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Added 6 days ago
M
Manager, Strategic Partnership Development
Metrolinx
Toronto, ON
- Full-time
…monitor, evaluate, and motivate team to reach revenue targets. Support sales team members on calls, meetings, and presentations to prospective partners to improve and enhance the Metrolinx…
Added 6 days ago
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Senior Advisor, IT Architecture
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
Develop and update policies, standards, and architecture targets to support your unit’s strategic projects and initiatives
Added 6 days ago
C
Senior Automation Test Lead
Citi
Mississauga, ON
- Full-time
…responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology Team. The overall objective of this role is to lead…
Added 6 days ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Calgary, AB
- Full-time
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
Added 6 days ago
C
Server
Chartwell
Guelph, ON
- Full-time
Added 6 days ago
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Associate Financial Advisor
CIBC
Port Elgin, ON
- Full-time
…employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition…
Added 6 days ago
C
Mobile Financial Services Representative
CIBC
Surrey, BC
- Full-time
As a member of the Personal and Business Banking team, you’ll deliver an exceptional client experience to support CIBC’s vision of leadership in client relationships and increased client…
Added 6 days ago
CI
Sales Associate
Carters Inc.
Winnipeg, MB
- Part-time
If you are a CURRENT Carter’s employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally.
Added 6 days ago
J
Systems Testing/QA Specialist – Senior
Joblinxsapp
Toronto, ON
- Full-time
The candidate will work closely with developers, business analysts, project managers, and testing leads to ensure application quality, system reliability, and compliance with business…
Added 6 days ago
OI
Global IT Support Engineer
Orbis Investments
Burnaby, BC
- Full-time
Experienced in enterprise application support across cloud and on-prem environments.
Added 6 days ago
RV
Temporary Learning Assistant - Nose Creek Elementary School
Rocky View Schools
Airdrie, AB
- Temporary
…values of Leadership, People, Community and Innovation, and support our vision that RVS is a world-class learning organization where all students achieve their absolute…
Added 6 days ago
CC
Conseiller·ère à la vie étudiante – Communautés autochtones et interculturelles
Champlain College - Lennoxville
Sherbrooke, QC
- Full-time
In this role, you will support the success, well-being, inclusion, and engagement of Indigenous, intercultural, and refugee students through culturally responsive programs, services, and…
Added 6 days ago
S
Technical Support Engineer
Sidetrade
Calgary, AB
- Full-time
2-3 years of experience is required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role
Added 6 days ago
KP
SCHOOL PSYCHOLOGIST/ PSYCHOLOGICAL ASSOCIATE
Kawartha Pine Ridge District School Board
Peterborough, ON
- Full-time
All positions in the Kawartha Pine Ridge District School Board support the schools priority of student achievement and the Boards mission to educate our students to excel in learning, to…
Added 6 days ago
FG
Health & Safety Specialist
Flynn Group of Companies
Halifax, NS
- Full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential…
Added 6 days ago
G
Energy Marshal
GagaMuller
Regina, SK
- Full-time
In this client-side safety and energy management role, you will support the safe energization, commissioning, and turnover of electrical and mechanical systems on large-scale data center…
Added 6 days ago
PS
Head Facility Operator @ Central Collegiate
Prairie South School Division #210
Moose Jaw, SK
- Full-time
…facility and works with the Principal and Facilities Supervisor to support the training of new Facility Operator…
Added 6 days ago
P4
Product Design Lead
Port 443 Inc.
Burlington, ON
- $110,000 to $140,000 CAD / year
- Full-time
…showing up like actual humans. That matters to us in how we support our customers and how we treat each other…
Added 6 days ago
BH
Educational Assistant - Temporary FT - St. Basil School (1.0 FTE)
Brant Haldimand Norfolk Catholic District School Board
Brantford, ON
- Internship
…on any of the protected grounds in the Human Rights Code to support candidate participation in the hiring process. When contacted, candidates will be provided with an overview of the…
Added 6 days ago
P4
Customer Success Specialist
Port 443 Inc.
Burlington, ON
- $55,000 CAD / year
- Full-time
…showing up like actual humans. That matters to us in how we support our customers and how we treat each other…
Added 6 days ago
BH
Educational Assistant - Temporary FT - Notre Dame School, Caledonia (1.0 FTE)
Brant Haldimand Norfolk Catholic District School Board
Caledonia, ON
- Internship
…on any of the protected grounds in the Human Rights Code to support candidate participation in the hiring process. When contacted, candidates will be provided with an overview of the…
Added 6 days ago
BH
Educational Assistant - Temporary FT - Sacred Heart School, Paris (1.0 FTE)
Brant Haldimand Norfolk Catholic District School Board
Paris, ON
- Internship
…on any of the protected grounds in the Human Rights Code to support candidate participation in the hiring process. When contacted, candidates will be provided with an overview of the…
Added 6 days ago
HD
Qualified French Elementary Occasional Teacher
Hamilton-Wentworth District School Board (HWDSB)
Hamilton, ON
- Full-time
…schools and 1 Adult Learning Centre, in addition to providing support and service to approximately 8,800 staff…
Added 6 days ago
OD
FR 5% Elem Contract, Grade 7, History/Geography (Tues 1:30-2:30)
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON · Nepean, ON
- Contract
…communities where principals, vice-principals, teachers and support staff nurture student well-being and challenge students to achieve their…
Added 6 days ago
UG
26ELM234 - Long Term Occasional - French Immersion Grade 1 - 1.0 FTE
Upper Grand District School Board
Guelph, ON
- Full-time
Ready to make a difference? Candidates are invited to submit their application through . As part of the application process, a minimum of two (2) professional supervisory references are…

Sidetrade

Technical Support Engineer

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: 2-3 years of experience is required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role
Posting language: English
Posted: Nov 2, 2026

Original job description

Do you thrive on solving complex technical problems and turning customer challenges into success stories? At Sidetrade, we're looking for a driven Technical Support Engineer to join our global Support team. You'll work with enterprise customers across North America and Europe, troubleshoot technical and functional issues, and partner with cross-functional teams to ensure customers achieve maximum value from our innovative AI platform.

About Sidetrade

Sidetrade (Euronext Growth: ALBFR.PA) is an AI-native company dedicated to Order-to-Cash (O2C). Its platform combines O2C applications, autonomous AI agents, and Aimie IQ, an intelligent natural-language interface that helps multinationals accelerate their cash generation, all built on SAFE, the Sidetrade Agentic Framework for Enterprise. Sidetrade operates the world's largest proprietary O2C Data Lake, built on $9 trillion in B2B transactions and millions of buying companies. We use this data to train specialized AI models that monitor, analyze, decide, and act autonomously throughout the O2C cycle. Sidetrade supports companies in 85 countries with 450 employees across Europe, North America, and Asia-Pacific.

We're proud of our 38 nationalities, and these diverse perspectives drive our innovation, one-team culture, and customer-first mindset. Sidetrade has been positioned as a Gartner® Magic Quadrant™ Leader since 2022. We value passion over perfection. So, if you're eager to learn and bring great energy, we want to hear from you. Be you. Grow with us.

Curious about Sidetrade? Catch Aimie in motion: Aimie Video

The role:

As part of Sidetrade's Support team, you will work closely with our customers to understand the challenges they face every day and help them succeed with our platform. You will troubleshoot technical and functional issues, guide customers through solutions, and clearly explain product features to resolve problems.

You will collaborate with Customer Experience, Product, and R&D teams to investigate issues and ensure customers receive timely and effective support.

This role participates in a rotating shift schedule to help provide extended coverage across time zones.

This position is based in our Calgary office with an expectation of between three to four days in office per week.

What you will be doing:

Provide technical and functional support to our customers

Provide innovative solutions for the customer's functional and technical challenges

Resolve complex issues applying analytical problem-solving skills

Manage the escalation process working with Customer Experience, Product and R&D

Become a Product Expert and share best practices with your colleagues

Translating complex technical workflows into clear, structured documentation (process maps, SOPs, runbooks, and user guides)

Collaborating with technical and business stakeholders to validate understanding and keep documentation accurate and up to date

Based in North America, you will ensure the 24x5 and eventual 24x7 coverage with your Europe-based colleagues

Requirements

You should apply if:

2-3 years of experience is required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role

Strong analytical and troubleshooting skills with a structured approach to problem solving

The ability to work in a shift rotation Monday-Friday and occasional weekends:

Day shift: 8-hour shift beginning at 8am

Evening shift: 8-hour shift beginning at 4pm

Strong written and verbal communication skills, with the ability to explain technical issues clearly to customers

Technical knowledge of SQL, Linux, or web application support

A proactive mindset and the ability to take ownership of issues through resolution

Fluency in English

Nice to have:

Experience with Order-to-Cash (O2C) processes, including areas such as invoicing, collections, accounts receivable, or credit management.
Experience and familiarity with support and ticketing tools (Salesforce Service Cloud, Jira, etc.).
Fluency in French

Benefits

Premium office facilities- including a free health club membership, basketball court, golf simulator, food trucks, tenant lounge & bar, bike storage, and more!
Hybrid work model - a flexible mix of in-office and remote days.
Great culture - active Social Club organizing regular team events and activities.
Health & wellness - medical coverage, life insurance, and other wellness programs.
Time off - competitive paid holidays plus public holidays.
Career growth & compensation - competitive salary, equal opportunities, learning & mentorship programs, and advancement support.

Because when you thrive, we all succeed!

We're committed to providing a welcoming and inclusive experience for every candidate.

If you need any accommodation during the hiring process, just let us know.

Agencies

We only accept applications from invited agencies via our Workable portal. Unsolicited CVs sent to managers or HR won't be subject to fees.

Apply About employer

More about this job

Responsibilities

Provide technical and functional support to enterprise customers, troubleshoot complex issues, explain product features, and manage escalations in collaboration with Customer Experience, Product, and R&D teams. Become a product expert, create and maintain clear technical documentation, and help deliver extended support coverage across North America and Europe.

Requirements

Requires 2–3 years of enterprise B2B technical or application support experience, strong analytical troubleshooting skills, clear written and verbal communication, and technical knowledge of SQL, Linux, or web application support. Candidates must be fluent in English, take ownership of issues, and be able to work rotating weekday shifts with occasional weekends; O2C experience, support ticketing tools, and French are advantageous.

Skills

Technical Support
Application Support
Analytical Problem-Solving
Troubleshooting
Customer Communication
SQL
Linux
Web Application Support
Issue Escalation
Technical Documentation
Process Mapping
Standard Operating Procedures
Runbooks
Order-to-Cash Processes
Ticketing Tools
Customer Support

Benefits

Free Health Club Membership
Hybrid Work Model
Social Club and Team Events
Medical Coverage
Life Insurance
Wellness Programs
Paid Holidays
Learning and Mentorship Programs
Career Advancement Support

Visa sponsorship

Not detected in the job text

Keywords

Enterprise B2B Support
Technical Support
Application Support
Order-to-Cash
O2C
Artificial Intelligence
AI Platform
SQL
Linux
Web Applications
Troubleshooting
Analytical Problem-Solving
Customer Experience
Issue Escalation
Product Support
Research and Development
Technical Documentation
Process Maps
Standard Operating Procedures
Runbooks
User Guides
Salesforce Service Cloud
Jira
Invoicing
Collections
Accounts Receivable
Credit Management
Rotating Shifts
24x5 Support
24x7 Support

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