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Added 5 days ago
Senior Investigator Corporate Investigations
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
A minimum of 5 years investigative experience preferably dealing with fraud and related offences
Added 5 days ago
F
Senior Platform Engineer
Flinks
Remote, Canada
- Full-time
- Remote
Hands-on Backstage experience (catalog, software templates, TechDocs, plugins), or you have built an equivalent internal developer portal and can walk us through it.
Added 5 days ago
S
Technical Support Engineer
Sidetrade
Remote, Canada
- Full-time
- Remote
You will collaborate with Customer Experience, Product, and R&D teams to investigate issues and ensure customers receive timely and effective support.
Added 5 days ago
S
Community Development Co-op Student - Winter 2027
Stantec
Markham, ON
- Full-time
Learning begins in the classroom but there’s no better place to gain real-world experience than with Stantec. Interns are an integral part of our teams, working to solve some of the world's…
Added 5 days ago
D
Product Owner, Product management
Desjardins
Montreal, QC
- Full-time
As Product Owner, you will represent the voice of the client in projects and be responsible for the member/client experience. You will consistently prepare a range of products and services…
Added 5 days ago
YH
Registered Nurse (Part-Time, Night Shift)
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough Finch
- Part-time
…senior care in the country, delivering high-quality resident experience and care to Chinese and other Asian seniors since 1994. The organization operates 805 long-term care beds and 308…
Added 5 days ago
SH
New Graduate Guarantee (NGG) - Cardiology
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
…health care team. All nurses make a commitment to lifelong…
Added 5 days ago
SH
Registered Nurse (RN) - Cardiology - TFT
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
…health care team. All nurses make a commitment to lifelong…
Added 5 days ago
MANAGER FLEET CONTRACTS
City of Toronto
Toronto, ON
If you are interested in learning more about this exciting role, you can participate in an information session with Cris Renna - Director Transformation, Fleet Services on November 13, 2026…
Added 5 days ago
Sessional Lecturer - CSC490H1S  - Capstone Design Project
University of Toronto
Toronto, ON
Experience working with application and machine learning infrastructure, such as Kubernetes, Terraform, AWS/Azure/GCP.
Added 5 days ago
TU
Software Engineer Graduate Scheme - Halifax
targetjobs UK
Halifax, NS
- Full-time
Develop your capability through a blend of structured learning and hands-on experience
Added 5 days ago
H
Audiologist - New Graduates Welcome
HearCANADA
Belleville, ON
- Full-time
Competitive annual $75,000 - $100,000 annual base earnings based on experience
Added 5 days ago
N
Marketing Specialist
Nemko
ON · Ontario, Canada
- Full-time
…solutions. We are passionate about providing a world-class customer experience, we believe in continuous learning and competence development, we care for our customers, colleagues, and the…
Added 5 days ago
A
Business Development Manager- Commercial Waste Services
Aplin
MB · Manitoba, Canada
- Full-time
Understand customer needs: Take a consultative approach to sales by learning about customers' operational requirements and recommending appropriate service solutions.
Added 5 days ago
CG
Personal Support Worker - Medical - Temporary Part-Time (2026-233)
Collingwood General and Marine Hospital
Collingwood, ON
- Part-time
- Temporary
…has a diverse patient population and a place where you will experience meaningful patient interactions while working with a fun and dedicated…
Added 5 days ago
CG
Medical Radiation Technologist - Casual (2026-232)
Collingwood General and Marine Hospital
Collingwood, ON
- Temporary
…informed, supported, and comfortable throughout their imaging experience while delivering high-quality radiographic procedures. Working alongside a collaborative healthcare team, you’ll…
Added 5 days ago
NF
Director of Quality
New Flyer
Winnipeg, MB
- Full-time
…battery-electric and fuel-cell electric buses. With more than 90 years of experience and thousands of buses operating every day, our team is making a difference in communities across the…
Added 5 days ago
MI
Senior Associate Director, Fund Accounting
MUFG Investor Services
Halifax, NS
- Full-time
…and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide…
Added 5 days ago
O
Senior Product Manager, Okta Customer Identity
Okta
Toronto, ON
- $146,000 to $200,000 CAD / year
- Full-time
5+ years of product management experience in enterprise SaaS, platform products, or identity and access management, with at least one zero-to-one launch you can speak to end to end.
Added 5 days ago
NF
Quality Assurance Manager
New Flyer
Winnipeg, MB
- Full-time
Experience: Minimum 4 years in Quality Assurance and 3 years in management (preferably managing managers). Experience with a Fortune 500 company or equivalent in low-volume, high-mix…
Added 5 days ago
NF
Master Scheduler
New Flyer
Winnipeg, MB
- Full-time
Post-secondary education in a related discipline in operations management or equivalent experience will also be considered
Added 5 days ago
FI
Commercial Insurance Specialist (T)
Federated Insurance Company of Canada
Mississauga, ON
- Full-time
Learning new products, industries, and market trends
Added 5 days ago
UC
Creative Writer
UNICEF Canada
Toronto, ON
- $55,000 to $62,000 CAD / year
- Full-time
…work that is both creatively impactful and drives donations. Experience working in marketing agency-style environments with premium global brands and complex digital marketing ecosystems is…
Added 5 days ago
AG
Senior Project Engineer
Alamos Gold Inc.
Dubreuilville, ON
- Full-time
5+ years of experience supporting or managing projects at operating underground mines and/or mines undergoing development or expansion.
Added 5 days ago
AG
Senior Mine Engineer
Alamos Gold Inc.
Dubreuilville, ON
- Full-time
5+ years of experience supporting or managing projects at operating underground mines and/or mines undergoing development or expansion.

Sidetrade

Technical Support Engineer

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Experience: 2–3 years of experience is required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role
Posting language: English
Posted: Nov 2, 2026

Original job description

Do you thrive on solving complex technical problems and turning customer challenges into success stories? At Sidetrade, we're looking for a driven Technical Support Engineer to join our global Support team. You'll work with enterprise customers across North America and Europe, troubleshoot technical and functional issues, and partner with cross-functional teams to ensure customers achieve maximum value from our innovative AI platform.

About Sidetrade

Sidetrade (Euronext Growth: ALBFR.PA) is an AI-native company dedicated to Order-to-Cash (O2C). Its platform combines O2C applications, autonomous AI agents, and Aimie IQ, an intelligent natural-language interface that helps multinationals accelerate their cash generation, all built on SAFE, the Sidetrade Agentic Framework for Enterprise. Sidetrade operates the world's largest proprietary O2C Data Lake, built on $9 trillion in B2B transactions and millions of buying companies. We use this data to train specialized AI models that monitor, analyze, decide, and act autonomously throughout the O2C cycle. Sidetrade supports companies in 85 countries with 450 employees across Europe, North America, and Asia-Pacific.

We’re proud of our 38 nationalities, and these diverse perspectives drive our innovation, one-team culture, and customer-first mindset. Sidetrade has been positioned as a Gartner® Magic Quadrant™ Leader since 2022. We value passion over perfection. So, if you’re eager to learn and bring great energy, we want to hear from you. Be you. Grow with us.

Curious about Sidetrade? Catch Aimie in motion: Aimie Video

The role:

As part of Sidetrade’s Support team, you will work closely with our customers to understand the challenges they face every day and help them succeed with our platform. You will troubleshoot technical and functional issues, guide customers through solutions, and clearly explain product features to resolve problems.

You will collaborate with Customer Experience, Product, and R&D teams to investigate issues and ensure customers receive timely and effective support.

This role participates in a rotating shift schedule to help provide extended coverage across time zones.

This position is based in our Calgary office with an expectation of between three to four days in office per week.

What you will be doing:

Provide technical and functional support to our customers

Provide innovative solutions for the customer’s functional and technical challenges

Resolve complex issues applying analytical problem-solving skills

Manage the escalation process working with Customer Experience, Product and R&D

Become a Product Expert and share best practices with your colleagues

Translating complex technical workflows into clear, structured documentation (process maps, SOPs, runbooks, and user guides)

Collaborating with technical and business stakeholders to validate understanding and keep documentation accurate and up to date

Based in North America, you will ensure the 24x5 and eventual 24x7 coverage with your Europe-based colleagues

You should apply if:

2–3 years of experience is required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role

Strong analytical and troubleshooting skills with a structured approach to problem solving

The ability to work in a shift rotation Monday-Friday and occasional weekends:

Day shift: 8-hour shift beginning at 8am

Evening shift: 8-hour shift beginning at 4pm

Strong written and verbal communication skills, with the ability to explain technical issues clearly to customers

Technical knowledge of SQL, Linux, or web application support

A proactive mindset and the ability to take ownership of issues through resolution

Fluency in English

Nice to have:

Experience with Order-to-Cash (O2C) processes, including areas such as invoicing, collections, accounts receivable, or credit management.
Experience and familiarity with support and ticketing tools (Salesforce Service Cloud, Jira, etc.).
Fluency in French

Premium office facilities- including a free health club membership, basketball court, golf simulator, food trucks, tenant lounge & bar, bike storage, and more!
Hybrid work model – a flexible mix of in-office and remote days.
Great culture – active Social Club organizing regular team events and activities.
Health & wellness – medical coverage, life insurance, and other wellness programs.
Time off – competitive paid holidays plus public holidays.
Career growth & compensation – competitive salary, equal opportunities, learning & mentorship programs, and advancement support.

Because when you thrive, we all succeed!

We’re committed to providing a welcoming and inclusive experience for every candidate.

If you need any accommodation during the hiring process, just let us know.

Agencies

We only accept applications from invited agencies via our Workable portal. Unsolicited CVs sent to managers or HR won’t be subject to fees.

Apply About employer

More about this job

Responsibilities

Provide technical and functional support to enterprise customers while troubleshooting complex issues and managing escalations. Collaborate with cross-functional teams including Product and R&D to ensure customers achieve maximum value from the AI platform.

Requirements

Requires 2-3 years of experience in enterprise-level B2B technical or application support with strong analytical and troubleshooting skills. Candidates must possess technical knowledge of SQL, Linux, or web applications and be available for a rotating shift schedule.

Skills

Technical support
Application support
Troubleshooting
Analytical problem-solving
SQL
Linux
Web application support
Customer experience
Documentation
Process mapping
SOP development
Communication skills
Order-to-cash
Salesforce service cloud
Jira

Benefits

Health club membership
Basketball court
Golf simulator
Food trucks
Tenant lounge & bar
Bike storage
Medical coverage
Life insurance
Wellness programs
Paid holidays
Learning & mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Technical Support Engineer
AI-native
Order-to-Cash
O2C
Sidetrade Agentic Framework for Enterprise
SAFE
Data Lake
B2B
SQL
Linux
Web Application Support
Salesforce Service Cloud
Jira
Process Maps
SOP
Runbooks
User Guides
Customer Experience
Troubleshooting
Analytical Skills
Technical Documentation
Enterprise Software
AI Models
Invoicing
Collections
Accounts Receivable
Credit Management

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