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Added 4 mins ago
CI
Group 3 - Table 29 - Electronic Warfare
Calian in Space & Technology
Ottawa, ON
- Full-time
We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you’re driven by purpose and energized by…
Added 19 mins ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Kelowna, BC
- Full-time
We are seeking a hands-on Salesforce Platform and AI Engineer to design, build, and scale secure, data-driven solutions that advance CCS’s mission. This role combines Salesforce…
Added 1 hour ago
MA
Lead / Principal Data Engineer - Snowflake & dbt
Mitra AI
Canada
- Contract
We are seeking a highly experienced, hands-on Lead / Principal Data Engineer with deep expertise in Snowflake, DBT, advanced SQL, and modern data engineering practices to support enterprise…
Added 1 hour ago
GD
Computer Modeling & Simulation Staff Specialist/Engineer
General Dynamics Land Systems–Canada
London, ON
- Full-time
Computer Modeling & Simulation Staff Specialist/Engineer P55
Added 1 hour ago
MP
Operating Engineer
Mother Parkers Tea & Coffee
Mississauga, ON
- Full-time
…beverage experience for our customers. As a leading customer solutions provider to some of North America’s largest retailers and foodservice chains, we use state-of-the-art technology and…
Added 1 hour ago
L
Senior Software Engineer - Data and AI Platforms
lululemon
Vancouver, BC
- Full-time
As a Senior Software Engineer, you will design and build data systems, AI-enabled platform capabilities, and enterprise solutions that support multiple product teams, contributing to…
Added 4 hours ago
VT
Java Full Stack Engineer - Artificial Intelligence
Viva Tech Solutions
Toronto, ON
- Contract
Develop enterprise-grade self-service portals for data product discovery, onboarding, access, deployment, monitoring, and certification.
Added 4 hours ago
VT
Quality Engineer - AI Chatbot Validation
Viva Tech Solutions
Toronto, ON
- Contract
Ability to create effective test data and evaluation datasets for AI-driven functionality.
Added 5 hours ago
RB
Lead Quality Engineer - Automation (Data)
Royal Bank of Canada
Toronto, ON
- Full-time
The Lead Quality Engineer is responsible for creating and executing comprehensive end to end testing strategies and solutions, with focus on data validation, integrity testing, and quality…
Added 6 hours ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Toronto, ON
- Full-time
We are seeking a hands-on Salesforce Platform and AI Engineer to design, build, and scale secure, data-driven solutions that advance CCS’s mission. This role combines Salesforce…
Added 6 hours ago
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Senior Salesforce Engineer
Canadian Cancer Society
Montreal, QC
- Full-time
We are seeking a hands-on Salesforce Platform and AI Engineer to design, build, and scale secure, data-driven solutions that advance CCS’s mission. This role combines Salesforce…
Added 6 hours ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Quebec, QC
- Full-time
We are seeking a hands-on Salesforce Platform and AI Engineer to design, build, and scale secure, data-driven solutions that advance CCS’s mission. This role combines Salesforce…
Added 6 hours ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Prince George, BC
- Full-time
We are seeking a hands-on Salesforce Platform and AI Engineer to design, build, and scale secure, data-driven solutions that advance CCS’s mission. This role combines Salesforce…
Added 6 hours ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Halifax, NS
- Full-time
We are seeking a hands-on Salesforce Platform and AI Engineer to design, build, and scale secure, data-driven solutions that advance CCS’s mission. This role combines Salesforce…
Added 6 hours ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Ottawa, ON
- Full-time
We are seeking a hands-on Salesforce Platform and AI Engineer to design, build, and scale secure, data-driven solutions that advance CCS’s mission. This role combines Salesforce…
Added 6 hours ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Calgary, AB
- Full-time
We are seeking a hands-on Salesforce Platform and AI Engineer to design, build, and scale secure, data-driven solutions that advance CCS’s mission. This role combines Salesforce…
Added 6 hours ago
PC
Azure Data Consultant, Senior Associate
PwC Canada
Toronto, ON
- Full-time
As a Senior Associate, Azure Data Engineer, you will play a key role in designing and building data solutions on Azure. You will work closely with project teams to deliver high-quality data…
Added 7 hours ago
L
Senior Software Engineer
lululemon
BC · British Columbia, Canada
- Full-time
As a Senior Software Engineer, you will lead the design and implementation of complex software systems and features spanning multiple services and components, establishing technical…
Added 7 hours ago
C
Ingénieur de données senior
CGI
Montreal, QC
- Full-time
The Data Engineer Senior acts as a specialist in the design, development, integration and optimisation of data solutions. They contribute to the implementation of pipelines, integration…
Added 7 hours ago
C
Senior Site Reliability Specialist (SRE) – Equity Trading Platform
CGI
Montreal, QC
- Full-time
…you’ll work with the latest technologies and market-leading solutions to help our teams achieve ambitious business goals by implementing a data-centric enterprise architecture for capital…
Added 8 hours ago
A
Spécialiste Qualité Fournisseurs
Actalent
Laval, QC
- $40 to $55 CAD / hour
- Contract
We are seeking a Supplier Quality Engineer to manage a critical supplier, ensuring that commitments are met, recovery plans are driven, and supply chain risks affecting production are…
Added 9 hours ago
RR
Android & Robotics Software Developer
Remote Robotic
Ottawa, ON · Kanata, ON
- $40 to $55 CAD / hour
- Contract
…operations technologies for mission-critical applications. Our solutions support customers across defence, public safety, security, industrial, infrastructure, energy, and government…
Added 9 hours ago
R
Founding Engineer, Build and Deployment
Rainharbor
Toronto, ON
- Full-time
…where a wrong answer is a broken commitment. You will be the engineer who makes sure it deserves that trust: helping shape the first release as it is built, proving it against its promises,…
Added 9 hours ago
UC
Senior AI Developer
UniSysTech Consulting
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Other
…enterprise-grade Artificial Intelligence and Machine Learning solutions. In this role, you will focus on building intelligent back-end systems, automated workflows, and scalable AI…
Added 10 hours ago
R
Lead Automation Engineer
RBC
Toronto, ON
- Full-time
We are seeking an exceptional Principal Engineer to lead the design, development, and implementation of AI-driven software development lifecycle and intelligent automation solutions. This…

Sidetrade

Technical Support Engineer

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Experience: 2–3 years of experience is required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role
Posting language: English
Posted: Nov 2, 2026

Original job description

Do you thrive on solving complex technical problems and turning customer challenges into success stories? At Sidetrade, we're looking for a driven Technical Support Engineer to join our global Support team. You'll work with enterprise customers across North America and Europe, troubleshoot technical and functional issues, and partner with cross-functional teams to ensure customers achieve maximum value from our innovative AI platform.

About Sidetrade

Sidetrade (Euronext Growth: ALBFR.PA) is an AI-native company dedicated to Order-to-Cash (O2C). Its platform combines O2C applications, autonomous AI agents, and Aimie IQ, an intelligent natural-language interface that helps multinationals accelerate their cash generation, all built on SAFE, the Sidetrade Agentic Framework for Enterprise. Sidetrade operates the world's largest proprietary O2C Data Lake, built on $9 trillion in B2B transactions and millions of buying companies. We use this data to train specialized AI models that monitor, analyze, decide, and act autonomously throughout the O2C cycle. Sidetrade supports companies in 85 countries with 450 employees across Europe, North America, and Asia-Pacific.

We’re proud of our 38 nationalities, and these diverse perspectives drive our innovation, one-team culture, and customer-first mindset. Sidetrade has been positioned as a Gartner® Magic Quadrant™ Leader since 2022. We value passion over perfection. So, if you’re eager to learn and bring great energy, we want to hear from you. Be you. Grow with us.

Curious about Sidetrade? Catch Aimie in motion: Aimie Video

The role:

As part of Sidetrade’s Support team, you will work closely with our customers to understand the challenges they face every day and help them succeed with our platform. You will troubleshoot technical and functional issues, guide customers through solutions, and clearly explain product features to resolve problems.

You will collaborate with Customer Experience, Product, and R&D teams to investigate issues and ensure customers receive timely and effective support.

This role participates in a rotating shift schedule to help provide extended coverage across time zones.

This position is based in our Calgary office with an expectation of between three to four days in office per week.

What you will be doing:

Provide technical and functional support to our customers

Provide innovative solutions for the customer’s functional and technical challenges

Resolve complex issues applying analytical problem-solving skills

Manage the escalation process working with Customer Experience, Product and R&D

Become a Product Expert and share best practices with your colleagues

Translating complex technical workflows into clear, structured documentation (process maps, SOPs, runbooks, and user guides)

Collaborating with technical and business stakeholders to validate understanding and keep documentation accurate and up to date

Based in North America, you will ensure the 24x5 and eventual 24x7 coverage with your Europe-based colleagues

You should apply if:

2–3 years of experience is required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role

Strong analytical and troubleshooting skills with a structured approach to problem solving

The ability to work in a shift rotation Monday-Friday and occasional weekends:

Day shift: 8-hour shift beginning at 8am

Evening shift: 8-hour shift beginning at 4pm

Strong written and verbal communication skills, with the ability to explain technical issues clearly to customers

Technical knowledge of SQL, Linux, or web application support

A proactive mindset and the ability to take ownership of issues through resolution

Fluency in English

Nice to have:

Experience with Order-to-Cash (O2C) processes, including areas such as invoicing, collections, accounts receivable, or credit management.
Experience and familiarity with support and ticketing tools (Salesforce Service Cloud, Jira, etc.).
Fluency in French

Premium office facilities- including a free health club membership, basketball court, golf simulator, food trucks, tenant lounge & bar, bike storage, and more!
Hybrid work model – a flexible mix of in-office and remote days.
Great culture – active Social Club organizing regular team events and activities.
Health & wellness – medical coverage, life insurance, and other wellness programs.
Time off – competitive paid holidays plus public holidays.
Career growth & compensation – competitive salary, equal opportunities, learning & mentorship programs, and advancement support.

Because when you thrive, we all succeed!

We’re committed to providing a welcoming and inclusive experience for every candidate.

If you need any accommodation during the hiring process, just let us know.

Agencies

We only accept applications from invited agencies via our Workable portal. Unsolicited CVs sent to managers or HR won’t be subject to fees.

Apply About employer

More about this job

Responsibilities

Provide technical and functional support to enterprise customers while troubleshooting complex issues and managing escalations. Collaborate with cross-functional teams including Product and R&D to ensure customers achieve maximum value from the AI platform.

Requirements

Requires 2-3 years of experience in enterprise-level B2B technical or application support with strong analytical and troubleshooting skills. Candidates must possess technical knowledge of SQL, Linux, or web applications and be available for a rotating shift schedule.

Skills

Technical support
Application support
Troubleshooting
Analytical problem-solving
SQL
Linux
Web application support
Customer experience
Documentation
Process mapping
SOP development
Communication skills
Order-to-cash
Salesforce service cloud
Jira

Benefits

Health club membership
Basketball court
Golf simulator
Food trucks
Tenant lounge & bar
Bike storage
Medical coverage
Life insurance
Wellness programs
Paid holidays
Learning & mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Technical Support Engineer
AI-native
Order-to-Cash
O2C
Sidetrade Agentic Framework for Enterprise
SAFE
Data Lake
B2B
SQL
Linux
Web Application Support
Salesforce Service Cloud
Jira
Process Maps
SOP
Runbooks
User Guides
Customer Experience
Troubleshooting
Analytical Skills
Technical Documentation
Enterprise Software
AI Models
Invoicing
Collections
Accounts Receivable
Credit Management

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