Jobs in Canada

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Added 10 days ago
BI
Financial Analyst
Bento Inc.
Richmond Hill, ON
- $55,000 to $65,000 CAD / year
- Full-time
…responsibility for P&L management, sales and profitability analytics, management reporting, forecasting, and financial performance…
Added 10 days ago
C
AI/ML Engineer
Conviva
Toronto, ON
- Full-time
Conviva is the experience analytics platform for AI agents, apps, and streaming. Conviva pioneered quality of experience measurement for streaming video and has supported live digital…
Added 10 days ago
RP
Vice President, Business Operations
Regina Pats Hockey Club
Regina, SK
- Full-time
Champion the use of data analytics and CRM systems to drive informed decision-making, sales efficiency, and fan engagement.
Added 10 days ago
BH
Evaluation and Quality Improvement Coordinator
Boyle-McCauley Health Care
Edmonton, AB
- $24.15 to $32.36 CAD / hour
- Full-time
Added 10 days ago
M
Safety Risk Specialist
Metrolinx
Canada
- Full-time
Completion of a degree in Risk Management, Engineering, Science, Business Administration, Analytics, Statistics, or a related discipline – or a combination of education, training and…
Added 10 days ago
F
Senior Platform Engineer
Flinks
Remote, Canada
- Full-time
- Remote
Build and own our internal developer platform: a Backstage-based portal and service catalog with software templates that scaffold a production-ready service (repo, pipeline, infrastructure,…
Added 10 days ago
S
Technical Support Engineer
Sidetrade
Remote, Canada
- Full-time
- Remote
This role participates in a rotating shift schedule to help provide extended coverage across time zones · This position is based in our Calgary office with an expectation of between three to four days in office per week
Added 10 days ago
VC
Operations Coordinator
Valard Construction
Calgary, AB
- Full-time
* Applicants must have legal authorization to work in Canada with no restrictions
Added 10 days ago
Staff Consultant - Risk, Process & Controls
EY
Montreal, QC
To qualify for the role you must have
Added 10 days ago
MN
Junior QA Specialist
March Networks
Remote, Canada
- Full-time
- Remote
Build and execute test plans covering our video management and analytics solution, including verticals such as Transportation.
Added 10 days ago
Sessional Lecturer - CSC490H1S  - Capstone Design Project
University of Toronto
Toronto, ON
Added 10 days ago
Research Associate (Limited Term)
University of Toronto
Toronto, ON
Candidate must have a Ph.D
Added 10 days ago
MN
Junior QA Specialist
March Networks
Ottawa, ON
- Full-time
Build and execute test plans covering our video management and analytics solution, including verticals such as Transportation
Added 10 days ago
LS
Chief Information Officer
Leadership Source Inc.
Regina, SK
- Full-time
Added 10 days ago
CT
Business Analyst
Connex Telecommunications Inc.
Toronto, ON
- $30 to $50 CAD / hour
- Contract
Reporting, Analytics & Performance Monitoring (20%)
Added 10 days ago
ZS
Business Systems Analyst
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Added 10 days ago
NF
Master Scheduler
New Flyer
Winnipeg, MB
- Full-time
Added 10 days ago
H
PySpark Data Engineer
Hays
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
Added 10 days ago
C
Communications Manager (Digital & Enterprise CMS)
Cella
Calgary, AB · Greater Calgary Metropolitan Area
- $65 to $70 CAD / hour
- Contract
Location: Calgary, AB (Hybrid – Monday, Tuesday, Thursday in office)
Added 10 days ago
BR
Manager, Risk Control
Brookfield Renewable U.S.
Gatineau, QC
- Full-time
Added 10 days ago
Financial analyst
Pomerleau
Levis, QC · Montreal, QC
Added 10 days ago
S
Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
Added 10 days ago
TI
Customer Supply Chain Analyst
TTI, Inc.
Toronto, ON
- Full-time
Added 10 days ago
T
Business Systems Analyst III
TD
London, ON · Toronto, ON
- Full-time
Added 10 days ago
Senior Actuarial Analyst
Lyft
Toronto, ON
Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role

Sidetrade

Technical Support Engineer

Remote, Canada

Remote

Full-time

Apply on jobs.workable.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Work location: This position is based in our Calgary office with an expectation of between three to four days in office per week
Experience: 2–3 years of experience is required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role
Posting language: English
Posted: Nov 2, 2026

Original job description

Do you thrive on solving complex technical problems and turning customer challenges into success stories? At Sidetrade, we're looking for a driven Technical Support Engineer to join our global Support team. You'll work with enterprise customers across North America and Europe, troubleshoot technical and functional issues, and partner with cross-functional teams to ensure customers achieve maximum value from our innovative AI platform.

About Sidetrade

Sidetrade (Euronext Growth: ALBFR.PA) is an AI-native company dedicated to Order-to-Cash (O2C). Its platform combines O2C applications, autonomous AI agents, and Aimie IQ, an intelligent natural-language interface that helps multinationals accelerate their cash generation, all built on SAFE, the Sidetrade Agentic Framework for Enterprise. Sidetrade operates the world's largest proprietary O2C Data Lake, built on $9 trillion in B2B transactions and millions of buying companies. We use this data to train specialized AI models that monitor, analyze, decide, and act autonomously throughout the O2C cycle. Sidetrade supports companies in 85 countries with 450 employees across Europe, North America, and Asia-Pacific.

We’re proud of our 38 nationalities, and these diverse perspectives drive our innovation, one-team culture, and customer-first mindset. Sidetrade has been positioned as a Gartner® Magic Quadrant™ Leader since 2022. We value passion over perfection. So, if you’re eager to learn and bring great energy, we want to hear from you. Be you. Grow with us.

Curious about Sidetrade? Catch Aimie in motion: Aimie Video

The role:

As part of Sidetrade’s Support team, you will work closely with our customers to understand the challenges they face every day and help them succeed with our platform. You will troubleshoot technical and functional issues, guide customers through solutions, and clearly explain product features to resolve problems.

You will collaborate with Customer Experience, Product, and R&D teams to investigate issues and ensure customers receive timely and effective support.

This role participates in a rotating shift schedule to help provide extended coverage across time zones.

This position is based in our Calgary office with an expectation of between three to four days in office per week.

What you will be doing:

Provide technical and functional support to our customers

Provide innovative solutions for the customer’s functional and technical challenges

Resolve complex issues applying analytical problem-solving skills

Manage the escalation process working with Customer Experience, Product and R&D

Become a Product Expert and share best practices with your colleagues

Translating complex technical workflows into clear, structured documentation (process maps, SOPs, runbooks, and user guides)

Collaborating with technical and business stakeholders to validate understanding and keep documentation accurate and up to date

Based in North America, you will ensure the 24x5 and eventual 24x7 coverage with your Europe-based colleagues

You should apply if:

2–3 years of experience is required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role

Strong analytical and troubleshooting skills with a structured approach to problem solving

The ability to work in a shift rotation Monday-Friday and occasional weekends:

Day shift: 8-hour shift beginning at 8am

Evening shift: 8-hour shift beginning at 4pm

Strong written and verbal communication skills, with the ability to explain technical issues clearly to customers

Technical knowledge of SQL, Linux, or web application support

A proactive mindset and the ability to take ownership of issues through resolution

Fluency in English

Nice to have:

Experience with Order-to-Cash (O2C) processes, including areas such as invoicing, collections, accounts receivable, or credit management.
Experience and familiarity with support and ticketing tools (Salesforce Service Cloud, Jira, etc.).
Fluency in French

Premium office facilities- including a free health club membership, basketball court, golf simulator, food trucks, tenant lounge & bar, bike storage, and more!
Hybrid work model – a flexible mix of in-office and remote days.
Great culture – active Social Club organizing regular team events and activities.
Health & wellness – medical coverage, life insurance, and other wellness programs.
Time off – competitive paid holidays plus public holidays.
Career growth & compensation – competitive salary, equal opportunities, learning & mentorship programs, and advancement support.

Because when you thrive, we all succeed!

We’re committed to providing a welcoming and inclusive experience for every candidate.

If you need any accommodation during the hiring process, just let us know.

Agencies

We only accept applications from invited agencies via our Workable portal. Unsolicited CVs sent to managers or HR won’t be subject to fees.

Apply on jobs.workable.com About employer

More about this job

Responsibilities

Provide technical and functional support to enterprise customers while troubleshooting complex issues and managing escalations. Collaborate with cross-functional teams including Product and R&D to ensure customers achieve maximum value from the AI platform.

Requirements

Requires 2-3 years of experience in enterprise-level B2B technical or application support with strong analytical and troubleshooting skills. Candidates must possess technical knowledge of SQL, Linux, or web applications and be available for a rotating shift schedule.

Skills

Technical support
Application support
Troubleshooting
Analytical problem-solving
SQL
Linux
Web application support
Customer experience
Documentation
Process mapping
SOP development
Communication skills
Order-to-cash
Salesforce service cloud
Jira

Benefits

Health club membership
Basketball court
Golf simulator
Food trucks
Tenant lounge & bar
Bike storage
Medical coverage
Life insurance
Wellness programs
Paid holidays
Learning & mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Technical Support Engineer
AI-native
Order-to-Cash
O2C
Sidetrade Agentic Framework for Enterprise
SAFE
Data Lake
B2B
SQL
Linux
Web Application Support
Salesforce Service Cloud
Jira
Process Maps
SOP
Runbooks
User Guides
Customer Experience
Troubleshooting
Analytical Skills
Technical Documentation
Enterprise Software
AI Models
Invoicing
Collections
Accounts Receivable
Credit Management

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Work requirements

Jobs in Canada