Jobs in Canada

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Added 8 days ago
S
Legal Counsel
Solink
Remote, Canada
- $116,659 to $170,000 CAD / year
- Full-time
- Remote
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to…
Added 8 days ago
SD
Customer Delivery Driver
Sainsbury's Digital, Tech and Data
Halifax, NS
- Full-time
You must have Right to Work eligibility in the UK
Added 8 days ago
E
Technical Architect
enableIT
Toronto, ON
- Contract
Note: FS experience can be nice to have but Box platform experience in mandatory. Please look for some technical architect who has worked in Box.
Added 8 days ago
B
Strategist, Enterprise
BrainStation
Toronto, ON
- Full-time
Genuine enthusiasm for in-person work and collaboration; this role follows a hybrid model with four or more days per week in the office
Added 8 days ago
EM
Project Manager - Control System Upgrades
Evertz Microsystems Limited
Burlington, ON
- Full-time
Coordinate kick-off, wrap-up and upgrade sync calls with the Regression, Product and Support teams
Added 8 days ago
MN
Junior Cloud QA Specialist (SDET) - 13-month term contract (maternity leave)
March Networks
Ottawa, ON
- Contract
…thrive. When you join our team, you'll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. At…
Added 8 days ago
CB
Onboarding Specialist
Cubeler Business Development Platform
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Please note: This role is based in Montreal, Quebec, and requires on-site presence 5 days per week
Added 8 days ago
A
Information Technology - Senior Manager/Manager, Technical Program Management
Aritzia
Vancouver, BC
- Full-time
…unique opportunity to be part of the operational engine of our Platform organization, the team responsible for building the technical foundation that powers Aritzia. Unlike Technical…
Added 8 days ago
M
Senior Full Stack Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
You will deliver secure, reliable and user-centered solutions that support business objectives. You will translate technical and business requirements into incremental deliverables aligned…
Added 8 days ago
Machine Builder Solution Manager
Siemens
Canada
…intelligence. Siemens Xcelerator - the open digital business platform - helps to implement this more easily, quickly, and at scale. Together with partners and a broad ecosystem, Siemens…
Added 8 days ago
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AI/ML Engineer
Conviva
Toronto, ON
- Full-time
Contribute to ML tooling, data pipelines, and infrastructure that support efficient experimentation and scalable model development.
Added 8 days ago
A
Cs Team Operator
Armstrongs
AB · Becklar Edmonton
- Part-time
Must be available to work Day/Early morning shifts
Added 8 days ago
F
Senior Platform Engineer
Flinks
Remote, Canada
- Full-time
- Remote
Today, our platform connects to 15,000+ financial institutions across North America and powers over 1M monthly connections. We also give our customers unprecedented visibility into 4,500+…
Added 8 days ago
S
Technical Support Engineer
Sidetrade
Remote, Canada
- Full-time
- Remote
This role participates in a rotating shift schedule to help provide extended coverage across time zones · This position is based in our Calgary office with an expectation of between three to four days in office per week
Added 8 days ago
MN
Junior QA Specialist
March Networks
Remote, Canada
- Full-time
- Remote
…thrive. When you join our team, you’ll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. At…
Added 8 days ago
TU
Software Engineer Graduate Scheme - Halifax
targetjobs UK
Halifax, NS
- Full-time
Our software engineers sit in platform teams across Group COO, with each platform aligned to a different part of the business. That means they work with teams across commercial markets,…
Added 8 days ago
VD
Senior Director, Strategic Initiatives & Execution (Office of the CEO)
Visual Defence
Richmond Hill, ON
- Full-time
Visual Defence is a global leader in AI powered software for transportation and infrastructure. Our flagship platform, CityRover, automates the detection of issues such as potholes, and…
Added 8 days ago
UC
Creative Writer
UNICEF Canada
Toronto, ON
- $55,000 to $62,000 CAD / year
- Full-time
…post-mortems with curiosity and a growth mindset - leveraging data insights to refine messaging, optimize performance, and deepen audience…
Added 8 days ago
S
Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
…AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better.…
Added 8 days ago
TR
Staff Software Engineer - II (KeyCite)
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
Build scalable data-processing capabilities for large volumes of structured and unstructured legal content and metadata.
Added 8 days ago
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Business Systems Analyst III
TD
London, ON · Toronto, ON
- Full-time
Support stakeholders and the user community by triaging intake requests, assessing impacts, documenting requirements, estimating effort, and communicating changes. Provide data guidance,…
Added 8 days ago
Senior Customer Engineer, Named Enterprise - Montreal, QC
Cloudflare
Montreal, QC
…account growth. Be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage…
Added 8 days ago
Senior Specialist, Account Management
Questrade Financial Group
Toronto, ON
Work-life balance in a hybrid environment with at least 3 days in office
Added 8 days ago
TS
R56790 Business Analyst III - Artificial Intelligence
TD SYNNEX
Mississauga, ON
- Full-time
Build out formal adoption metrics. Dedicated capacity will allow us to establish these metrics to measure platform impact, track developer adoption, and drive data-backed decisions.
Added 8 days ago
HS
Data Warehouse System Engineer
Hyve Solutions
ON · Ontario, Canada
- Full-time
Design, build, and operate an enterprise-scale Lakehouse platform based on Apache Iceberg to support batch, streaming, and incremental data workloads. Drive the migration from Hadoop/HDFS…

Sidetrade

Technical Support Engineer

Remote, Canada

Remote

Full-time

Apply on jobs.workable.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Work location: This position is based in our Calgary office with an expectation of between three to four days in office per week
Experience: 2–3 years of experience is required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role
Posting language: English
Posted: Nov 2, 2026

Original job description

Do you thrive on solving complex technical problems and turning customer challenges into success stories? At Sidetrade, we're looking for a driven Technical Support Engineer to join our global Support team. You'll work with enterprise customers across North America and Europe, troubleshoot technical and functional issues, and partner with cross-functional teams to ensure customers achieve maximum value from our innovative AI platform.

About Sidetrade

Sidetrade (Euronext Growth: ALBFR.PA) is an AI-native company dedicated to Order-to-Cash (O2C). Its platform combines O2C applications, autonomous AI agents, and Aimie IQ, an intelligent natural-language interface that helps multinationals accelerate their cash generation, all built on SAFE, the Sidetrade Agentic Framework for Enterprise. Sidetrade operates the world's largest proprietary O2C Data Lake, built on $9 trillion in B2B transactions and millions of buying companies. We use this data to train specialized AI models that monitor, analyze, decide, and act autonomously throughout the O2C cycle. Sidetrade supports companies in 85 countries with 450 employees across Europe, North America, and Asia-Pacific.

We’re proud of our 38 nationalities, and these diverse perspectives drive our innovation, one-team culture, and customer-first mindset. Sidetrade has been positioned as a Gartner® Magic Quadrant™ Leader since 2022. We value passion over perfection. So, if you’re eager to learn and bring great energy, we want to hear from you. Be you. Grow with us.

Curious about Sidetrade? Catch Aimie in motion: Aimie Video

The role:

As part of Sidetrade’s Support team, you will work closely with our customers to understand the challenges they face every day and help them succeed with our platform. You will troubleshoot technical and functional issues, guide customers through solutions, and clearly explain product features to resolve problems.

You will collaborate with Customer Experience, Product, and R&D teams to investigate issues and ensure customers receive timely and effective support.

This role participates in a rotating shift schedule to help provide extended coverage across time zones.

This position is based in our Calgary office with an expectation of between three to four days in office per week.

What you will be doing:

Provide technical and functional support to our customers

Provide innovative solutions for the customer’s functional and technical challenges

Resolve complex issues applying analytical problem-solving skills

Manage the escalation process working with Customer Experience, Product and R&D

Become a Product Expert and share best practices with your colleagues

Translating complex technical workflows into clear, structured documentation (process maps, SOPs, runbooks, and user guides)

Collaborating with technical and business stakeholders to validate understanding and keep documentation accurate and up to date

Based in North America, you will ensure the 24x5 and eventual 24x7 coverage with your Europe-based colleagues

You should apply if:

2–3 years of experience is required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role

Strong analytical and troubleshooting skills with a structured approach to problem solving

The ability to work in a shift rotation Monday-Friday and occasional weekends:

Day shift: 8-hour shift beginning at 8am

Evening shift: 8-hour shift beginning at 4pm

Strong written and verbal communication skills, with the ability to explain technical issues clearly to customers

Technical knowledge of SQL, Linux, or web application support

A proactive mindset and the ability to take ownership of issues through resolution

Fluency in English

Nice to have:

Experience with Order-to-Cash (O2C) processes, including areas such as invoicing, collections, accounts receivable, or credit management.
Experience and familiarity with support and ticketing tools (Salesforce Service Cloud, Jira, etc.).
Fluency in French

Premium office facilities- including a free health club membership, basketball court, golf simulator, food trucks, tenant lounge & bar, bike storage, and more!
Hybrid work model – a flexible mix of in-office and remote days.
Great culture – active Social Club organizing regular team events and activities.
Health & wellness – medical coverage, life insurance, and other wellness programs.
Time off – competitive paid holidays plus public holidays.
Career growth & compensation – competitive salary, equal opportunities, learning & mentorship programs, and advancement support.

Because when you thrive, we all succeed!

We’re committed to providing a welcoming and inclusive experience for every candidate.

If you need any accommodation during the hiring process, just let us know.

Agencies

We only accept applications from invited agencies via our Workable portal. Unsolicited CVs sent to managers or HR won’t be subject to fees.

Apply on jobs.workable.com About employer

More about this job

Responsibilities

Provide technical and functional support to enterprise customers while troubleshooting complex issues and managing escalations. Collaborate with cross-functional teams including Product and R&D to ensure customers achieve maximum value from the AI platform.

Requirements

Requires 2-3 years of experience in enterprise-level B2B technical or application support with strong analytical and troubleshooting skills. Candidates must possess technical knowledge of SQL, Linux, or web applications and be available for a rotating shift schedule.

Skills

Technical support
Application support
Troubleshooting
Analytical problem-solving
SQL
Linux
Web application support
Customer experience
Documentation
Process mapping
SOP development
Communication skills
Order-to-cash
Salesforce service cloud
Jira

Benefits

Health club membership
Basketball court
Golf simulator
Food trucks
Tenant lounge & bar
Bike storage
Medical coverage
Life insurance
Wellness programs
Paid holidays
Learning & mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Technical Support Engineer
AI-native
Order-to-Cash
O2C
Sidetrade Agentic Framework for Enterprise
SAFE
Data Lake
B2B
SQL
Linux
Web Application Support
Salesforce Service Cloud
Jira
Process Maps
SOP
Runbooks
User Guides
Customer Experience
Troubleshooting
Analytical Skills
Technical Documentation
Enterprise Software
AI Models
Invoicing
Collections
Accounts Receivable
Credit Management

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Work requirements

Jobs in Canada