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Added 1 min ago
R&
Assistant Spa Manager - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
…unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work…
Added 1 min ago
YC
CUPE 2331 Temporary Specialized Educational Intervenor - Area North and South
York Catholic District School Board
Aurora, ON
- Temporary
…Article 8.01e of the CUPE 2331 Collective Agreement, upon the Manager of Human Resources becoming aware of the return to work of the permanent employee, supply employees placed into long…
Added 1 min ago
MR
Merchandiser (Timmins, ON)
Match Retail
Timmins, ON
- Contract
We work with our clients, Nespresso, and service major retailers.
Added 1 min ago
AI
Windows Server Administrator - SCCM
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Calgary, AB
- Full-time
Practical experience with Microsoft server patching using tools such as WSUS or Microsoft Configuration Manager (SCCM/MECM).
Added 1 min ago
R&
Housekeeping Leader - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
…unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work…
Added 1 min ago
IC
Ecommerce & Marketing Manager
INTERIOR CONCEPT STUDIO
Moncton, NB
- Full-time
Company Description Interior Concept Studio is a full-service interior design firm based in Moncton, New Brunswick, specializing in new construction and renovation projects. Led by…
Added 1 min ago
AU
Route Sales Representative (Delivery Driver)
Alsco Uniforms
Nanaimo, BC
- Full-time
…through up-selling/cross-selling and provides superior customer service through proactively managing all route responsibilities. Performs other duties as required. Reports to the District…
Added 1 min ago
YC
OSSTF - Temporary Behaviour Resource Worker
York Catholic District School Board
Aurora, ON
- Temporary
Under the direction of the Manager, Behaviour Resources Services and ABA, the Behaviour Resource Worker provides direct service to students with a range of behavioural, social, emotional,…
Added 1 min ago
AI
Windows Server Admin
Apptoza Inc.
Calgary, AB
- Contract
· Practical experience with Microsoft server patching using tools such as WSUS or Microsoft Configuration Manager (SCCM/MECM).
Added 1 min ago
Lot Attendant (Go Langley Subaru)
Go Auto
Surrey, BC
Want to become a General Manager of a dealership one day? MAKE IT HAPPEN, with endless possibilities at Go Auto!
Added 1 min ago
SR
Administrative Assistant Niisoonag
Serpent River First Nation
Cutler, ON
- Contract
Interested applicants MUST submit a cover letter, resume, and three references from a direct supervisor/manager
Added 1 min ago
Project Manager, Health Commons Solutions Lab
Sinai Health
Toronto, ON
Sinai Health is looking for an experienced Project Manager, Health Commons Solutions Lab. In this role, you’ll support the design, implementation, and refining of projects that improve care…
Added 1 min ago
Recreation Assistant - Casual
Optima Living
Vegreville, AB
Informs the Recreation Manager of all significant aspects of service planning and resident activities.
Added 1 min ago
Health Care Aide - Casual
Optima Living
Okotoks, AB
Supports the development of resident personal care or service plans.
Added 1 min ago
Olive Garden, Waterloo - General Manager
Recipe Unlimited
Waterloo, ON
…teams in a busy, fast-paced environment with a passion for service, a strong desire to win, and an ability to build relationships. At Olive Garden, “We’re All Family Here!” and we take…
Added 1 min ago
General Manager PWLCL
Connecting Care (2000) Inc.
Cold Lake, AB
The General Manager is responsible for setting the tone within the Community by modelling a healthy community culture in accordance with the Mission, Vision and Core Values. The General…
Added 1 min ago
Finance - Accounts Payable/Payroll Coordinator
Salit Steel
Burlington, ON
…Ontario, Quebec, Western Canada, and the US, providing steel service centre solutions and reinforcing products, including stock and fabricated rebar, as well as specialty products such as…
Added 1 min ago
Plant Manager
PFX Group
Nisku, AB
PFX Group is a people-driven, customer-focused organization committed to operational excellence and industry-leading service. To support continued growth, we are seeking an experienced,…
Added 1 min ago
Human Resources - HR Business Partner
Westerkirk
Toronto, ON
…governance, escalates significant risks and exceptions to the Senior Manager, Human Resources, and remains responsible for coordinating approved actions through…
Added 1 min ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Moncton, NB
…love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking for a career-minded individual who is focused on growing their…
Added 1 min ago
Practice Manager (Kelowna, BC)
VetStrategy / Daubigny
Kelowna, BC
We are seeking a dynamic and experienced veterinary Practice Manager to lead our team and ensure the smooth operation of our veterinary practice. This pivotal role is essential in driving…
Added 1 min ago
Service Manager, Operations
Reliance Home Comfort
Richmond Hill, ON
By joining Reliance as an Operations Manager, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking…
Added 1 min ago
Service Shift Manager - Swift Current
Pattison Agriculture Limited
Swift Current, SK
At Pattison Agriculture we seek talent ready to GROW, CONNECT AND EVOLVE with us! We are looking for a Service Shift Manager/Foreman to join our fast-paced, energetic dealership in Swift…
Added 1 min ago
Inside Sales Associate
Moffatt & Powell RONA 2024
Seaforth, ON
At Moffatt & Powell Rona, our commitment to exceptional customer service and continuous improvement is at the heart of everything we do. As an Inside Sales Associate, you will play a…
Added 1 min ago
S
Case Worker - Supported Independent Living
Simaril
Winnipeg, MB
- Full-time
…that individuals supported by Simaril receive quality care and…

Sid Lee

Service Desk L1 Support Agent

Toronto, ON, Canada

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Job details

Experience: A minimum of 2 years of experience in technical support, including customer service.
Working hours: 35 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

WHO WE ARE

Sid Lee is a multidisciplinary creative collective striving to make a difference and celebrating culture with bold ideas. Over 300 artisans work as one team from offices in Montreal, Toronto, New York, Paris, London, and San Francisco. They strive to break the ordinary through brand building, brand expression and brand experience. Its creative community also includes Yard, Digital Kitchen, Sid Lee Sport, Sid Lee Architecture, and Haigo. Alongside daring clients, Sid Lee draws on its rich collection of disciplines: from craft to culture and innovation, empowering its clients to outperform their competitors, earn the trust of their customers, and increase their influence.

Sid Lee is a member of Kyu, a collective of top-tier global creative companies established by Hakuhodo DY Holdings. Sid Lee also imagined C2 Montréal, one of the largest creative-business conferences in the world.

ROLE

Reporting to the VP of IT, the IT Technician focuses on troubleshooting and is responsible for providing technical support to company users. In a client-focused and team-oriented environment, the selected candidate will perform various installation and maintenance tasks while ensuring the optimal functioning of various software. Able to handle multiple tasks simultaneously, they must prioritize effectively and demonstrate resourcefulness and attention to detail.

The technologies used include : Mac, Windows, KANDJI, Slack, Google Workspace, Dropbox, SharePoint, Microsoft Office 365, Apple Business Manager, Active Directory, OKTA, Sophos, Adobe Suite, AutoCAD, SketchUp, SolidWorks, and various other tools in the creative and architectural domains.

RESPONSIBILITIES

Install and configure new workstations and mobile devices.
Maintain and update software, computers, and printers.
Use KANDJI and Active Directory for computer deployment.
Handle IT requests submitted through our Freshservice ticketing system.
Propose solutions to resolve complex issues.
Prepare and maintain up-to-date IT procedures/processes/technical documents.
Provide training to users as needed.
Ensure impeccable customer service.
Liaise with vendors regarding equipment.
Install audiovisual equipment for internal events (projectors, microphones, audio systems, etc.)

REQUIREMENTS

College diploma (DEC) in Computer Science, Information Technology, and/or User Support, or equivalent.
A minimum of 2 years of experience in technical support, including customer service.
Knowledge of Microsoft, Apple, and Google products.
Experience in setting up Zoom rooms, Microsoft Teams, and Apple TV.
Autonomy, resourcefulness, and efficiency are essential qualities for this role, as well as versatility, interpersonal skills, and professionalism.
Fluency in French and English, both oral and written, to work with national and international clients and colleagues (50% of the time).

CONDITIONS

Ability to be present at the Montreal office at least 4 days per week.
Ability to work on a variable schedule between 7:00 AM and 6:00 PM upon request.
35 hours per week.

Proud to be an equal opportunity employer, Sid Lee is committed to creating a diverse work environment. All qualified applicants are considered without regard to citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age or veteran status.

We encourage women, Indigenous peoples, persons with disabilities, and members of visible and ethnic minorities to apply for our job opportunities. Additionally, accommodation measures can be made available for persons with disabilities upon request at any stage of the pre-selection and selection process.

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More about this job

Responsibilities

The IT Technician is responsible for providing technical support, troubleshooting, and maintaining software and hardware for company users. They will also handle IT requests, manage workstation deployments, and assist with audiovisual setups for internal events.

Requirements

Candidates must hold a college diploma in Computer Science or a related field and possess at least 2 years of technical support experience. Proficiency in Microsoft, Apple, and Google products, along with bilingual fluency in French and English, is required.

Skills

Technical support
Customer service
Troubleshooting
Workstation configuration
Software maintenance
Active Directory
Kandji
Freshservice
Microsoft Office 365
Google Workspace
Audiovisual equipment setup
Technical documentation
User training
Vendor management
Mac
Windows

Benefits

Equal opportunity employer
Accommodation for disabilities

Visa sponsorship

Not detected in the job text

Keywords

IT Technician
Service Desk
Technical Support
Mac
Windows
Kandji
Slack
Google Workspace
Dropbox
SharePoint
Microsoft Office 365
Apple Business Manager
Active Directory
Okta
Sophos
Adobe Suite
AutoCAD
SketchUp
SolidWorks
Freshservice
Zoom
Microsoft Teams
Apple TV
Audiovisual
IT Infrastructure

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