Post Office Manager, Hourly Full Time Day

Location:

175 Burnhamthorpe Rd W, Mississauga, Ontario, L5B 0S3

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

SUMMARY:
Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.

DUTIES & RESPONSIBILITIES:
Leads by example and ensures that Post Office staff demonstrate our CORE Values
Interviews and recommends final candidates for hiring
Ensures Post Office cashiers complies with all Store Standards
Trains employees in job functions and provides on-going coaching and instructions
Assists with completing performance reviews of Post Office cashier staff in conjunction with the FSM

CUSTOMER SERVICE:
Ensures exceptional customer service is provided beyond expectation
Ensures employees present proper image to the public in accordance with Uniform Policy

LOSS PREVENTION:
Ensures all loss prevention systems and procedures are performed according to Standards
Ensures procedures regarding parcel checks are adhered to

QUALIFICATIONS:
Planning, Judgement and Decision Making
Independent thinking and decision making when dealing with issues related to customer’s requests
Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions
This position requires the ability to act upon tasks and goals outlined by management

EXPERIENCE:
Experience with retail and cash handling
Superior interpersonal skills
Efficient time management ability
Strong verbal and written communication skills
Effective organization and planning skills
Commitment to providing exceptional customer service

WORKING CONDITIONS:
Ability to work flexible shifts which may include nights and weekends


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Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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