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Shoppers Drug Mart

Director, Pharmacy Experience and Transformation

Toronto, ON, Canada

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Job details

Pay: Hiring Range / Échelle salariale à l’embauche :$128,000.00 - $176,000.00 / 128.000,00$ - 176.000,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position.
Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Reporting directly to the Senior Director, Enterprise Pharmacy Operations and Clinical Excellence, you will lead strategic projects that will help shape the future of pharmacy practice at Shoppers Drug Mart, Loblaw, and Pharmaprix pharmacies.

What You’ll Do:

Develop and implement the vision to enhance the patient and colleague experience in our retail pharmacy locations
Lead the development of initiatives that improve efficiencies and experience in our retail pharmacies (e.g., Rx Delivery, Pharmacy Experience Program and others)
Work with internal and external stakeholders to provide thought-leadership on the future of Pharmacy practice and ensure scope of projects are aligned to address this
Work with cross-functional teams to get stakeholder alignment on strategic projects
Work with key business stakeholders to bring the omni-channel Pharmacy journey to light in current retail network of stores
Work closely with Enterprise Operations Development & Systems, Pharmacy Services, Health & Wellness, Merchandising, National Operations, Professional Affairs, Loblaw Digital, Loblaw Technology, and Marketing, and other teams as necessary to realize our vision
Develop reports, presentations and content for key meetings, ensuring content and messaging are appropriate for different stakeholder groups
Manage projects: lead planning; monitor and report on progress; execute appropriate risk management, stakeholder management and change management activities; collaborate with various teams to ensure appropriate resourcing; lead design and implementation of new processes and required training; ensure proper handover at project conclusion
Travel to stores as needed to check on project progress and ensure project has traction
Provide regular project communication and status reporting
Work with appropriate parties to plan project resource requirements
Lead strategic project planning, milestone tracking, risk management, stakeholder management, workshop facilitation, design and implementation of new processes and project training, change management and hand over activities

What You'll Need:

This position requires a superior level of initiative and judgment in order to organize and prioritize tasks, workload, and projects. Courtesy, tact, and diplomacy are required in dealing with colleagues in everyday working relationships.

Degree in Pharmacy is an asset (B.Sc. Pharmacy, M.Pharm, Pharm.D., etc)
Exceptional project and change management skills
Comfortable moving from ‘Big Picture’ strategic thinking to detailed execution seamlessly
Understanding of Design Thinking principles and when to apply them.
Extensive knowledge and skill in multiple disciplines to be able to integrate them effectively, and a capacity to understand and interpret conflicting goals and needs of diverse groups.
Able to organize a diverse function of integrated units by developing plans and setting directions.
Adaptable to set and prioritize work with multiple expectations. Able to work with diverse personalities and styles.
Able to communicate verbally with clarity in various settings (e.g., on the phone; in one-on-one and group settings, etc.).
Able to communicate well in writing by composing clear documents; facility with editing and/or proof-reading is required.
Computer skills to create and interpret reports, documents, spreadsheets and presentations.
Strong business acumen with superior knowledge of retail pharmacy operations
Experience greater than five years in pharmaceutical/retail operations, business
Experience with HealthWATCH considered an asset

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle salariale à l’embauche :$128,000.00 - $176,000.00 / 128.000,00$ - 176.000,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

#EN

#SS #SDM #ON

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More about this job

Responsibilities

The Director will lead strategic projects to enhance patient and colleague experiences across retail pharmacy locations. They will collaborate with cross-functional teams to implement new processes, manage project lifecycles, and ensure alignment with the company's omni-channel pharmacy vision.

Requirements

Candidates should have over five years of experience in pharmaceutical or retail operations and possess exceptional project and change management skills. A degree in Pharmacy is considered an asset, along with a strong understanding of design thinking and business acumen.

Skills

Project management
Change management
Strategic planning
Design thinking
Retail pharmacy operations
Stakeholder management
Business acumen
Risk management
Process improvement
Communication
Leadership
Data analysis
Presentation skills
Collaboration
Problem solving

Benefits

Purchase discount program
Competitive pay
Online learning through Academy

Visa sponsorship

Not detected in the job text

Keywords

Pharmacy
Retail Operations
Project Management
Change Management
Design Thinking
Strategic Planning
Stakeholder Management
Risk Management
Omni-channel
HealthWATCH
Business Acumen
Process Implementation
Pharmacy Practice
Clinical Excellence
Enterprise Operations
Training
Reporting
Collaboration
Leadership
Healthcare

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