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CC
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REPORTS TO: Senior Manager - Community Programs
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Shoppers Drug Mart

Pharmacovigilance Specialist

Mississauga, ON, Canada

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Job details

Pay: Hiring Range / Échelle salariale à l’embauche :$60,000.00 - $82,500.00 / 60.000,00$ - 82.500,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position.
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Location:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

What you will do

Comply with Good Documentation Practices by ensuring the consistency and accuracy of all patient records as well as all other documents

Perform and document reconciliation reports.

Perform and document routine QC Checks

Support or lead investigations of Deviation Reports for late case reporting and other noncompliant activities related to PSPs

Help develop and implement CAPAs to ensure compliance with program requirements

Review and update Standard Operating Procedures, Work Instructions and Reference Documents as required

Deliver program specific AE/PV training to new members of the team (PCSs, Reimbursement, Case Managers)

Support the Manager, Pharmacovigilance with assigned tasks

Act as resource person for all functional areas regarding AE/PV reporting requirements

Liaise with customers as needed

Prepare clear periodic reports

Support Customer audits

Interact with various customers and stakeholders to identify and assess cases such as adverse events, product complaints, as well as other safety information.

Submit adverse events, product complaints, and all other safety information within strict timelines via email ensuring patient confidentiality where applicable

Prior to sending, verify the accuracy, completeness and validity of cases that have been completed by other departments

Document new cases and follow-up information into the safety database and the Client Relationship Management Software (CRM)

Answer calls and emails for general PV inquiries

Retrieve and process voice messages from the AE reporting voicemailbox

What you will need

Professional degree and/or advanced graduate degree in Health Sciences

Three (3) to Five (5) years of Pharmacovigilance experience

Good knowledge of Canadian GMPs, GXP, Health Canada Good Pharmacovigilance Practices, guidelines and regulations

One (1) to three (3) years of previous leadership experience

Excellent organizational skills and with strong and proven attention to detail

Critical thinking skills often utilized to focus on root cause and opportunities for improvement

Must have the ability to multitask, prioritize and schedule daily activities while with short lead times and changing customer demands

Ability to keep tight deadlines.

Good knowledge of Microsoft Word, Excel, and PowerPoint in a Windows environment

Organizational skills with a strong and proven attention to detail and ability to manage several projects or tasks at once; results oriented

Excellent oral and written communication skills and facilitation skills & the ability to work at all levels of an organization in English, French is an asset

Team spirit, open-mindedness and ability to communicate effectively with tact and diplomacy

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle salariale à l’embauche :$60,000.00 - $82,500.00 / 60.000,00$ - 82.500,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

#EN

#SS #ON

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More about this job

Responsibilities

Ensure accurate and timely processing, verification, documentation, and submission of adverse events, product complaints, and other safety information, while maintaining patient confidentiality and safety database records. Support quality and compliance activities through reconciliation, quality checks, investigations, CAPAs, procedure updates, training, customer audits, and stakeholder communication.

Requirements

Requires a professional or advanced graduate degree in Health Sciences, three to five years of pharmacovigilance experience, and knowledge of Canadian GMPs, GxP, and Health Canada pharmacovigilance requirements. Candidates should also have one to three years of leadership experience, strong organizational and communication skills, attention to detail, and proficiency with Microsoft Office.

Skills

Pharmacovigilance
Adverse Event Reporting
Good Documentation Practices
Quality Control
Deviation Investigations
Corrective and Preventive Actions
Standard Operating Procedures
Regulatory Compliance
Case Reconciliation
Root Cause Analysis
Attention to Detail
Multitasking
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Written and Oral Communication

Benefits

Purchase Discount Program
Competitive Pay
Online Learning

Visa sponsorship

Not detected in the job text

Keywords

Pharmacovigilance
Adverse Events
Product Complaints
Safety Information
Good Documentation Practices
Patient Records
Reconciliation Reports
Quality Control
Deviation Reports
Corrective and Preventive Actions
Standard Operating Procedures
Work Instructions
Pharmacovigilance Training
Canadian GMPs
GxP
Health Canada
Regulatory Guidelines
Safety Database
Customer Audits
Patient Confidentiality
Root Cause Analysis
Microsoft Word
Microsoft Excel
Microsoft PowerPoint

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