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Added 5 mins ago
W
Technical Sales Representative - Power Generation
Wajax
Moncton, NB
- Full-time
Lead the sales strategy and plan, including customer target accounts, prospecting, sales lead follow-up and maintaining a strong relationship with existing customers
Added 5 mins ago
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Local CDL-A Driver - Home Daily (Night Shift) - Sauget, IL
Watco
SK
- Full-time
…dedicated local driving position hauling between our facility and a customer approximately 10 miles away. No minimum years of CDL driving experience are required, and recent CDL-A school…
Added 5 mins ago
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Valor Medical Solutions
SK
- Full-time
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Added 5 mins ago
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- Other
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Added 35 mins ago
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- Full-time
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Retail Sales Representative
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…approximately half of our grocery business in the region and will lead customer planning, listing presentations, programming, and business development across assigned…
Added 1 hour ago
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Outside Sales Representative, Calgary Moraine
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Senior Field Supervision Manager
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Burlington, ON · Toronto, ON · Waterloo, ON · Montreal, QC
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Added 3 hours ago
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310T / 310J Licensed Truck & Coach Diesel Mechanic/Technician
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Service Centre Outbound Specialist (Bilingual)
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Toronto, ON
- Full-time
The Service Centre Outbound Specialist is a customer-focused role within the Claims Team, responsible for obtaining and processing Checkpoint Claims to support program outcomes and ensure…
Added 3 hours ago
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Heavy Duty Field Technician
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Shred-tech

Technical Service Engineering

Cambridge, ON, N1T 1B2, Canada

Salary Range: $72,000 - 85,000 CAD based on experience · Full-time

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Job details

Pay: Salary Range: $72,000 - 85,000 CAD based on experience
Job type: Full-time
Experience: Experience: Minimum 3-5 years field work experience
Posting language: English
Posted: Sep 30, 2026

Original job description

POSITION SUMMARY:

The Technical Service Engineering will address incoming inquiries and requests for technical support, parts and service, warranty issues and address customer challenges with respect to all equipment. TSE shall take “ownership” of issues and bring each to a conclusion internally and to the satisfaction of the customer in a timely manner. TSE’s may be required for After Hours Customer Support, as necessary.

DUTIES & RESPONSIBILITIES

Sell spare parts and other service value added programs such as upgrades and retrofits.
Project management and coordination on larger installations and critical orders.
Ability to diagnose and troubleshoot customer software and hardware issues to their specific application and/or programs.
Capable of configuring operating systems utilizing remote desktop connections providing immediate support.
Monitor daily performance of customer systems when required.
Field calls about technical issues with all Shred-Tech products/services. Offer in-depth alternatives to unique issues.
Proactively perform preventative maintenance of customer equipment such as upgrades, tests and diagnostics.
Record preventative maintenance visits, detail reports of work completed and provide closed loop communications on activities to prevent future concerns.
Discuss service contract offerings/renewals with our customers to ensure their expectations are being met.
Provide technical telephone support for all customers and equipment.
Cold calls and quoting pursuing competitor’s equipment parts replacements and labour.
Improve customer delight by delivering optimal customer service.
Support continuous improvement initiatives to build and improve customer relationships.
Provide any necessary technical documentation to customers, drawings, BOM’s technical manuals, bulletins etc.
Address customer challenges (CCL) and see through to a satisfactory conclusion.
Process Return Material Authorization (RMA) and address billing discrepancies.
Follow up on all new unit sales and sign off on all new systems on behalf of service.
Oversee Preventative Maintenance programs and service work on larger and critical jobs.
Conduct customer site visits to assess customer needs as required and up-sell parts and service.
Serve as the service representative in project leader meetings with engineering and CI teams, addressing all aspects of product development, process improvements, and field operations.
Source parts and service externally if necessary, in order to expedite resolution of an issue.
Ability to travel when required.

SPECIFIC SKILL ABILITY AND KNOWLEDGE

Must have excellent communications and time management skills.
Previous experience in controls software such as Danfoss +1, Siemens and Omron.
Three years of Customer Service positions involving technical support.
Possess the ability to function effectively in a dynamic service-oriented environment.
Basic understanding of IoT, control theory and logic, with the ability to apply these principles to configure and troubleshoot systems effectively
Proficient in MS Office Suite with a solid understanding of knowledge base management and knowledge transfer processes.
Must possess a strong technical aptitude or technical background.
Ability to run diagnostic tests to determine the cause of customer concerns.
Must be able to view and interpret engineering electrical, hydraulic and mechanical drawings and other technical documentation.

QUALIFICATIONS

Education: College/University Degree – Mechanical Engineering

Experience: Minimum 3-5 years field work experience

WHAT MAKES SHRED-TECH A GREAT PLACE TO WORK?

We’re ambitious and we expect our team to give their best effort to achieve the goals we set together. In return, we invest in people who are committed to growing with us. We offer:

Excellent company paid benefits after probation, including extended healthcare, dental, vision and employee assistance program
Group RRSP with company matching after 1 year
Safety boot reimbursement up to $150
Prescription safety glass program
Opportunity for growth through internal recruitment

This opportunity is an existing role

Salary Range: $72,000 - 85,000 CAD based on experience

AI: Is not used during the hiring process

About Shred-Tech:

Shred-Tech is a leading manufacturer of shredding systems serving customers throughout the world. Shred-Tech is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Shred-Tech is committed to a diverse and inclusive workforce. Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code.

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More about this job

Responsibilities

The Technical Service Engineer will manage incoming technical support inquiries, troubleshoot hardware and software issues, and coordinate installations and preventative maintenance. They will also act as a service representative in project meetings and pursue service value-added opportunities with customers.

Requirements

Candidates must hold a degree in Mechanical Engineering and possess 3-5 years of field work experience. Proficiency in controls software and the ability to interpret complex technical drawings are essential requirements.

Skills

Technical support
Project management
Troubleshooting
Remote desktop connections
Preventative maintenance
Customer service
Technical documentation
Return material authorization
Controls software
Danfoss +1
Siemens
Omron
IoT
Control theory
Diagnostic testing
Engineering drawing interpretation

Benefits

Extended healthcare
Dental
Vision
Employee assistance program
Group RRSP with company matching
Safety boot reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Technical Service Engineering
Mechanical Engineering
Shredding systems
Danfoss +1
Siemens
Omron
IoT
Control theory
Preventative maintenance
RMA
BOM
Technical documentation
Project management
Field operations
Diagnostic tests
Electrical drawings
Hydraulic drawings
Mechanical drawings
Customer support
Up-selling
Continuous improvement
MS Office Suite
Troubleshooting
Hardware
Software
Service contracts
Retrofits
Upgrades
Manufacturing
Engineering

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