Front store Supervisor

Company Description Shoppers Drug Mart is a leading Canadian pharmacy and retail organization that has been serving communities for over 50 years. With more than 1,200 stores across the country, the company provides accessible health care, wellness, and everyday essentials to customers of all ages. Shoppers Drug Mart is built on a commitment to professional expertise and personalized service, focusing on delivering a positive experience for every customer. The organization values team members who understand that lasting success comes from meeting individual customer needs, one interaction at a time.

Role Description The Front Store Supervisor is a full-time, on-site role based in Winnipeg, MB. This role oversees daily front store operations, including supervising team members, organizing work schedules, and ensuring excellent customer service throughout the store. The Front Store Supervisor supports merchandising and inventory management, including stocking shelves, maintaining displays, and monitoring product levels and pricing accuracy. The role also involves assisting customers, resolving concerns, promoting store programs, and ensuring compliance with company policies, health and safety standards, and operational procedures. The supervisor collaborates with management to meet sales goals, support training and development of staff, and maintain a clean, welcoming store environment.

Qualifications

• Experience in retail or customer service, with proven ability to provide friendly, efficient, and professional support to a diverse range of customers.
• Supervisory or leadership skills, including team coordination, task delegation, coaching, and performance feedback.
• Strong organizational and time management skills to handle multiple tasks, prioritize work, and maintain store standards.
• Basic merchandising and inventory management skills, including restocking, visual presentation, and product rotation.
• Clear verbal and written communication skills, with the ability to interact effectively with customers, colleagues, and management.
• Comfort using point-of-sale systems and basic computer applications for transactions, reports, and store communication.
• Ability to stand for extended periods, move products, and perform physical tasks associated with retail operations, with appropriate accommodations as needed.
• High school diploma or equivalent; additional training or experience in retail supervision is an asset.
• Availability to work various shifts, including days, evenings, weekends, and holidays as required by store operations.