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Added 12 mins ago
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Customer Success Manager, North America
tripstack
Vancouver, BC
- Full-time
Founded in Toronto, Canada in 2016, Tripstack has been part of Etraveli Group since 2019. It is a B2B Flights as a Service provider and a world leader in virtual interlining.
Added 12 mins ago
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Shop People and Planning Manager
FERO
AB · Edmonton, AB
- Full-time
You will be the formal people leader for shop employees, working alongside our Manufacturing Operations Manager. You will lead employee matters and coordinate what needs to be produced and…
Added 12 mins ago
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Business Systems Analyst III
TD
Toronto, ON
- Full-time
The successful candidate will combine strong business and systems analysis capabilities with hands-on technical troubleshooting skills. The role includes requirements analysis, production…
Added 12 mins ago
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Software Engineer II
TD
Toronto, ON
- Full-time
We are seeking an experienced Team Lead, Software Engineering to provide hands-on technical leadership for a team of Software Engineers. The Team Lead will typically lead 3–5 engineers and…
Added 12 mins ago
IT - After Hours Support - ASL Distribution (Oakville)
Fastfrate Group
Oakville, ON
ASL Distribution, part of the Fastfrate Group, is a leader in Canadian transportation, warehousing and fulfillment services, supporting top North American brands with efficient, customer…
Added 12 mins ago
Production Planner
Westerkirk
Calgary, AB
With a passionate team of innovators and a global network of support, De Havilland Canada proudly carries on it’s tradition as a leader in aerospace.
Added 12 mins ago
Q3- NAMORC- S2R - JD Edwards - LCON - Canada
Infosys
Canada
Infosys is seeking an Oracle ERP Technical Consultant with strong hands-on experience in Oracle JD Edwards EnterpriseOne 9.2 technical development, along with deep expertise in JDE…
Added 12 mins ago
BG
Calibration Technician (Ottawa Area)
Boyd Group Services
Ottawa, ON
- Full-time
…to stay at the forefront of the industry. We invest in our team through continuous technical development and clear advancement opportunities. If you are looking for a new challenge, we…
Added 12 mins ago
BG
Calibration Technician (Mississauga Area)
Boyd Group Services
Mississauga, ON
- Full-time
…to stay at the forefront of the industry. We invest in our team through continuous technical development and clear advancement opportunities. If you are looking for a new challenge, we…
Added 12 mins ago
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AI Development Manager
Boeing
Richmond, BC · Vancouver, BC · CAN - Richmond, Canada
- Full-time
We are seeking a technically credible leader with hands-on experience delivering production AI/ML solutions, particularly agentic systems. You will bring the practical understanding needed…
Added 12 mins ago
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Customer Success Manager, North America
tripstack
Toronto, ON
- Full-time
Founded in Toronto, Canada in 2016, Tripstack has been part of Etraveli Group since 2019. It is a B2B Flights as a Service provider and a world leader in virtual interlining.
Added 12 mins ago
SC
Food Safety Program Manager
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 13 mins ago
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Customer Success Manager, North America
tripstack
Montreal, QC
- Full-time
Founded in Toronto, Canada in 2016, Tripstack has been part of Etraveli Group since 2019. It is a B2B Flights as a Service provider and a world leader in virtual interlining.
Added 27 mins ago
MA
Director of Public Practice - 4-Day Work Week
McLenehan and Associates Chartered Professional Accountants
Winnipeg, MB
- Full-time
Most senior roles in public practice follow the same script. You carry the team, but someone else makes the decisions. You review files until nine at night in March. You are told the firm…
Added 27 mins ago
A
Spécialiste Intégration Multi-Systèmes / Multi-System Specialist
Airbus
Mirabel, QC · Montreal, QC
- Full-time
…Canada), où vous assurez le rôle de référent technique et de leader pour l'intégration…
Added 27 mins ago
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Forward Deployed Engineer Intern (FDE)
GeoComply
Vancouver, BC
- Internship
Our forward deployed teams own a set of customers end to end. Engineers, solutions consultants, and technical support sit in the same pod, working the same accounts, with the people who use…
Added 27 mins ago
GeoComply Graduate Rotational Program (Technology)
GeoComply
Vancouver, BC
…customer? A business-minded graduate who wants to work inside a technical team? Or a technical graduate who wants to sit next to the customer and see what they actually…
Added 27 mins ago
GeoComply Graduate Rotational Program (Customer, Growth, and Operations)
GeoComply
Vancouver, BC
…customer? A business-minded graduate who wants to work inside a technical team? Or a technical graduate who wants to sit next to the customer and see what they actually…
Added 27 mins ago
SC
Retail Print & Services Supervisor
Staples Canada
Surrey, BC
- Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…
Added 42 mins ago
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Machinist
Hillenbrand
Richmond, BC
- Full-time
Support team performance by sharing knowledge, assisting with training when needed, and completing additional assigned work with care and accountability
Added 42 mins ago
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Truck Driver
EECOL
Calgary, AB
- Full-time
When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive…
Added 42 mins ago
E
Territory Representative, Hospitality Sales & Service
Ecolab
Corner Brook, NL · NL
- Full-time
Ecolab is seeking a Territory Sales and Service Representative to join our team in the Newfoundland market. As an industry leader, we need talented people like you to help us continue to…
Added 42 mins ago
PC
Senior Specialist - Project Manager
Parkland Corporation
Calgary, AB
- Full-time
The Lead Specialist - Project Manager is a senior-level delivery leader representing the IT PMO Shared Services team. This role leads complex, cross-functional technology and business…
Added 42 mins ago
MN
Junior Cloud QA Specialist (SDET) - 13-month term contract (maternity leave)
March Networks
Remote, Canada
- Contract
- Remote
March Networks is an established global leader in the video surveillance industry and works with the world’s largest retailers and banking institutions. Our goal is to create a positive…
Added 42 mins ago
HL
Power Engineer - L 2nd Refrigeration 3rd Boiler
High Liner Foods
Lunenburg, NS
- Full-time
…innovation, and of course, responsible operations. Our talented team is committed to the High Liner Foods goal of becoming the leader in branded, value-added seafood in North…

Sidetrade

Technical Support Engineer

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: 2-3 years of experience is required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role
Posting language: English
Posted: Nov 2, 2026

Original job description

Do you thrive on solving complex technical problems and turning customer challenges into success stories? At Sidetrade, we're looking for a driven Technical Support Engineer to join our global Support team. You'll work with enterprise customers across North America and Europe, troubleshoot technical and functional issues, and partner with cross-functional teams to ensure customers achieve maximum value from our innovative AI platform.

About Sidetrade

Sidetrade (Euronext Growth: ALBFR.PA) is an AI-native company dedicated to Order-to-Cash (O2C). Its platform combines O2C applications, autonomous AI agents, and Aimie IQ, an intelligent natural-language interface that helps multinationals accelerate their cash generation, all built on SAFE, the Sidetrade Agentic Framework for Enterprise. Sidetrade operates the world's largest proprietary O2C Data Lake, built on $9 trillion in B2B transactions and millions of buying companies. We use this data to train specialized AI models that monitor, analyze, decide, and act autonomously throughout the O2C cycle. Sidetrade supports companies in 85 countries with 450 employees across Europe, North America, and Asia-Pacific.

We're proud of our 38 nationalities, and these diverse perspectives drive our innovation, one-team culture, and customer-first mindset. Sidetrade has been positioned as a Gartner® Magic Quadrant™ Leader since 2022. We value passion over perfection. So, if you're eager to learn and bring great energy, we want to hear from you. Be you. Grow with us.

Curious about Sidetrade? Catch Aimie in motion: Aimie Video

The role:

As part of Sidetrade's Support team, you will work closely with our customers to understand the challenges they face every day and help them succeed with our platform. You will troubleshoot technical and functional issues, guide customers through solutions, and clearly explain product features to resolve problems.

You will collaborate with Customer Experience, Product, and R&D teams to investigate issues and ensure customers receive timely and effective support.

This role participates in a rotating shift schedule to help provide extended coverage across time zones.

This position is based in our Calgary office with an expectation of between three to four days in office per week.

What you will be doing:

Provide technical and functional support to our customers

Provide innovative solutions for the customer's functional and technical challenges

Resolve complex issues applying analytical problem-solving skills

Manage the escalation process working with Customer Experience, Product and R&D

Become a Product Expert and share best practices with your colleagues

Translating complex technical workflows into clear, structured documentation (process maps, SOPs, runbooks, and user guides)

Collaborating with technical and business stakeholders to validate understanding and keep documentation accurate and up to date

Based in North America, you will ensure the 24x5 and eventual 24x7 coverage with your Europe-based colleagues

Requirements

You should apply if:

2-3 years of experience is required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role

Strong analytical and troubleshooting skills with a structured approach to problem solving

The ability to work in a shift rotation Monday-Friday and occasional weekends:

Day shift: 8-hour shift beginning at 8am

Evening shift: 8-hour shift beginning at 4pm

Strong written and verbal communication skills, with the ability to explain technical issues clearly to customers

Technical knowledge of SQL, Linux, or web application support

A proactive mindset and the ability to take ownership of issues through resolution

Fluency in English

Nice to have:

Experience with Order-to-Cash (O2C) processes, including areas such as invoicing, collections, accounts receivable, or credit management.
Experience and familiarity with support and ticketing tools (Salesforce Service Cloud, Jira, etc.).
Fluency in French

Benefits

Premium office facilities- including a free health club membership, basketball court, golf simulator, food trucks, tenant lounge & bar, bike storage, and more!
Hybrid work model - a flexible mix of in-office and remote days.
Great culture - active Social Club organizing regular team events and activities.
Health & wellness - medical coverage, life insurance, and other wellness programs.
Time off - competitive paid holidays plus public holidays.
Career growth & compensation - competitive salary, equal opportunities, learning & mentorship programs, and advancement support.

Because when you thrive, we all succeed!

We're committed to providing a welcoming and inclusive experience for every candidate.

If you need any accommodation during the hiring process, just let us know.

Agencies

We only accept applications from invited agencies via our Workable portal. Unsolicited CVs sent to managers or HR won't be subject to fees.

Apply About employer

More about this job

Responsibilities

Provide technical and functional support to enterprise customers, troubleshoot complex issues, explain product features, and manage escalations in collaboration with Customer Experience, Product, and R&D teams. Become a product expert, create and maintain clear technical documentation, and help deliver extended support coverage across North America and Europe.

Requirements

Requires 2–3 years of enterprise B2B technical or application support experience, strong analytical troubleshooting skills, clear written and verbal communication, and technical knowledge of SQL, Linux, or web application support. Candidates must be fluent in English, take ownership of issues, and be able to work rotating weekday shifts with occasional weekends; O2C experience, support ticketing tools, and French are advantageous.

Skills

Technical Support
Application Support
Analytical Problem-Solving
Troubleshooting
Customer Communication
SQL
Linux
Web Application Support
Issue Escalation
Technical Documentation
Process Mapping
Standard Operating Procedures
Runbooks
Order-to-Cash Processes
Ticketing Tools
Customer Support

Benefits

Free Health Club Membership
Hybrid Work Model
Social Club and Team Events
Medical Coverage
Life Insurance
Wellness Programs
Paid Holidays
Learning and Mentorship Programs
Career Advancement Support

Visa sponsorship

Not detected in the job text

Keywords

Enterprise B2B Support
Technical Support
Application Support
Order-to-Cash
O2C
Artificial Intelligence
AI Platform
SQL
Linux
Web Applications
Troubleshooting
Analytical Problem-Solving
Customer Experience
Issue Escalation
Product Support
Research and Development
Technical Documentation
Process Maps
Standard Operating Procedures
Runbooks
User Guides
Salesforce Service Cloud
Jira
Invoicing
Collections
Accounts Receivable
Credit Management
Rotating Shifts
24x5 Support
24x7 Support

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