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Added 29 mins ago
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Software Engineering LMTS
Salesforce
Vancouver, BC · Canada - Vancouver
- Full-time
The software engineer role at Salesforce encompasses architecture, design, implementation, and testing to ensure we build products right and release them with high quality. Equally…
Added 29 mins ago
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Senior Lead Data & AI Engineer
Vanguard
Toronto, ON
- Full-time
We are seeking an experienced Senior Lead Data & AI Engineer with 9-12+ years of experience in Data Engineering and modern cloud-based data platforms, with deep expertise in Databricks,…
Added 29 mins ago
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Software Engineer
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
Thomson Reuters is looking for a Software Engineer with an appetite to learn AI-code generation skills within our Editorial Tools & Services team.
Added 44 mins ago
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Project Engineer/Analyst
Kinectrics
Tiverton, ON
- Full-time
Proactively identify, investigate, and with senior leader/senior engineer/scientists support resolve project risks
Added 44 mins ago
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Senior IT Systems Eng
Cognichip
Toronto, ON
- $150,000 to $185,000 CAD / year
- Full-time
We are hiring a Senior IT Systems Engineer to run and scale the systems that keep our team productive and secure across our Toronto and Redwood City offices and our remote staff. You will…
Added 44 mins ago
NP
Technician, Niagara Takes Flight
Niagara Parks Commission
Niagara Falls, ON
- $27.44 to $33.74 CAD / hour
- Full-time
Safely running equipment, monitoring and consulting with OEM, engineer and employer to determine whether the fault requires repair or replacement to be done.
Added 44 mins ago
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Staff Program Manager, Marketing Enablement
Clio
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
…can design new, AI-first solutions. You’ll evaluate and pilot tools, build custom workflows, and integrations that put them directly into people's hands. You’ll set up the governance and…
Added 44 mins ago
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Senior Java Engineer – Agentic AI Driven Development
Citi
Mississauga, ON
- Full-time
…using Java and Spring Boot:Utilize AI-powered code generation tools (e.g., Devin, Copilot, Codex) to accelerate development, automate boilerplate code, suggest optimal implementations, and…
Added 44 mins ago
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Lead Full Stack Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
As a Lead Full Stack Engineer, you will shape the technical direction for your area, lead complex engineering programs across multiple teams, and establish standards for how solutions are…
Added 44 mins ago
AI/ML Engineer
Conviva
Toronto, ON
We are looking for an AI/ML Engineer with strong machine learning fundamentals and hands-on experience in model development, training, and evaluation. In this role, you will work on…
Added 1 hour ago
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Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 1 hour ago
PE
Project Coordinator, Renewables
PRI Engineering
Toronto, ON
- Full-time
Build and maintain project schedules, and coordinate field work and technologist scheduling with the Senior Geotechnical Engineer who leads the technical team.
Added 1 hour ago
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Lead Full Stack Engineer
Manulife
Waterloo, ON
- Full-time
As a Lead Full Stack Engineer, you will shape the technical direction for your area, lead complex engineering programs across multiple teams, and establish standards for how solutions are…
Added 1 hour ago
I
Technology Analyst - GenAI
Infosys
Mississauga, ON
- Full-time
Infosys is seeking a hands-on Gen AI / Agentic AI Engineer to design, develop, and deploy next-generation AI solutions using Large Language Models (LLMs), Retrieval-Augmented Generation…
Added 1 hour ago
I
Technology Lead - GenAI Lead
Infosys
Mississauga, ON
- Full-time
…and Agentic AI frameworks. This role is ideal for a mid-level engineer with strong technical depth, a passion for building, and the ability to lead small teams or workstreams in a…
Added 1 hour ago
PE
Project Coordinator, Renewables
PRI Engineering
Calgary, AB
- Full-time
Build and maintain project schedules, and coordinate field work and technologist scheduling with the Senior Geotechnical Engineer who leads the technical team.
Added 1 hour ago
AI
Quality Engineer (QE) / SDET – AI Chatbot Validation
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
We are looking for a seasoned AI first Senior Quality Engineer who is empowered to help the DevOps enablement team deliver highest level quality and is responsible for ensuring the team…
Added 1 hour ago
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Campus Undergraduate Summer Internship Program - 2027 AI Engineer, Enterprise Technology Services- Toronto, Ontario, CN
American Express
Toronto, ON
- Full-time
At American Express, we empower future technologists to learn, experiment, and make an impact from day one. As an AI Engineer Intern focused on AI Security Research in Enterprise Technology…
Added 1 hour ago
IG
Quality Engineer – AI Chatbot Validation
IMCS Group
ON · Ontario, Canada
- Contract
We are looking for a seasoned AI first Senior Quality Engineer who is empowered to help the DevOps enablement team deliver highest level quality and is responsible for ensuring the team…
Added 1 hour ago
ES
Game Modes Software Engineer - EA SPORTS™ NHL
EA SPORTS
Vancouver, BC
- Temporary
We are looking for an experienced software engineer in the Modes area, with a focus on improving scalability across platforms. Our Modes engineers develop and extend features in the game to…
Added 1 hour ago
M
Senior Cloud Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Are you passionate about building scalable, secure, and modern cloud solutions? We're looking for a Senior Cloud Engineer who can combine deep technical expertise with business insight to…
Added 1 hour ago
O
Senior Software Engineer - AI Oversight
OpenMined
Remote, Canada
- $126,000 to $160,000 USD / year
- Contract
- Remote
As a Senior Software Engineer, you'll work most closely with our Technical Lead Manager for AI Oversight, and you'll build core parts of this system and the products on top of it. You'll…
Added 1 hour ago
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Process Engineer
''
Carberry, MB
- Full-time
McCain Foods (Canada) has an immediate opening for a Process Engineer at our Carberry, Manitoba Food Processing Plant. This role reports to the Production Manager. This role makes sure the…
Added 2 hours ago
C
Expert AI Engineering-CA
CN
Quebec, QC
- Full-time
…equivalent experienceGoogle Cloud, Vertex AI, Machine Learning Engineer, Data Engineer, or related cloud or AI certification*Candidates with equivalent practical experience, education, or…
Added 2 hours ago
PG
Software Engineer in Test
Pacer Group
Toronto, ON
- $40 to $45 CAD / hour
- Contract
Experience with testing frameworks and tools such as JUnit, TestNG, qTest, ReadyAPI, and JMeter.

Sidetrade

Technical Support Engineer

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: 2-3 years of experience is required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role
Posting language: English
Posted: Nov 2, 2026

Original job description

Do you thrive on solving complex technical problems and turning customer challenges into success stories? At Sidetrade, we're looking for a driven Technical Support Engineer to join our global Support team. You'll work with enterprise customers across North America and Europe, troubleshoot technical and functional issues, and partner with cross-functional teams to ensure customers achieve maximum value from our innovative AI platform.

About Sidetrade

Sidetrade (Euronext Growth: ALBFR.PA) is an AI-native company dedicated to Order-to-Cash (O2C). Its platform combines O2C applications, autonomous AI agents, and Aimie IQ, an intelligent natural-language interface that helps multinationals accelerate their cash generation, all built on SAFE, the Sidetrade Agentic Framework for Enterprise. Sidetrade operates the world's largest proprietary O2C Data Lake, built on $9 trillion in B2B transactions and millions of buying companies. We use this data to train specialized AI models that monitor, analyze, decide, and act autonomously throughout the O2C cycle. Sidetrade supports companies in 85 countries with 450 employees across Europe, North America, and Asia-Pacific.

We're proud of our 38 nationalities, and these diverse perspectives drive our innovation, one-team culture, and customer-first mindset. Sidetrade has been positioned as a Gartner® Magic Quadrant™ Leader since 2022. We value passion over perfection. So, if you're eager to learn and bring great energy, we want to hear from you. Be you. Grow with us.

Curious about Sidetrade? Catch Aimie in motion: Aimie Video

The role:

As part of Sidetrade's Support team, you will work closely with our customers to understand the challenges they face every day and help them succeed with our platform. You will troubleshoot technical and functional issues, guide customers through solutions, and clearly explain product features to resolve problems.

You will collaborate with Customer Experience, Product, and R&D teams to investigate issues and ensure customers receive timely and effective support.

This role participates in a rotating shift schedule to help provide extended coverage across time zones.

This position is based in our Calgary office with an expectation of between three to four days in office per week.

What you will be doing:

Provide technical and functional support to our customers

Provide innovative solutions for the customer's functional and technical challenges

Resolve complex issues applying analytical problem-solving skills

Manage the escalation process working with Customer Experience, Product and R&D

Become a Product Expert and share best practices with your colleagues

Translating complex technical workflows into clear, structured documentation (process maps, SOPs, runbooks, and user guides)

Collaborating with technical and business stakeholders to validate understanding and keep documentation accurate and up to date

Based in North America, you will ensure the 24x5 and eventual 24x7 coverage with your Europe-based colleagues

Requirements

You should apply if:

2-3 years of experience is required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role

Strong analytical and troubleshooting skills with a structured approach to problem solving

The ability to work in a shift rotation Monday-Friday and occasional weekends:

Day shift: 8-hour shift beginning at 8am

Evening shift: 8-hour shift beginning at 4pm

Strong written and verbal communication skills, with the ability to explain technical issues clearly to customers

Technical knowledge of SQL, Linux, or web application support

A proactive mindset and the ability to take ownership of issues through resolution

Fluency in English

Nice to have:

Experience with Order-to-Cash (O2C) processes, including areas such as invoicing, collections, accounts receivable, or credit management.
Experience and familiarity with support and ticketing tools (Salesforce Service Cloud, Jira, etc.).
Fluency in French

Benefits

Premium office facilities- including a free health club membership, basketball court, golf simulator, food trucks, tenant lounge & bar, bike storage, and more!
Hybrid work model - a flexible mix of in-office and remote days.
Great culture - active Social Club organizing regular team events and activities.
Health & wellness - medical coverage, life insurance, and other wellness programs.
Time off - competitive paid holidays plus public holidays.
Career growth & compensation - competitive salary, equal opportunities, learning & mentorship programs, and advancement support.

Because when you thrive, we all succeed!

We're committed to providing a welcoming and inclusive experience for every candidate.

If you need any accommodation during the hiring process, just let us know.

Agencies

We only accept applications from invited agencies via our Workable portal. Unsolicited CVs sent to managers or HR won't be subject to fees.

Apply About employer

More about this job

Responsibilities

Provide technical and functional support to enterprise customers, troubleshoot complex issues, explain product features, and manage escalations in collaboration with Customer Experience, Product, and R&D teams. Become a product expert, create and maintain clear technical documentation, and help deliver extended support coverage across North America and Europe.

Requirements

Requires 2–3 years of enterprise B2B technical or application support experience, strong analytical troubleshooting skills, clear written and verbal communication, and technical knowledge of SQL, Linux, or web application support. Candidates must be fluent in English, take ownership of issues, and be able to work rotating weekday shifts with occasional weekends; O2C experience, support ticketing tools, and French are advantageous.

Skills

Technical Support
Application Support
Analytical Problem-Solving
Troubleshooting
Customer Communication
SQL
Linux
Web Application Support
Issue Escalation
Technical Documentation
Process Mapping
Standard Operating Procedures
Runbooks
Order-to-Cash Processes
Ticketing Tools
Customer Support

Benefits

Free Health Club Membership
Hybrid Work Model
Social Club and Team Events
Medical Coverage
Life Insurance
Wellness Programs
Paid Holidays
Learning and Mentorship Programs
Career Advancement Support

Visa sponsorship

Not detected in the job text

Keywords

Enterprise B2B Support
Technical Support
Application Support
Order-to-Cash
O2C
Artificial Intelligence
AI Platform
SQL
Linux
Web Applications
Troubleshooting
Analytical Problem-Solving
Customer Experience
Issue Escalation
Product Support
Research and Development
Technical Documentation
Process Maps
Standard Operating Procedures
Runbooks
User Guides
Salesforce Service Cloud
Jira
Invoicing
Collections
Accounts Receivable
Credit Management
Rotating Shifts
24x5 Support
24x7 Support

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