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Added just now
NB
Banking Advisor
National Bank of Canada
Rawdon, QC
- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added just now
PC
Information Technology Audit Manager (Bilingual FR/EN)
PwC Canada
Montreal, QC
- Full-time
…around the financial reporting process, including financial business process and Information Technology management…
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VD
Community Network Manager
Vancouver Division of Family Practice
Vancouver, BC
- Full-time
As a Community Network Manager your focus is the following:
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M
Operations Manager, Facilities
Medcan
Toronto, ON
- $73,699 to $101,335 CAD / year
- Full-time
Medcan is seeking a hands-on Manager, Facilities to lead the safe, reliable and high-quality operation of its flagship clinic at 150 York Street while providing facilities expertise and…
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D
Account Manager, Commercial Market
Desjardins
L'étang-du-nord, QC
- Full-time
Act as an account manager by serving as a key intermediary between the business centre and members and clients. Ensure proper usage and updating of, as well as satisfaction with the…
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B
Client Service Associate
BMO
Toronto, ON · CLAIRE
- Full-time
…provides exceptional client service to support achievement of business objectives. A client-focused role, committed to managing and growing client relationships through the delivery of…
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Client Service Assistant
BMO
Toronto, ON · CLAIRE
- Full-time
…provides exceptional client service to support achievement of business objectives. A client-focused role, committed to managing and growing client relationships through the delivery of…
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Senior Manager, SecOps
BDO
Vancouver, BC · Kitchener, ON · London, ON · Oakville, ON · Ottawa, ON · Toronto, ON
- Full-time
The Senior Manager, SecOps is responsible for leading BDO's security operations function, including cybersecurity monitoring, threat detection, incident response, and operational security…
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Senior Manager, SecOps
BDO
Calgary, AB · AB · Halifax, NS
- Full-time
The Senior Manager, SecOps is responsible for leading BDO's security operations function, including cybersecurity monitoring, threat detection, incident response, and operational security…
Added just now
IF
Communications Advisor II - Strategic Internal Communications
Intact FC
Toronto, ON · Montreal, QC
- Full-time
Act as a business relationship manager for the Marketing team and provide them with internal communications support, including internal activation of Intact’s external sponsorships
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IF
Bilingual (FR-EN) Manager, Security Platforms and Resilience, Security Operations Centre
Intact FC
Ottawa, ON · Toronto, ON · Laval, QC · Montreal, QC · Saint-Hyacinthe, QC
- Full-time
We’re looking for a Manager of Security Platforms and Resilience for our Security Operations Centre, supported by artificial intelligence, to lead a strategic team at the heart of the…
Added just now
Manager, Trade Reconciliation & Client Reporting (Ottawa)
Scotiabank
Ottawa, ON
The Manager, Trade Reconciliation and Client Reporting, is responsible for leading a large, high-performing operations team within Global Wealth Management, supporting MD Financial…
Added just now
Sr Project Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Reporting to the Delivery Manager, the Senior Project Manager plays a critical role in providing delivery excellence and leadership on projects within the Corporate Technology Portfolio.…
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Crisis Clinician (N3) - Crisis Services - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
…health services and supports centralized administrative and business functions for Manitoba health…
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Territory Sales Representative - Charlottetown
Molson Coors
Charlottetown, PE
…This position reports to the New Brunswick/PEI District Sales Manager and is responsible for achieving volume and distribution targets for our continued success in the…
Added 15 mins ago
Courier Utility 506
Purolator
Winnipeg, MB
…you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for…
Added 15 mins ago
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Senior Finance Analyst, Operations Finance & Analytics
Napoleon
Barrie, ON
- Full-time
…Operations, Supply Chain, Sales, HR, IT, and Finance to explain business performance, identify risks and opportunities, and support informed operating and investment decisions. Owns…
Added 15 mins ago
MC
Financial Services Representative - Full Time - 12 Month Contract
Meridian Credit Union
Barrie, ON
- $50,000 to $53,000 CAD / year
- Full-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 15 mins ago
MC
Branch Manager II - Ancaster
Meridian Credit Union
Hamilton, ON · Ancaster, ON
- $90,000 to $94,000 CAD / year
- Full-time
Actively promotes the development of Centres of Influence (COI) as sources of referral business. Pursues and generates new business opportunities through contact with local businesses and…
Added 15 mins ago
MC
Member Services Representative - Part Time
Meridian Credit Union
Penetanguishene, ON
- $45,000 to $49,000 CAD / year
- Part-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 15 mins ago
BC
Coordinator, Digital Operations & Program Management
BFL CANADA
Montreal, QC
- Full-time
As business priorities, program requirements, operational needs, and organizational objectives evolve, specific responsibilities and activities may be adjusted over time in collaboration…
Added 15 mins ago
LC
Senior Account Executive, Payments
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
…village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace…
Added 15 mins ago
LC
Senior Account Executive, Payments
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
…village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace…
Added 15 mins ago
E
Revenue Enablement Senior Manager/Director
EcoVadis
Toronto, ON
- Full-time
Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of…
Added 30 mins ago
NB
Content Marketing Advisor - Newsletter Products
National Bank of Canada
Montreal, QC
- Full-time
…acting as a content specialist who transforms audience needs, business priorities and insights into relevant and engaging content experiences. You’ll apply content strategy across a range…

Sid Lee

Service Desk L1 Support Agent

Toronto, ON, Canada

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Job details

Experience: A minimum of 2 years of experience in technical support, including customer service.
Working hours: 35 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

WHO WE ARE

Sid Lee is a multidisciplinary creative collective striving to make a difference and celebrating culture with bold ideas. Over 300 artisans work as one team from offices in Montreal, Toronto, New York, Paris, London, and San Francisco. They strive to break the ordinary through brand building, brand expression and brand experience. Its creative community also includes Yard, Digital Kitchen, Sid Lee Sport, Sid Lee Architecture, and Haigo. Alongside daring clients, Sid Lee draws on its rich collection of disciplines: from craft to culture and innovation, empowering its clients to outperform their competitors, earn the trust of their customers, and increase their influence.

Sid Lee is a member of Kyu, a collective of top-tier global creative companies established by Hakuhodo DY Holdings. Sid Lee also imagined C2 Montréal, one of the largest creative-business conferences in the world.

ROLE

Reporting to the VP of IT, the IT Technician focuses on troubleshooting and is responsible for providing technical support to company users. In a client-focused and team-oriented environment, the selected candidate will perform various installation and maintenance tasks while ensuring the optimal functioning of various software. Able to handle multiple tasks simultaneously, they must prioritize effectively and demonstrate resourcefulness and attention to detail.

The technologies used include : Mac, Windows, KANDJI, Slack, Google Workspace, Dropbox, SharePoint, Microsoft Office 365, Apple Business Manager, Active Directory, OKTA, Sophos, Adobe Suite, AutoCAD, SketchUp, SolidWorks, and various other tools in the creative and architectural domains.

RESPONSIBILITIES

Install and configure new workstations and mobile devices.
Maintain and update software, computers, and printers.
Use KANDJI and Active Directory for computer deployment.
Handle IT requests submitted through our Freshservice ticketing system.
Propose solutions to resolve complex issues.
Prepare and maintain up-to-date IT procedures/processes/technical documents.
Provide training to users as needed.
Ensure impeccable customer service.
Liaise with vendors regarding equipment.
Install audiovisual equipment for internal events (projectors, microphones, audio systems, etc.)

REQUIREMENTS

College diploma (DEC) in Computer Science, Information Technology, and/or User Support, or equivalent.
A minimum of 2 years of experience in technical support, including customer service.
Knowledge of Microsoft, Apple, and Google products.
Experience in setting up Zoom rooms, Microsoft Teams, and Apple TV.
Autonomy, resourcefulness, and efficiency are essential qualities for this role, as well as versatility, interpersonal skills, and professionalism.
Fluency in French and English, both oral and written, to work with national and international clients and colleagues (50% of the time).

CONDITIONS

Ability to be present at the Montreal office at least 4 days per week.
Ability to work on a variable schedule between 7:00 AM and 6:00 PM upon request.
35 hours per week.

Proud to be an equal opportunity employer, Sid Lee is committed to creating a diverse work environment. All qualified applicants are considered without regard to citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age or veteran status.

We encourage women, Indigenous peoples, persons with disabilities, and members of visible and ethnic minorities to apply for our job opportunities. Additionally, accommodation measures can be made available for persons with disabilities upon request at any stage of the pre-selection and selection process.

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More about this job

Responsibilities

The IT Technician is responsible for providing technical support, troubleshooting, and maintaining software and hardware for company users. They will also handle IT requests, manage workstation deployments, and assist with audiovisual setups for internal events.

Requirements

Candidates must hold a college diploma in Computer Science or a related field and possess at least 2 years of technical support experience. Proficiency in Microsoft, Apple, and Google products, along with bilingual fluency in French and English, is required.

Skills

Technical support
Customer service
Troubleshooting
Workstation configuration
Software maintenance
Active Directory
Kandji
Freshservice
Microsoft Office 365
Google Workspace
Audiovisual equipment setup
Technical documentation
User training
Vendor management
Mac
Windows

Benefits

Equal opportunity employer
Accommodation for disabilities

Visa sponsorship

Not detected in the job text

Keywords

IT Technician
Service Desk
Technical Support
Mac
Windows
Kandji
Slack
Google Workspace
Dropbox
SharePoint
Microsoft Office 365
Apple Business Manager
Active Directory
Okta
Sophos
Adobe Suite
AutoCAD
SketchUp
SolidWorks
Freshservice
Zoom
Microsoft Teams
Apple TV
Audiovisual
IT Infrastructure

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