Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 12 mins ago
MR
Research Assistant, Para-Athlete Nutrition
Mount Royal University
Calgary, AB
- Part-time
…a literature review, study recruitment (via Instagram), and data analysis. This role is ideal for a student looking to gain hands-on experience in performance nutrition, para-sport,…
Added 13 mins ago
FI
Director, Product & Strategy
Fulfillment IQ
Remote, Canada
- $140,000 to $160,000 CAD / year
- Full-time
- Remote
We are looking for a Director, Product & Strategy to lead our Tech Delivery practice across both sides of the house: the internal teams that build, and the client relationships that fund…
Added 28 mins ago
RB
Senior Manager, Engineer & Build
Royal Bank of Canada
Toronto, ON
- Full-time
…solutions. In Anti-Money Laundering (AML), we are building a Data Foundation Hub to ingest enterprise data and power analytics and controls using a medallion…
Added 28 mins ago
S
Principal Research Scientist
ServiceNow
Montreal, QC
- Full-time
…reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native…
Added 53 mins ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Prince George, BC
- $52,000 to $59,000 CAD / year
- Full-time
Under the direction of the Director, Insights and Pipeline Management, the Analyst supports the delivery of fundraising analytics, and pipeline management services for the Corporate…
Added 58 mins ago
H
Expert Acceleration & Operations Manager
Haleon
Mississauga, ON
- Full-time
Identify business opportunities through data analytics, reporting, dashboards, and trends and make proactive recommendations that can drive positive business outcomes
Added 58 mins ago
M
Senior Software Engineer
Microsoft
Vancouver, BC
- Full-time
Participate in and lead incident response as a Designated Responsible Individual (DRI), including mitigation, post-incident reviews, root-cause analysis, and implementation of reliability…
Added 58 mins ago
T
Business Insights Specialist ( Data Quality & Validation Financial Crimes)
TD
Toronto, ON
- Full-time
This role serves as a subject matter expert (SME) in data, focusing on data quality and partnering closely with business, analytics, technology, and governance stakeholders to ensure data…
Added 1 hour ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 1 hour ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…Microsoft Dynamics AX/D365 Finance and Operations (D365FO)/C365CM, Data Management Framework (DMF), system integrations, Microsoft Power Platform, Power Apps, Power Pages, and Dataverse.…
Added 1 hour ago
BT
IT & Innovation Consultant, SR&ED
Baker Tilly Canada
Windsor, ON
- Full-time
Degree or diploma in computer science, software engineering, information systems, computer engineering, data analytics, or a related technology discipline.
Added 1 hour ago
BB
Data Engineer
Breathaplasta by Adaptavate
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
To succeed in our mission, we are looking for a Data Engineer who will work with our technical teams to translate raw data into information that drives business decision making. This…
Added 1 hour ago
MF
Funding and Data Officer
McConnell Foundation
Toronto, ON
- Full-time
The Funding and Database Officer ensures data accuracy and consistency in the Foundation’s grants management system and funding processes. Reporting to the Funding Manger, the role is a…
Added 1 hour ago
S
Senior Full Stack Gen AI Engineer/Technical Engagement Manager
Straive
Calgary, AB
- Full-time
Straive is a global leader in enterprise-grade Data Analytics and AI solutions, committed to empowering businesses across various industries with cutting-edge technology and expert…
Added 1 hour ago
'
Digital Systems & Data Advisor
''
Toronto, ON
- Full-time
Experience working with business data, reporting, analytics, or digital systems.
Added 1 hour ago
J
Senior Talent Acquisition Advisor/Conseiller principal en acquisition de talents
Jobgether
Canada
- Full-time
…exceptional talent. As a trusted partner to hiring managers, you will lead full-cycle recruitment and develop tailored sourcing strategies aligned with organizational needs. You will help…
Added 1 hour ago
Manager, Marketing & Community Impact
Atlantic Edge Credit Union
Corner Brook, NL · Mount Pearl, NL · Deer Lake, NL · Gander, NL · NL · Grand Bay East, NL
Experience developing marketing strategies, leading campaigns, managing budgets, and evaluating performance using data and analytics
Added 1 hour ago
A
Digital Merchandising Specialist
ARC'TERYX
North Vancouver, BC
- Full-time
…plans that balance brand storytelling initiatives with sales data to meet Ecommerce growth targets and brand platform goals. You will create measurable testing scenarios to validate…
Added 1 hour ago
BP
Assistant Director, Digital Experience and Communication Services
BC Pensions
Victoria, BC
- Full-time
As we prepare for Wave 3, you’ll help lead the development of new pension plan websites and bring our Member Experience and Engagement Strategy to life, creating simpler, more intuitive and…
Added 1 hour ago
Machine Learning Engineer
Opendoor
Toronto, ON
You run at unclear problems. The most valuable problems here don't come with a playbook - messy data, imperfect ground truth, markets that shift under you. Ambiguity is the job, not an…
Added 1 hour ago
Application Security Engineer
Opendoor
Toronto, ON
● Lead threat modeling and security design reviews for new services, APIs, and mobile features. Turn the patterns you see into rules, lint checks, and CI guardrails so the next team doesn't…
Added 1 hour ago
Sr. Manager, SEO
Opendoor
Toronto, ON
…organic growth: rendering, speed, crawlability, structured data. You'll also partner closely with our Content Lead on content production, bringing the keyword research, prioritization, and…
Added 2 hours ago
UO
Research Assistant - Clinical Research Database Specialist
University of British Columbia
Vancouver, BC · VCH | Vancouver General Hospital - Jim Pattison Pavilion (VGHJPP)
- $5,538.94 to $6,497.44 CAD / month
- Full-time
…replacement research database. As legacy systems and manual data management approaches are phased out, the Research Assistant will implement modern, scalable, big-data infrastructure.…
Added 2 hours ago
ED
Manager, Risk Quantification - EN 071
Export Development Canada | Exportation et développement Canada
Montreal, QC
- $112,006 to $149,341 CAD / year
- Full-time
…enabling responsible innovation, including the use of advanced analytics and artificial…
Added 2 hours ago
AA
Analyste Financier / Financial Analyst
Airbus Aircraft
Montreal, QC
- Full-time

Shopify

Performance Excellence Lead, Support Operations (Canada , Americas)

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 22, 2026

Original job description

About The Role

About Performance Excellence

Shopify's mission is to make commerce better for everyone. The Performance Excellence team sits within Support Operations and plays a direct role in that mission by holding a high bar for what an excellent merchant support experience looks like, and then actually moving the needle toward it. We operate like a product build team: small, focused, and shipping in fast cycles.

About The Role

This is an individual contributor, hands-on, outcomes-first role for someone who is equally comfortable reading the data, framing the problem, and rallying people to ship the fix in weeks, not quarters. Our stakeholders are Support Delivery, and the person in this seat doesn't hand off recommendations and hope someone acts on them, they carry the issue all the way to a fix that's live and holding.

There's real room here to shape how support performs at Shopify, and to be the one accountable for whether it actually gets better.

What You'll Do

Own a clear point of view on high performance in Support Delivery and merchant experience, and translate it into measurable targets.
Assemble and drive work in 6-week sprints: scope the outcome, pull in the right people, and deliver with urgency.
Turn support and operational data into decisions: find where merchant experience is breaking down, quantify the opportunity, and prioritize accordingly.
Use AI tooling to compress your own workflow and to design faster, smarter ways for the team to work.
Balance a light strategic frame with strong tactical execution: you set direction, but you're measured on what actually ships.
Partner closely with Support Delivery as your primary stakeholders to align on priorities and outcomes.
Build frameworks and playbooks that the broader support team actually uses: your solutions should make everyone better, not just the people you work with directly.
Carry merchant evidence into wider org conversations: use what you're seeing in support data to inform product and operational decisions beyond your immediate team.

What You'll Bring

A strong instinct for what an excellent merchant support experience looks like, and the ability to build a deep understanding of performance in a support delivery organization quickly.
Strong stakeholder management: the ability to translate vision and garner buy-in, while working with stakeholders to understand the business realities at play.
Excellent project management: proven ability to stand up a team quickly, run tight sprints, and land outcomes on short timelines.
Strong data and analytical skills: comfortable working directly with data to find, size, and defend priorities.
Demonstrable experience leveraging AI to do your work faster and better, with concrete examples of the impact.
An understanding of what good coaching looks like in a support context; ability to run certification programs and translate a framework into something people actually use.
A bias for action and the people skills to get others moving with you.
A track record of building solutions others adopt, not just fixing what's in front of you, but establishing the standard others follow. Comfortable challenging how things have always been done when the evidence points to a better path.
The ability to transfer what you know through documentation, coaching, or modelling. You make the people around you sharper.
Clear, direct written communication: you write to get decisions made, not to cover yourself.

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About You

Moving at our pace brings a lot of change, complexity, and ambiguity - and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

Care deeply about what you do and about making commerce better for everyone
Excel by seeking professional and personal hypergrowth
Keep up with an unrelenting pace (the week, not the quarter)
Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
Bring critical thought and opinion
Put AI agents and tools to work on the tasks they're built for, and focus on the work only humans can do
Embrace differences and disagreement to get shit done and move forward
Work digital-first for your daily work

We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

Apply About employer

More about this job

Responsibilities

Define measurable standards for high performance in Support Delivery, analyze operational and merchant support data, and lead focused six-week sprints to deliver improvements. Partner with Support Delivery and broader teams to implement lasting solutions, develop reusable frameworks and playbooks, and bring merchant evidence into product and operational decisions.

Requirements

Candidates should bring strong analytical, project management, and stakeholder management skills, with the ability to quickly understand support performance and deliver outcomes on short timelines. They should have demonstrable experience using AI to improve their work, understand coaching and certification in a support context, and be effective at building solutions others adopt.

Skills

Support Operations
Merchant Support Experience
Performance Management
Data Analysis
Stakeholder Management
Project Management
Sprint Planning
AI Tooling
Coaching
Certification Programs
Framework Development
Playbook Development
Written Communication
Change Management
Cross-Functional Collaboration
Operational Improvement

Visa sponsorship

Not detected in the job text

Keywords

Support Operations
Support Delivery
Merchant Experience
Performance Excellence
Operational Data
Data Analysis
Six-Week Sprints
Project Management
Stakeholder Management
AI Tools
AI Agents
Coaching
Certification Programs
Frameworks
Playbooks
Merchant Evidence
Operational Improvement
Product Decisions
Sprint Planning
Documentation
Change Management
Written Communication

Report this job