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LV
SEASONAL ASSOCIATE-EN
La Vie En Rose
Winnipeg, MB
- Part-time
You listen to customers’ needs to provide exceptional customer service;
Added just now
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Kamloops, BC
- Full-time
…runs smoothly and that your team provides the best possible customer service. When you’re working as acting manager, your tasks will include meeting overall goals, maintaining our corporate…
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Architecte de solution Microsoft Dynamics CE / Power Platform
CGI
Montreal, QC
- Full-time
Experience with the Dynamics 365 Customer Service or Dynamics 365 Field Service modules
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MU
Accounting Tech II - Accounts Receivable Trade & Billing, Financial Services
MacEwan University
AB · Edmonton, AB
- Full-time
Excellent professional, interpersonal, customer service and communication skills; and
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CH
Scheduling Coordinator – Hamilton (Full-Time)
CBI Home Health
Hamilton, ON
- Full-time
Experience: At least 2 years of experience in Customer Service, Scheduling, and/or Coordination, preferably within a contact center environment.
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MM
Customer Service Representative
Malach Metal & Machining
Brossard, QC
- Full-time
The Customer Service Representative plays an important role in creating a positive and reliable experience for Malach customers. This role acts as a key point of contact for customer…
Added just now
MC
SysOps Software Architect (36136)
Myticas Consulting
Ottawa, ON
- Full-time
Ensure visibility of service status, network performance, alarms, events, logs, and customer-impacting issues; specify operational automation.
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Con-Test - Technician - EDM
BGE Indoor Air Quality Solutions Ltd.
Edmonton, AB
…ensure quality work and satisfied customers. Provide excellent customer service when communicating findings to clients, explaining results, and offering guidance on equipment use and…
Added 15 mins ago
MC
Embedded Software Architect, User Terminals (36137)
Myticas Consulting
Ottawa, ON
- Full-time
Serve as software technical authority during customer engagements and design reviews.
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TI
Dynamics 365 Lead Developer
Tekgence Inc
Montreal, QC
- Contract
Experience with Microsoft Dynamics 365 Customer Service
Added 15 mins ago
BP
Page - On-Site
Burlington Public Library
Burlington, ON
- Part-time
Provide directional customer service and referral to other library staff
Added 15 mins ago
TU
Applications Technical Lead
The University of British Columbia
Vancouver, BC
- $11,397 to $17,081.58 CAD / month
- Full-time
OCIO | Enterprise Automation and Service Delivery
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Bilingual Facility Services Manager (ENG/FR)
BGIS
Montreal, QC
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 29 mins ago
SP
Customer Success Manager - Core Clouds
Salesforce Partner Canada
Toronto, ON
- Full-time
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their…
Added 29 mins ago
A
Ingenieur Mecanique - Mechanical Engineer
Actalent
Laval, QC
- $46 to $77 CAD / hour
- Contract
Support customers and after-sales service teams with technical issues.
Added 29 mins ago
A
Ingenieur Mecanique - Mechanical Engineer
Actalent
Montreal, QC
- $46 to $77 CAD / hour
- Contract
Support customers and after-sales service teams with technical issues.
Added 29 mins ago
T
Application Analyst
ThoughtStorm
AB · Alberta, Canada
- Contract
A System Analyst applies a broad knowledge of various technical areas to foresee and rectify certain problem areas within technology or with a mix of technologies, but the focus is to…
Added 29 mins ago
D
Senior Java Backend Developer - Operate (Future Opportunity)
Deloitte
Toronto, ON
- Full-time
…Java and Spring Boot, translating business requirements into technical solutions that follow best practices. You will collaborate closely with business analysts, project managers, and…
Added 29 mins ago
C
Customer Service Rep (Travel Enthusiast) On-Site
Concentrix
NS · Glace Bay, NS
- Full-time
Join a world-class team in Cape Breton, NS, as a Customer Service Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and…
Added 30 mins ago
SF
Technical Sales Specialist
Sterling Fleet Outfitters
Surrey, BC
- $68,000 to $80,000 CAD / year
- Full-time
Our success is built on a team of hardworking, skilled professionals who take pride in delivering high-quality work and exceptional customer service.
Added 30 mins ago
UO
Undergraduate Admissions Coordinator
University of British Columbia
Vancouver, BC · UBCV | MacIsaac Health Building (GWHB)
- $5,027 to $5,413 CAD / month
- Full-time
9. Provides knowledgeable and high quality customer service to prospective students and when appropriate, their families, Counsellors, Enrolment Service Professionals and other members of…
Added 30 mins ago
BS
Alert Management Specialist - Bilingual (English/French)
Blackline Safety
Remote, Canada
- Full-time
- Remote
Deliver exceptional customer service to ensure positive client experiences and satisfaction.
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TS
Store Associate
The Salvation Army Canada and Bermuda Territory
North Vancouver, BC
- Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 30 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Milton, ON
- Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 30 mins ago
E
Specialist II TIS Application Observability
Enbridge
Calgary, AB · Edmonton, AB · Toronto, ON
- Full-time
…Specialist II, TIS Application Observability to serve as the technical authority for our enterprise observability platform and monitoring strategy. In this role, you will transform…

Sid Lee

Service Desk L1 Support Agent

Toronto, ON, Canada

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Job details

Experience: A minimum of 2 years of experience in technical support, including customer service.
Working hours: 35 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

WHO WE ARE

Sid Lee is a multidisciplinary creative collective striving to make a difference and celebrating culture with bold ideas. Over 300 artisans work as one team from offices in Montreal, Toronto, New York, Paris, London, and San Francisco. They strive to break the ordinary through brand building, brand expression and brand experience. Its creative community also includes Yard, Digital Kitchen, Sid Lee Sport, Sid Lee Architecture, and Haigo. Alongside daring clients, Sid Lee draws on its rich collection of disciplines: from craft to culture and innovation, empowering its clients to outperform their competitors, earn the trust of their customers, and increase their influence.

Sid Lee is a member of Kyu, a collective of top-tier global creative companies established by Hakuhodo DY Holdings. Sid Lee also imagined C2 Montréal, one of the largest creative-business conferences in the world.

ROLE

Reporting to the VP of IT, the IT Technician focuses on troubleshooting and is responsible for providing technical support to company users. In a client-focused and team-oriented environment, the selected candidate will perform various installation and maintenance tasks while ensuring the optimal functioning of various software. Able to handle multiple tasks simultaneously, they must prioritize effectively and demonstrate resourcefulness and attention to detail.

The technologies used include : Mac, Windows, KANDJI, Slack, Google Workspace, Dropbox, SharePoint, Microsoft Office 365, Apple Business Manager, Active Directory, OKTA, Sophos, Adobe Suite, AutoCAD, SketchUp, SolidWorks, and various other tools in the creative and architectural domains.

RESPONSIBILITIES

Install and configure new workstations and mobile devices.
Maintain and update software, computers, and printers.
Use KANDJI and Active Directory for computer deployment.
Handle IT requests submitted through our Freshservice ticketing system.
Propose solutions to resolve complex issues.
Prepare and maintain up-to-date IT procedures/processes/technical documents.
Provide training to users as needed.
Ensure impeccable customer service.
Liaise with vendors regarding equipment.
Install audiovisual equipment for internal events (projectors, microphones, audio systems, etc.)

REQUIREMENTS

College diploma (DEC) in Computer Science, Information Technology, and/or User Support, or equivalent.
A minimum of 2 years of experience in technical support, including customer service.
Knowledge of Microsoft, Apple, and Google products.
Experience in setting up Zoom rooms, Microsoft Teams, and Apple TV.
Autonomy, resourcefulness, and efficiency are essential qualities for this role, as well as versatility, interpersonal skills, and professionalism.
Fluency in French and English, both oral and written, to work with national and international clients and colleagues (50% of the time).

CONDITIONS

Ability to be present at the Montreal office at least 4 days per week.
Ability to work on a variable schedule between 7:00 AM and 6:00 PM upon request.
35 hours per week.

Proud to be an equal opportunity employer, Sid Lee is committed to creating a diverse work environment. All qualified applicants are considered without regard to citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age or veteran status.

We encourage women, Indigenous peoples, persons with disabilities, and members of visible and ethnic minorities to apply for our job opportunities. Additionally, accommodation measures can be made available for persons with disabilities upon request at any stage of the pre-selection and selection process.

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More about this job

Responsibilities

The IT Technician is responsible for providing technical support, troubleshooting, and maintaining software and hardware for company users. They will also handle IT requests, manage workstation deployments, and assist with audiovisual setups for internal events.

Requirements

Candidates must hold a college diploma in Computer Science or a related field and possess at least 2 years of technical support experience. Proficiency in Microsoft, Apple, and Google products, along with bilingual fluency in French and English, is required.

Skills

Technical support
Customer service
Troubleshooting
Workstation configuration
Software maintenance
Active Directory
Kandji
Freshservice
Microsoft Office 365
Google Workspace
Audiovisual equipment setup
Technical documentation
User training
Vendor management
Mac
Windows

Benefits

Equal opportunity employer
Accommodation for disabilities

Visa sponsorship

Not detected in the job text

Keywords

IT Technician
Service Desk
Technical Support
Mac
Windows
Kandji
Slack
Google Workspace
Dropbox
SharePoint
Microsoft Office 365
Apple Business Manager
Active Directory
Okta
Sophos
Adobe Suite
AutoCAD
SketchUp
SolidWorks
Freshservice
Zoom
Microsoft Teams
Apple TV
Audiovisual
IT Infrastructure

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