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Added 13 mins ago
A
Assistant Server, Reign (Part-Time)
AccorHotel
Toronto, ON
- Part-time
The Assistant Server’s focus will be to act as a support in all areas of Guest service delivery. In principle, their function will be threefold; to prepare serving stations and work areas…
Added 28 mins ago
OJ
LINE COOK - FULL TIME
Original Joe's
Winnipeg, MB
- Full-time
Ability to work well with a team and support others.
Added 28 mins ago
LA
Client Development Manager
Life Ashore
Canada
- Temporary
As we continue to grow, we are expanding our range of services to provide clients with more comprehensive support under one trusted company. Our services span immigration, real estate,…
Added 28 mins ago
VC
Payroll & Pension Coordinator
Vita Community Liv Serv
Toronto, ON
- $65,918.16 to $73,549.08 CAD / year
- Full-time
- Contract
…staff make a real difference in the lives of the people we support. If you're passionate about driving excellence and are looking to take the next step in your leadership journey, this may…
Added 43 mins ago
ST
Individual and Family Therapist
Strides Toronto
Toronto, ON
- $39.75 to $46.09 CAD / hour
- Contract
Strides Toronto Support Services (“Strides Toronto”) Strides Toronto is a multi-service agency supporting infants, children, youth and young adults from birth to age 29, and their families,…
Added 43 mins ago
ST
Executive Assistant
Strides Toronto
Scarborough Bluffs Park, ON
- $51,699 to $60,202 CAD / year
- Full-time
Strides Toronto Support Services (“Strides Toronto”) Strides Toronto is a multi-service agency supporting infants, children, youth and young adults from birth to age 29, and their families,…
Added 43 mins ago
ST
Weekend Manager, CREST Live-In Treatment
Strides Toronto
Scarborough Bluffs Park, ON
- $42.71 to $49.73 CAD / hour
- Part-time
Strides Toronto Support Services (“Strides Toronto”) Strides Toronto is a multi-service agency supporting infants, children, youth and young adults from birth to age 29, and their families,…
Added 57 mins ago
TU
Assistant Professor (Grant Tenure-Track)
The University of British Columbia
Vancouver, BC
- Full-time
…representation, and perspective of the Department of Medicine. An application package should…
Added 57 mins ago
AS
Applied Scientist, Demand Tech Planning
Amazon Science
Toronto, ON
- Full-time
3+ years of building models for business application experience
Added 57 mins ago
GD
DYNAMITE - Seasonal Sales Associate - Midtown Plaza
Groupe Dynamite
Saskatoon, SK
- Temporary
We are committed to employment equity and making the application process as fair and efficient as possible! Artificial intelligence is used solely as an evaluation tool to support the…
Added 57 mins ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Chit Chats
Toronto, ON
- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 57 mins ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta
Chit Chats
Calgary, AB
- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 57 mins ago
CC
Warehouse Floater - Permanent Full-Time - Burlington, ON
Chit Chats
Burlington, ON
- Full-time
We thank you for your application, but only those candidates selected for an interview will be contacted.
Added 57 mins ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 57 mins ago
AI
Bilingual Accounts Payable Consultant
Avanciers Inc.
Montreal, QC
- Contract
…obligations, reconcile accounts, ensure audit compliance, and support financial forecasting for our leased property…
Added 57 mins ago
PT
EA1 (#281-SP)
Pembina Trails School Division
Winnipeg, MB
- Full-time
ALL DOCUMENT ATTACHMENTS MUST BE IN PDF FORMAT FOR YOUR APPLICATION TO BE CONSIDERED
Added 57 mins ago
PT
EA2 (#277-PS)
Pembina Trails School Division
Winnipeg, MB
- Full-time
ALL DOCUMENT ATTACHMENTS MUST BE IN PDF FORMAT FOR YOUR APPLICATION TO BE CONSIDERED
Added 57 mins ago
PT
EA2 (#278-RO)
Pembina Trails School Division
Winnipeg, MB
- Full-time
ALL DOCUMENT ATTACHMENTS MUST BE IN PDF FORMAT FOR YOUR APPLICATION TO BE CONSIDERED
Added 57 mins ago
WT
Finance Operations Manager
Water Treatment Equipment Co
Lloydminster, SK
- Full-time
…Leadership Team, you will help drive strategic decision-making, support company growth, and create the financial foundation that enables our mission of benefiting lives through…
Added 57 mins ago
MC
Preschool Assistant Director
Manitoba Child Care Association
Winnipeg, MB
- Full-time
Support and mentor new ECEs and CCAs as they transition into their roles at pre-school centre.
Added 57 mins ago
CS
Client Advisor, Vancouver - Margiela
CALZATURIFICIO STEPHEN S.R.L.
Vancouver, BC
- Full-time
Support back-office functions and participate in visual merchandising activities.
Added 58 mins ago
A
Human Factors Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
The Human Factors Engineering department is responsible for providing engineering support from a Human Factors perspective to the design of nuclear power generation equipment, digital…
Added 58 mins ago
A
Team Lead, Engineering Management, East
AtkinsRéalis
Montreal, QC
- Full-time
…continuous improvement initiatives, and ensuring consistent application of processes, tools, and governance requirements. Working closely with the Director of Operations and other business…
Added 58 mins ago
A
Team Lead, Engineering Management, West
AtkinsRéalis
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
…continuous improvement initiatives, and ensuring consistent application of processes, tools, and governance requirements. Working closely with the Director of Operations and other business…
Added 58 mins ago
A
Smart 3D Administration and Support Specialist
AtkinsRéalis
Mississauga, ON
- Full-time
The Smart 3D (SP3D) Support Specialist supports the Hexagon Smart 3D application in a project environment with regards to the following: User support, Project support, SP3D project…

Shred-tech

Technical Service Engineering

Cambridge, ON, N1T 1B2, Canada

Salary Range: $72,000 - 85,000 CAD based on experience · Full-time

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Job details

Pay: Salary Range: $72,000 - 85,000 CAD based on experience
Job type: Full-time
Experience: Experience: Minimum 3-5 years field work experience
Posting language: English
Posted: Sep 30, 2026

Original job description

POSITION SUMMARY:

The Technical Service Engineering will address incoming inquiries and requests for technical support, parts and service, warranty issues and address customer challenges with respect to all equipment. TSE shall take “ownership” of issues and bring each to a conclusion internally and to the satisfaction of the customer in a timely manner. TSE’s may be required for After Hours Customer Support, as necessary.

DUTIES & RESPONSIBILITIES

Sell spare parts and other service value added programs such as upgrades and retrofits.
Project management and coordination on larger installations and critical orders.
Ability to diagnose and troubleshoot customer software and hardware issues to their specific application and/or programs.
Capable of configuring operating systems utilizing remote desktop connections providing immediate support.
Monitor daily performance of customer systems when required.
Field calls about technical issues with all Shred-Tech products/services. Offer in-depth alternatives to unique issues.
Proactively perform preventative maintenance of customer equipment such as upgrades, tests and diagnostics.
Record preventative maintenance visits, detail reports of work completed and provide closed loop communications on activities to prevent future concerns.
Discuss service contract offerings/renewals with our customers to ensure their expectations are being met.
Provide technical telephone support for all customers and equipment.
Cold calls and quoting pursuing competitor’s equipment parts replacements and labour.
Improve customer delight by delivering optimal customer service.
Support continuous improvement initiatives to build and improve customer relationships.
Provide any necessary technical documentation to customers, drawings, BOM’s technical manuals, bulletins etc.
Address customer challenges (CCL) and see through to a satisfactory conclusion.
Process Return Material Authorization (RMA) and address billing discrepancies.
Follow up on all new unit sales and sign off on all new systems on behalf of service.
Oversee Preventative Maintenance programs and service work on larger and critical jobs.
Conduct customer site visits to assess customer needs as required and up-sell parts and service.
Serve as the service representative in project leader meetings with engineering and CI teams, addressing all aspects of product development, process improvements, and field operations.
Source parts and service externally if necessary, in order to expedite resolution of an issue.
Ability to travel when required.

SPECIFIC SKILL ABILITY AND KNOWLEDGE

Must have excellent communications and time management skills.
Previous experience in controls software such as Danfoss +1, Siemens and Omron.
Three years of Customer Service positions involving technical support.
Possess the ability to function effectively in a dynamic service-oriented environment.
Basic understanding of IoT, control theory and logic, with the ability to apply these principles to configure and troubleshoot systems effectively
Proficient in MS Office Suite with a solid understanding of knowledge base management and knowledge transfer processes.
Must possess a strong technical aptitude or technical background.
Ability to run diagnostic tests to determine the cause of customer concerns.
Must be able to view and interpret engineering electrical, hydraulic and mechanical drawings and other technical documentation.

QUALIFICATIONS

Education: College/University Degree – Mechanical Engineering

Experience: Minimum 3-5 years field work experience

WHAT MAKES SHRED-TECH A GREAT PLACE TO WORK?

We’re ambitious and we expect our team to give their best effort to achieve the goals we set together. In return, we invest in people who are committed to growing with us. We offer:

Excellent company paid benefits after probation, including extended healthcare, dental, vision and employee assistance program
Group RRSP with company matching after 1 year
Safety boot reimbursement up to $150
Prescription safety glass program
Opportunity for growth through internal recruitment

This opportunity is an existing role

Salary Range: $72,000 - 85,000 CAD based on experience

AI: Is not used during the hiring process

About Shred-Tech:

Shred-Tech is a leading manufacturer of shredding systems serving customers throughout the world. Shred-Tech is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Shred-Tech is committed to a diverse and inclusive workforce. Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code.

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More about this job

Responsibilities

The Technical Service Engineer will manage incoming technical support inquiries, troubleshoot hardware and software issues, and coordinate installations and preventative maintenance. They will also act as a service representative in project meetings and pursue service value-added opportunities with customers.

Requirements

Candidates must hold a degree in Mechanical Engineering and possess 3-5 years of field work experience. Proficiency in controls software and the ability to interpret complex technical drawings are essential requirements.

Skills

Technical support
Project management
Troubleshooting
Remote desktop connections
Preventative maintenance
Customer service
Technical documentation
Return material authorization
Controls software
Danfoss +1
Siemens
Omron
IoT
Control theory
Diagnostic testing
Engineering drawing interpretation

Benefits

Extended healthcare
Dental
Vision
Employee assistance program
Group RRSP with company matching
Safety boot reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Technical Service Engineering
Mechanical Engineering
Shredding systems
Danfoss +1
Siemens
Omron
IoT
Control theory
Preventative maintenance
RMA
BOM
Technical documentation
Project management
Field operations
Diagnostic tests
Electrical drawings
Hydraulic drawings
Mechanical drawings
Customer support
Up-selling
Continuous improvement
MS Office Suite
Troubleshooting
Hardware
Software
Service contracts
Retrofits
Upgrades
Manufacturing
Engineering

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