, SK
Amplifying Communities, a program to support causes that matter most to our employees
Added 1 hour ago
BG
Precision Ag Specialist_CA
Brandt Group of Companies
Saskatoon, SK
- Full-time
Train service and sales teams on machine optimization processes to improve technical support capabilities.
Added 1 hour ago
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Seasonal Guest Experience Lead | Banff Avenue
lululemon
Banff, AB
- Full-time
…running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in…
Added 1 hour ago
T
Insights & Analytics Manager
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
The Manager, Insights & Analytics provides commercial decision support to the Canadian commercial organization, turning commercial, CRM, omnichannel, market, and customer data into insight…
Added 1 hour ago
LV
SALES ASSOCIATE-EN
La Vie En Rose
Saguenay, QC · Chicoutimi, QC
- Part-time
Performance bonuses (in-store sales or management position)

Shopify

Merchant Support Advisor, Canada (Canada )

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

About The Role

This is where support becomes innovation. At Shopify, our Support Advisors are building the future of AI-powered commerce to help merchants win every day. We need people who can solve complex problems at lightning speed, elevate their teammates, and turn merchant feedback into breakthrough improvements.

You won't just answer questions - you'll shape how millions of businesses succeed. Working at the intersection of merchant needs and AI capabilities, you'll identify patterns that make our tools smarter, build knowledge that scales globally, and directly influence how commerce evolves. In this high-energy role, every insight matters and every day brings new challenges worth solving. Sound like you? Review further details on your mission as an advisor here.

Note: This role requires availability for shifts starting from 1-4pm your local time and the ability to work weekends.

Key Responsibilities

Deliver exceptional support to merchants via chat, messaging, and phone
Navigate complex technical issues rapidly, making sound decisions without overthinking
Master technical systems and translate complex concepts into clear guidance for merchants
Collaborate with peers to share learnings, best practices, and solutions, raising the team's collective expertise
Leverage AI tools to work faster and smarter, and to improve our knowledge base
Identify patterns in merchant issues and proactively suggest improvements to tools, docs, or workflows
Adapt across products and channels, supporting merchants wherever needed

Qualifications

Contact center or technical support experience (experience supporting entrepreneurs or small businesses is a plus)
Strong technical troubleshooting abilities (certifications are a plus)
Fast, confident decision-making: able to assess situations and prioritize next steps under ambiguity
Hands-on experience with AI tools and genuine curiosity about new technology
A track record of noticing what's broken or inefficient and taking initiative to improve it, not just working around it
Genuine curiosity, whether that's digging deeper into a technical problem, a tool, or something you're into outside of work, and the ability to apply that same curiosity on the job
Background in training or mentoring others (team lead, SME, or similar) is a plus
Excellent English communication skills, with the flexibility to adjust tone and language to the audience
Proven ability to quickly ramp up on new tools and workflows

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About You

Moving at our pace brings a lot of change, complexity, and ambiguity - and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

Care deeply about what you do and about making commerce better for everyone
Excel by seeking professional and personal hypergrowth
Keep up with an unrelenting pace (the week, not the quarter)
Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
Bring critical thought and opinion
Put AI agents and tools to work on the tasks they're built for, and focus on the work only humans can do
Embrace differences and disagreement to get shit done and move forward
Work digital-first for your daily work

We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

Apply About employer

More about this job

Responsibilities

Support merchants through chat, messaging, and phone by resolving complex technical issues and explaining solutions clearly. Use AI tools and merchant feedback to improve knowledge resources, workflows, and support practices while sharing expertise with teammates.

Requirements

Candidates should have contact center or technical support experience, strong troubleshooting and decision-making skills, and the ability to learn new tools quickly. The role also calls for curiosity about AI, initiative in improving processes, excellent English communication, and flexibility to work shifts starting between 1 p.m. and 4 p.m. local time, including weekends.

Skills

Merchant Support
Technical Troubleshooting
Customer Service
Chat Support
Messaging Support
Phone Support
Decision-Making
AI Tools
Knowledge Base Improvement
Process Improvement
Technical Communication
Collaboration
Training and Mentoring
Adaptability
English Communication

Visa sponsorship

Not detected in the job text

Keywords

Shopify
AI Tools
AI-Powered Commerce
Merchant Support
Contact Center
Technical Support
Technical Troubleshooting
Chat
Messaging
Phone Support
Knowledge Base
Workflow Improvement
Process Improvement
Merchant Feedback
Small Businesses
Entrepreneurs
Technical Systems
Training
Mentoring
Weekend Shifts

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