IT & data jobs in Canada

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Added 7 days ago
T
Business System Analyst
Tekshapers
Toronto, ON
- Full-time
…annuity product administration and servicing processes Perform data mapping and integration analysis Facilitate SIT and UAT testing activities Collaborate with business, development, and QA…
Added 7 days ago
RI
IT Cloud Data Engineer
Rivago Infotech Inc
Toronto, ON
- Contract
The Cloud Data Engineer is responsible for designing, building, and maintaining scalable data pipelines and Azuer cloud platforms. This role involves working with large datasets, optimizing…
Added 7 days ago
MO
IT Support Analyst - Contract
Martin-Brower of Canada Co.
New Westminster, BC
- $72,000 to $87,000 CAD / year
- Contract
Familiarity of business intelligence and data analytics solutions
Added 7 days ago
MB
IT Support Analyst
Martin Brower UK and Ireland
New Westminster, BC
- Contract
Familiarity of business intelligence and data analytics solutions
Added 7 days ago
JG
Data Engineer
J&M Group
Toronto, ON
- Full-time
Write complex SQL queries for data transformation and validation.
Added 7 days ago
SD
Software QA Tester
Symbiotic Digital
Toronto, ON · Downtown Toronto (Ryerson), Ontario
- Contract
days per week onsite
Added 7 days ago
IF
Auditeur(trice) TI Sénior
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Added 7 days ago
T
Staff Machine Learning Engineer, Sensors & Intelligence
Tonal
Remote, Canada
- $160,000 to $185,000 CAD / year
- Full-time
- Remote
Your job is to turn that multimodal data into general-purpose representations of how people move, exert effort, fatigue, and adapt over time. Those representations will power the next…
Added 7 days ago
C
Senior Machine Learning Engineer
Clio
Canada
- Full-time
Develop advanced machine learning models using structured and unstructured data to improve Clio’s customer’s experience
Added 7 days ago
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Business Systems Analyst III
TD
Toronto, ON
- Full-time
Assess the technical and business impact of application defects, data issues, processing failures, and other production problems.
Added 7 days ago
Member IT Services - Senior IT Business Systems Analyst
Mohawk Medbuy Corporation (MMC)
Burlington, ON · Toronto, ON
…redevelopment) and nutrition solutions. Other services include data analytics, in-hospital logistics, warehousing, technology, procure-to-pay and accounts…
Added 7 days ago
IS
Intermediate IT Systems Administrator
Intelica Solutions Inc.
Calgary, AB
- Full-time
Added 7 days ago
MM
Senior IT Business Systems Analyst
Mohawk Medbuy Corporation
Toronto, ON · Greater Toronto Area, Canada
- $82,921 to $103,000 CAD / year
- Full-time
…redevelopment) and nutrition solutions. Other services include data analytics, in-hospital logistics, warehousing, technology, procure-to-pay and accounts…
Added 7 days ago
QP
Cyber Security Analyst
QuadReal Property Group
Vancouver, BC
- Full-time
Added 7 days ago
TN
Business Systems Analyst (Pricing & Promotions)
TEK NINJAS
Toronto, ON
- $55 to $60 CAD / hour
- Contract
Analyze integrations with POS, eCommerce, Loyalty, and Master Data systems.
Added 7 days ago
TE
FinTech Data Engineer: Claude AI Workflow for Form ADV & FINTRX Analytics
The Essence Group
Canada
- Contract
We are seeking an expert Senior FinTech Data Engineer / AI Developer based in Canada or the United States to architect and build a repeatable, highly resilient wealth-management research…
Added 7 days ago
KG
Technical Business Analyst
K&K Global Talent Solutions INC.
Montreal, QC
- Full-time
Broad based skills with Microsoft Office tools especially Word, PowerPoint and Excel at an advanced to expert level for automation, managing, and reporting on large data sets.
Added 7 days ago
A
Technical Business Analyst / Montreal, QC (Hybrid) - FTE
AceStack
Montreal, QC
- Full-time
Added 7 days ago
SL
Senior Data Engineer
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Waterloo King
- Full-time
We are currently looking for a Senior Data Engineer - with a passion for turning disparate streams of data into organized and actionable analytics services and insights. As a Data Engineer…
Added 7 days ago
CI
Unix Linux System Administrator-- JASDC6094765
Compunnel Inc.
Regina, SK
- Contract
The UNIX Midrange Support resource will ensure a secure, highly available Data Centre environment to support SaskPower's business requirements.
Added 7 days ago
IG
Application Support Analyst
Insight Global
Toronto, ON
- $43 to $47 CAD / hour
- Contract
Added 7 days ago
P/
Network Administrator
PrecisionERP / PrecisionIT
Toronto, ON
- Full-time
CCNA certification required
Added 7 days ago
AG
Business Process Analyst - Lean Six Sigma Black Belt
Aeolus Group
AB · Edmonton, AB
- Contract
Assess improvement opportunities through stakeholder interviews, process reviews and data analysis.
Added 7 days ago
Investment Database Analyst
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
Conduct regular reviews and audits of database profiles to identify and resolve data inconsistencies, gaps and outdated information.
Added 7 days ago
Business Systems Analyst, Telecom
CityofOttawa
Ottawa, ON
Proficiency in spreadsheet, graphics, word processing and data retrieval applications

Sidetrade

Technical Support Engineer

Remote, Canada

Remote

Full-time

Apply on jobs.workable.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Work location: This position is based in our Calgary office with an expectation of between three to four days in office per week
Experience: 2–3 years of experience is required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role
Posting language: English
Posted: Nov 2, 2026

Original job description

Do you thrive on solving complex technical problems and turning customer challenges into success stories? At Sidetrade, we're looking for a driven Technical Support Engineer to join our global Support team. You'll work with enterprise customers across North America and Europe, troubleshoot technical and functional issues, and partner with cross-functional teams to ensure customers achieve maximum value from our innovative AI platform.

About Sidetrade

Sidetrade (Euronext Growth: ALBFR.PA) is an AI-native company dedicated to Order-to-Cash (O2C). Its platform combines O2C applications, autonomous AI agents, and Aimie IQ, an intelligent natural-language interface that helps multinationals accelerate their cash generation, all built on SAFE, the Sidetrade Agentic Framework for Enterprise. Sidetrade operates the world's largest proprietary O2C Data Lake, built on $9 trillion in B2B transactions and millions of buying companies. We use this data to train specialized AI models that monitor, analyze, decide, and act autonomously throughout the O2C cycle. Sidetrade supports companies in 85 countries with 450 employees across Europe, North America, and Asia-Pacific.

We’re proud of our 38 nationalities, and these diverse perspectives drive our innovation, one-team culture, and customer-first mindset. Sidetrade has been positioned as a Gartner® Magic Quadrant™ Leader since 2022. We value passion over perfection. So, if you’re eager to learn and bring great energy, we want to hear from you. Be you. Grow with us.

Curious about Sidetrade? Catch Aimie in motion: Aimie Video

The role:

As part of Sidetrade’s Support team, you will work closely with our customers to understand the challenges they face every day and help them succeed with our platform. You will troubleshoot technical and functional issues, guide customers through solutions, and clearly explain product features to resolve problems.

You will collaborate with Customer Experience, Product, and R&D teams to investigate issues and ensure customers receive timely and effective support.

This role participates in a rotating shift schedule to help provide extended coverage across time zones.

This position is based in our Calgary office with an expectation of between three to four days in office per week.

What you will be doing:

Provide technical and functional support to our customers

Provide innovative solutions for the customer’s functional and technical challenges

Resolve complex issues applying analytical problem-solving skills

Manage the escalation process working with Customer Experience, Product and R&D

Become a Product Expert and share best practices with your colleagues

Translating complex technical workflows into clear, structured documentation (process maps, SOPs, runbooks, and user guides)

Collaborating with technical and business stakeholders to validate understanding and keep documentation accurate and up to date

Based in North America, you will ensure the 24x5 and eventual 24x7 coverage with your Europe-based colleagues

You should apply if:

2–3 years of experience is required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role

Strong analytical and troubleshooting skills with a structured approach to problem solving

The ability to work in a shift rotation Monday-Friday and occasional weekends:

Day shift: 8-hour shift beginning at 8am

Evening shift: 8-hour shift beginning at 4pm

Strong written and verbal communication skills, with the ability to explain technical issues clearly to customers

Technical knowledge of SQL, Linux, or web application support

A proactive mindset and the ability to take ownership of issues through resolution

Fluency in English

Nice to have:

Experience with Order-to-Cash (O2C) processes, including areas such as invoicing, collections, accounts receivable, or credit management.
Experience and familiarity with support and ticketing tools (Salesforce Service Cloud, Jira, etc.).
Fluency in French

Premium office facilities- including a free health club membership, basketball court, golf simulator, food trucks, tenant lounge & bar, bike storage, and more!
Hybrid work model – a flexible mix of in-office and remote days.
Great culture – active Social Club organizing regular team events and activities.
Health & wellness – medical coverage, life insurance, and other wellness programs.
Time off – competitive paid holidays plus public holidays.
Career growth & compensation – competitive salary, equal opportunities, learning & mentorship programs, and advancement support.

Because when you thrive, we all succeed!

We’re committed to providing a welcoming and inclusive experience for every candidate.

If you need any accommodation during the hiring process, just let us know.

Agencies

We only accept applications from invited agencies via our Workable portal. Unsolicited CVs sent to managers or HR won’t be subject to fees.

Apply on jobs.workable.com About employer

More about this job

Responsibilities

Provide technical and functional support to enterprise customers while troubleshooting complex issues and managing escalations. Collaborate with cross-functional teams including Product and R&D to ensure customers achieve maximum value from the AI platform.

Requirements

Requires 2-3 years of experience in enterprise-level B2B technical or application support with strong analytical and troubleshooting skills. Candidates must possess technical knowledge of SQL, Linux, or web applications and be available for a rotating shift schedule.

Skills

Technical support
Application support
Troubleshooting
Analytical problem-solving
SQL
Linux
Web application support
Customer experience
Documentation
Process mapping
SOP development
Communication skills
Order-to-cash
Salesforce service cloud
Jira

Benefits

Health club membership
Basketball court
Golf simulator
Food trucks
Tenant lounge & bar
Bike storage
Medical coverage
Life insurance
Wellness programs
Paid holidays
Learning & mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Technical Support Engineer
AI-native
Order-to-Cash
O2C
Sidetrade Agentic Framework for Enterprise
SAFE
Data Lake
B2B
SQL
Linux
Web Application Support
Salesforce Service Cloud
Jira
Process Maps
SOP
Runbooks
User Guides
Customer Experience
Troubleshooting
Analytical Skills
Technical Documentation
Enterprise Software
AI Models
Invoicing
Collections
Accounts Receivable
Credit Management

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Hiring at a glance

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Where work happens

IT & data jobs in Canada

Business System Analyst

IT Cloud Data Engineer

IT Support Analyst - Contract

IT Support Analyst

Data Engineer

Software QA Tester

Auditeur(trice) TI Sénior

Staff Machine Learning Engineer, Sensors & Intelligence

Senior Machine Learning Engineer

Business Systems Analyst III

Member IT Services - Senior IT Business Systems Analyst

Intermediate IT Systems Administrator

Senior IT Business Systems Analyst

Cyber Security Analyst

Business Systems Analyst (Pricing & Promotions)

FinTech Data Engineer: Claude AI Workflow for Form ADV & FINTRX Analytics

Technical Business Analyst

Technical Business Analyst / Montreal, QC (Hybrid) - FTE

Senior Data Engineer

Unix Linux System Administrator-- JASDC6094765

Application Support Analyst

Network Administrator

Business Process Analyst - Lean Six Sigma Black Belt

Investment Database Analyst

Business Systems Analyst, Telecom

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IT & data jobs in Canada