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Added 15 mins ago
T
Data Analytics Associate, CIB Business Management
TD
Toronto, ON
- Full-time
Added 15 mins ago
MM
Coordinator, Facilities Planning Projects
MSC Mediterranean Shipping Company
Montreal, QC
- Full-time
…current information is clearly documented and communicated to manager and key…
Added 15 mins ago
FN
We are hiring a Mortgage Funder, Third Party Residential Underwriting - MBBS!
First National Financial LP
Toronto, ON · East York, ON
- Full-time
Escalate any documentation issues to the Mortgage Underwriter and/or Manager for review
Added 15 mins ago
CL
Human Resources - HR Business Partner
Cosmetica Laboratories Inc
Toronto, ON · Scarborough, ON
- Full-time
…governance, escalates significant risks and exceptions to the Senior Manager, Human Resources, and remains responsible for coordinating approved actions through…
Added 45 mins ago
T
Cyber Security Intern/Co-op (Winter 2027)
TD
Mississauga, ON · Toronto, ON
- Full-time
…will work with experienced colleagues, receive world class training, and be part of a community of students across TD, where you will have an impact, grow as individual and experience our…
Added 45 mins ago
T
AVP, Technology Portfolio Management, Transaction Banking & Payments, TD Securities
TD
Toronto, ON
- Full-time
Added 45 mins ago
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Senior Governance & Control Analyst
TD
Toronto, ON
- Full-time
Reporting to the Manager, TDS G&C, the primary role of the Senior Analyst, TDS G&C, support all TDS businesses in adherence to regulatory and enterprise requirements, managing non-financial…
Added 1 hour ago
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Senior Relationship Manager (Mid-Market)
BMO
Toronto, ON · FCP
- Full-time
As a Senior Relationship Manager, you'll manage and grow a portfolio of commercial clients while driving new business development across the Greater Toronto Area. You'll collaborate with…
Added 1 hour ago
AW
Senior DevSecOps Engineer
Aviso Wealth
Remote, Canada
- $120,000 to $135,000 CAD / year
- Full-time
- Remote
Reporting to the DevSecOps Manager, this role provides technical leadership, mentorship, and guidance to other Engineers while collaborating closely with teams across TSP to enhance the…
Added 1 hour ago
Resident Manager 2-Person Team (Peterborough)
Realstar
Peterborough, ON
…value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets…
Added 1 hour ago
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Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
TPCA The Well
- Full-time
As a Partner Customer Success Manager (PCSM), you are the dedicated post-sales commercial owner and strategic platform advisor for a high-value portfolio of 150–250 accounting firms,…
Added 1 hour ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
TPCA The Well
- Full-time
As a Partner Customer Success Manager (PCSM), you are the dedicated post-sales commercial owner and strategic platform advisor for a high-value portfolio of 150–250 accounting firms,…
Added 1 hour ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
TPCA The Well
- Full-time
As a Partner Customer Success Manager (PCSM), you are the dedicated post-sales commercial owner and strategic platform advisor for a high-value portfolio of 150–250 accounting firms,…
Added 1 hour ago
M(
Manager, Scotia Club (14-month contract)
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Full-time
From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto…
Added 1 hour ago
IG
Human Resources Generalist
Insight Global
Toronto, ON
- $70,000 to $75,000 CAD / year
- Full-time
…our growing team in Canada. This role will be located at our Toronto office, and report into the Manager, Canadian Operations. This individual will hold responsibility for Canadian…
Added 1 hour ago
A
DevSecOps Engineer
Aviso
Vancouver, BC
- $120,000 to $130,000 CAD / year
- Full-time
Reporting to the DevSecOps Manager, this role provides technical leadership, mentorship, and guidance to other Engineers while collaborating closely with teams across TSP to enhance the…
Added 1 hour ago
PS
Business Development Representative for a VC Firm - (US & Europe Markets)
Purple Sales
Toronto, ON
- Full-time
…and sales outsourcing. Our global operations are managed from Toronto, with additional presence in New York, San Francisco, and…
Added 2 hours ago
T
TDS Operations Analyst III
TD
Toronto, ON
- Full-time
Identify areas of concern: Work closely with the manager to identify and address areas of concern, whether from a KYC perspective or any other challenges the department is facing.
Added 2 hours ago
T
Senior Information Security Analyst - Detection Engineering
TD
Toronto, ON
- Full-time
Added 2 hours ago
T
TDS Operations Analyst II
TD
Toronto, ON
- Full-time
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits
Added 2 hours ago
T
AVP Business Operations - BWI Technology
TD
Toronto, ON
- Full-time
Workforce & Real Estate Management: Liaise with Technology Real Estate Senior Manager to create a sustainable location strategy.
Added 2 hours ago
T
Senior Market Risk Analyst (5622)
TD
Toronto, ON
- Full-time
Reporting to the Senior Manager, Market Risk, the Senior Risk Analyst’s accountabilities include:
Added 2 hours ago
B
Director, BMO Capital Partners (BMOCP)
BMO
Toronto, ON · FCP
- Full-time
…milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and…
Added 2 hours ago
M
Senior Manager, Commercial Management
Metrolinx
Canada
- Full-time
…Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the…
Added 2 hours ago
M
Environmental Management Specialist
Metrolinx
Canada
- Full-time
…Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the…

Sid Lee

Service Desk L1 Support Agent

Toronto, ON, Canada

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Job details

Experience: A minimum of 2 years of experience in technical support, including customer service.
Working hours: 35 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

WHO WE ARE

Sid Lee is a multidisciplinary creative collective striving to make a difference and celebrating culture with bold ideas. Over 300 artisans work as one team from offices in Montreal, Toronto, New York, Paris, London, and San Francisco. They strive to break the ordinary through brand building, brand expression and brand experience. Its creative community also includes Yard, Digital Kitchen, Sid Lee Sport, Sid Lee Architecture, and Haigo. Alongside daring clients, Sid Lee draws on its rich collection of disciplines: from craft to culture and innovation, empowering its clients to outperform their competitors, earn the trust of their customers, and increase their influence.

Sid Lee is a member of Kyu, a collective of top-tier global creative companies established by Hakuhodo DY Holdings. Sid Lee also imagined C2 Montréal, one of the largest creative-business conferences in the world.

ROLE

Reporting to the VP of IT, the IT Technician focuses on troubleshooting and is responsible for providing technical support to company users. In a client-focused and team-oriented environment, the selected candidate will perform various installation and maintenance tasks while ensuring the optimal functioning of various software. Able to handle multiple tasks simultaneously, they must prioritize effectively and demonstrate resourcefulness and attention to detail.

The technologies used include : Mac, Windows, KANDJI, Slack, Google Workspace, Dropbox, SharePoint, Microsoft Office 365, Apple Business Manager, Active Directory, OKTA, Sophos, Adobe Suite, AutoCAD, SketchUp, SolidWorks, and various other tools in the creative and architectural domains.

RESPONSIBILITIES

Install and configure new workstations and mobile devices.
Maintain and update software, computers, and printers.
Use KANDJI and Active Directory for computer deployment.
Handle IT requests submitted through our Freshservice ticketing system.
Propose solutions to resolve complex issues.
Prepare and maintain up-to-date IT procedures/processes/technical documents.
Provide training to users as needed.
Ensure impeccable customer service.
Liaise with vendors regarding equipment.
Install audiovisual equipment for internal events (projectors, microphones, audio systems, etc.)

REQUIREMENTS

College diploma (DEC) in Computer Science, Information Technology, and/or User Support, or equivalent.
A minimum of 2 years of experience in technical support, including customer service.
Knowledge of Microsoft, Apple, and Google products.
Experience in setting up Zoom rooms, Microsoft Teams, and Apple TV.
Autonomy, resourcefulness, and efficiency are essential qualities for this role, as well as versatility, interpersonal skills, and professionalism.
Fluency in French and English, both oral and written, to work with national and international clients and colleagues (50% of the time).

CONDITIONS

Ability to be present at the Montreal office at least 4 days per week.
Ability to work on a variable schedule between 7:00 AM and 6:00 PM upon request.
35 hours per week.

Proud to be an equal opportunity employer, Sid Lee is committed to creating a diverse work environment. All qualified applicants are considered without regard to citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age or veteran status.

We encourage women, Indigenous peoples, persons with disabilities, and members of visible and ethnic minorities to apply for our job opportunities. Additionally, accommodation measures can be made available for persons with disabilities upon request at any stage of the pre-selection and selection process.

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More about this job

Responsibilities

The IT Technician is responsible for providing technical support, troubleshooting, and maintaining software and hardware for company users. They will also handle IT requests, manage workstation deployments, and assist with audiovisual setups for internal events.

Requirements

Candidates must hold a college diploma in Computer Science or a related field and possess at least 2 years of technical support experience. Proficiency in Microsoft, Apple, and Google products, along with bilingual fluency in French and English, is required.

Skills

Technical support
Customer service
Troubleshooting
Workstation configuration
Software maintenance
Active Directory
Kandji
Freshservice
Microsoft Office 365
Google Workspace
Audiovisual equipment setup
Technical documentation
User training
Vendor management
Mac
Windows

Benefits

Equal opportunity employer
Accommodation for disabilities

Visa sponsorship

Not detected in the job text

Keywords

IT Technician
Service Desk
Technical Support
Mac
Windows
Kandji
Slack
Google Workspace
Dropbox
SharePoint
Microsoft Office 365
Apple Business Manager
Active Directory
Okta
Sophos
Adobe Suite
AutoCAD
SketchUp
SolidWorks
Freshservice
Zoom
Microsoft Teams
Apple TV
Audiovisual
IT Infrastructure

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