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Added 8 hours ago
PS
Senior Analyst / Associate, Infrastructure Investments
Public Sector Pension Investment Board
Montreal, QC
- Full-time
As a Senior Analyst / Associate, Infrastructure Investments in our Montreal office, you will work with a team of highly motivated professionals who pursue investments and manage a portfolio…
Added 14 hours ago
BT
Junior Tax Analyst
Baker Tilly Canada
Courtice, ON
- Full-time
We are looking for a Junior Tax Analyst to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 14 hours ago
AC
Transformation Senior Analyst
Aston Carter
Toronto, ON
- $100 to $110 CAD / hour
- Contract
The Middle & Back Office Change Management Transformation Senior Analyst supports a major transformation initiative by translating future-state Operations, Performance, Accounting, and…
Added 16 hours ago
MH
Behaviour Interventionist - Abbotsford
Monarch House
Abbotsford, BC
- $21 to $23 CAD / hour
- Part-time
…team (of speech pathologists, by a Board-Certified Behavior Analyst® BCBAs, Occupational therapists and physical therapists) to clients receiving services from Monarch House. You will work…
Added 18 hours ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
…The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the…
Added 20 hours ago
AC
Business Intelligence Analyst
Aston Carter
Burnaby, BC
- $10 CAD / hour
- Contract
Added 20 hours ago
AH
IT Analyst II
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
We’re seeking an experienced Network Analyst to maintain, secure, and enhance our organization’s network infrastructure. In this role, you’ll help ensure network services remain reliable,…
Added 21 hours ago
LI
PeopleSoft Senior Systems Analyst #2
Lotus IT Solutions
Toronto, ON
- Contract
…Delivery and Procurement, is seeking a PeopleSoft Senior Systems Analyst to support the Workforce Information Network (WIN) system - a business-critical Oracle PeopleSoft HCM ERP…
Added 21 hours ago
LI
PeopleSoft Senior Systems Analyst
Lotus IT Solutions
Toronto, ON
- Contract
…Delivery and Procurement) is seeking a PeopleSoft Senior Systems Analyst to support the Workforce Information Network (WIN) system - a business-critical Oracle PeopleSoft HCM 9.2…
Added 22 hours ago
AC
Business Intelligence Analyst
Aston Carter
AB · Edmonton, Alberta
- $10 CAD / hour
- Contract
Added 22 hours ago
AC
Senior Financial Analyst
Aston Carter
Vancouver, BC
- $100,000 to $115,000 CAD / year
- Full-time
Aston Carter's large client is seeking a Senior Financial Analyst to join their team! This individual will play a critical role in the financial management of assigned programs. This…
Added 22 hours ago
O
Sr. Analyst, Programmatic
OMD
Toronto, ON
- Full-time
A chance to be part of and grow within a global network of agencies.
Added 1 day ago
BT
Junior Tax Analyst
Baker Tilly Canada
Courtice, ON
- Full-time
We are looking for a Junior Tax Analyst to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 1 day ago
AC
Analyste Comptable/Accounting Analyst
Aston Carter
Montreal, QC
- $36 to $43 CAD / hour
- Full-time
Added 1 day ago
H
Technical Specialist
Hays
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
CompTIA A+, Network+, or similar technical certifications.
Added 1 day ago
TC
Senior Financial Analyst
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $76,620 to $107,268 CAD / year
- Full-time
We're looking for a Senior Financial Analyst to drive strategic decision-making across our global supply chain operations. In this high-impact role, you'll partner closely with Supply Chain…
Added 1 day ago
KG
Information Technology Analyst
KEV Group
Toronto, ON
- Full-time
As part of the Technology Operations group, the Information Technology Analyst keeps systems and services running smoothly across the organization, with a focus on corporate IT support.…
Added 1 day ago
AW
Contract Analyst
Agilus Work Solutions
Calgary, AB
- Contract
Drive Strategic Technology Sourcing and Vendor Partnerships in a High-Impact Contract Analyst Role
Added 1 day ago
AC
Quality Assurance Analyst
ALTEN Canada
Canada
- Contract
…& Development, Engineering, IT Services, Life Sciences, and Network Services. With a presence in more than 30 countries and a team of over 60,000 employees, we are trusted by industry…
Added 1 day ago
A
Senior Mechanical Engineer – Mines and Ports
AECOM
Sudbury, ON · Calgary, Alberta
- $145,000 to $195,000 CAD / year
- Full-time
Familiarity with Sidewinder and/or Belt Analyst Conveyor Design Applications.
Added 1 day ago
RI
Production Support Analyst (Akamai / Web Platforms)
Raas Infotek
Toronto, ON
- Contract
Job Title: Production Support Analyst (Akamai / Web Platforms)
Added 1 day ago
IT Application Analyst (WMS)
Canada Cartage Group of Companies
Mississauga, ON
…experience supporting businesses nationwide. Through our national network of terminals and distribution centres, we deliver dedicated fleet, freight, and supply chain solutions to many of…
Added 1 day ago
KR
Production Support Analyst (Akamai / Web Platforms)
KTek Resourcing
Toronto, ON
- Contract
Position: Production Support Analyst (Akamai / Web Platforms)
Added 1 day ago
Y
SAP TRANSPORT MANAGEMENT SYSTEM(TMS)
Yochana
Canada
- Contract
Data Migration & Master Data: Understanding transportation network master data (locations, zones, shipping types, and carriers).
Added 1 day ago
H
Production Support Analyst
Hays
Montreal, QC
- Contract
We are looking for a Technical Production Support Analyst who is interested in distributed systems and working with high-scale services. The successful candidate enjoys working in a…

Shoppers Drug Mart

Specialist, Virtual Card Services

Mississauga, ON, Canada

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Applications open in a new tab.

Job details

Pay: Hiring Range / Échelle salariale à l’embauche :$52,000.00 - $71,500.00 / 52.000,00$ - 71.500,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position.
Job type: Full-time
Experience: A minimum of 2-5 years of relevant work experience
Posting language: English
Posted: Sep 22, 2026

Original job description

Location:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Basic Function The Business Analyst is directly responsible for providing troubleshooting and technical assistance for financial assistance programs which simplify complex billing processes for high cost medications for retail pharmacies. The Business Analyst is responsible for ensuring coordination and maintenance of set-up, activation and termination of policies for financial assistance programs, data management and acts as a coordinator for various projects. You will work closely with the program management team to deliver exceptional client management and business objectives. You must be keen to apply your unique talents and be part of a high-performing team.

Principal Accountabilities

Respond to incoming calls, emails or system communications from SHN Staff or Pharmacies
Work with various business units to document needs for future upgrades, training issues and refresher sessions
Responsible for developing and maintaining the data structures required to monitor product attributes and performance to proactively identify issues
Provide exceptional customer service to all parties requesting assistance, ensuring that the unique needs of the individual’s requirements are met
Assist with projects as requested
Carry out duties and responsibilities in accordance with internal policies and procedures, as well as maintaining timelines based on contractual obligations
Create, review and audit reports for Financial Assistance across the SHN programs
Data management and secure file transfer
Run, validate and review reports, analyze trends, opportunities and weaknesses and summarize for report end users which includes internal employees and clients
Maintain business requirements, functional requirements and technical specification documentation for all reports
Liaise with internal staff who provide and support program services
Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures

Qualifications and Skills:

A minimum of 2-5 years of relevant work experience
Business/Computer Science/Engineering Degree or equivalent working experience is an asset
Strong computer skills in a Windows environment using MS Visio, PowerPoint and Word
Intermediate or Expert level Excel, VBA, Access (and other relational databases); SQL experience is an asset
Well-developed analytical and problem-solving skills
Familiarity with CRM platforms (SalesForce, Siebel, PatientConnect, etc.) and Business Intelligence Platforms (Qlik, Tableau, etc.) is a strong asset
A team player with the desire to provide superior customer care
Able to multitask, prioritize work, and meet deadlines
Excellent communication skills, verbal and written
Work effectively, with short lead times and changing customer demands
Diplomatic, professional communicator, able to maintain patient confidentiality, as per SDM Specialty Health Network policies and legal requirements
Excellent time management, organizational, and a keen attention to detail are required
Must work well under pressure, with changing deadlines from external forces, changing priorities, and projects with multiple individuals within the organization
Must be able manage time effectively through flexibility & prioritization
Must enjoy working in an environment of fast paced change and ambiguity, with little direct supervision

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle salariale à l’embauche :$52,000.00 - $71,500.00 / 52.000,00$ - 71.500,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

#EN

#SS #ON

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More about this job

Responsibilities

The Business Analyst provides technical assistance and troubleshooting for financial assistance programs while managing data and policy maintenance. They also coordinate projects, audit reports, and analyze trends to support business objectives and client management.

Requirements

Candidates must have 2-5 years of relevant experience and strong technical skills in Excel, databases, and CRM platforms. A degree in Business, Computer Science, or Engineering is considered an asset.

Skills

Troubleshooting
Technical assistance
Data management
Customer service
Reporting
Business analysis
MS Visio
PowerPoint
Word
Excel
VBA
Access
SQL
CRM platforms
Business intelligence platforms
Time management

Benefits

Purchase discount program
Competitive pay
Online learning through Academy

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Virtual Card Services
Financial Assistance
Pharmacy
Data Management
Troubleshooting
Technical Support
Reporting
SQL
VBA
Excel
CRM
SalesForce
Siebel
PatientConnect
Qlik
Tableau
Business Intelligence
Project Coordination
Adverse Events
Product Technical Complaints
Retail
Health and Wellness
Documentation
Analytical Skills
Problem-solving
Communication
Time Management
Policy Maintenance
Data Structures

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