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Shoppers Drug Mart

Pharmacy Assistant

Mississauga, ON, Canada

Apply on myview.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: Hiring Range / Échelle salariale à l’embauche :$33,500.00 - $46,000.00 / 33.500,00$ - 46.000,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position.
Job type: Full-time
Posting language: English
Posted: Oct 1, 2026

Original job description

Location:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Job Description

The Pharmacy Assistant is responsible for all administrative duties related to the dispensing, and where applicable, scheduling and/or shipping and packing of medications.

The Pharmacy Assistant communicates with patients regarding SDM Specialty Health Network (SDMSHN) Pharmacy services and clarify issues with physicians, nurses, pharmacists, and other parties involved in providing healthcare to the patient.

The Pharmacy Assistant coordinates relevant information with the customer service, reimbursement services, call center, operations and finance departments regarding medication dispensing and appropriate billing.

The Pharmacy Assistant plays a pivotal role in the coordination of internal and external workflows and communications to ensure medications are provided on a timely basis to patients. This includes coordination, workflow management, data entry and billing accuracy. The incumbent must possess a thorough knowledge of Pharmacy Practices. The Pharmacy Assistant must work under the supervision of a Pharmacist.

What you will do:
• Medication preparation related activities - The Pharmacy Assistant is responsible for various aspects of medication preparation, including, but not limited to:
o Review received prescriptions and documents for completeness
o Triage production and workflow
o Accurate and timely entry of demographic information, payers’ information, clinical notes and prescriptions into computer systems
o Generation of medication labels to enable timely dispensing and delivery
o Accurate labeling and preparing of medications for review by Regulated Professional

o Oversee delivery of medication to patients. This includes packing and shipping as required: creating courier waybills and packing cold chain and ambient medications in appropriate package o Collation and filing of dispensing documents according to Pharmacy regulations and procedures o Follow-up on any unsuccessful deliveries or back-ordered items o Schedule medication deliveries in advance to ensure continuity of therapy for patients o Fax and/or call physicians’ offices to acquire reorders on medications in a timely fashion to maintain patient therapy.

Responsible for answering all SDMSHN Pharmacy telephone calls. The Pharmacy Assistant deals with inquiries within the scope of their knowledge and within SOPs and Provincial parameters; transfer calls to the pharmacist or other team members as appropriate
Inventory - Order , receive and put away Pharmacy inventory and supplies and perform scheduled physical counts according to processes and procedures in order to maintain pharmacy inventory levels
Ensure proper storage, handling, disposal of drugs in accordance with Standard Operating Procedures (SOPs) and regulatory requirements
Process credit card billings for patients and review each order for accuracy and completeness
Record keeping, including timely filing of documents and prescription hard copies
Maintain privacy and confidentiality according to provincial and federal regulations
Follow Required Operating Procedures (ROPs) and SOPs requirements at all times per company procedure
Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.

o Participate in quality assurance programs (including training, assessment)

Support orientation and training of staff
Demonstrate teamwork, engagement, and apply Blue Culture and Core Values in all interactions
Perform other duties as required by Pharmacist or Specialty Pharmacy Manager.

What you will need
• Pharmacy Assistant Certificate and relevant pharmacy experience an asset
• Previous sterile (hazardous and non-hazardous) compounding experience an asset
• Excellent drive and organizational skills with attention to detail
• Ability to work collaboratively in a team environment
• Ability to handle multiple demands made simultaneously under short time constraints
• Excellent verbal and written communication skills
• Strong problem-solving skills

Ability to lift up to 35 pounds
Knowledge of Pharmacy software systems including HealthWATCH and MS Office Applications
Flexible and adaptable to changes of responsibility reflective of business needs including rotational shifts
Overtime may be required occasionally

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle salariale à l’embauche :$33,500.00 - $46,000.00 / 33.500,00$ - 46.000,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

#EN

#SS #PHARM #ON

Apply on myview.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Pharmacy Assistant is responsible for administrative duties related to medication dispensing, including data entry, billing, and workflow coordination. They also manage inventory, handle patient inquiries, and ensure compliance with pharmacy regulations and safety procedures.

Requirements

Candidates should possess strong organizational skills, attention to detail, and the ability to work collaboratively in a fast-paced environment. A Pharmacy Assistant Certificate and relevant pharmacy experience are considered assets for this role.

Skills

Pharmacy practices
Medication preparation
Data entry
Billing accuracy
Workflow management
Inventory management
Customer service
Communication
Problem-solving
HealthWATCH software
MS Office
Sterile compounding
Attention to detail
Teamwork

Benefits

Purchase discount program
Competitive pay
Online learning through Academy

Visa sponsorship

Not detected in the job text

Keywords

Pharmacy Assistant
Medication dispensing
HealthWATCH
MS Office
Inventory control
Sterile compounding
Billing
Data entry
Quality assurance
Patient care
Pharmacy regulations
Cold chain
Courier waybills
Adverse events reporting
Retail pharmacy
Workflow management

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Work requirements

Jobs in Canada