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Added 11 hours ago
Service Desk L1 Support Agent
Sid Lee
Toronto, ON
Reporting to the VP of IT, the IT Technician focuses on troubleshooting and is responsible for providing technical support to company users. In a client-focused and team-oriented…
Added 13 hours ago
DT
Onsite Field Services Technician, Voisey’s Bay, NL
DXC Technology
NL · CAN NL Home based (CSC Location)
- Full-time
…exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and…
Added 13 hours ago
DT
Onsite Field Services Technician, Voisey’s Bay, NL
DXC Technology
NL · CAN NL Home based (CSC Location)
- Full-time
…exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and…
Added 13 hours ago
E9
Service Desk Technician
E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated
Vancouver, BC
- $74,401.6 to $87,692.8 CAD / year
- Full-time
We are seeking an experienced Service Desk Technician 1 who possesses strong technical capabilities, a positive attitude, a sense of commitment to their team and a customer-first mindset.
Added 1 day ago
B
Quality Control Technician
Brunel
Sechelt, BC
- Temporary
Our client is looking for a motivated and detail‑oriented Quality Control Technician to join their laboratory team. This entry‑level, hands‑on role is ideal for someone interested in…
Added 1 day ago
CO
Job ID #32275: End User Device Technician
City of Hamilton
Hamilton, ON
- Full-time
Reporting to the Supervisor, Service Desk, the End User Device Technician provides first and second-level support for the City’s standard desktop and laptop computers, tablets, mobile…
Added 2 days ago
G
Heavy Duty Mechanic Apprentice
Glencore
Sparwood, BC
- $116,000 to $126,000 CAD / year
- Full-time
Reporting to the Maintenance Supervisor, Heavy Duty Equipment Technician Apprentices work alongside Red Seal Heavy Duty Mechanics in maintaining our fleet of mining equipment in a shop or…
Added 2 days ago
A
Electrical & Instrumentation Specialist
Airswift
AB · Alberta, Canada
- Contract
Troubleshoot and support SCADA systems and field communications infrastructure.
Added 2 days ago
AE
Heavy Duty Fleet Mechanic
ATCO Electric
Slave Lake, AB
- Full-time
Oversee and maintain our garage and mobile repair units.
Added 2 days ago
JI
Technical Analyst, Halifax
J.D. Irving, Limited
Moncton, NB
- Full-time
Provide day-to-day operational support and technology mentorship to end users, specifically related to end user computing devices (desktops, laptops, mobile devices)
Added 2 days ago
A
Heavy Duty Fleet Mechanic
ATCO
Slave Lake, AB
- Full-time
Oversee and maintain our garage and mobile repair units.
Added 3 days ago
CO
Mechanics Trades II (full-time) – Closes Friday, November 6, 2026
City of Powell River BC
Powell River, BC
- Full-time
…Interprovincial Red Seal endorsement as a Heavy-Duty Equipment Technician, Automotive Service Technician, or Truck and Transport Mechanic. Valid BC driver’s lincense, class 2 with Air…
Added 3 days ago
Heavy Duty Mechanic (Shop & Field Service)
Infracon Construction Inc.
Merritt, BC
…group operating throughout Western Canada. Our teams support infrastructure, earthworks, mining, industrial, and construction projects with a commitment to safety, quality, and operational…
Added 3 days ago
G
OTR/TIA Tire Technician (Tireperson) - Apply For Future Opportunities
Glencore
Sparwood, BC
- $41.79 to $48.83 CAD / hour
- Full-time
…for constructing products such as wind turbines and critical infrastructure including rail, bridges, hospitals and…
Added 3 days ago
SL
IT Support Technician (Level 1/2)
Scio Logica
Halifax, NS
- Full-time
…built on trust. We're hiring a permanent, full-time IT Support Technician (Level 1/2) to join our team. You'll be the first point of contact for our clients' day-to-day IT needs, both…
Added 4 days ago
GC
Water Technician – Apply for Future Opportunities
Glencore Canada
Sparwood, BC
- Full-time
Operate mobile equipment such as skid steer, loader, bin truck, telehandler, forklift, scissor lift.
Added 4 days ago
UO
Senior Technician, IT Support
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
…diagnostic and repair services to end users for hardware, software, infrastructure, peripherals and other equipment such as mobile devices, distance education tools, audiovisual and…
Added 4 days ago
On-Site Associate Technician (Technical Support)
Computacenter AG & Co. oHG
Canada
The Associate Technician ensures that systems and services are supported, upgraded and managed to meet Service Level Agreements and business-related moves and changes. They will also ensure…
Added 4 days ago
NA
Security & Technology Services Manager
New Age Group
Concord, ON
- Full-time
…involved in daily team leadership, customer support operations, technician development, project support, and technical…
Added 4 days ago
LD
Trade Journeyman Heavy Duty Mechanic - Dease Lake, BC
Lakes District Maintenance Inc.
Dease Lake 9, BC
- Full-time
…proficiency in using hand and power tools, operating overhead or mobile cranes and forklifts, and troubleshooting equipment issues to minimize production…
Added 4 days ago
LD
Trade Journeyman Heavy Duty Mechanic - Houston, BC
Lakes District Maintenance Inc.
Houston, BC
- Full-time
…proficiency in using hand and power tools, operating overhead or mobile cranes and forklifts, and troubleshooting equipment issues to minimize production…
Added 4 days ago
DT
Onsite Field Services Technician, Sudbury - Polycom
DXC Technology
ON · CAN ON Home based (CSC Location)
- Full-time
Onsite Field Services Technician, Sudbury, ON.
Added 5 days ago
NA
Level 1 Security Systems Technician
New Age Group
Concord, ON
- Full-time
The Level I Technician is responsible for the installation, maintenance, testing, and servicing of security, surveillance, structured cabling, and access control systems under established…
Added 7 days ago
XT
Technicien Réseau/Network Technician
XTL TRANSPORT INC.
Vaudreuil-Dorion, QC
- Full-time
Sauvegarde du réseau et support de l’infrastructure
Added 7 days ago
OK
Service Desk Technician
One Kids Place
North Bay, ON
- Full-time
The Service Desk Technician provides frontline technical support to staff across One Kids Place, ensuring the effective operation of IT systems, devices, applications, and services. This…

Sid Lee

Service Desk L1 Support Agent

Toronto, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: A minimum of 2 years of experience in technical support, including customer service.
Working hours: 35 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

WHO WE ARE

Sid Lee is a multidisciplinary creative collective striving to make a difference and celebrating culture with bold ideas. Over 300 artisans work as one team from offices in Montreal, Toronto, New York, Paris, London, and San Francisco. They strive to break the ordinary through brand building, brand expression and brand experience. Its creative community also includes Yard, Digital Kitchen, Sid Lee Sport, Sid Lee Architecture, and Haigo. Alongside daring clients, Sid Lee draws on its rich collection of disciplines: from craft to culture and innovation, empowering its clients to outperform their competitors, earn the trust of their customers, and increase their influence.

Sid Lee is a member of Kyu, a collective of top-tier global creative companies established by Hakuhodo DY Holdings. Sid Lee also imagined C2 Montréal, one of the largest creative-business conferences in the world.

ROLE

Reporting to the VP of IT, the IT Technician focuses on troubleshooting and is responsible for providing technical support to company users. In a client-focused and team-oriented environment, the selected candidate will perform various installation and maintenance tasks while ensuring the optimal functioning of various software. Able to handle multiple tasks simultaneously, they must prioritize effectively and demonstrate resourcefulness and attention to detail.

The technologies used include : Mac, Windows, KANDJI, Slack, Google Workspace, Dropbox, SharePoint, Microsoft Office 365, Apple Business Manager, Active Directory, OKTA, Sophos, Adobe Suite, AutoCAD, SketchUp, SolidWorks, and various other tools in the creative and architectural domains.

RESPONSIBILITIES

Install and configure new workstations and mobile devices.
Maintain and update software, computers, and printers.
Use KANDJI and Active Directory for computer deployment.
Handle IT requests submitted through our Freshservice ticketing system.
Propose solutions to resolve complex issues.
Prepare and maintain up-to-date IT procedures/processes/technical documents.
Provide training to users as needed.
Ensure impeccable customer service.
Liaise with vendors regarding equipment.
Install audiovisual equipment for internal events (projectors, microphones, audio systems, etc.)

REQUIREMENTS

College diploma (DEC) in Computer Science, Information Technology, and/or User Support, or equivalent.
A minimum of 2 years of experience in technical support, including customer service.
Knowledge of Microsoft, Apple, and Google products.
Experience in setting up Zoom rooms, Microsoft Teams, and Apple TV.
Autonomy, resourcefulness, and efficiency are essential qualities for this role, as well as versatility, interpersonal skills, and professionalism.
Fluency in French and English, both oral and written, to work with national and international clients and colleagues (50% of the time).

CONDITIONS

Ability to be present at the Montreal office at least 4 days per week.
Ability to work on a variable schedule between 7:00 AM and 6:00 PM upon request.
35 hours per week.

Proud to be an equal opportunity employer, Sid Lee is committed to creating a diverse work environment. All qualified applicants are considered without regard to citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age or veteran status.

We encourage women, Indigenous peoples, persons with disabilities, and members of visible and ethnic minorities to apply for our job opportunities. Additionally, accommodation measures can be made available for persons with disabilities upon request at any stage of the pre-selection and selection process.

Apply About employer

More about this job

Responsibilities

The IT Technician is responsible for providing technical support, troubleshooting, and maintaining software and hardware for company users. They will also handle IT requests, manage workstation deployments, and assist with audiovisual setups for internal events.

Requirements

Candidates must hold a college diploma in Computer Science or a related field and possess at least 2 years of technical support experience. Proficiency in Microsoft, Apple, and Google products, along with bilingual fluency in French and English, is required.

Skills

Technical support
Customer service
Troubleshooting
Workstation configuration
Software maintenance
Active Directory
Kandji
Freshservice
Microsoft Office 365
Google Workspace
Audiovisual equipment setup
Technical documentation
User training
Vendor management
Mac
Windows

Benefits

Equal opportunity employer
Accommodation for disabilities

Visa sponsorship

Not detected in the job text

Keywords

IT Technician
Service Desk
Technical Support
Mac
Windows
Kandji
Slack
Google Workspace
Dropbox
SharePoint
Microsoft Office 365
Apple Business Manager
Active Directory
Okta
Sophos
Adobe Suite
AutoCAD
SketchUp
SolidWorks
Freshservice
Zoom
Microsoft Teams
Apple TV
Audiovisual
IT Infrastructure

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