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TS
TDS Operations Analyst II
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- Full-time
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Shoppers Drug Mart

Senior Analyst, Payor Performance

Toronto, ON, Canada

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Job details

Pay: Hiring Range / Échelle salariale à l’embauche :$60,000.00 - $82,500.00 / 60.000,00$ - 82.500,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position.
Job type: Full-time
Experience: A minimum of 2-4 years’ experience in data analytics, preferably in the Healthcare/Business/Financial fields with a focus on statistical analysis and data modelling
Posting language: English
Posted: Sep 24, 2026

Original job description

Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

OVERVIEW:

Reporting directly to the Senior Manager, Payor Performance, this role will support the overall departmental goal of protecting and enhancing pharmacy revenues and margins via the Centralized Audit Response team, whose primary goal is to manage Third Party Payor audits and appeals. The Senior Analyst, Payor Performance will provide a consistent approach to managing the private and public Payor audits and appeals of prescriptions and related services at Shoppers Drug Mart and Loblaw stores.

DUTIES AND RESPONSIBILITIES:

Develop and execute the Payor Performance team’s goals and objectives by providing data analysis on all Payor processes
Develop extensive risk mitigation and assessment tactics to minimize the financial and regulatory compliance risk to stores with respect to audits
Implement risk mitigation reporting as well as managing the maintenance and distribution of reports
Collaborate with cross-functional teams to design, develop, and maintain data models, reports, and dashboards that meet the Enterprise’s needs
Create Pharmacy Job Aids to improve knowledge and compliance to Third Party Payor policies among Pharmacy Team members
Collaborate with regional leaders and provide educational learnings to better support all stores in the region and implement action plans to support new initiatives
Internal collaboration with other business areas including Operations, Pricing and Procurement to develop, train and support stores regarding Payor processes and develop education and training documents
Support stores during the entire end-to-end audit process
Ensure data accuracy, integrity, quality, and compliance with data governance policies
Maintain records of reporting, results, and recoveries to translate into Period and Quarterly reporting internally
Monitor team shared mailbox and respond to escalations accordingly
Support ad-hoc pharmacy special projects to improve our pharmacy processes nationwide

SKILLS AND EXPERIENCE:

A minimum of 2-4 years’ experience in data analytics, preferably in the Healthcare/Business/Financial fields with a focus on statistical analysis and data modelling
Undergraduate degree required, a degree in Computer Science, Mathematics, or related field is strongly favored
Strong Analytic capabilities required; proficiency in manipulating large datasets
Advanced experience in Excel is a requirement; proficiency in BigQuery, MicroStrategy, Teradata, Python and coding languages is a plus
Strategic thinker with exceptional problem-solving skills and ability to develop innovative solutions to complex problems
Advanced level of initiative and judgment to organize and prioritize tasks, workload, and projects to meet required deadlines amid competing demands
Advanced Microsoft Office skills: Excel, PowerPoint, Word to produce reports, documents, and presentations
High level of initiative to take projects from start to finish with minimal supervision
Strong collaboration, presentation, and communication skills
Professional manner, courtesy, tact, and diplomacy are required in dealing with colleagues and external in every day working relationships

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle salariale à l’embauche :$60,000.00 - $82,500.00 / 60.000,00$ - 82.500,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

#EN

#SS #SDM #ON

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More about this job

Responsibilities

The Senior Analyst will manage third-party payor audits and appeals to protect pharmacy revenues and margins. They will also develop risk mitigation strategies, maintain data models, and provide educational support to pharmacy teams.

Requirements

Candidates must have 2-4 years of experience in data analytics, preferably within healthcare or finance. An undergraduate degree in Computer Science, Mathematics, or a related field is required, along with advanced proficiency in Excel.

Skills

Data analytics
Statistical analysis
Data modelling
Risk mitigation
Excel
BigQuery
MicroStrategy
Teradata
Python
Coding
Problem-solving
Data governance
Reporting
Communication
Presentation

Benefits

Purchase discount program
Competitive pay
Online learning through Academy

Visa sponsorship

Not detected in the job text

Keywords

Data Analytics
Payor Performance
Pharmacy
Audit
Appeals
Risk Mitigation
Compliance
Data Modelling
Excel
BigQuery
MicroStrategy
Teradata
Python
Reporting
Data Governance
Healthcare
Financial Analysis
Statistical Analysis
Retail
Pharmacy Operations

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