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Added 17 mins ago
FC
Senior Workday Functional Specialist
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- Full-time
Lead the functional design, process mapping, and configuration of assigned Workday modules and related business processes to ensure alignment with institutional goals
Added 19 mins ago
CA
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SM
GOAPRDJP000001045 – Project Manager (IT) – Senior
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- Internship
Manage AI pilots, project delivery, release approvals, and transition to ongoing operations.
Added 1 hour ago
SM
GOAPRDJP000001045 – Project Manager (IT) – Senior
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Manage AI pilots, project delivery, release approvals, and transition to ongoing operations.
Added 1 hour ago
SM
GOAPRDJP000001045 – Project Manager (IT) – Senior
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Manage AI pilots, project delivery, release approvals, and transition to ongoing operations.
Added 1 hour ago
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RQ11502 – Product Manager – Senior
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- Internship
Technical knowledge of Oracle and related deployment environments to coordinate and lead activities.
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- Internship
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Added 1 hour ago
SM
RQ11601 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…the various components. The tester will work with the testing lead and IT lead of each project, as well as project team members, in the analysis, design, development, implementation, and…
Added 1 hour ago
SM
RQ11601 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…the various components. The tester will work with the testing lead and IT lead of each project, as well as project team members, in the analysis, design, development, implementation, and…
Added 1 hour ago
SM
RQ11601 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…the various components. The tester will work with the testing lead and IT lead of each project, as well as project team members, in the analysis, design, development, implementation, and…
Added 1 hour ago
SM
RQ11323 – Project Manager/Leader – Senior
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We are seeking an experienced Senior Project Manager/Leader to lead large-scale, complex, high-profile, and high-risk Ontario Public Service (OPS) I&IT initiatives. The ideal candidate will…
Added 1 hour ago
SM
RQ11502 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Technical knowledge of Oracle and related deployment environments to coordinate and lead activities.
Added 1 hour ago
SM
RQ11323 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Project Manager/Leader to lead large-scale, complex, high-profile, and high-risk Ontario Public Service (OPS) I&IT initiatives. The ideal candidate will…
Added 1 hour ago
SM
RQ11716 – Systems Testing/QA Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Develop test plans, test scripts, and test cases and execute them against various components. Work with the testing lead and IT lead of each project, as well as project team members, in the…
Added 1 hour ago
SM
RQ11323 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Project Manager/Leader to lead large-scale, complex, high-profile, and high-risk Ontario Public Service (OPS) I&IT initiatives. The ideal candidate will…
Added 1 hour ago
SM
RQ11502 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Technical knowledge of Oracle and related deployment environments to coordinate and lead activities.
Added 1 hour ago
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Added 2 hours ago
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Added 3 hours ago
FT
Senior Workday Functional Specialist
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London, ON
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Lead the functional design, process mapping, and configuration of assigned Workday modules and related business processes to ensure alignment with institutional goals
Added 3 hours ago
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Sid Lee

Chargé·e de projet numérique, soutien et maintenance - Digital Project Manager Support

Montreal, QC, Canada

Volunteer

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Job details

Job type: Volunteer
Apply by: Nov 13, 2026
Experience: 0 to 2 years of experience; an internship in an agency, project management or technical support is an asset;
Posting language: English · French
Posted: Oct 14, 2026

Original job description

English section of this bilingual listing.

Sid Lee is a member of kyu, a collective of top-tier global creative companies established by Hakuhodo DY Holdings. Sid Lee also imagined C2 Montréal, one of the largest creative-business conferences in the world.

ROLE

The Digital Project Manager, Support and Maintenance, is the single point of entry for all client support requests at Sid Lee Digital. Their main responsibility is to make sure every request is clearly understood, prioritized, delivered and closed within agreed timelines. They also oversee the support team’s day-to-day management and finances, and will have the opportunity to help grow our support offering. They work alongside senior project managers who help them build their skills.

RESPONSIBILITIES

Receive, analyze and prioritize all client support requests;
Create and document tickets (description, priority, acceptance criteria) in our project management tool;
Coordinate delivery with the development, design and quality assurance teams;
Communicate request status to clients clearly and proactively;
Validate fixes before release and confirm closure with the client;
Flag requests that go beyond support and route them to the right project manager or account lead.
Plan the support team’s capacity and assign workload;
Track hour bank usage, billing and support profitability;
Produce monthly reports on requests, hours used and financial indicators;
Improve support processes and keep documentation up to date.
Identify opportunities to renew and expand client hour banks;
Help evolve the support offering (packages, service levels) with leadership.

REQUIREMENTS

Degree in project management, computer science, multimedia integration, digital communications or a related field;
0 to 2 years of experience; an internship in an agency, project management or technical support is an asset;
Understanding of the web development lifecycle: environments (development, staging, production), releases, version control and quality assurance;
Good understanding of how websites and CMS platforms work;
Comfort explaining technical issues to clients in plain language;
Comfort with numbers and interest in business development;
Proficiency in French, both spoken and written, is required. Proficiency in English, both spoken and written, is also required to work with national and international clients and colleagues (50% of the time);
Strong interest in integrating artificial intelligence into work processes.

Fier de souscrire au principe de l’égalité d’accès à l’emploi, Sid Lee s’engage à créer un milieu de travail reflétant la diversité. Toutes les candidatures qualifiées sont prises en considération, sans égard à leur citoyenneté, ethnicité, race, couleur, religion, genre, identité ou expression de genre, orientation sexuelle, handicap, âge ou statut de vétéran.

Nous encourageons les femmes, les personnes autochtones, les personnes en situation de handicap et les membres de minorités visibles et ethniques à postuler à nos emplois. De plus, des mesures d’accommodement peuvent être mises en place pour les personnes en situation de handicap qui en font la demande à tout moment durant le processus de présélection et de sélection.

Proud to be an equal opportunity employer, Sid Lee is committed to creating a diverse work environment. All qualified applicants are considered without regard to citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age or veteran status.

We encourage women, Indigenous peoples, persons with disabilities, and members of visible and ethnic minorities to apply for our job opportunities. Additionally, accommodation measures can be made available for persons with disabilities upon request at any stage of the pre-selection and selection process.

Read the full bilingual original

English will follow

QUI NOUS SOMMES

Sid Lee est un collectif créatif multidisciplinaire qui cherche à briser l’ordinaire pour repenser la façon dont les marques connectent par la créativité, la culture, l'innovation et le design. Plus de 300 artisan·e·s travaillent avec cœur comme une seule équipe à partir des bureaux de Montréal, Toronto, New York, Paris, Londres et San Francisco. En défiant les attentes, notre travail définit l’avenir des marques et le monde qui les entoure. Sa communauté créative inclut aussi Yard, Digital Kitchen, Sid Lee Sport, Sid Lee Architecture et Haigo.

Sid Lee puise dans sa riche palette de disciplines, allant de l’artisanat à la culture et à l’innovation, afin de permettre à ses client·e·s de se surpasser afin de gagner la confiance de leur clientèle et d’accroître leur influence.

Sid Lee fait partie de kyu, un collectif mondial d’entreprises créatives de premier plan établi par Hakuhodo DY Holdings. Sid Lee est également à l’origine de C2 Montréal, l’une des plus grandes conférences internationales consacrées à la créativité en affaires.

RÔLE

Le·la chargé·e de projet numérique, soutien et maintenance, est la porte d’entrée de toutes les demandes de soutien des clients de Sid Lee Numérique. Sa principale responsabilité consiste à s’assurer que chaque demande est bien comprise, priorisée, réalisée et fermée dans les délais convenus. Cette personne veille aussi à la saine gestion de l’équipe de soutien et de ses finances, et aura l’occasion de contribuer à la croissance de l’offre de soutien. Elle évolue aux côtés de gestionnaires de projet seniors qui l’accompagnent dans le développement de ses compétences.

RESPONSABILITÉS

Recevoir, analyser et prioriser l’ensemble des demandes de soutien des clients;
Créer et documenter les billets (description, priorité, critères d’acceptation) dans notre outil de gestion;
Coordonner la réalisation des demandes avec les équipes de développement, de design et d’assurance qualité;
Communiquer l’avancement des demandes aux clients de façon claire et proactive;
Valider les correctifs avant leur mise en ligne et confirmer la fermeture des demandes avec le client;
Repérer les demandes qui dépassent le cadre du soutien et les transmettre au·à la gestionnaire de projet ou au compte concerné.
Planifier la capacité de l’équipe de soutien et répartir la charge de travail;
Suivre la consommation des banques d’heures, la facturation et la rentabilité du soutien;
Produire des rapports mensuels sur les demandes, les heures consommées et les indicateurs financiers;
Améliorer les processus de soutien et tenir la documentation à jour.
Contribuer à l’évolution de l’offre de soutien (forfaits, niveaux de service) avec la direction.

REQUIS

Diplôme en gestion de projet, informatique, intégration multimédia, communication numérique ou dans un domaine connexe;
0 à 2 ans d’expérience; un stage en agence, en gestion de projet ou en soutien technique est un atout;
Compréhension du cycle de développement web : environnements (développement, préproduction, production), mises en ligne, gestion des versions et assurance qualité;
Aisance avec les chiffres et intérêt pour le développement des affaires;
Excellentes habiletés de communication et sens du service client;
Maîtrise du français, tant à l'oral qu'à l'écrit, est requise. Maîtrise de l'anglais, tant à l'oral qu'à l'écrit, pour travailler avec des clients et collègues nationaux et internationaux (50 % du temps) est également requise;
Intérêt marqué pour l’intégration de l’intelligence artificielle dans les processus de travail.

WHO WE ARE

Sid Lee is a multidisciplinary creative collective striving to make a difference and celebrating culture with bold ideas. Over 300 artisans work as one team from offices in Montreal, Toronto, New York, Paris, London, and San Francisco. They strive to break the ordinary through brand building, brand expression and brand experience. Its creative community also includes Yard, Digital Kitchen, Sid Lee Sport, Sid Lee Architecture, and Haigo. Alongside daring clients, Sid Lee draws on its rich collection of disciplines: from craft to culture and innovation, empowering its clients to outperform their competitors, earn the trust of their customers, and increase their influence.

Sid Lee is a member of kyu, a collective of top-tier global creative companies established by Hakuhodo DY Holdings. Sid Lee also imagined C2 Montréal, one of the largest creative-business conferences in the world.

ROLE

The Digital Project Manager, Support and Maintenance, is the single point of entry for all client support requests at Sid Lee Digital. Their main responsibility is to make sure every request is clearly understood, prioritized, delivered and closed within agreed timelines. They also oversee the support team’s day-to-day management and finances, and will have the opportunity to help grow our support offering. They work alongside senior project managers who help them build their skills.

RESPONSIBILITIES

Receive, analyze and prioritize all client support requests;
Create and document tickets (description, priority, acceptance criteria) in our project management tool;
Coordinate delivery with the development, design and quality assurance teams;
Communicate request status to clients clearly and proactively;
Validate fixes before release and confirm closure with the client;
Flag requests that go beyond support and route them to the right project manager or account lead.
Plan the support team’s capacity and assign workload;
Track hour bank usage, billing and support profitability;
Produce monthly reports on requests, hours used and financial indicators;
Improve support processes and keep documentation up to date.
Identify opportunities to renew and expand client hour banks;
Help evolve the support offering (packages, service levels) with leadership.

REQUIREMENTS

Degree in project management, computer science, multimedia integration, digital communications or a related field;
0 to 2 years of experience; an internship in an agency, project management or technical support is an asset;
Understanding of the web development lifecycle: environments (development, staging, production), releases, version control and quality assurance;
Good understanding of how websites and CMS platforms work;
Comfort explaining technical issues to clients in plain language;
Comfort with numbers and interest in business development;
Excellent communication skills and a client-service mindset;
Proficiency in French, both spoken and written, is required. Proficiency in English, both spoken and written, is also required to work with national and international clients and colleagues (50% of the time);
Strong interest in integrating artificial intelligence into work processes.

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More about this job

Responsibilities

Manage client support requests from intake and prioritization through delivery, validation, communication, and closure, coordinating with development, design, and quality assurance teams. Oversee support capacity, workload, hour-bank usage, billing, profitability, reporting, documentation, and improvements to the support offering.

Requirements

A degree in project management, computer science, multimedia integration, digital communications, or a related field is required, along with 0–2 years of experience; relevant internship experience is an asset. Candidates need an understanding of the web development lifecycle, websites and CMS platforms, strong client communication and numerical skills, fluency in French and English, and an interest in applying AI to work processes.

Skills

Project Management
Client Support
Ticket Management
Request Prioritization
Web Development Lifecycle
Quality Assurance
Release Management
Version Control
Website and CMS Knowledge
Client Communication
Capacity Planning
Workload Allocation
Budget and Billing Tracking
Financial Reporting
Process Improvement
Bilingual Communication

Visa sponsorship

Not detected in the job text

Keywords

Digital Project Management
Client Support
Support and Maintenance
Ticket Management
Acceptance Criteria
Web Development Lifecycle
Development Environment
Staging Environment
Production Environment
Website Releases
Version Control
Quality Assurance
Websites
Content Management Systems
Development Teams
Design Teams
Client Communication
Capacity Planning
Workload Allocation
Hour Banks
Billing
Profitability
Financial Reporting
Service Levels
Support Packages
Process Improvement
Artificial Intelligence
Business Development

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