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Closed listing

Shoppers Drug Mart Specialty Health Network

Pharmacy Assistant

Mississauga, ON, Canada

$33,500.00 - $46,000.00 / 33.500,00$ - 46.000,00$ (per year / par an) · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $33,500.00 - $46,000.00 / 33.500,00$ - 46.000,00$ (per year / par an)
Job type: Full-time
Closing date: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

Archived listing. The details below describe a past opening.

Location:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Job Description

The Pharmacy Assistant is responsible for all administrative duties related to the dispensing, and where applicable, scheduling and/or shipping and packing of medications.

The Pharmacy Assistant communicates with patients regarding SDM Specialty Health Network (SDMSHN) Pharmacy services and clarify issues with physicians, nurses, pharmacists, and other parties involved in providing healthcare to the patient.

The Pharmacy Assistant coordinates relevant information with the customer service, reimbursement services, call center, operations and finance departments regarding medication dispensing and appropriate billing.

The Pharmacy Assistant plays a pivotal role in the coordination of internal and external workflows and communications to ensure medications are provided on a timely basis to patients. This includes coordination, workflow management, data entry and billing accuracy. The incumbent must possess a thorough knowledge of Pharmacy Practices. The Pharmacy Assistant must work under the supervision of a Pharmacist.

What You Will Do

Medication preparation related activities - The Pharmacy Assistant is responsible for various aspects of medication preparation, including, but not limited to:
Review received prescriptions and documents for completeness
Triage production and workflow
Accurate and timely entry of demographic information, payers’ information, clinical notes and prescriptions into computer systems
Generation of medication labels to enable timely dispensing and delivery
Accurate labeling and preparing of medications for review by Regulated Professional
Oversee delivery of medication to patients. This includes packing and shipping as required: creating courier waybills and packing cold chain and ambient medications in appropriate package
Collation and filing of dispensing documents according to Pharmacy regulations and procedures
Follow-up on any unsuccessful deliveries or back-ordered items
Schedule medication deliveries in advance to ensure continuity of therapy for patients
Fax and/or call physicians’ offices to acquire reorders on medications in a timely fashion to maintain patient therapy.
Responsible for answering all SDMSHN Pharmacy telephone calls. The Pharmacy Assistant deals with inquiries within the scope of their knowledge and within SOPs and Provincial parameters; transfer calls to the pharmacist or other team members as appropriate
Inventory - Order , receive and put away Pharmacy inventory and supplies and perform scheduled physical counts according to processes and procedures in order to maintain pharmacy inventory levels
Ensure proper storage, handling, disposal of drugs in accordance with Standard Operating Procedures (SOPs) and regulatory requirements
Process credit card billings for patients and review each order for accuracy and completeness
Record keeping, including timely filing of documents and prescription hard copies
Maintain privacy and confidentiality according to provincial and federal regulations
Follow Required Operating Procedures (ROPs) and SOPs requirements at all times per company procedure
Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.
Participate in quality assurance programs (including training, assessment)
Support orientation and training of staff
Demonstrate teamwork, engagement, and apply Blue Culture and Core Values in all interactions
Perform other duties as required by Pharmacist or Specialty Pharmacy Manager.

What You Will Need

Pharmacy Assistant Certificate and relevant pharmacy experience an asset
Previous sterile (hazardous and non-hazardous) compounding experience an asset
Excellent drive and organizational skills with attention to detail
Ability to work collaboratively in a team environment
Ability to handle multiple demands made simultaneously under short time constraints
Excellent verbal and written communication skills
Strong problem-solving skills
Ability to lift up to 35 pounds
Knowledge of Pharmacy software systems including HealthWATCH and MS Office Applications
Flexible and adaptable to changes of responsibility reflective of business needs including rotational shifts
Overtime may be required occasionally

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type

Full time

Type Of Role

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle Salariale à L’embauche

$33,500.00 - $46,000.00 / 33.500,00$ - 46.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

#EN

#SS #PHARM #ON

About employer

More about this job

Responsibilities

Coordinate pharmacy dispensing workflows, including prescription review, data entry, medication preparation and labeling, delivery scheduling, shipping, billing, and inventory management. Communicate with patients and healthcare providers, maintain accurate records and confidentiality, and perform duties under pharmacist supervision in accordance with pharmacy procedures and regulations.

Requirements

A Pharmacy Assistant Certificate and relevant pharmacy experience are assets, as is previous sterile compounding experience. Candidates should have strong organizational, communication, teamwork, and problem-solving skills, familiarity with HealthWATCH and Microsoft Office, and the ability to manage competing demands, work rotational shifts, and lift up to 35 pounds.

Skills

Medication Preparation
Prescription Review
Pharmacy Workflow Coordination
Data Entry
Medication Labeling
Medication Packing and Shipping
Inventory Management
Billing Accuracy
Record Keeping
Patient Communication
Physician Communication
Privacy and Confidentiality
Quality Assurance
Problem-Solving
Organization and Attention to Detail
Teamwork

Benefits

Purchase Discount Program
Competitive Pay
Online Learning

Visa sponsorship

Not detected in the job text

Keywords

Pharmacy Assistant Certificate
Pharmacy Practices
Medication Dispensing
Prescription Review
Medication Preparation
Sterile Compounding
Hazardous Compounding
HealthWATCH
Microsoft Office
Data Entry
Medication Labeling
Cold Chain Packaging
Courier Waybills
Medication Delivery
Pharmacy Inventory
Credit Card Billing
Standard Operating Procedures
Regulatory Compliance
Adverse Events
Product Technical Complaints
Quality Assurance
Patient Confidentiality
Workflow Management
Reimbursement Services
Pharmacy Software Systems

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