Merchant Support Advisor, Canada (Canada )
- Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
About The Role
Help someone do the brave thing.
Starting a business takes courage. When a merchant reaches out, you get to help them keep going.
The best advisors are great teachers. They meet people where they are, make unfamiliar ideas click, and help them take the next step with confidence.
You’ll troubleshoot alongside merchants and coach them through the unfamiliar. Understand their business, their context, and what’s at stake. Help them solve today’s problem and feel more capable of handling tomorrow’s.
Use AI to investigate and prepare. Bring curiosity, judgment, and a teacher’s instinct for when to explain, demonstrate, or let someone try.
If you’re the person others turn to when something doesn’t make sense, we’d like to see how you teach.
Our application is simple: Teach us something in a 1-2 minute video.
About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About You
Moving at our pace brings a lot of change, complexity, and ambiguity - and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
Before you apply, consider if you can:
Help someone do the brave thing.
Starting a business takes courage. When a merchant reaches out, you get to help them keep going.
The best advisors are great teachers. They meet people where they are, make unfamiliar ideas click, and help them take the next step with confidence.
You’ll troubleshoot alongside merchants and coach them through the unfamiliar. Understand their business, their context, and what’s at stake. Help them solve today’s problem and feel more capable of handling tomorrow’s.
Use AI to investigate and prepare. Bring curiosity, judgment, and a teacher’s instinct for when to explain, demonstrate, or let someone try.
If you’re the person others turn to when something doesn’t make sense, we’d like to see how you teach.
Our application is simple: Teach us something in a 1-2 minute video.
About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About You
Moving at our pace brings a lot of change, complexity, and ambiguity - and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
Before you apply, consider if you can:
- Care deeply about what you do and about making commerce better for everyone
- Excel by seeking professional and personal hypergrowth
- Keep up with an unrelenting pace (the week, not the quarter)
- Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
- Bring critical thought and opinion
- Put AI agents and tools to work on the tasks they're built for, and focus on the work only humans can do
- Embrace differences and disagreement to get shit done and move forward
- Work digital-first for your daily work
More about this job
Responsibilities
Troubleshoot merchants’ issues while understanding their businesses and circumstances, and coach them through unfamiliar concepts and next steps. Use AI to investigate and prepare, then explain, demonstrate, or guide merchants as appropriate so they can resolve current problems and build confidence handling future ones.
Requirements
The role calls for strong teaching and communication instincts, curiosity, sound judgment, and the ability to understand merchants’ needs and help them solve problems. Candidates should be resilient, resourceful, adaptable to ambiguity and rapid change, comfortable using AI tools, and able to work in a digital-first environment.
Skills
- Troubleshooting
- Merchant Support
- Coaching
- Teaching
- Communication
- Problem-Solving
- Business Understanding
- Curiosity
- Judgment
- Resilience
- Resourcefulness
- Critical Thinking
- Adaptability
- AI Tool Use
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Education
- Technology
Keywords
- Merchant Support
- Troubleshooting
- Coaching
- Teaching
- Business Support
- Problem-Solving
- AI Tools
- AI Agents
- Digital-First Work
- Commerce
- Entrepreneurship
- Communication
- Critical Thinking
- Adaptability
- Resilience
- Resourcefulness
- Ambiguity
- Change Management