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Added 20 mins ago
LM
Field Technician
Leavitt Machinery
Kitimat, BC
- Full-time
Leavitt Machinery is looking for a skilled Red Seal Field Technician (Heavy Equipment or Automotive) to join our Service team in Kitimat, British Columbia. Reporting to the Branch Manager,…
Added 20 mins ago
UO
Research Technician, Cardiac Sciences
University of Calgary
Calgary, AB
- Full-time
The Department of Cardiac Sciences in the Cumming School of Medicine invites applications for a Research Technician. This Full-time Fixed Term position is for approximately 1 year (based on…
Added 20 mins ago
DG
Heavy Duty Mechanic
Dawson Group
Williams Lake, BC
- Full-time
In this role you will be a valued member of Dawson Road Maintenance, working in a permanent, full-time position of Heavy Duty Mechanic, reporting to the Superintendent, Mechanical. This…
Added 20 mins ago
G
Powerline Technicians
Gridlink
Thunder Bay, ON
- Full-time
Role Description This full-time, on-site Powerline Technician role is based in Thunder Bay, ON. The Powerline Technician is responsible for constructing, maintaining, and repairing overhead…
Added 20 mins ago
CC
Assistant Tool Technician / Driver
Chandos Construction
Leduc, AB
- Full-time
As part of our small, collaborative warehouse team, your primary focus will be supporting tool maintenance, readiness, and safety, with driving duties incorporated as needed.
Added 20 mins ago
Con-Test - Technician - EDM
BGE Indoor Air Quality Solutions Ltd.
Edmonton, AB
We are searching for someone to join our team in Edmonton, AB as our next Field Service Technician (Controlled Environments). In this role, you will play a critical part in keeping…
Added 35 mins ago
CO
Municipal Worker 1 Custodial (Part-time)
City of Lloydminster
Lloydminster, SK
- Part-time
…part of the Building Services team in day to day operations, maintenance and cleanliness of buildings. This position will maintain the highest level of function for all City of…
Added 50 mins ago
SP
310J Trailer Mechanic
Stubbe's Precast
Harley, ON
- $30 to $35 CAD / hour
- Full-time
The Trailer Technician will be responsible for diagnosing and repairing a wide range of trailers in the Stubbe’s fleet. This individual will perform preventative maintenance on trailers as…
Added 50 mins ago
C
Signals and Communications Technician
CPKC
Nisku, AB
- Full-time
…ensuring the safe and efficient movement of trains. As an S&C Technician, you will be a key member of a high-performing team dedicated to maintaining S&C systems in alignment with…
Added 50 mins ago
RS
Operations Management Trainee
Ryder Supply Chain Solutions
Kitchener, ON
- Full-time
Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
Added 50 mins ago
BB
Technician I Structured Cabling
Bosch Building Technologies North America
Toronto, ON
- Full-time
As a Technician I Structured Cabling with Bosch Building Technologies, you will be a key contributor to the installation, maintenance, and support of structured cabling systems for our…
Added 50 mins ago
BT
Accounting Technician
Baker Tilly Canada
Winnipeg, MB
- Full-time
We are looking for an Accounting Technician to join our team - this is a role where your expertise will drive meaningful outcomes, and your ambition will help shape what comes next. Here,…
Added 50 mins ago
NC
Veterinary Assistant/Receptionist
NVA Canada
West Kelowna, BC
- Full-time
Helping keep the hospital running smoothly with general cleaning, restocking, and maintenance duties
Added 1 hour ago
AG
LV Technician
Artemis Gold - Blackwater Project
BC
- Other
Reporting to the Supervisor – Maintenance, the LV Mechanic is responsible performing routine maintenance and repairs on Light Vehicles in the mining industry. Supports the Maintenance…
Added 1 hour ago
Technician
Touchmark
Edmonton, AB
As a Building Services Technician, you will assist the building services team in maintaining the community and the grounds, by providing repairs, renovation work, and routine maintenance as…
Added 1 hour ago
UO
Laboratory Technician
University of Alberta
Edmonton, AB
- Full-time
Assist the Senior Laboratory Technician with daily laboratory activities such as maintenance of lab equipment, purchasing supplies, maintaining all inventories, doing dishes, autoclaving…
Added 1 hour ago
Facility Maintenance Technician
U-Haul
Vancouver, BC
If you are highly motivated and enjoy collaborating with others, consider joining U-Haul as a Facility Maintenance Technician. In this role you will use your technical skills in concert…
Added 1 hour ago
CC
Mechanical Shop Supervisor
Cobalt Construction
YT · Whitehorse, Yukon
- Full-time
We are seeking an experienced Mechanical Shop Supervisor / Fleet Manager to lead shop operations, oversee fleet maintenance, and provide hands-on support when needed. This is a leadership…
Added 1 hour ago
TP
Maintenance Technician - Night Shift
Teva Pharmaceuticals
Whitchurch-Stouffville, ON
- Full-time
We are seeking a skilled Maintenance Technician to join our Site Engineering team. In this hands-on role, you will support the maintenance, troubleshooting, repair, installation, and…
Added 1 hour ago
BG
Service Technician - Field
Brandt Group of Companies
AB · Edmonton, AB
- Full-time
The Field Service Technician is responsible for independently performing basic to complex diagnostics, service maintenance and repair work on customer equipment efficiently in a field…
Added 1 hour ago
CM
Aviation Technical Trainer
Carter Murray
Montreal, QC
- $75,000 to $150,000 CAD / year
- Full-time
We are partnering with a leading global aviation organization specializing in commercial jet engine maintenance, repair, and overhaul (MRO) services. The company supports airlines, leasing…
Added 1 hour ago
BP
First Line Manager, Quality NDE (Temporary/Term)
Bruce Power
Bruce Power
- Full-time
On shift, the FLM Quality NDE is accountable for managing the supervision of Quality Technician II & III resources and coordinating execution of assigned on-line, outage and project…
Added 1 hour ago
VI
Technician (Full Time)
Valvoline Inc
Warman, SK
- $18.5 CAD / hour
- Full-time
As a lube technician (aka auto technician), you will help keep our guests safe on the road by providing top-tier
Added 1 hour ago
AI
Maintenance Control Technician
Air Inuit
Montreal, QC
- Full-time
The Maintenance Control Technician supports fleet maintenance planning, monitoring, and control activities. The incumbent ensures the accuracy, integrity, and compliance of technical…
Added 2 hours ago
ML
Energy Management Specialist
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
A Certified Engineering Technician (CET) with 5+ years’ experience in energy engineering, energy management, energy-efficient design of industrial systems and processes, or facility…

Sid Lee

Service Desk L1 Support Agent

Toronto, ON, Canada

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Job details

Experience: A minimum of 2 years of experience in technical support, including customer service.
Working hours: 35 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

WHO WE ARE

Sid Lee is a multidisciplinary creative collective striving to make a difference and celebrating culture with bold ideas. Over 300 artisans work as one team from offices in Montreal, Toronto, New York, Paris, London, and San Francisco. They strive to break the ordinary through brand building, brand expression and brand experience. Its creative community also includes Yard, Digital Kitchen, Sid Lee Sport, Sid Lee Architecture, and Haigo. Alongside daring clients, Sid Lee draws on its rich collection of disciplines: from craft to culture and innovation, empowering its clients to outperform their competitors, earn the trust of their customers, and increase their influence.

Sid Lee is a member of Kyu, a collective of top-tier global creative companies established by Hakuhodo DY Holdings. Sid Lee also imagined C2 Montréal, one of the largest creative-business conferences in the world.

ROLE

Reporting to the VP of IT, the IT Technician focuses on troubleshooting and is responsible for providing technical support to company users. In a client-focused and team-oriented environment, the selected candidate will perform various installation and maintenance tasks while ensuring the optimal functioning of various software. Able to handle multiple tasks simultaneously, they must prioritize effectively and demonstrate resourcefulness and attention to detail.

The technologies used include : Mac, Windows, KANDJI, Slack, Google Workspace, Dropbox, SharePoint, Microsoft Office 365, Apple Business Manager, Active Directory, OKTA, Sophos, Adobe Suite, AutoCAD, SketchUp, SolidWorks, and various other tools in the creative and architectural domains.

RESPONSIBILITIES

Install and configure new workstations and mobile devices.
Maintain and update software, computers, and printers.
Use KANDJI and Active Directory for computer deployment.
Handle IT requests submitted through our Freshservice ticketing system.
Propose solutions to resolve complex issues.
Prepare and maintain up-to-date IT procedures/processes/technical documents.
Provide training to users as needed.
Ensure impeccable customer service.
Liaise with vendors regarding equipment.
Install audiovisual equipment for internal events (projectors, microphones, audio systems, etc.)

REQUIREMENTS

College diploma (DEC) in Computer Science, Information Technology, and/or User Support, or equivalent.
A minimum of 2 years of experience in technical support, including customer service.
Knowledge of Microsoft, Apple, and Google products.
Experience in setting up Zoom rooms, Microsoft Teams, and Apple TV.
Autonomy, resourcefulness, and efficiency are essential qualities for this role, as well as versatility, interpersonal skills, and professionalism.
Fluency in French and English, both oral and written, to work with national and international clients and colleagues (50% of the time).

CONDITIONS

Ability to be present at the Montreal office at least 4 days per week.
Ability to work on a variable schedule between 7:00 AM and 6:00 PM upon request.
35 hours per week.

Proud to be an equal opportunity employer, Sid Lee is committed to creating a diverse work environment. All qualified applicants are considered without regard to citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age or veteran status.

We encourage women, Indigenous peoples, persons with disabilities, and members of visible and ethnic minorities to apply for our job opportunities. Additionally, accommodation measures can be made available for persons with disabilities upon request at any stage of the pre-selection and selection process.

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More about this job

Responsibilities

The IT Technician is responsible for providing technical support, troubleshooting, and maintaining software and hardware for company users. They will also handle IT requests, manage workstation deployments, and assist with audiovisual setups for internal events.

Requirements

Candidates must hold a college diploma in Computer Science or a related field and possess at least 2 years of technical support experience. Proficiency in Microsoft, Apple, and Google products, along with bilingual fluency in French and English, is required.

Skills

Technical support
Customer service
Troubleshooting
Workstation configuration
Software maintenance
Active Directory
Kandji
Freshservice
Microsoft Office 365
Google Workspace
Audiovisual equipment setup
Technical documentation
User training
Vendor management
Mac
Windows

Benefits

Equal opportunity employer
Accommodation for disabilities

Visa sponsorship

Not detected in the job text

Keywords

IT Technician
Service Desk
Technical Support
Mac
Windows
Kandji
Slack
Google Workspace
Dropbox
SharePoint
Microsoft Office 365
Apple Business Manager
Active Directory
Okta
Sophos
Adobe Suite
AutoCAD
SketchUp
SolidWorks
Freshservice
Zoom
Microsoft Teams
Apple TV
Audiovisual
IT Infrastructure

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