Assistant Front Store Manager

Company Description Shoppers Drug Mart is a leading Canadian pharmacy and retail organization that has been serving communities for over 50 years. From a single Toronto pharmacy, it has grown to more than 1,200 locations across the country, becoming a trusted part of daily life for people of all ages. The company is built on professional expertise, personal service, and a strong commitment to meeting health and wellness needs. Shoppers Drug Mart emphasizes individual customer satisfaction and believes lasting success comes from serving one customer at a time. Team members are encouraged to deliver exceptional service and uphold the organization’s long-standing reputation for care and convenience.

Role Description The Assistant Front Store Manager is a full-time, on-site role based in North Vancouver, BC. This position supports the Front Store Manager in overseeing daily store operations, including merchandising, inventory control, cash management, and adherence to company policies and procedures. The role includes supervising and coaching front store team members, supporting scheduling and task assignments, and helping maintain a clean, organized, and customer-focused environment. The Assistant Front Store Manager contributes to achieving sales targets, implementing promotional programs, and resolving customer inquiries and concerns in a professional manner. This role also ensures compliance with health, safety, and loss prevention standards while fostering a collaborative and inclusive workplace.

Qualifications

• Experience in retail store operations, including merchandising, cash handling, and inventory management.
• Strong customer service and communication skills, with the ability to address customer needs and resolve issues effectively.
• Supervisory or team lead experience, including coaching, performance feedback, and supporting staff scheduling.
• Basic understanding of sales, promotions, and visual presentation to support revenue growth and brand standards.
• Ability to work on-site full time in North Vancouver, BC, with flexibility for days, evenings, weekends, and holidays as needed.
• Proficiency with point-of-sale systems and basic computer applications (e.g., email, spreadsheets).
• Strong organizational, problem-solving, and time-management skills in a fast-paced environment.
• Previous retail or pharmacy-front experience is an asset; formal training in retail management or business is considered an advantage.