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Added 7 mins ago
C&
Team Leader, Operations
Crate & Barrel
Mississauga, ON
- $18.4 to $23 USD / hour
- Full-time
Organized, efficient, and adaptable, the Team Leader – Operations ensures seamless merchandise flow and store operations. Supporting the Assistant Store Leaders for Operations and Visual,…
Added 7 mins ago
RB
GENERAL MANAGER - RODD ROYALTY HOTEL
Rodd Brudenell River Resort
Charlottetown, PE
- Full-time
This is an exciting opportunity for an experienced hospitality leader to lead a dynamic hotel operation, contribute to the continued success of Rodd Hotels & Resorts, and create exceptional…
Added 7 mins ago
WT
Finance Operations Manager
Water Treatment Equipment Co
Lloydminster, SK
- Full-time
Culligan has been a trusted leader in water treatment since 1936. Founded by a man with a simple plan, to support his family and provide innovative solutions that now improve the quality of…
Added 7 mins ago
S
Retail Key Holder
Skechers
Lloydminster, AB
- Part-time
As a Key Holder, better known as a “Floor Leader,” at Skechers, you’ll take on an essential Retail Leadership Role, contributing to store operations and mentoring your team to deliver…
Added 7 mins ago
C
Project Lead for the News Production, Vehicle Fleet and Transportation (French Services) (On Call) (On Site)
CBC/Radio-Canada
Montreal, QC
- Part-time
Three (3) or more years’ experience in planning, co-ordination and logistics.
Added 7 mins ago
Business Development Manager
BB Blanc Inc
Vaughan, ON
Our history is defined by a commitment to excellence, innovation, and our core philosophy: “The Experience is Everything.” This guiding principle has empowered us to serve a diverse range…
Added 1 hour ago
GD
COMBO - Team Leader PT - South Edmonton Common
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AB · Edmonton, AB
- Full-time
…contributing to your store success by promoting a positive shopping experience for each customer, which will build and maintain meaningful and long-term relationships with each customer. In…
Added 2 hours ago
WI
Metal Dresser/Grinder
Wesgar Inc.
Port Coquitlam, BC
- Full-time
Wesgar is a leader in the custom sheet metal fabrication industry, specializing in high-mix, low-volume manufacturing for a wide range of global sectors. Based in Port Coquitlam, we pride…
Added 2 hours ago
PC
Temporary Sales Associate - Part-Time
PVH Corp.
Vaughan, ON
- Part-time
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Added 2 hours ago
Key Holder - 12 hours - The Cosmetics Company Store - Toronto Premium Outlets - Halton Hills, ON
ELC Beauty LLC
ON · Ontario, ON
If you are an ambitious self-starter, with previous retail experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long…
Added 2 hours ago
AF
General Accountant
Anova Fertility & Reproductive Health
Toronto, ON · North York, ON
- Full-time
…women’s health. Since 2016, we have built a reputation as the leader in innovation, education, and communication for best-in-class, inclusive, humanized fertility and reproductive care.…
Added 2 hours ago
SH
Sales Associate
Sunglass Hut
London, ON
- Full-time
…We are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us, you’ll bring warmth into the hearts and…
Added 2 hours ago
SH
Sales Associate
Sunglass Hut
London, ON
- Full-time
…We are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us, you’ll bring warmth into the hearts and…
Added 2 hours ago
SH
Sales Associate
Sunglass Hut
Markham, ON
- Full-time
Passion for Customer Service: Experience in retail or customer service is a plus, but your enthusiasm for helping others and creating great experiences is key.
Added 2 hours ago
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Operations Support
Ralph Lauren
Cookstown, ON
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Balance operational tasks while prioritizing customer experience
Added 2 hours ago
QC - ASSISTANT STORE MANAGER
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
As Assistant Store Manager, you’re the Store Manager’s right hand and a key player in creating an amazing store experience. You lead by example, inspire your team to hit sales goals, and…
Added 3 hours ago
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Insurance Account Executive | Commercial & Personal Insurance
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Cambridge, ON
- Full-time
We currently have a vacancy for an Account Executive, Minimum of 2 years of experience required
Added 3 hours ago
UH
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University Health Network
Toronto, ON
- Full-time
The Radiation Medicine Program (RMP) is committed personalized cancer care in order to improve patient experience and outcomes. This requires innovation that will drive major changes in…
Added 3 hours ago
S
BDR Director, North America
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Calgary, AB
- Full-time
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Added 3 hours ago
S
store manager, Central and South Calgary. A.B
Starbucks
Calgary, AB
- $61,000 to $80,875 USD / year
- Full-time
3 years retail / customer service management experience
Added 3 hours ago
TC
Transit Operators - Kamloops
Transdev Canada
Kamloops, BC
- $32.74 to $37.1 CAD / hour
- Full-time
Demonstrate a strong commitment to safety, customer service, and effective communication at all times.
Added 3 hours ago
P
Retail Operations Manager
PetSmart
Ottawa, ON
- Full-time
2+ years of retail supervisory experience in a customer-focused environment.
Added 3 hours ago
P
Retail Operations Lead
PetSmart
Burlington, ON
- Full-time
2+ years of retail supervisory experience in a customer-focused environment.
Added 3 hours ago
TC
Part-time Floor Captain, Front of House
The Corp.of Massey Hall & Roy Thomson Hall
Toronto, ON
- Up to $25.35 CAD / hour
- Part-time
The Floor Captain ensures an exceptional patron experience while supporting the safe, efficient, and professional operation of events. Acting as a working leader, the Floor Captain serves…
Added 3 hours ago
GT
Technical Support Representative-Call Center
Greenworks Tools Canada
East Gwillimbury, ON
- $26 CAD / hour
- Full-time
…technical training, remote product diagnostics, collaboration with Customer Service to ensure issues are resolve efficiently and customers receive exceptional support…

Shred-tech

Technical Service Engineering

Cambridge, ON, N1T 1B2, Canada

Salary Range: $72,000 - 85,000 CAD based on experience · Full-time

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Job details

Pay: Salary Range: $72,000 - 85,000 CAD based on experience
Job type: Full-time
Experience: Experience: Minimum 3-5 years field work experience
Posting language: English
Posted: Sep 30, 2026

Original job description

POSITION SUMMARY:

The Technical Service Engineering will address incoming inquiries and requests for technical support, parts and service, warranty issues and address customer challenges with respect to all equipment. TSE shall take “ownership” of issues and bring each to a conclusion internally and to the satisfaction of the customer in a timely manner. TSE’s may be required for After Hours Customer Support, as necessary.

DUTIES & RESPONSIBILITIES

Sell spare parts and other service value added programs such as upgrades and retrofits.
Project management and coordination on larger installations and critical orders.
Ability to diagnose and troubleshoot customer software and hardware issues to their specific application and/or programs.
Capable of configuring operating systems utilizing remote desktop connections providing immediate support.
Monitor daily performance of customer systems when required.
Field calls about technical issues with all Shred-Tech products/services. Offer in-depth alternatives to unique issues.
Proactively perform preventative maintenance of customer equipment such as upgrades, tests and diagnostics.
Record preventative maintenance visits, detail reports of work completed and provide closed loop communications on activities to prevent future concerns.
Discuss service contract offerings/renewals with our customers to ensure their expectations are being met.
Provide technical telephone support for all customers and equipment.
Cold calls and quoting pursuing competitor’s equipment parts replacements and labour.
Improve customer delight by delivering optimal customer service.
Support continuous improvement initiatives to build and improve customer relationships.
Provide any necessary technical documentation to customers, drawings, BOM’s technical manuals, bulletins etc.
Address customer challenges (CCL) and see through to a satisfactory conclusion.
Process Return Material Authorization (RMA) and address billing discrepancies.
Follow up on all new unit sales and sign off on all new systems on behalf of service.
Oversee Preventative Maintenance programs and service work on larger and critical jobs.
Conduct customer site visits to assess customer needs as required and up-sell parts and service.
Serve as the service representative in project leader meetings with engineering and CI teams, addressing all aspects of product development, process improvements, and field operations.
Source parts and service externally if necessary, in order to expedite resolution of an issue.
Ability to travel when required.

SPECIFIC SKILL ABILITY AND KNOWLEDGE

Must have excellent communications and time management skills.
Previous experience in controls software such as Danfoss +1, Siemens and Omron.
Three years of Customer Service positions involving technical support.
Possess the ability to function effectively in a dynamic service-oriented environment.
Basic understanding of IoT, control theory and logic, with the ability to apply these principles to configure and troubleshoot systems effectively
Proficient in MS Office Suite with a solid understanding of knowledge base management and knowledge transfer processes.
Must possess a strong technical aptitude or technical background.
Ability to run diagnostic tests to determine the cause of customer concerns.
Must be able to view and interpret engineering electrical, hydraulic and mechanical drawings and other technical documentation.

QUALIFICATIONS

Education: College/University Degree – Mechanical Engineering

Experience: Minimum 3-5 years field work experience

WHAT MAKES SHRED-TECH A GREAT PLACE TO WORK?

We’re ambitious and we expect our team to give their best effort to achieve the goals we set together. In return, we invest in people who are committed to growing with us. We offer:

Excellent company paid benefits after probation, including extended healthcare, dental, vision and employee assistance program
Group RRSP with company matching after 1 year
Safety boot reimbursement up to $150
Prescription safety glass program
Opportunity for growth through internal recruitment

This opportunity is an existing role

Salary Range: $72,000 - 85,000 CAD based on experience

AI: Is not used during the hiring process

About Shred-Tech:

Shred-Tech is a leading manufacturer of shredding systems serving customers throughout the world. Shred-Tech is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Shred-Tech is committed to a diverse and inclusive workforce. Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code.

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More about this job

Responsibilities

The Technical Service Engineer will manage incoming technical support inquiries, troubleshoot hardware and software issues, and coordinate installations and preventative maintenance. They will also act as a service representative in project meetings and pursue service value-added opportunities with customers.

Requirements

Candidates must hold a degree in Mechanical Engineering and possess 3-5 years of field work experience. Proficiency in controls software and the ability to interpret complex technical drawings are essential requirements.

Skills

Technical support
Project management
Troubleshooting
Remote desktop connections
Preventative maintenance
Customer service
Technical documentation
Return material authorization
Controls software
Danfoss +1
Siemens
Omron
IoT
Control theory
Diagnostic testing
Engineering drawing interpretation

Benefits

Extended healthcare
Dental
Vision
Employee assistance program
Group RRSP with company matching
Safety boot reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Technical Service Engineering
Mechanical Engineering
Shredding systems
Danfoss +1
Siemens
Omron
IoT
Control theory
Preventative maintenance
RMA
BOM
Technical documentation
Project management
Field operations
Diagnostic tests
Electrical drawings
Hydraulic drawings
Mechanical drawings
Customer support
Up-selling
Continuous improvement
MS Office Suite
Troubleshooting
Hardware
Software
Service contracts
Retrofits
Upgrades
Manufacturing
Engineering

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