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Added 1 hour ago
PC
Corporate Finance Senior Associate (Bilingual FR/EN)
Pwc Canada
Quebec, QC
- Full-time
As a Corporate Finance Senior Associate (Bilingual FR/EN) , you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high-quality client service and…
Added 1 hour ago
PC
Forensic & Dispute Services  Senior Associate (Bilingual FR/EN)
Pwc Canada
Quebec, QC · Montreal, QC
- Full-time
As a Forensic & Dispute Senior Associate (Bilingual FR/EN), you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and…
Added 4 hours ago
WC
(CAN) Manager, Business Operations eCommerce
Walmart Canada
Mississauga, ON
- Full-time
…program expansion and scalability, ensuring alignment with business goals and profitability. This position also supports the development of new on-demand delivery programs by leveraging…
Added 4 hours ago
WC
Senior Manager, Specialty Compliance and Ethics - Health Privacy
Walmart Canada
Mississauga, ON
- Full-time
Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports…
Added 5 hours ago
PC
Senior Associate, Internal Controls and Risk Management – Financial Services (Bilingual FR/EN)
PwC Canada
Montreal, QC
- Full-time
As a Senior Associate, Internal Controls and Risk Management – Financial Services (Bilingual FR/EN), you will work with a team of professionals to help anticipate and solve internal control…
Added 5 hours ago
W
Senior Manager, Specialty Compliance and Ethics - Health Privacy
Walmart
Mississauga, ON
- Full-time
Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports…
Added 5 hours ago
LC
Pharmacist, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Mount Forest, ON
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 5 hours ago
LC
Assistant Front Store Manager, Hourly Full Time Day
Loblaw Companies Limited
Vaughan, ON
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 6 hours ago
P
Associé(e) aux comptes, Construction et développement/ Account Associate, Construction and Development
Platform
Montreal, QC
- Full-time
The Account Associate is responsible for supporting and servicing an assigned book of business within our Construction & Development department, working mostly on risk managed construction…
Added 8 hours ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Timmins, ON
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 8 hours ago
SD
Front Store Manager, Salaried Full Time Day Greenlight Requisition
Shoppers Drug Mart
Edmonton, AB
- Full-time
Ensures staffing levels are adequate to effectively operate the business
Added 8 hours ago
SD
Assistant Front Store Manager, Hourly Part Time Day
Shoppers Drug Mart
Timmins, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 8 hours ago
W
(CAN) Manager, Business Operations eCommerce
Walmart
Mississauga, ON
- Full-time
…program expansion and scalability, ensuring alignment with business goals and profitability. This position also supports the development of new on-demand delivery programs by leveraging…
Added 9 hours ago
LW
Portfolio Administrator, Private Clients
Leith Wheeler Investment Counsel Ltd. | Leith Wheeler Conseils en investissements
Toronto, ON
- Full-time
Learning and Development: As part of a boutique firm, you’ll gain exposure to multiple facets of the investment business and have the chance to broaden your skills and impact.
Added 9 hours ago
SD
Assistant Front Store Manager, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Hamilton, ON
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 9 hours ago
SD
Assistant Front Store Manager, Hourly Full Time Day
Shoppers Drug Mart
Vaughan, ON
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 9 hours ago
PC
Deals, Corporate Finance, Senior Associate
PwC Canada
AB · Edmonton, AB
- Full-time
As a Senior Associate, Deals – Corporate Finance, you’ll work as part of a team of problem solvers, helping to solve business issues and deliver high quality client service.…
Added 9 hours ago
PC
Capital Projects Management - Senior Associate (Bilingual FR/ENG)
Pwc Canada
Montreal, QC
- Full-time
As a Capital Projects & Infrastructure Senior Associate (Bilingual FR/ENG), you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client…
Added 10 hours ago
SD
Director, Central Assist Operations
Shoppers Drug Mart
Mississauga, ON
- $128,000 to $176,000 CAD / year
- Full-time
…ability to manage complex operations in a rapidly expanding business…
Added 10 hours ago
PC
Senior Associate, Internal Controls and Risk Management – Financial Services (Bilingual FR/EN)
PwC Canada
Montreal, QC
- Full-time
As a Senior Associate, Internal Controls and Risk Management – Financial Services (Bilingual FR/EN), you will work with a team of professionals to help anticipate and solve internal control…
Added 10 hours ago
PF
Functional Analyst
PEOPLE FORCE CONSULTING INC
Quebec, QC
- Contract
This is a hybrid position, requiring the candidate to work onsite at the client's Montreal office 1–2 days per week · Il s’agit d’un poste hybride nécessitant une présence dans les bureaux du client à Montréal, 1 à 2 jours par semaine
Added 10 hours ago
WC
(CAN) Co-Manager
Walmart Canada
Barrie, ON
- Full-time
…Identifies high-potential associates, providing training and development to increase capability. It is the expectation of the business that a Co-Manager can progress to and act as Store…
Added 11 hours ago
PC
ERP Risk, Controls & Security Solutions Senior Associate
PwC Canada
Toronto, ON
- Full-time
Business development: getting involved with new opportunities, taking a proactive role in raising awareness of the firm's services and level of commitment to the local market, developing…
Added 11 hours ago
PC
Financial Risk Management Senior Associate
PwC Canada
Toronto, ON
- Full-time
…financial reporting challenges, as well as solving their broader business issues, including but not limited to hedging, risk management governance and strategies, capital market…
Added 11 hours ago
PC
Senior Associate, Deals – Corporate Finance
PwC Canada
AB · Edmonton, AB
- Full-time
As a Senior Associate, Deals – Corporate Finance, you’ll work as part of a team of problem solvers, helping to solve business issues and deliver high quality client service.…

Shoppers Drug Mart

Director, Central Assist Operations

Mississauga, ON, Canada

$128,000 to $176,000 CAD / year · Full-time

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Job details

Pay: $128,000 to $176,000 CAD / year
Job type: Full-time
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

Location:

1685 Tech Avenue, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

We are hiring a Director, Central Assist - Central Pharmacy Services (CPS) 18 Month Contract to support the enterprise-wide retail pharmacy network in transforming pharmacy workflow through centralized support.

Reporting to the Senior Director of Customer Success and Innovation at CPS, the Director, Central Assist Operations is responsible for the strategic leadership, operational performance, and national oversight of multiple Central Assist teams within Central Pharmacy Services (CPS). The role provides end-to-end accountability for the delivery of centralized, non-production and cognitive pharmacy services, ensuring operational excellence, financial performance, regulatory compliance, and a consistent, high-quality experience for pharmacies and patients. The Director is accountable for achieving defined financial commitments, including EBIT savings targets, through operational efficiencies, productivity optimization, and the successful expansion of Central Assist programs across the country. As a key member of the CPS leadership team, the Director drives operational strategy, builds scalable processes, and ensures service quality and performance standards are maintained as programs grow nationally.

Nature and Scope

The Director, Central Assist Operations provides strategic direction and leadership across multiple operational teams and programs nationally. The position requires a high degree of independent decision-making, financial accountability, cross-functional collaboration, and the ability to manage complex operations in a rapidly expanding business environment.
The Director is responsible for translating CPS strategic priorities into operational plans, optimizing resource utilization, developing high-performing leadership teams, and ensuring sustainable business performance.
The role has significant accountability for delivering measurable financial benefits, maintaining regulatory and quality standards, and successfully scaling Central Assist operations while minimizing operational risk and maintaining exceptional service to pharmacies and patients.

Job Description

What You’ll Do

1. National Operations Leadership & Strategic Execution

Provide overall strategic direction and operational oversight for multiple Central Assist teams across the country.
Develop and execute national operational strategies aligned with CPS and broader organizational objectives.
Establish standardized operating models, performance expectations, and governance structures to ensure consistency across teams and programs.
Lead operational planning, resource allocation, capacity management, and workforce optimization to support current operations and future growth.
Establish and monitor key performance indicators (KPIs), including productivity, service levels, operational efficiency, and quality performance.
Provide leadership and direction to operational managers and team leaders, ensuring accountability for business results and operational excellence.

2. Financial Accountability & EBIT Savings Delivery

Own and deliver financial commitments associated with Central Assist operations, including targeted EBIT savings and productivity improvements.
Develop and execute operational efficiency initiatives that generate measurable financial value for the organization.
Partner with Finance and CPS leadership to establish financial targets, monitor performance, and identify opportunities to optimize operating costs.
Ensure effective management of operational resources, staffing models, and capacity to maximize productivity and financial performance.
Identify financial and operational risks and implement mitigation strategies to ensure commitments are achieved.

3. Program Expansion & Operational Scalability

Lead the operational strategy and execution of Central Assist program expansion across the national pharmacy network.
Develop scalable operational frameworks, processes, and staffing models to support the successful implementation of new programs.
Partner with cross-functional teams to ensure operational readiness, resource planning, and seamless program implementation.
Ensure expansion initiatives are delivered while maintaining established quality, productivity, and service standards.
Identify opportunities to expand centralized pharmacy services and increase value delivered to pharmacies, patients, and the organization.

4. Quality Assurance, Compliance & Continuous Improvement

Establish and maintain consistent quality management frameworks across all Central Assist operations.
Ensure compliance with applicable pharmacy regulations, professional standards, and organizational policies and procedures.
Drive continuous improvement initiatives focused on service quality, workflow optimization, productivity, and customer experience.
Leverage operational data, performance metrics, and quality indicators to identify opportunities and drive strategic improvements.
Establish appropriate risk management and escalation processes to proactively address operational challenges.
Ensure service quality and patient safety remain priorities throughout operational growth and program expansion.

5. People Leadership & Cross-Functional Collaboration

Build, develop, and lead high-performing operational leadership teams, fostering a culture of accountability, collaboration, and continuous improvement.
Establish talent development, succession planning, and leadership capability-building strategies to support sustainable growth.
Partner with senior leaders across CPS, Pharmacy Operations, Finance, Human Resources, and other business functions to deliver enterprise-wide objectives.
Influence strategic decisions related to operational investments, program expansion, resource requirements, and service delivery models.
Champion organizational change and drive adoption of new processes, technologies, and operating models.
Represent Central Assist Operations in strategic planning discussions and leadership forums.

What You’ll Need

Education & Professional Qualifications
Mandatory: Must be a licensed pharmacist in good standing with the Ontario College of Pharmacists (Part A), with current professional liability insurance.
University degree in Pharmacy (BScPhm or PharmD) from a recognized institution.
Significant progressive leadership experience in pharmacy operations, preferably within centralized pharmacy services or large-scale healthcare operations.
Advanced education in Business Administration, Healthcare Management, or executive leadership is considered an asset.
Leadership & Professional Experience
Significant progressive leadership experience in pharmacy operations, healthcare services, or large-scale operational environments.
Demonstrated experience leading multiple teams, managers, or complex operational functions across multiple locations.
Proven ability to develop and execute operational strategies that deliver measurable business and financial results.
Experience managing budgets, productivity commitments, cost optimization initiatives, and financial performance targets.
Demonstrated success leading large-scale operational transformation, program implementation, or national expansion initiatives.
Strong understanding of pharmacy workflows, regulatory requirements, quality management, and patient safety.
Shoppers Drug Mart retail pharmacy experience and familiarity with HealthWATCH are considered assets.
Core Leadership Competencies
Strategic thinking with the ability to translate business objectives into actionable operational plans.
Strong financial acumen and demonstrated accountability for achieving financial and operational commitments.
Exceptional leadership, coaching, talent development, and change management capabilities.
Strong analytical and problem-solving skills with a data-driven approach to decision-making.
Ability to influence and collaborate effectively with senior leadership and cross-functional stakeholders.
Proven ability to manage competing priorities, navigate operational complexity, and deliver results in a fast-paced environment.
Strong commitment to operational excellence, regulatory compliance, service quality, and patient safety.
Exceptional verbal and written communication skills, with the ability to communicate effectively at all organizational levels.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Temporary with Benefits (Fixed Term)

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle salariale à l’embauche :

$128,000.00 - $176,000.00 / 128.000,00$ - 176.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

#EN

#SS #SDM #ON

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More about this job

Responsibilities

Lead national Central Assist operations, including operational strategy, team performance, resource planning, program expansion, and compliance with pharmacy quality and safety standards. Deliver financial commitments and EBIT savings through productivity improvements, scalable processes, continuous improvement, and collaboration with senior and cross-functional leaders.

Requirements

Must be a pharmacist licensed in good standing with the Ontario College of Pharmacists (Part A), hold current professional liability insurance, and have a pharmacy degree (BScPhm or PharmD). Requires significant progressive leadership experience in pharmacy or large-scale healthcare operations, with demonstrated success in financial performance, operational transformation, team leadership, and regulatory and quality management.

Skills

Strategic Planning
Financial Management
Budget Management
Cost Optimization
Workforce Optimization
Capacity Management
Program Expansion
Operational Scalability
Pharmacy Operations
Regulatory Compliance
Quality Management
Patient Safety
Continuous Improvement
Change Management
Cross-Functional Collaboration

Benefits

Purchase Discount Program
Competitive Pay
Online Learning

Visa sponsorship

Not detected in the job text

Keywords

Central Pharmacy Services
Central Assist
Pharmacy Operations
Retail Pharmacy
Pharmacy Workflow
Pharmacy Regulations
Ontario College of Pharmacists
Part A Pharmacist License
Professional Liability Insurance
BScPhm
PharmD
HealthWATCH
EBIT Savings
Financial Performance
Budget Management
Productivity Optimization
Workforce Optimization
Capacity Management
Key Performance Indicators
Operational Planning
Program Implementation
National Expansion
Quality Assurance
Patient Safety
Risk Management
Continuous Improvement
Change Management
Leadership Development
Succession Planning
Healthcare Management

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Work requirements

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