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Shoppers Drug Mart

Front Store Supervisor, Hourly Part Time Flexible Shifts

Toronto, ON, Canada

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Job details

Pay: Hiring Range / Échelle salariale à l’embauche :$18.35 - $20.45 / 18,35$ - 20,45$ (per hour / de l’heure)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position.
Job type: Part-time
Posting language: English
Posted: Oct 10, 2026

Original job description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

Managing the customer service functions, including cash, cashiers and merchandising.

DUTIES & RESPONSIBILITIES:

HUMAN RESOURCES:

Ensures cashier/merchandising staff comply with all store policies and operating procedures
Trains cashiers/merchandisers in job functions
Provides on-going guidance and instruction

LOSS PREVENTION:

Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures

CUSTOMER SERVICE:

Ensures store employees present proper image to the public in accordance with Uniform Policy
Answers inquiries regarding location of product, rainchecks, etc.
Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
Promotes the CSI Survey

MERCHANDISING:

Ensures shelves are clean and organized with proper rotation
Ensures product displays are set up and taken down as directed by the AFSM/FSM

GENERAL:

Ensures standards of housekeeping and store image are maintained
Complies with all Health and Safety requirements
May be asked to perform clerical and banking duties
Complies with all store policies and procedures
Complies with loss prevention policies and procedures and ensures they are executed in the store
Perform other duties as required including Cashier duties when necessary

QUALIFICATIONS:

Planning, Judgement and Decision Making
Independent thinking as it relates to organizing store
Problem solving is essential to ensure customer satisfaction

EXPERIENCE:

Computer literate
Organized
Efficient time management skills
Knowledge of products and supplies

J2WFSM J2WRTL

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle salariale à l’embauche :$18.35 - $20.45 / 18,35$ - 20,45$ (per hour / de l’heure)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

#EN

#FS #SDMR #ON

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More about this job

Responsibilities

The Front Store Supervisor manages customer service functions, including cash handling, cashier supervision, and merchandising activities. They are also responsible for ensuring store policies, loss prevention standards, and health and safety requirements are met.

Requirements

Candidates should possess strong organizational, time management, and problem-solving skills, along with computer literacy. The role requires the ability to provide guidance to staff and maintain high standards of store housekeeping and customer service.

Skills

Customer service
Merchandising
Loss prevention
Cash management
Inventory tracking
Staff training
Problem solving
Time management
Computer literacy
Health and safety compliance

Benefits

Purchase discount program
Flexible schedules
Competitive pay
Online learning through Academy

Visa sponsorship

Not detected in the job text

Keywords

Front Store Supervisor
Retail
Customer Service
Merchandising
Loss Prevention
Cash Management
Inventory Tracking
Staff Training
Health and Safety
Shoppers Drug Mart
Store Operations
Product Rotation
CSI Survey
Clerical Duties
Banking Duties
PC Optimum

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