Find work in Canada.

565,423 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 30 mins ago
AS
Service Contract Administrator
Apex Systems
Concord, ON
- $27 USD / hour
- Contract
Added 30 mins ago
R
IT Systems Administrator
Remarcable
Vancouver, BC
- $91,000 to $119,000 CAD / year
- Full-time
Software & License Management: Administer licenses for SaaS platforms (Microsoft 365, Google Workspace, Salesforce, etc.).
Added 46 mins ago
GBM - Corporate Banking, Credit Analytics Group (CAG) Internship/Co-op - Summer 2027
Scotiabank
Toronto, ON
Knowledge of internal systems (Credit360, CARDs, CRS, Salesforce) an asset
Added 1 hour ago
ML
Business Development Manager
MTE Logistix
Calgary, AB
- Full-time
Proficiency in the Microsoft Office suite, CRM platforms (e.g., Salesforce, HubSpot, or Dynamics 365), database management, and spreadsheet applications, along with the ability to maintain…
Added 1 hour ago
TW
Administrative Assistant, Enrolment Operation
Trinity Western University
Langley (District), BC · Langley, BC
- $42,000 to $45,000 CAD / year
- Full-time
Familiarity with CRM systems (e.g. Salesforce, Jenzabar, or similar) is an asset
Added 1 hour ago
'
Commercial Sales Training Manager
''
Toronto, ON
- Full-time
Familiarity with CRM and sales enablement platforms such as Salesforce, Microsoft Dynamics 365, SAP CX, Seismic, Highspot, or similar technologies.
Added 1 hour ago
L
Salesforce Technical Architect
LTM
ON · Ontario, Canada
- $130,000 to $180,000 USD / year
- Full-time
We are looking for an experienced Salesforce Technical Architect to lead the architecture design and technical delivery of enterprise scale Salesforce solutions The role will serve as the…
Added 1 hour ago
S
Store Support Representative
Sobeys
Stellarton, NS
- Full-time
Receive and manage incoming store inquiries across multiple channels - including Salesforce Service Cloud, inbound telephone calls, and direct emails - prioritizing them based on…
Added 1 hour ago
GM
Sales Operations Administrator
GAV MGMT Inc.
Toronto, ON
- Full-time
Experience with Q360, HubSpot, Salesforce, or similar CRM platforms.
Added 1 hour ago
CL
Account Executive
Capital Lynk
Montreal, QC
- Full-time
Keep every lead, call, and deal up to date in Salesforce.
Added 2 hours ago
MF
Commercial Sales Training Manager
McCain Foods
Toronto, ON
- Full-time
Familiarity with CRM and sales enablement platforms such as Salesforce, Microsoft Dynamics 365, SAP CX, Seismic, Highspot, or similar technologies.
Added 2 hours ago
IG
Salesforce Technical Lead
Insight Global
Toronto, ON
- $80 to $100 CAD / hour
- Contract
7+ years of Salesforce experience, with recent Technical Lead or Architect (with lead exp) experience.
Added 2 hours ago
SC
Bilingual Strategic Business Development Manager
Staples Canada
QC · QC, Canada
- Full-time
Added 2 hours ago
CL
Sales Trainer
Capital Lynk
Montreal, QC
- Full-time
CRM know-how: You’re comfortable using a CRM to track activity, pipelines, and results. Salesforce experience is a big plus.
Added 2 hours ago
PS
Sales Director (Toronto)
Productive Shop
Toronto, ON
- $100,000 to $150,000 CAD / year
- Full-time
Experience with sales tools such as HubSpot, Salesforce, Apollo or LinkedIn Sales Navigator.
Added 2 hours ago
Account Manager
ACCO Brands
Mississauga, ON
Added 2 hours ago
Business Support Associate
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Added 2 hours ago
SP
Account Executive – Public Sector Higher Education
Salesforce Partner Canada
Toronto, ON
- Full-time
Salesforce is the industry leader in CRM. We help public sector institutions modernize the student and learner experience, streamline operations, and lay the groundwork for Agentic…
Added 2 hours ago
AC
Senior Manager, Guest Communication & Engagement
Armstrong Collective
Vancouver, BC
- Full-time
Added 3 hours ago
E
Kafka Platform Admin/Kafka Developer
Experis
Calgary, AB
- Contract
We are looking for an experienced Kafka Platform Administrator / Kafka Developer with strong expertise in Apache Kafka, Kafka on-premises and cloud environments, and Red Hat OpenShift…
Added 3 hours ago
TP
Institutional Client Service Associate
TDS Personnel
Toronto, ON
- Contract
Utilize Salesforce to track client interactions, maintain accurate stakeholder contact lists, manage mailings, and update business development activity.
Added 3 hours ago
SP
Resident Manager
Sifton Properties Limited
London, ON
- Full-time
Experience in Salesforce or comparable CRM softwareis an asset
Added 3 hours ago
VG
[VO2 Canada] - Développeuse.eur Java – Missions Ponctuelles
VO2 GROUP
Montreal, QC
- Full-time
Acteur multi-tech et partenaire premium de Salesforce
Added 3 hours ago
Inside Sales Representative - Power
Vertiv
Mississauga, ON
Experience with order entry tools like Oracle or Salesforce
Added 3 hours ago
Territory Manager - Builder Division
Enercare
Calgary, AB

Sidetrade

Technical Support Engineer

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: 2-3 years of experience is required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role
Posting language: English
Posted: Nov 2, 2026

Original job description

Do you thrive on solving complex technical problems and turning customer challenges into success stories? At Sidetrade, we're looking for a driven Technical Support Engineer to join our global Support team. You'll work with enterprise customers across North America and Europe, troubleshoot technical and functional issues, and partner with cross-functional teams to ensure customers achieve maximum value from our innovative AI platform.

About Sidetrade

Sidetrade (Euronext Growth: ALBFR.PA) is an AI-native company dedicated to Order-to-Cash (O2C). Its platform combines O2C applications, autonomous AI agents, and Aimie IQ, an intelligent natural-language interface that helps multinationals accelerate their cash generation, all built on SAFE, the Sidetrade Agentic Framework for Enterprise. Sidetrade operates the world's largest proprietary O2C Data Lake, built on $9 trillion in B2B transactions and millions of buying companies. We use this data to train specialized AI models that monitor, analyze, decide, and act autonomously throughout the O2C cycle. Sidetrade supports companies in 85 countries with 450 employees across Europe, North America, and Asia-Pacific.

We're proud of our 38 nationalities, and these diverse perspectives drive our innovation, one-team culture, and customer-first mindset. Sidetrade has been positioned as a Gartner® Magic Quadrant™ Leader since 2022. We value passion over perfection. So, if you're eager to learn and bring great energy, we want to hear from you. Be you. Grow with us.

Curious about Sidetrade? Catch Aimie in motion: Aimie Video

The role:

As part of Sidetrade's Support team, you will work closely with our customers to understand the challenges they face every day and help them succeed with our platform. You will troubleshoot technical and functional issues, guide customers through solutions, and clearly explain product features to resolve problems.

You will collaborate with Customer Experience, Product, and R&D teams to investigate issues and ensure customers receive timely and effective support.

This role participates in a rotating shift schedule to help provide extended coverage across time zones.

This position is based in our Calgary office with an expectation of between three to four days in office per week.

What you will be doing:

Provide technical and functional support to our customers

Provide innovative solutions for the customer's functional and technical challenges

Resolve complex issues applying analytical problem-solving skills

Manage the escalation process working with Customer Experience, Product and R&D

Become a Product Expert and share best practices with your colleagues

Translating complex technical workflows into clear, structured documentation (process maps, SOPs, runbooks, and user guides)

Collaborating with technical and business stakeholders to validate understanding and keep documentation accurate and up to date

Based in North America, you will ensure the 24x5 and eventual 24x7 coverage with your Europe-based colleagues

Requirements

You should apply if:

2-3 years of experience is required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role

Strong analytical and troubleshooting skills with a structured approach to problem solving

The ability to work in a shift rotation Monday-Friday and occasional weekends:

Day shift: 8-hour shift beginning at 8am

Evening shift: 8-hour shift beginning at 4pm

Strong written and verbal communication skills, with the ability to explain technical issues clearly to customers

Technical knowledge of SQL, Linux, or web application support

A proactive mindset and the ability to take ownership of issues through resolution

Fluency in English

Nice to have:

Experience with Order-to-Cash (O2C) processes, including areas such as invoicing, collections, accounts receivable, or credit management.
Experience and familiarity with support and ticketing tools (Salesforce Service Cloud, Jira, etc.).
Fluency in French

Benefits

Premium office facilities- including a free health club membership, basketball court, golf simulator, food trucks, tenant lounge & bar, bike storage, and more!
Hybrid work model - a flexible mix of in-office and remote days.
Great culture - active Social Club organizing regular team events and activities.
Health & wellness - medical coverage, life insurance, and other wellness programs.
Time off - competitive paid holidays plus public holidays.
Career growth & compensation - competitive salary, equal opportunities, learning & mentorship programs, and advancement support.

Because when you thrive, we all succeed!

We're committed to providing a welcoming and inclusive experience for every candidate.

If you need any accommodation during the hiring process, just let us know.

Agencies

We only accept applications from invited agencies via our Workable portal. Unsolicited CVs sent to managers or HR won't be subject to fees.

Apply About employer

More about this job

Responsibilities

Provide technical and functional support to enterprise customers, troubleshoot complex issues, explain product features, and manage escalations in collaboration with Customer Experience, Product, and R&D teams. Become a product expert, create and maintain clear technical documentation, and help deliver extended support coverage across North America and Europe.

Requirements

Requires 2–3 years of enterprise B2B technical or application support experience, strong analytical troubleshooting skills, clear written and verbal communication, and technical knowledge of SQL, Linux, or web application support. Candidates must be fluent in English, take ownership of issues, and be able to work rotating weekday shifts with occasional weekends; O2C experience, support ticketing tools, and French are advantageous.

Skills

Technical Support
Application Support
Analytical Problem-Solving
Troubleshooting
Customer Communication
SQL
Linux
Web Application Support
Issue Escalation
Technical Documentation
Process Mapping
Standard Operating Procedures
Runbooks
Order-to-Cash Processes
Ticketing Tools
Customer Support

Benefits

Free Health Club Membership
Hybrid Work Model
Social Club and Team Events
Medical Coverage
Life Insurance
Wellness Programs
Paid Holidays
Learning and Mentorship Programs
Career Advancement Support

Visa sponsorship

Not detected in the job text

Keywords

Enterprise B2B Support
Technical Support
Application Support
Order-to-Cash
O2C
Artificial Intelligence
AI Platform
SQL
Linux
Web Applications
Troubleshooting
Analytical Problem-Solving
Customer Experience
Issue Escalation
Product Support
Research and Development
Technical Documentation
Process Maps
Standard Operating Procedures
Runbooks
User Guides
Salesforce Service Cloud
Jira
Invoicing
Collections
Accounts Receivable
Credit Management
Rotating Shifts
24x5 Support
24x7 Support

Report this job