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Jobs in Canada

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Added 15 hours ago
HS
Site Reliability Engineer- EDI
Hyve Solutions
ON · Ontario, Canada
- $70,000 to $110,000 CAD / year
- Full-time
We are looking for a proactive and technically strong Site Reliability Engineer to support business-critical application platforms, EDI services, and production infrastructure across North…
Added 15 hours ago
AM
Senior Infrastructure Engineer
Advanced Micro Devices, Inc
Markham, ON
- Full-time
We are looking for a Senior Infrastructure Engineer to own the platforms used to build and validate AMD software at scale. These platforms include large on-premises and cloud compute…
Added 15 hours ago
OI
Global IT Support Engineer
Orbis Investments
Burnaby, BC
- Full-time
Our End User Support team in Vancouver is hiring a Global IT Support Engineer to keep colleagues in eight countries productive and secure. You will be the first point of contact for…
Added 15 hours ago
S
Technical Support Engineer
Sidetrade
Calgary, AB
- Full-time
…At Sidetrade, we're looking for a driven Technical Support Engineer to join our global Support team. You'll work with enterprise customers across North America and Europe, troubleshoot…
Added 15 hours ago
K
Senior Software Engineer, Asset Management Digital Solutions (AMDS)
KPMG
ON · Toronto, Ontario
- Full-time
We are seeking a highly experienced, hands-on Senior Software Engineer with 8+ years of professional software-development experience to design, develop, and support enterprise applications…
Added 15 hours ago
K
Software Engineer, Asset Management Digital Solutions (AMDS)
KPMG
ON · Toronto, Ontario
- Full-time
We are seeking a hands-on Software Engineer with 3+ years of professional software-development experience to develop, test, and support enterprise applications using the Microsoft…
Added 15 hours ago
Sr. Software Engineer, Systems Framework & Infrastructure
Tenstorrent
Toronto, ON
…read schematics and RTL and experience debugging using lab tools (oscilloscopes and logic/ protocol analyzers) or pre-silicon…
Added 15 hours ago
I
Cloud Engineer
Irth
Canada
- Full-time
…and damage-prevention customers rely on every day. As a Cloud Engineer, you will help operate, secure, and continuously improve the production environments that power these…
Added 15 hours ago
TC
Agentic AI Engineer
Tata Consultancy Services
Mississauga, ON
- $100,000 to $130,000 CAD / year
- Full-time
TCS does not use artificial intelligence tools for candidate screening or evaluation.
Added 15 hours ago
PC
Project Coordinator, Renewables
PRI Consultants
Calgary, AB
- Full-time
Build and maintain project schedules, and coordinate field work and technologist scheduling with the Senior Geotechnical Engineer who leads the technical team.
Added 15 hours ago
PC
Project Coordinator, Renewables
PRI Consultants
Toronto, ON
- Full-time
Build and maintain project schedules, and coordinate field work and technologist scheduling with the Senior Geotechnical Engineer who leads the technical team.
Added 15 hours ago
Senior Tunnel Engineer
GHD Group Pty Ltd
Markham, ON
Our Tunnel Group and Rail and Transit Group are growing, and looking for a Senior Tunnel Engineer to join us in Toronto, Mississauga or Markham, ON. You will play a key role in a wide…
Added 16 hours ago
OC
Global IT Support Engineer
Orbis Corporation
Vancouver, BC
- Full-time
Our End User Support team in Vancouver is hiring a Global IT Support Engineer to keep colleagues in eight countries productive and secure. You will be the first point of contact for…
Added 16 hours ago
Consultant en Déploiement - Apprentissage automatique | Delivery Consultant - Machine Learning, ProServe Shared Delivery Team - Data & AI
Amazon
Calgary, AB · Vancouver, BC · Toronto, ON · Montreal, QC
…recherche un(e) ingénieur(e) en apprentissage automatique (ML Engineer) talentueux(se) pour rejoindre notre équipe en tant que Consultant(e) Delivery chez Amazon Web Services (AWS). Dans ce…
Added 16 hours ago
A
Senior Full Stack Engineer
arcadia
Toronto, ON · Greater Toronto Area, Canada
- $200,000 to $250,000 CAD / year
- Full-time
An AI company focused on medical imaging and clinical research is hiring a Senior Full Stack Engineer to build software that helps bring effective cancer treatments to patients sooner.
Added 16 hours ago
ET
Artificial Intelligence / Data Engineer Intern
Enabled Talent
Sudbury, ON · Greater Sudbury, ON
- Contract
Enabled Talent is a North American inclusion technology company developing accessible digital tools for people with disabilities and the employers, educational institutions, and community…
Added 16 hours ago
JG
Full Stack Engineer – Self-Service & Agentic Data Platform
J&M Group
Toronto, ON
- Contract
Integrate enterprise data platforms such as Databricks, DataHub, Unity Catalog, and governance tools.
Added 16 hours ago
AI
Senior Supplier Quality Engineer
Aversan Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- $95,000 to $120,000 CAD / year
- Full-time
Interested applicants must apply directly to Senior Supplier Quality Engineer to be considered for this position.
Added 16 hours ago
P
Software Engineer, AI - 12 month Contract
Pelmorex
Oakville, ON
- Contract
Be part of the team that takes working prototypes to production quality. We are building active AI tools powering key workflows for both internal partners and external customers requiring…
Added 16 hours ago
P
Software Engineer, AI - 12 month Contract
Pelmorex
Oakville, ON
- Full-time
- Contract
Be part of the team that takes working prototypes to production quality. We are building active AI tools powering key workflows for both internal partners and external customers requiring…
Added 16 hours ago
WM
Senior Software Engineer
Wellington Management
Toronto, ON
- Full-time
The Enterprise Data Experience team is seeking a Senior Software Engineer to design, build, and enhance
Added 16 hours ago
T
System Engineer
TEEMA
Vancouver, BC
- $82,000 to $100,000 CAD / year
- Full-time
Systems Engineer – IT & DevOps (Intermediate)
Added 16 hours ago
FG
Associate Director, Full-Stack Applications - Credit Module
Fitch Group
Toronto, ON
- $150,000 to $170,000 CAD / year
…expertise, which have resulted in a variety of market leading tools, methodologies, indices, research, and analytical products. Fitch Ratings is part of Fitch Group, a global leader in…
Added 16 hours ago
E
Principal Electrical Engineer - Battery Energy Storage Systems (BESS)
Enbridge
Calgary, AB · Toronto, ON
- Full-time
…excellence and innovation. We are seeking a Principal Electrical Engineer, Battery Energy Storage Systems (BESS) to join our…
Added 16 hours ago
Azure Cloud Engineer - Senior Consultant
EY
Toronto, ON
We are seeking an Azure Cloud Engineer to join EY Canada. In this role, you will be required to offer expert advice, planning, and practical assistance to EY's clients who want to move…

Sidetrade

Technical Support Engineer

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: 2-3 years of experience is required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role
Posting language: English
Posted: Nov 2, 2026

Original job description

Do you thrive on solving complex technical problems and turning customer challenges into success stories? At Sidetrade, we're looking for a driven Technical Support Engineer to join our global Support team. You'll work with enterprise customers across North America and Europe, troubleshoot technical and functional issues, and partner with cross-functional teams to ensure customers achieve maximum value from our innovative AI platform.

About Sidetrade

Sidetrade (Euronext Growth: ALBFR.PA) is an AI-native company dedicated to Order-to-Cash (O2C). Its platform combines O2C applications, autonomous AI agents, and Aimie IQ, an intelligent natural-language interface that helps multinationals accelerate their cash generation, all built on SAFE, the Sidetrade Agentic Framework for Enterprise. Sidetrade operates the world's largest proprietary O2C Data Lake, built on $9 trillion in B2B transactions and millions of buying companies. We use this data to train specialized AI models that monitor, analyze, decide, and act autonomously throughout the O2C cycle. Sidetrade supports companies in 85 countries with 450 employees across Europe, North America, and Asia-Pacific.

We're proud of our 38 nationalities, and these diverse perspectives drive our innovation, one-team culture, and customer-first mindset. Sidetrade has been positioned as a Gartner® Magic Quadrant™ Leader since 2022. We value passion over perfection. So, if you're eager to learn and bring great energy, we want to hear from you. Be you. Grow with us.

Curious about Sidetrade? Catch Aimie in motion: Aimie Video

The role:

As part of Sidetrade's Support team, you will work closely with our customers to understand the challenges they face every day and help them succeed with our platform. You will troubleshoot technical and functional issues, guide customers through solutions, and clearly explain product features to resolve problems.

You will collaborate with Customer Experience, Product, and R&D teams to investigate issues and ensure customers receive timely and effective support.

This role participates in a rotating shift schedule to help provide extended coverage across time zones.

This position is based in our Calgary office with an expectation of between three to four days in office per week.

What you will be doing:

Provide technical and functional support to our customers

Provide innovative solutions for the customer's functional and technical challenges

Resolve complex issues applying analytical problem-solving skills

Manage the escalation process working with Customer Experience, Product and R&D

Become a Product Expert and share best practices with your colleagues

Translating complex technical workflows into clear, structured documentation (process maps, SOPs, runbooks, and user guides)

Collaborating with technical and business stakeholders to validate understanding and keep documentation accurate and up to date

Based in North America, you will ensure the 24x5 and eventual 24x7 coverage with your Europe-based colleagues

Requirements

You should apply if:

2-3 years of experience is required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role

Strong analytical and troubleshooting skills with a structured approach to problem solving

The ability to work in a shift rotation Monday-Friday and occasional weekends:

Day shift: 8-hour shift beginning at 8am

Evening shift: 8-hour shift beginning at 4pm

Strong written and verbal communication skills, with the ability to explain technical issues clearly to customers

Technical knowledge of SQL, Linux, or web application support

A proactive mindset and the ability to take ownership of issues through resolution

Fluency in English

Nice to have:

Experience with Order-to-Cash (O2C) processes, including areas such as invoicing, collections, accounts receivable, or credit management.
Experience and familiarity with support and ticketing tools (Salesforce Service Cloud, Jira, etc.).
Fluency in French

Benefits

Premium office facilities- including a free health club membership, basketball court, golf simulator, food trucks, tenant lounge & bar, bike storage, and more!
Hybrid work model - a flexible mix of in-office and remote days.
Great culture - active Social Club organizing regular team events and activities.
Health & wellness - medical coverage, life insurance, and other wellness programs.
Time off - competitive paid holidays plus public holidays.
Career growth & compensation - competitive salary, equal opportunities, learning & mentorship programs, and advancement support.

Because when you thrive, we all succeed!

We're committed to providing a welcoming and inclusive experience for every candidate.

If you need any accommodation during the hiring process, just let us know.

Agencies

We only accept applications from invited agencies via our Workable portal. Unsolicited CVs sent to managers or HR won't be subject to fees.

Apply About employer

More about this job

Responsibilities

Provide technical and functional support to enterprise customers, troubleshoot complex issues, explain product features, and manage escalations in collaboration with Customer Experience, Product, and R&D teams. Become a product expert, create and maintain clear technical documentation, and help deliver extended support coverage across North America and Europe.

Requirements

Requires 2–3 years of enterprise B2B technical or application support experience, strong analytical troubleshooting skills, clear written and verbal communication, and technical knowledge of SQL, Linux, or web application support. Candidates must be fluent in English, take ownership of issues, and be able to work rotating weekday shifts with occasional weekends; O2C experience, support ticketing tools, and French are advantageous.

Skills

Technical Support
Application Support
Analytical Problem-Solving
Troubleshooting
Customer Communication
SQL
Linux
Web Application Support
Issue Escalation
Technical Documentation
Process Mapping
Standard Operating Procedures
Runbooks
Order-to-Cash Processes
Ticketing Tools
Customer Support

Benefits

Free Health Club Membership
Hybrid Work Model
Social Club and Team Events
Medical Coverage
Life Insurance
Wellness Programs
Paid Holidays
Learning and Mentorship Programs
Career Advancement Support

Visa sponsorship

Not detected in the job text

Keywords

Enterprise B2B Support
Technical Support
Application Support
Order-to-Cash
O2C
Artificial Intelligence
AI Platform
SQL
Linux
Web Applications
Troubleshooting
Analytical Problem-Solving
Customer Experience
Issue Escalation
Product Support
Research and Development
Technical Documentation
Process Maps
Standard Operating Procedures
Runbooks
User Guides
Salesforce Service Cloud
Jira
Invoicing
Collections
Accounts Receivable
Credit Management
Rotating Shifts
24x5 Support
24x7 Support

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