Jobs in Canada

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Added 3 mins ago
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Production Planner
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
Follow key KPIs (service level, changeovers, excess inventory, backorder lead time) and understand what drives them.
Added 3 mins ago
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Merchandise Processing Supervisor - Mississauga (Full-Time)
Talize
Mississauga, ON
- $45,760 CAD / year
- Full-time
We are seeking a Merchandise Processing Supervisor who will lead the back-of-house operations that power a successful store. This role oversees the full processing flow - from sorting and…
Added 34 mins ago
WB
Commercial Transport Mechanic
Whistler Blackcomb
Whistler, BC
- Full-time
Reports to: Manager of Fleet Maintenance, Supervisor or Lead hand
Added 34 mins ago
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Digital Product Designer [AQ-26570]
Aquent
Toronto, ON
- Contract
Lead dynamic collaboration and co-creation sessions with cross-functional stakeholders, building trust through design expertise and clear communication.
Added 1 hour ago
RS
Commission Sale Associate
Riddari Security
London, ON
- Contract
· Hand off new accounts cleanly to operations and stay connected to support renewals
Added 1 hour ago
CH
Licensed Practical Nurse - STV
Covenant Health Canada
Lethbridge, AB
- Part-time
…Villa and Covenant Health, where compassion and excellence go hand in hand. Please note: Classifications Under…
Added 1 hour ago
SH
Dietary Aide
Shared Health-Soins Communs
Souris, MB
- Full-time
Under the direction of the Manager, Nutrition Services or Nutrition Services Supervisor and coordination of the Cook, Lead Hand or Clerk, the Dietary Aide is responsible for performing the…
Added 1 hour ago
TS
Lead Hand Mechanic
The Seaboard Transport Group
AB · Edmonton, AB
- Full-time
We’re currently seeking Licensed Mechanic - Lead Hand to join our growing team in Edmonton, AB.
Added 1 hour ago
NA
Post-CCT Clinical Fellow- Major Trauma and Orthopaedics
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
…clinical experience, we would expect our fellows to take a lead in research and present 2 research projects per 12 months with at least one being published. Fellows will be involved in both…
Added 1 hour ago
NS
Post-CCT Clinical Fellow- Major Trauma and Orthopaedics
NHS Scotland
Saskatoon, SK
- Contract
…clinical experience, we would expect our fellows to take a lead in research and present 2 research projects per 12 months with at least one being published. Fellows will be involved in both…
Added 2 hours ago
SH
Health Care Aide
SE Health
Red Deer, AB
- Part-time
This is a physically demanding position and requires hand, arm and shoulder dexterity, sensory ability, lifting to a maximum of approximately fifty-five (55) pounds, walking, standing,…
Added 2 hours ago
SH
Health Care Aide
SE Health
Red Deer, AB
- Part-time
This is a physically demanding position and requires hand, arm and shoulder dexterity, sensory ability, lifting to a maximum of approximately fifty-five (55) pounds, walking, standing,…
Added 3 hours ago
AH
Primary Care Paramedic
Alberta Health Services
Slave Lake, AB
- Temporary
…adjuncts, and providing semi-automated defibrillation. You may also lead the BLS crew in delivering clinical care during patient transport or at emergency scenes. You will assist in…
Added 3 hours ago
AH
Maintenance Worker III
Alberta Health Services
AB · Edmonton, AB
- Temporary
The incumbent will work rotating shifts including weekends and will be asked to rotate on-call responsibilities · Must possess a valid Class 5 Driver’s Licence
Added 3 hours ago
AH
Advanced Care Paramedic
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…airway adjuncts, and delivering electrical therapy. You may also lead the ALS team in providing clinical care during patient transport or at emergency scenes. You will support the readiness…
Added 3 hours ago
AH
Environmental Services
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
Must have sufficient hand strength to perform repetitive wiping, wringing, and gripping motions
Added 3 hours ago
AH
Primary Care Paramedic
Alberta Health Services
Calgary, AB
- Full-time
…adjuncts, and providing semi-automated defibrillation. You may also lead the BLS crew in delivering clinical care during patient transport or at emergency scenes. You will assist in…
Added 6 hours ago
WC
Light Equipment Operator - Ridge Landfill
Waste Connections of Canada
Chatham-Kent, ON · Blenheim, Ontario
- Full-time
Assist with litter fence placement and follow Lead Hand Operator direction as required.
Added 7 hours ago
Dietary Aide
Winnipeg Regional Health Authority
Souris, MB
Under the direction of the Manager, Nutrition Services or Nutrition Services Supervisor and coordination of the Cook, Lead Hand or Clerk, the Dietary Aide is responsible for performing the…
Added 8 hours ago
Stock Keyholder, PT (6am start)
Under Armour
Victoria, BC
As a Stock Keyholder, you're the go-to for keeping product moving and shelves stocked. You'll lead the charge on shipments, pricing, and stockroom standards - making sure everything's in…
Added 9 hours ago
GC
Product Marketing Manager (Strategist)
Game Companies
London, ON
- Full-time
This role requires an agile strategic lead who balances high-level positioning with hands-on campaign execution, remaining quick on their feet and ready to jump directly into campaigns to…
Added 9 hours ago
MK
Maintenance Technician
Merit Kitchens Ltd.
Surrey, BC
- $25 CAD / hour
- Full-time
Working under the direction of the Lead Maintenance Technician, this position performs preventive maintenance, assists with troubleshooting mechanical and electrical issues, and supports…
Added 10 hours ago
AT
Warehouse Representative | Winnipeg, MB
Ames Tile & Stone
Winnipeg, MB
- Full-time
Learn and use ERP systems and hand-held WMS (warehouse management system) scanners to support daily operations
Added 10 hours ago
AT
Warehouse Representative | Winnipeg, MB
Ames Tile & Stone
Winnipeg, MB
- Full-time
Learn and use ERP systems and hand-held WMS (warehouse management system) scanners to support daily operations
Added 10 hours ago
AT
Warehouse Representative | Winnipeg, MB
Ames Tile & Stone
Winnipeg, MB
- Full-time
Learn and use ERP systems and hand-held WMS (warehouse management system) scanners to support daily operations

Shopify

Performance Excellence Lead, Support Operations (Americas, Canada )

Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 2, 2026

Original job description

About The Role

About Performance Excellence

Shopify's mission is to make commerce better for everyone. The Performance Excellence team sits within Support Operations and plays a direct role in that mission by holding a high bar for what an excellent merchant support experience looks like, and then actually moving the needle toward it. We operate like a product build team: small, focused, and shipping in fast cycles.

About The Role

This is an individual contributor, hands-on, outcomes-first role for someone who is equally comfortable reading the data, framing the problem, and rallying people to ship the fix in weeks, not quarters. Our stakeholders are Support Delivery, and the person in this seat doesn't hand off recommendations and hope someone acts on them, they carry the issue all the way to a fix that's live and holding.

There's real room here to shape how support performs at Shopify, and to be the one accountable for whether it actually gets better.

What You'll Do

Own a clear point of view on high performance in Support Delivery and merchant experience, and translate it into measurable targets.
Assemble and drive work in 6-week sprints: scope the outcome, pull in the right people, and deliver with urgency.
Turn support and operational data into decisions: find where merchant experience is breaking down, quantify the opportunity, and prioritize accordingly.
Use AI tooling to compress your own workflow and to design faster, smarter ways for the team to work.
Balance a light strategic frame with strong tactical execution: you set direction, but you're measured on what actually ships.
Partner closely with Support Delivery as your primary stakeholders to align on priorities and outcomes.
Build frameworks and playbooks that the broader support team actually uses: your solutions should make everyone better, not just the people you work with directly.
Carry merchant evidence into wider org conversations: use what you're seeing in support data to inform product and operational decisions beyond your immediate team.

What You'll Bring

A strong instinct for what an excellent merchant support experience looks like, and the ability to build a deep understanding of performance in a support delivery organization quickly.
Strong stakeholder management: the ability to translate vision and garner buy-in, while working with stakeholders to understand the business realities at play.
Excellent project management: proven ability to stand up a team quickly, run tight sprints, and land outcomes on short timelines.
Strong data and analytical skills: comfortable working directly with data to find, size, and defend priorities.
Demonstrable experience leveraging AI to do your work faster and better, with concrete examples of the impact.
An understanding of what good coaching looks like in a support context; ability to run certification programs and translate a framework into something people actually use.
A bias for action and the people skills to get others moving with you.
A track record of building solutions others adopt, not just fixing what's in front of you, but establishing the standard others follow. Comfortable challenging how things have always been done when the evidence points to a better path.
The ability to transfer what you know through documentation, coaching, or modelling. You make the people around you sharper.
Clear, direct written communication: you write to get decisions made, not to cover yourself.

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About You

Moving at our pace brings a lot of change, complexity, and ambiguity - and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

Care deeply about what you do and about making commerce better for everyone
Excel by seeking professional and personal hypergrowth
Keep up with an unrelenting pace (the week, not the quarter)
Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
Bring critical thought and opinion
Put AI agents and tools to work on the tasks they're built for, and focus on the work only humans can do
Embrace differences and disagreement to get shit done and move forward
Work digital-first for your daily work

We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

Apply on LinkedIn About employer

More about this job

Responsibilities

Set measurable performance standards for Support Delivery and lead focused six-week sprints that turn support data and merchant evidence into improvements that are implemented and sustained. Partner with stakeholders, build reusable frameworks and playbooks, and use AI tools to improve team workflows and inform broader product and operational decisions.

Requirements

The role requires strong analytical, project management, and stakeholder management skills, along with the ability to quickly understand support performance and deliver outcomes on short timelines. Candidates should have experience using AI to improve their work, understand coaching and certification in support contexts, and be able to build solutions and standards that others adopt.

Skills

Support Operations
Merchant Experience
Data Analysis
Stakeholder Management
Project Management
Sprint Planning
Performance Management
AI Tooling
Coaching
Certification Programs
Framework Development
Playbook Development
Written Communication
Change Management
Operational Improvement

Visa sponsorship

Not detected in the job text

Keywords

Support Operations
Support Delivery
Merchant Experience
Performance Excellence
Operational Data
Data Analysis
Six-Week Sprints
Project Management
Stakeholder Management
AI Tools
Workflow Optimization
Coaching
Certification Programs
Frameworks
Playbooks
Merchant Evidence
Operational Improvement
Performance Targets
Written Communication
Product Decisions

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Work requirements

Jobs in Canada