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Added 51 mins ago
WS
Employment Skills Facilitator
WCG Services
North Vancouver, BC
- Full-time
…across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic…
Added 51 mins ago
SC
Occasional Teacher Long Term Assignment - Senior - Photography/Raising Healthy Children, 1.00 FTE (internal/external)
Sudbury Catholic District School Board
Sudbury, ON · Greater Sudbury, ON
- Full-time
For external candidates, please apply and submit a completed Catholic Teacher Application found on our website .
Added 51 mins ago
R
Department manager
RONA
Brossard, QC
- Full-time
Benefits: insurance (certain conditions apply), annual salary review, etc.
Added 52 mins ago
TO
Employer Services Consultant
The Open Door Group
Medicine Hat, AB
- $32.83 to $38.3 CAD / hour
- Full-time
…strengthen retention, build inclusive workplaces, and prepare for the future of work. If you enjoy building relationships, solving workforce challenges, and connecting organizations with…
Added 1 hour ago
TL
Driver Recruiter
Transx Ltd
Rosser, MB
- Full-time
Operating for over 50 years, TransX LTD is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11…
Added 1 hour ago
HM
Emergency Medicine
Health Match BC
Kamloops, BC
- Full-time
…relationship with Hospital Administration maximizes opportunities for job satisfaction and quality of…
Added 1 hour ago
WG
Yard Associate
WGI Group
Nanaimo, BC
- $25.77 to $26.77 CAD / hour
- Full-time
Physically capable of performing manual labour, lifting materials, operating equipment, and standing or walking for extended periods.
Added 1 hour ago
EI
Assistant, Commercial Underwriting
Economical Insurance
AB · Edmonton, AB
- Full-time
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions…
Added 2 hours ago
Back of House - Cook
Northland Properties
Greater Napanee, ON · Napanee, ON
Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills…
Added 3 hours ago
GC
Haul Truck / Mine Equipment Operator - Permanent
Glencore Canada
Sparwood, BC
- $97,000 to $118,000 CAD / year
- Full-time
…the world’s largest mobile mining equipment? We have the role for you! We’re seeking Haul Truck/Mine Equipment Operators to join our fast-paced team. Begin a rewarding mining career where…
Added 3 hours ago
Front of House - Supervisor
Northland Properties
Greater Napanee, ON · Napanee, ON
Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills…
Added 3 hours ago
Back of House - Supervisor
Northland Properties
Greater Napanee, ON · Napanee, ON
Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills…
Added 3 hours ago
DI
Assistant, Commercial Underwriting
Definity Insurance Company
Edmonton, AB
- Full-time
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions…
Added 4 hours ago
YO
After School Program Staff - Community Y
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Internship
…supporting an increasing immigrant population, safe spaces for youth to grow and lead, helping to navigate a precarious labour market, delivering wellness programming for all, and creating…
Added 4 hours ago
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Housekeeping Supervisor
Accent Inns
Kamloops, BC
- Full-time
Prepare weekly scheduling for your departments. Assist management in overseeing & monitoring all labour, payroll and scheduling and adapt based on fluctuating business needs
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Journeyperson Heavy Duty Mechanic
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…more than ten operating entities to provide a one stop shop for all our customer’s concrete needs. With such rapid expansion, there is ample opportunity for growth and development for…
Added 4 hours ago
Front of House - Service Co-ordinator
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Colwood, BC
Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills…
Added 5 hours ago
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Specialist, Front Store Operations
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- Full-time
…inclusivity. Join our team, and help recognize a healthy future for your career and for all…
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Senior Manager, Specialty Pharmacy-2
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- Full-time
Participate in annual planning and budgeting for labour, materials, equipment and other operational requirements.
Added 6 hours ago
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Program Manager, Part-Time
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- Part-time
Responsible for cooperative management and union relationships, this includes resolving grievances and participating in labour management meetings and union negotiations.
Added 6 hours ago
Director, People and Culture
Habitat for Humanity GTA
Toronto, ON
Please be advised: This posting is for an open vacancy.
Added 6 hours ago
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Cleaning Technician Lead Hand - Scarborough/New Market
Dr Clean
Toronto, ON
- Full-time
…Greater Toronto Area, we provide janitorial, industrial, and labour services to clients across a wide range of…
Added 7 hours ago
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Restaurant Manager
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Victoria, BC
- Full-time
Apply cash, food cost, and labour cost controls to ensure profitability.
Added 7 hours ago
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Restaurant Manager
One Therapy Network
Colwood, BC
- Full-time
Apply cash, food cost, and labour cost controls to ensure profitability.
Added 7 hours ago
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Workplace Coach/Instructor
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…aerospace and defence contractors - a place where we do cool things for great customers!" We invite you to consider a career with us - come, experience our creative, innovative, and…

Shred-tech

Technical Service Engineering

Cambridge, ON, N1T 1B2, Canada

Salary Range: $72,000 - 85,000 CAD based on experience · Full-time

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Job details

Pay: Salary Range: $72,000 - 85,000 CAD based on experience
Job type: Full-time
Experience: Experience: Minimum 3-5 years field work experience
Posting language: English
Posted: Sep 30, 2026

Original job description

POSITION SUMMARY:

The Technical Service Engineering will address incoming inquiries and requests for technical support, parts and service, warranty issues and address customer challenges with respect to all equipment. TSE shall take “ownership” of issues and bring each to a conclusion internally and to the satisfaction of the customer in a timely manner. TSE’s may be required for After Hours Customer Support, as necessary.

DUTIES & RESPONSIBILITIES

Sell spare parts and other service value added programs such as upgrades and retrofits.
Project management and coordination on larger installations and critical orders.
Ability to diagnose and troubleshoot customer software and hardware issues to their specific application and/or programs.
Capable of configuring operating systems utilizing remote desktop connections providing immediate support.
Monitor daily performance of customer systems when required.
Field calls about technical issues with all Shred-Tech products/services. Offer in-depth alternatives to unique issues.
Proactively perform preventative maintenance of customer equipment such as upgrades, tests and diagnostics.
Record preventative maintenance visits, detail reports of work completed and provide closed loop communications on activities to prevent future concerns.
Discuss service contract offerings/renewals with our customers to ensure their expectations are being met.
Provide technical telephone support for all customers and equipment.
Cold calls and quoting pursuing competitor’s equipment parts replacements and labour.
Improve customer delight by delivering optimal customer service.
Support continuous improvement initiatives to build and improve customer relationships.
Provide any necessary technical documentation to customers, drawings, BOM’s technical manuals, bulletins etc.
Address customer challenges (CCL) and see through to a satisfactory conclusion.
Process Return Material Authorization (RMA) and address billing discrepancies.
Follow up on all new unit sales and sign off on all new systems on behalf of service.
Oversee Preventative Maintenance programs and service work on larger and critical jobs.
Conduct customer site visits to assess customer needs as required and up-sell parts and service.
Serve as the service representative in project leader meetings with engineering and CI teams, addressing all aspects of product development, process improvements, and field operations.
Source parts and service externally if necessary, in order to expedite resolution of an issue.
Ability to travel when required.

SPECIFIC SKILL ABILITY AND KNOWLEDGE

Must have excellent communications and time management skills.
Previous experience in controls software such as Danfoss +1, Siemens and Omron.
Three years of Customer Service positions involving technical support.
Possess the ability to function effectively in a dynamic service-oriented environment.
Basic understanding of IoT, control theory and logic, with the ability to apply these principles to configure and troubleshoot systems effectively
Proficient in MS Office Suite with a solid understanding of knowledge base management and knowledge transfer processes.
Must possess a strong technical aptitude or technical background.
Ability to run diagnostic tests to determine the cause of customer concerns.
Must be able to view and interpret engineering electrical, hydraulic and mechanical drawings and other technical documentation.

QUALIFICATIONS

Education: College/University Degree – Mechanical Engineering

Experience: Minimum 3-5 years field work experience

WHAT MAKES SHRED-TECH A GREAT PLACE TO WORK?

We’re ambitious and we expect our team to give their best effort to achieve the goals we set together. In return, we invest in people who are committed to growing with us. We offer:

Excellent company paid benefits after probation, including extended healthcare, dental, vision and employee assistance program
Group RRSP with company matching after 1 year
Safety boot reimbursement up to $150
Prescription safety glass program
Opportunity for growth through internal recruitment

This opportunity is an existing role

Salary Range: $72,000 - 85,000 CAD based on experience

AI: Is not used during the hiring process

About Shred-Tech:

Shred-Tech is a leading manufacturer of shredding systems serving customers throughout the world. Shred-Tech is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Shred-Tech is committed to a diverse and inclusive workforce. Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code.

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More about this job

Responsibilities

The Technical Service Engineer will manage incoming technical support inquiries, troubleshoot hardware and software issues, and coordinate installations and preventative maintenance. They will also act as a service representative in project meetings and pursue service value-added opportunities with customers.

Requirements

Candidates must hold a degree in Mechanical Engineering and possess 3-5 years of field work experience. Proficiency in controls software and the ability to interpret complex technical drawings are essential requirements.

Skills

Technical support
Project management
Troubleshooting
Remote desktop connections
Preventative maintenance
Customer service
Technical documentation
Return material authorization
Controls software
Danfoss +1
Siemens
Omron
IoT
Control theory
Diagnostic testing
Engineering drawing interpretation

Benefits

Extended healthcare
Dental
Vision
Employee assistance program
Group RRSP with company matching
Safety boot reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Technical Service Engineering
Mechanical Engineering
Shredding systems
Danfoss +1
Siemens
Omron
IoT
Control theory
Preventative maintenance
RMA
BOM
Technical documentation
Project management
Field operations
Diagnostic tests
Electrical drawings
Hydraulic drawings
Mechanical drawings
Customer support
Up-selling
Continuous improvement
MS Office Suite
Troubleshooting
Hardware
Software
Service contracts
Retrofits
Upgrades
Manufacturing
Engineering

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