Jobs in Canada

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Added 9 days ago
LS
Chief Information Officer
Leadership Source Inc.
Regina, SK
- Full-time
…modernization. You bring deep expertise in enterprise systems, cloud transformation, cybersecurity, and data governance, paired with the leadership presence and elevate information services…
Added 9 days ago
ZS
Business Systems Analyst
Zodiac Solutions, Inc
Toronto, ON
- Full-time
…annuity product administration and servicing processes Perform data mapping and integration analysis Facilitate SIT and UAT testing activities Collaborate with business, development, and QA…
Added 9 days ago
Z
React Native - Mobile FullStack Developer
Zoho
Toronto, ON
- Contract
Contribute to system architecture and technical design, including API contracts, data modeling, caching strategies, and service decomposition
Added 9 days ago
H
PySpark Data Engineer
Hays
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
Experience working with Snowflake or a comparable cloud-based data platform.
Added 9 days ago
Communications and Marketing Manager
PCL Construction
Montreal, QC
Expert knowledge of Microsoft Office, Adobe Creative Cloud and other relevant marketing software systems.
Added 9 days ago
A
Custom Application Architect
Accenture
Mississauga, ON
- Full-time
This role requires a minimum of 3 days per week of on-site presence in Mississauga
Added 9 days ago
LC
Director, Product Management (Payments)
Lightspeed Commerce, Inc.
Remote, Canada
- $220,000 to $250,000 CAD / year
- Full-time
- Remote
Raise product management standards in discovery, commercial modeling, pricing and packaging, and data driven execution.
Added 9 days ago
EG
Intern, Transportation
Egis Group
Kingston, ON
- $20 to $30 CAD / hour
- Contract
Working knowledge of Autodesk Civil 3D (including alignment, corridors, assemblies, surfaces, and data shortcuts), AutoCAD, Autodesk Construction Cloud, Autodesk Desktop Connector.
Added 9 days ago
TR
Staff Software Engineer - II (KeyCite)
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
Build scalable data-processing capabilities for large volumes of structured and unstructured legal content and metadata.
Added 9 days ago
T
Business Systems Analyst III
TD
London, ON · Toronto, ON
- Full-time
…requirements, estimating effort, and communicating changes. Provide data guidance, review access requests, and support access attestations. Maintain business and technical metadata, the…
Added 9 days ago
Senior Customer Engineer, Named Enterprise - Montreal, QC
Cloudflare
Montreal, QC
…cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level…
Added 9 days ago
Specialist, Workforce Planning and Analytics
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Availability to work in a 7-day-a-week operational environment, including day and evening shifts, weekends, and holidays on a rotating schedule · Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 9 days ago
HS
Data Warehouse System Engineer
Hyve Solutions
ON · Ontario, Canada
- Full-time
We are seeking an experienced Data Warehouse SE (Data Platform Engineer) to lead the evolution of our enterprise data platform from a traditional Hadoop/Hive architecture to a modern…
Added 9 days ago
HS
Site Reliability Engineer- EDI
Hyve Solutions
ON · Ontario, Canada
- $70,000 to $110,000 CAD / year
- Full-time
Hyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing…
Added 9 days ago
AI Engineer, Platform and Runtime
HS Financial Technologies
Halifax, NS
Our proprietary platform connects data, workflows, and operations across the investment lifecycle, delivering the automation, transparency, and insights clients need to operate efficiently…
Added 9 days ago
OI
Global IT Support Engineer
Orbis Investments
Burnaby, BC
- Full-time
Automate routine support work with PowerShell, and use approved AI tools to improve triage, troubleshooting and knowledge content while protecting company and user data.
Added 9 days ago
S
Technical Support Engineer
Sidetrade
Calgary, AB
- Full-time
This role participates in a rotating shift schedule to help provide extended coverage across time zones · This position is based in our Calgary office with an expectation of between three to four days in office per week
Added 9 days ago
TI
Systems Testing / QA Specialist
Teckhorizon Inc
Toronto, ON
- Contract
Perform manual testing and debugging using complex SQL queries and ETL validation to verify the accuracy and integrity of data extraction and transformation.
Added 9 days ago
H
Senior Manager, Forward deployed Decision Scientist
Hays
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Experience with cloud-based data and analytics platforms such as Snowflake, AWS or Azure, or comparable technologies.
Added 9 days ago
K
Senior Software Engineer, Asset Management Digital Solutions (AMDS)
KPMG
ON · Toronto, Ontario
- Full-time
Contribute to system design, API design, data models, integrations, and application architecture.
Added 9 days ago
K
Data Analytics & Automation Specialist, Asset Management Digital Solutions (AMDS)
KPMG
ON · Toronto, Ontario
- Full-time
Certifications - Cloud Data certifications and/or product management certifications.
Added 9 days ago
K
Software Engineer, Asset Management Digital Solutions (AMDS)
KPMG
ON · Toronto, Ontario
- Full-time
Follow organizational and client requirements relating to confidentiality, data handling, security, and acceptable AI usage.
Added 9 days ago
B
UX/UI Designer, Winter 2027 (Co-op/Internship)- 4 months
BMO
Toronto, ON · BMOPLACE
- Full-time
…service applications. Applies deep knowledge of algorithms, data structures and programming languages to develop high quality technology applications and services - including tools,…
Added 9 days ago
I
Senior Software Developer
Intelcom
Montreal, QC · Service Centre (Montreal) Lab
- Full-time
A thorough understanding of cloud architecture and data structures.
Added 9 days ago
EI
Intern, Transportation
Egis in Canada
Kingston, ON
- $20 to $30 CAD / hour
- Contract
Working knowledge of Autodesk Civil 3D (including alignment, corridors, assemblies, surfaces, and data shortcuts), AutoCAD, Autodesk Construction Cloud, Autodesk Desktop Connector.

Sidetrade

Technical Support Engineer

Calgary, AB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Work location: This position is based in our Calgary office with an expectation of between three to four days in office per week
Experience: 2-3 years of experience is required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role
Posting language: English
Posted: Nov 2, 2026

Original job description

Do you thrive on solving complex technical problems and turning customer challenges into success stories? At Sidetrade, we're looking for a driven Technical Support Engineer to join our global Support team. You'll work with enterprise customers across North America and Europe, troubleshoot technical and functional issues, and partner with cross-functional teams to ensure customers achieve maximum value from our innovative AI platform.

About Sidetrade

Sidetrade (Euronext Growth: ALBFR.PA) is an AI-native company dedicated to Order-to-Cash (O2C). Its platform combines O2C applications, autonomous AI agents, and Aimie IQ, an intelligent natural-language interface that helps multinationals accelerate their cash generation, all built on SAFE, the Sidetrade Agentic Framework for Enterprise. Sidetrade operates the world's largest proprietary O2C Data Lake, built on $9 trillion in B2B transactions and millions of buying companies. We use this data to train specialized AI models that monitor, analyze, decide, and act autonomously throughout the O2C cycle. Sidetrade supports companies in 85 countries with 450 employees across Europe, North America, and Asia-Pacific.

We're proud of our 38 nationalities, and these diverse perspectives drive our innovation, one-team culture, and customer-first mindset. Sidetrade has been positioned as a Gartner® Magic Quadrant™ Leader since 2022. We value passion over perfection. So, if you're eager to learn and bring great energy, we want to hear from you. Be you. Grow with us.

Curious about Sidetrade? Catch Aimie in motion: Aimie Video

The role:

As part of Sidetrade's Support team, you will work closely with our customers to understand the challenges they face every day and help them succeed with our platform. You will troubleshoot technical and functional issues, guide customers through solutions, and clearly explain product features to resolve problems.

You will collaborate with Customer Experience, Product, and R&D teams to investigate issues and ensure customers receive timely and effective support.

This role participates in a rotating shift schedule to help provide extended coverage across time zones.

This position is based in our Calgary office with an expectation of between three to four days in office per week.

What you will be doing:

Provide technical and functional support to our customers

Provide innovative solutions for the customer's functional and technical challenges

Resolve complex issues applying analytical problem-solving skills

Manage the escalation process working with Customer Experience, Product and R&D

Become a Product Expert and share best practices with your colleagues

Translating complex technical workflows into clear, structured documentation (process maps, SOPs, runbooks, and user guides)

Collaborating with technical and business stakeholders to validate understanding and keep documentation accurate and up to date

Based in North America, you will ensure the 24x5 and eventual 24x7 coverage with your Europe-based colleagues

Requirements

You should apply if:

2-3 years of experience is required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role

Strong analytical and troubleshooting skills with a structured approach to problem solving

The ability to work in a shift rotation Monday-Friday and occasional weekends:

Day shift: 8-hour shift beginning at 8am

Evening shift: 8-hour shift beginning at 4pm

Strong written and verbal communication skills, with the ability to explain technical issues clearly to customers

Technical knowledge of SQL, Linux, or web application support

A proactive mindset and the ability to take ownership of issues through resolution

Fluency in English

Nice to have:

Experience with Order-to-Cash (O2C) processes, including areas such as invoicing, collections, accounts receivable, or credit management.
Experience and familiarity with support and ticketing tools (Salesforce Service Cloud, Jira, etc.).
Fluency in French

Benefits

Premium office facilities- including a free health club membership, basketball court, golf simulator, food trucks, tenant lounge & bar, bike storage, and more!
Hybrid work model - a flexible mix of in-office and remote days.
Great culture - active Social Club organizing regular team events and activities.
Health & wellness - medical coverage, life insurance, and other wellness programs.
Time off - competitive paid holidays plus public holidays.
Career growth & compensation - competitive salary, equal opportunities, learning & mentorship programs, and advancement support.

Because when you thrive, we all succeed!

We're committed to providing a welcoming and inclusive experience for every candidate.

If you need any accommodation during the hiring process, just let us know.

Agencies

We only accept applications from invited agencies via our Workable portal. Unsolicited CVs sent to managers or HR won't be subject to fees.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide technical and functional support to enterprise customers, troubleshoot complex issues, explain product features, and manage escalations in collaboration with Customer Experience, Product, and R&D teams. Become a product expert, create and maintain clear technical documentation, and help deliver extended support coverage across North America and Europe.

Requirements

Requires 2–3 years of enterprise B2B technical or application support experience, strong analytical troubleshooting skills, clear written and verbal communication, and technical knowledge of SQL, Linux, or web application support. Candidates must be fluent in English, take ownership of issues, and be able to work rotating weekday shifts with occasional weekends; O2C experience, support ticketing tools, and French are advantageous.

Skills

Technical Support
Application Support
Analytical Problem-Solving
Troubleshooting
Customer Communication
SQL
Linux
Web Application Support
Issue Escalation
Technical Documentation
Process Mapping
Standard Operating Procedures
Runbooks
Order-to-Cash Processes
Ticketing Tools
Customer Support

Benefits

Free Health Club Membership
Hybrid Work Model
Social Club and Team Events
Medical Coverage
Life Insurance
Wellness Programs
Paid Holidays
Learning and Mentorship Programs
Career Advancement Support

Visa sponsorship

Not detected in the job text

Keywords

Enterprise B2B Support
Technical Support
Application Support
Order-to-Cash
O2C
Artificial Intelligence
AI Platform
SQL
Linux
Web Applications
Troubleshooting
Analytical Problem-Solving
Customer Experience
Issue Escalation
Product Support
Research and Development
Technical Documentation
Process Maps
Standard Operating Procedures
Runbooks
User Guides
Salesforce Service Cloud
Jira
Invoicing
Collections
Accounts Receivable
Credit Management
Rotating Shifts
24x5 Support
24x7 Support

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Work requirements

Jobs in Canada