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Added 13 hours ago
M
Stagiaire en affaires médicales / Medical Affairs Intern
MSD
Kirkland, QC
- Full-time
…Medical Affairs, Medical Studies, Meeting Facilitation, Office Applications, Project Management, Regulatory Documents, Reporting and Analysis, Scientific Literacy, Scientific Writing,…
Added 13 hours ago
Administrative Assistant
Strategic Group
Calgary, AB
Added 13 hours ago
HS
Data Warehouse System Engineer
Hyve Solutions
ON · Ontario, Canada
- Full-time
Experience designing and delivering enterprise-level data platform solutions rather than single business applications. Hands-on experience with Lakehouse implementation, data lake…
Added 13 hours ago
Mechanical Service Technician – Heavy Equipment
Levitt-Safety
Sudbury, ON
Levitt-Safety may use AI-enabled tools to support the screening and assessment of applications. All AI-supported results are reviewed by a member of our recruitment team before any hiring…
Added 13 hours ago
Richmond (3) - Keyholder
Zwilling J.A. Henckels Canada Ltd
Richmond, BC
Added 13 hours ago
Niagara (5) - Keyholder
Zwilling J.A. Henckels Canada Ltd
Niagara-on-the-Lake, ON
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Market Mall (23) - Sales Associate
Zwilling J.A. Henckels Canada Ltd
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Cross Iron Mills (14) - Keyholder
Zwilling J.A. Henckels Canada Ltd
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HS
Site Reliability Engineer- EDI
Hyve Solutions
ON · Ontario, Canada
- $70,000 to $110,000 CAD / year
- Full-time
Monitor production services and respond to incidents affecting business-critical applications, integrations, and infrastructure, restoring service quickly and minimizing operational…
Added 13 hours ago
C
Senior Automation Test Lead
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Senior Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in…
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AI Engineer, Platform and Runtime
HS Financial Technologies
Halifax, NS
…operate HS Financial Technologies' shared AWS platform for AI applications and agents. AWS is the primary platform, while experience applying comparable patterns on other enterprise clouds…
Added 13 hours ago
T-
Computer Science Teacher / Enseignant-e de Technologie (2027-2028)
TFS - Canada’s International School (Toronto French School)
Toronto, ON
- Full-time
TFS welcomes applications from Indigenous peoples, persons with disabilities, visible minorities, persons of all sexual orientations and gender identities, and all others with the skills…
Added 13 hours ago
T-
Science Teacher (Physics-Chemistry) / Enseignant-e de Physique-Chimie (2027-2028)
TFS - Canada’s International School (Toronto French School)
Toronto, ON
- Full-time
TFS welcomes applications from Indigenous peoples, persons with disabilities, visible minorities, persons of all sexual orientations and gender identities, and all others with the skills…
Added 13 hours ago
T-
Science Teacher (Biology) / Enseignant-e de SVT (Biologie) (2027-2028)
TFS - Canada’s International School (Toronto French School)
Toronto, ON
- Full-time
TFS welcomes applications from Indigenous peoples, persons with disabilities, visible minorities, persons of all sexual orientations and gender identities, and all others with the skills…
Added 13 hours ago
S
Technical Support Engineer
Sidetrade
Calgary, AB
- Full-time
…dedicated to Order-to-Cash (O2C). Its platform combines O2C applications, autonomous AI agents, and Aimie IQ, an intelligent natural-language interface that helps multinationals accelerate…
Added 13 hours ago
FG
Health & Safety Specialist
Flynn Group of Companies
Halifax, NS
- Full-time
Computer literate in Windows applications; Microsoft Office (Excel, Word, Outlook, PowerPoint)
Added 13 hours ago
HC
LTO - Grade 8 (1.00 FTE)
Halton Catholic District School Board
Milton, ON
- Full-time
…seniority. In the event the assignment remains unfilled, qualified applications from the Occasional Roster will be…
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OD
FR 5% Elem Contract, Grade 7, History/Geography (Tues 1:30-2:30)
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON · Nepean, ON
- Contract
Applications Will Be Considered In The Following Order:
Added 13 hours ago
HC
LTO - Grade 5 (1.00 FTE)
Halton Catholic District School Board
Milton, ON
- Full-time
…seniority. In the event the assignment remains unfilled, qualified applications from the Occasional Roster will be…
Added 13 hours ago
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26ELM234 - Long Term Occasional - French Immersion Grade 1 - 1.0 FTE
Upper Grand District School Board
Guelph, ON
- Full-time
…The Community And Students We Serve. We Actively Encourage Applications From Members Of Groups Who Have Historically And/or Currently Experience Marginalization And/or Barriers To Equity,…
Added 13 hours ago
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FR 62% Elem Contract, Kindergarten, French (Mon 8:00-12:50, Tues - Fri 8:00-11:50)
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON
- Contract
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Added 13 hours ago
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People & Culture Coordinator
INNOCEAN Canada
Toronto, ON
- Full-time
Our recruitment team may use AI-assisted tools to help identify and review candidate applications based on job-related requirements and qualifications. All hiring decisions are made by…
Added 13 hours ago
ML
Business Development Manager
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- Full-time
Working knowledge of AI tools and their practical business applications, including using AI to support prospecting, market research, proposal development, and client reporting.
Added 13 hours ago
BU
Senior Lab Demonstrator, Computer Science
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
…methodologies, programming languages, software development, and applications used within the…
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Sidetrade

Technical Support Engineer

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: 2-3 years of experience is required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role
Posting language: English
Posted: Nov 2, 2026

Original job description

Do you thrive on solving complex technical problems and turning customer challenges into success stories? At Sidetrade, we're looking for a driven Technical Support Engineer to join our global Support team. You'll work with enterprise customers across North America and Europe, troubleshoot technical and functional issues, and partner with cross-functional teams to ensure customers achieve maximum value from our innovative AI platform.

About Sidetrade

Sidetrade (Euronext Growth: ALBFR.PA) is an AI-native company dedicated to Order-to-Cash (O2C). Its platform combines O2C applications, autonomous AI agents, and Aimie IQ, an intelligent natural-language interface that helps multinationals accelerate their cash generation, all built on SAFE, the Sidetrade Agentic Framework for Enterprise. Sidetrade operates the world's largest proprietary O2C Data Lake, built on $9 trillion in B2B transactions and millions of buying companies. We use this data to train specialized AI models that monitor, analyze, decide, and act autonomously throughout the O2C cycle. Sidetrade supports companies in 85 countries with 450 employees across Europe, North America, and Asia-Pacific.

We're proud of our 38 nationalities, and these diverse perspectives drive our innovation, one-team culture, and customer-first mindset. Sidetrade has been positioned as a Gartner® Magic Quadrant™ Leader since 2022. We value passion over perfection. So, if you're eager to learn and bring great energy, we want to hear from you. Be you. Grow with us.

Curious about Sidetrade? Catch Aimie in motion: Aimie Video

The role:

As part of Sidetrade's Support team, you will work closely with our customers to understand the challenges they face every day and help them succeed with our platform. You will troubleshoot technical and functional issues, guide customers through solutions, and clearly explain product features to resolve problems.

You will collaborate with Customer Experience, Product, and R&D teams to investigate issues and ensure customers receive timely and effective support.

This role participates in a rotating shift schedule to help provide extended coverage across time zones.

This position is based in our Calgary office with an expectation of between three to four days in office per week.

What you will be doing:

Provide technical and functional support to our customers

Provide innovative solutions for the customer's functional and technical challenges

Resolve complex issues applying analytical problem-solving skills

Manage the escalation process working with Customer Experience, Product and R&D

Become a Product Expert and share best practices with your colleagues

Translating complex technical workflows into clear, structured documentation (process maps, SOPs, runbooks, and user guides)

Collaborating with technical and business stakeholders to validate understanding and keep documentation accurate and up to date

Based in North America, you will ensure the 24x5 and eventual 24x7 coverage with your Europe-based colleagues

Requirements

You should apply if:

2-3 years of experience is required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role

Strong analytical and troubleshooting skills with a structured approach to problem solving

The ability to work in a shift rotation Monday-Friday and occasional weekends:

Day shift: 8-hour shift beginning at 8am

Evening shift: 8-hour shift beginning at 4pm

Strong written and verbal communication skills, with the ability to explain technical issues clearly to customers

Technical knowledge of SQL, Linux, or web application support

A proactive mindset and the ability to take ownership of issues through resolution

Fluency in English

Nice to have:

Experience with Order-to-Cash (O2C) processes, including areas such as invoicing, collections, accounts receivable, or credit management.
Experience and familiarity with support and ticketing tools (Salesforce Service Cloud, Jira, etc.).
Fluency in French

Benefits

Premium office facilities- including a free health club membership, basketball court, golf simulator, food trucks, tenant lounge & bar, bike storage, and more!
Hybrid work model - a flexible mix of in-office and remote days.
Great culture - active Social Club organizing regular team events and activities.
Health & wellness - medical coverage, life insurance, and other wellness programs.
Time off - competitive paid holidays plus public holidays.
Career growth & compensation - competitive salary, equal opportunities, learning & mentorship programs, and advancement support.

Because when you thrive, we all succeed!

We're committed to providing a welcoming and inclusive experience for every candidate.

If you need any accommodation during the hiring process, just let us know.

Agencies

We only accept applications from invited agencies via our Workable portal. Unsolicited CVs sent to managers or HR won't be subject to fees.

Apply About employer

More about this job

Responsibilities

Provide technical and functional support to enterprise customers, troubleshoot complex issues, explain product features, and manage escalations in collaboration with Customer Experience, Product, and R&D teams. Become a product expert, create and maintain clear technical documentation, and help deliver extended support coverage across North America and Europe.

Requirements

Requires 2–3 years of enterprise B2B technical or application support experience, strong analytical troubleshooting skills, clear written and verbal communication, and technical knowledge of SQL, Linux, or web application support. Candidates must be fluent in English, take ownership of issues, and be able to work rotating weekday shifts with occasional weekends; O2C experience, support ticketing tools, and French are advantageous.

Skills

Technical Support
Application Support
Analytical Problem-Solving
Troubleshooting
Customer Communication
SQL
Linux
Web Application Support
Issue Escalation
Technical Documentation
Process Mapping
Standard Operating Procedures
Runbooks
Order-to-Cash Processes
Ticketing Tools
Customer Support

Benefits

Free Health Club Membership
Hybrid Work Model
Social Club and Team Events
Medical Coverage
Life Insurance
Wellness Programs
Paid Holidays
Learning and Mentorship Programs
Career Advancement Support

Visa sponsorship

Not detected in the job text

Keywords

Enterprise B2B Support
Technical Support
Application Support
Order-to-Cash
O2C
Artificial Intelligence
AI Platform
SQL
Linux
Web Applications
Troubleshooting
Analytical Problem-Solving
Customer Experience
Issue Escalation
Product Support
Research and Development
Technical Documentation
Process Maps
Standard Operating Procedures
Runbooks
User Guides
Salesforce Service Cloud
Jira
Invoicing
Collections
Accounts Receivable
Credit Management
Rotating Shifts
24x5 Support
24x7 Support

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