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Added 12 mins ago
SL
Sales Associate, Softgoods (Seasonal, Part-Time)
Sporting Life Group
Richmond Hill, ON
- Part-time
Sporting life is a member of the Sporting Life Group, a Fairfax Financial Holdings Limited company, and is a leading Canadian sports lifestyle retail organization comprising iconic banners,…
Added 12 mins ago
Olive Garden, Waterloo - Service Manager
Recipe Unlimited
Waterloo, ON
…each other. That includes placing the health and safety of our team members and guests as a top priority. We are committed to the highest safety and sanitation practices, including ensuring…
Added 12 mins ago
CO
Operator 1- Recreation (Full Time Permanent)
City of Wetaskiwin
Wetaskiwin, AB
- Full-time
Are you a team player with strong communication skills and a commitment to delivering exceptional service? Do you take pride in creating safe, clean, and welcoming spaces where community…
Added 12 mins ago
UO
Donation Processing Assistant
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Program Lead, Gift Acceptance & Processing, the Donation Processing Assistant is an integral member of the Gift Processing Team within the Office of the Recording…
Added 12 mins ago
CH
Health Care Aide - Emergency
Covenant Health Canada
AB · Edmonton, AB
- Part-time
Are you looking for a place where people truly matter? At Covenant Health, we believe our team is what makes us special. As one of Alberta’s Top Employers for the past decade with one of…
Added 12 mins ago
RM
Outreach Worker
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Temporary
The Outreach Worker will function as a member of the Mental Health Interdisciplinary Team and as such will be involved with cases of a complex clinical nature. Working under the supervision…
Added 12 mins ago
TU
Administrative Assistant, HR Students & Facilities
The University of British Columbia
Vancouver, BC
- $4,719 to $4,960 CAD / month
- Full-time
Reports directly to the Manager, Administration. Works closely with other staff as a member of the SPPGA Administration Team.
Added 12 mins ago
DC
Case Worker - HART Hub - Casual/On-call - Multiple Vacancies
Durham Community Health Centre
Whitby, ON
- Internship
The Case Worker is a frontline member of the Stabilization Services team and plays a central role in supporting residents throughout their stay.
Added 12 mins ago
DC
Case Worker - HART Hub - Casual/On-call - Multiple Vacancies
Durham Community Health Centre
Oshawa, ON
- Internship
The Case Worker is a frontline member of the Stabilization Services team and plays a central role in supporting residents throughout their stay.
Added 12 mins ago
DC
Case Worker - HART Hub - Full-time Contract - 2 Overnight Vacancies
Durham Community Health Centre
Whitby, ON
- Full-time
The Case Worker is a frontline member of the Stabilization Services team and plays a central role in supporting residents throughout their stay.
Added 12 mins ago
TS
Thrift Store Clerk
The Salvation Army in Canada
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
Demonstrate ability to work independently and participate as an active and responsible team member in a cooperative team environment.
Added 12 mins ago
DC
Case Worker - HART Hub - Full-time Contract - 1 Day Vacancy
Durham Community Health Centre
Oshawa, ON
- Full-time
The Case Worker is a frontline member of the Stabilization Services team and plays a central role in supporting residents throughout their stay.
Added 12 mins ago
L
5768 - Seasonal Sales Help
Lids
Brantford, ON
- $17.95 USD / hour
- Temporary
…customers and occasional buyers alike. Our customers rely on our team to find and select products that represent their individuality, team pride, and personal style. Working in our retail…
Added 12 mins ago
L
5735 - Seasonal Sales Help
Lids
London, ON
- $17.95 USD / hour
- Temporary
…customers and occasional buyers alike. Our customers rely on our team to find and select products that represent their individuality, team pride, and personal style. Working in our retail…
Added 12 mins ago
DC
Case Worker - HART Hub - Full-time Contract - 2 Overnight Vacancies
Durham Community Health Centre
Oshawa, ON
- Full-time
The Case Worker is a frontline member of the Stabilization Services team and plays a central role in supporting residents throughout their stay.
Added 12 mins ago
DC
Case Worker - HART Hub - Full-time Contract - 1 Day Vacancy
Durham Community Health Centre
Whitby, ON
- Full-time
The Case Worker is a frontline member of the Stabilization Services team and plays a central role in supporting residents throughout their stay.
Added 12 mins ago
L
5728 - Seasonal Sales Help
Lids
Guelph, ON
- $17.95 USD / hour
- Temporary
…customers and occasional buyers alike. Our customers rely on our team to find and select products that represent their individuality, team pride, and personal style. Working in our retail…
Added 12 mins ago
O
Billing Coordinator
OpenText
Waterloo, ON
- Full-time
…collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle…
Added 12 mins ago
TS
Day Care Worker A
The Salvation Army in Canada
Moncton, NB
- Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 12 mins ago
L
7702 - Seasonal Sales Help
Lids
Hamilton, ON
- $17.95 USD / hour
- Temporary
…customers and occasional buyers alike. Our customers rely on our team to find and select products that represent their individuality, team pride, and personal style. Working in our retail…
Added 12 mins ago
L
5718 - 3rd Key
Lids
Newmarket, ON
- $18.45 USD / hour
- Part-time
…customers and occasional buyers alike. Our customers rely on our team to find and select products that represent their individuality, team pride, and personal style. Working in our retail…
Added 12 mins ago
L
5798 - Seasonal Sales Help
Lids
Windsor, ON
- $17.95 USD / hour
- Temporary
…customers and occasional buyers alike. Our customers rely on our team to find and select products that represent their individuality, team pride, and personal style. Working in our retail…
Added 12 mins ago
TS
Store Associate
The Salvation Army in Canada
Milton, ON
- Part-time
Demonstrate ability to work independently and participate as an active and responsible team member in a cooperati
Added 12 mins ago
O
Billing Coordinator
OpenText
Waterloo, ON
- Full-time
…collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle…
Added 12 mins ago
L
5763 - Seasonal Sales Help
Lids
Waterloo, ON
- $17.95 USD / hour
- Temporary
…customers and occasional buyers alike. Our customers rely on our team to find and select products that represent their individuality, team pride, and personal style. Working in our retail…

Sid Lee

Service Desk L1 Support Agent

Toronto, ON, Canada

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Job details

Experience: A minimum of 2 years of experience in technical support, including customer service.
Working hours: 35 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

WHO WE ARE

Sid Lee is a multidisciplinary creative collective striving to make a difference and celebrating culture with bold ideas. Over 300 artisans work as one team from offices in Montreal, Toronto, New York, Paris, London, and San Francisco. They strive to break the ordinary through brand building, brand expression and brand experience. Its creative community also includes Yard, Digital Kitchen, Sid Lee Sport, Sid Lee Architecture, and Haigo. Alongside daring clients, Sid Lee draws on its rich collection of disciplines: from craft to culture and innovation, empowering its clients to outperform their competitors, earn the trust of their customers, and increase their influence.

Sid Lee is a member of Kyu, a collective of top-tier global creative companies established by Hakuhodo DY Holdings. Sid Lee also imagined C2 Montréal, one of the largest creative-business conferences in the world.

ROLE

Reporting to the VP of IT, the IT Technician focuses on troubleshooting and is responsible for providing technical support to company users. In a client-focused and team-oriented environment, the selected candidate will perform various installation and maintenance tasks while ensuring the optimal functioning of various software. Able to handle multiple tasks simultaneously, they must prioritize effectively and demonstrate resourcefulness and attention to detail.

The technologies used include : Mac, Windows, KANDJI, Slack, Google Workspace, Dropbox, SharePoint, Microsoft Office 365, Apple Business Manager, Active Directory, OKTA, Sophos, Adobe Suite, AutoCAD, SketchUp, SolidWorks, and various other tools in the creative and architectural domains.

RESPONSIBILITIES

Install and configure new workstations and mobile devices.
Maintain and update software, computers, and printers.
Use KANDJI and Active Directory for computer deployment.
Handle IT requests submitted through our Freshservice ticketing system.
Propose solutions to resolve complex issues.
Prepare and maintain up-to-date IT procedures/processes/technical documents.
Provide training to users as needed.
Ensure impeccable customer service.
Liaise with vendors regarding equipment.
Install audiovisual equipment for internal events (projectors, microphones, audio systems, etc.)

REQUIREMENTS

College diploma (DEC) in Computer Science, Information Technology, and/or User Support, or equivalent.
A minimum of 2 years of experience in technical support, including customer service.
Knowledge of Microsoft, Apple, and Google products.
Experience in setting up Zoom rooms, Microsoft Teams, and Apple TV.
Autonomy, resourcefulness, and efficiency are essential qualities for this role, as well as versatility, interpersonal skills, and professionalism.
Fluency in French and English, both oral and written, to work with national and international clients and colleagues (50% of the time).

CONDITIONS

Ability to be present at the Montreal office at least 4 days per week.
Ability to work on a variable schedule between 7:00 AM and 6:00 PM upon request.
35 hours per week.

Proud to be an equal opportunity employer, Sid Lee is committed to creating a diverse work environment. All qualified applicants are considered without regard to citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age or veteran status.

We encourage women, Indigenous peoples, persons with disabilities, and members of visible and ethnic minorities to apply for our job opportunities. Additionally, accommodation measures can be made available for persons with disabilities upon request at any stage of the pre-selection and selection process.

Apply About employer

More about this job

Responsibilities

The IT Technician is responsible for providing technical support, troubleshooting, and maintaining software and hardware for company users. They will also handle IT requests, manage workstation deployments, and assist with audiovisual setups for internal events.

Requirements

Candidates must hold a college diploma in Computer Science or a related field and possess at least 2 years of technical support experience. Proficiency in Microsoft, Apple, and Google products, along with bilingual fluency in French and English, is required.

Skills

Technical support
Customer service
Troubleshooting
Workstation configuration
Software maintenance
Active Directory
Kandji
Freshservice
Microsoft Office 365
Google Workspace
Audiovisual equipment setup
Technical documentation
User training
Vendor management
Mac
Windows

Benefits

Equal opportunity employer
Accommodation for disabilities

Visa sponsorship

Not detected in the job text

Keywords

IT Technician
Service Desk
Technical Support
Mac
Windows
Kandji
Slack
Google Workspace
Dropbox
SharePoint
Microsoft Office 365
Apple Business Manager
Active Directory
Okta
Sophos
Adobe Suite
AutoCAD
SketchUp
SolidWorks
Freshservice
Zoom
Microsoft Teams
Apple TV
Audiovisual
IT Infrastructure

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