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Added 8 mins ago
QP
Cyber Security Analyst
QuadReal Property Group
Vancouver, BC
- Full-time
Experience with cloud security tools and practices, particularly in Microsoft Azure environments.
Added 8 mins ago
ERP CONSULTANT
Atos
Windsor, ON
…countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its…
Added 8 mins ago
MN
Junior Cloud QA Specialist (SDET) - 13-month term contract (maternity leave)
March Networks
Remote, Canada
- Contract
- Remote
March Networks is building video-enabled business intelligence solutions in the cloud and is looking for a Junior Test Specialist (SDET) with cloud and analytics experience to help us…
Added 8 mins ago
Senior Proposal Specialist
EBC Inc.
Mississauga, ON
submittals, and response data. You are also responsible for leading and/or
Added 8 mins ago
E
Kafka Platform Admin/Kafka Developer
Experis
Calgary, AB
- Contract
We are looking for an experienced Kafka Platform Administrator / Kafka Developer with strong expertise in Apache Kafka, Kafka on-premises and cloud environments, and Red Hat OpenShift…
Added 23 mins ago
S
Legal Counsel
Solink
Remote, Canada
- $116,659 to $170,000 CAD / year
- Full-time
- Remote
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to…
Added 23 mins ago
Senior Product Manager, Serverless Compute
Amazon
Vancouver, BC
…serverless services by delivering new capabilities and intuitive developer experiences that make it easier to build applications without becoming an expert in distributed systems. If you're…
Added 24 mins ago
VG
[VO2 Canada] - Développeuse.eur Java – Missions Ponctuelles
VO2 GROUP
Montreal, QC
- Full-time
✔️ Jusqu’à la réalisation à l’échelle, grâce à une expertise reconnue en business & tech, data et IA 🤖✨
Added 24 mins ago
EB
Director, Internal Audit (Information Technology)
EQ Bank
Toronto, ON
- Full-time
…Operations and Cyber Security practices for a mainly Digital Banking cloud-based…
Added 24 mins ago
E
Technical Architect
enableIT
Toronto, ON
- Contract
Strong understanding of integration technologies, single sign-on, Enterprise Mobility Management, BYOK, Data Masking, Data Loss Prevention, and cloud solution architecture patterns
Added 38 mins ago
Technical Sales Representative - Channel Sales
Vertiv
Mississauga, ON
…Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT…
Added 38 mins ago
Inside Sales Representative - Power
Vertiv
Mississauga, ON
Leverages data sources provided by internal sources; proactively uncovers contacts from external sources.
Added 38 mins ago
T
Information Security Specialist - PCI DSS Compliance
TD
Toronto, ON
- Full-time
…for end-to-end accountability for the Payment Card Industry Data Security Standard, or PCI DSS, compliance program across the TD Insurance family. You will work with business, technology,…
Added 38 mins ago
SI
Software Developer
Spait Infotech
Canada
- Full-time
Work with databases to store, retrieve, and manage application data.
Added 38 mins ago
MN
Junior Cloud QA Specialist (SDET) - 13-month term contract (maternity leave)
March Networks
Ottawa, ON
- Contract
March Networks is building video-enabled business intelligence solutions in the cloud and is looking for a Junior Test Specialist (SDET) with cloud and analytics experience to help us…
Added 38 mins ago
AS
Devops Engineer - Cloud Migration
Apex Systems
Toronto, ON
- $45 to $49 USD / hour
- Full-time
…select applications from on-premises infrastructure to the cloud. Your responsibilities will…
Added 39 mins ago
A
Information Technology - Senior Manager/Manager, Technical Program Management
Aritzia
Vancouver, BC
- Full-time
…Platform TPM you will manage the delivery of capabilities - the cloud infrastructure, developer tools, and data platforms that our engineering teams rely on every day. You will be a force…
Added 39 mins ago
TI
Kafka Platform Administrator
TEKFORTUNE INC
Calgary, AB
- Contract
We are looking for an experienced Kafka Platform Administrator / Kafka Developer with strong expertise in Apache Kafka, Kafka on-premises and cloud environments, and Red Hat OpenShift…
Added 53 mins ago
M
Senior Full Stack Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
React, micro-frontends, enterprise component or design libraries, CSS, Tailwind or SCSS, and React state management and data fetching.
Added 53 mins ago
Machine Builder Solution Manager
Siemens
Canada
Help machine builders transition from hardware-centric automation to software-defined, data-driven, and AI-enabled machine architectures.
Added 1 hour ago
F
Senior Platform Engineer
Flinks
Remote, Canada
- Full-time
- Remote
…one of North America’s most trusted platforms for financial data access, enrichment, and money movement. We work with innovators across many industries, including lending, fintech, banking,…
Added 1 hour ago
S
Technical Support Engineer
Sidetrade
Remote, Canada
- Full-time
- Remote
…Enterprise. Sidetrade operates the world's largest proprietary O2C Data Lake, built on $9 trillion in B2B transactions and millions of buying companies. We use this data to train…
Added 1 hour ago
MN
Junior QA Specialist
March Networks
Remote, Canada
- Full-time
- Remote
Help build and manage world-class customer-like environments comprising a mixture of cloud and on-prem applications and equipment.
Added 1 hour ago
Proposal Specialist
EBC Inc.
Mississauga, ON
submittals, and response data. You are also responsible for leading and/or
Added 1 hour ago
Sessional Lecturer - CSC490H1S  - Capstone Design Project
University of Toronto
Toronto, ON

Sidetrade

Technical Support Engineer

Remote, Canada

Remote

Full-time

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Job details

Job type: Full-time
Workplace: Remote
Experience: 2–3 years of experience is required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role
Posting language: English
Posted: Nov 2, 2026

Original job description

Do you thrive on solving complex technical problems and turning customer challenges into success stories? At Sidetrade, we're looking for a driven Technical Support Engineer to join our global Support team. You'll work with enterprise customers across North America and Europe, troubleshoot technical and functional issues, and partner with cross-functional teams to ensure customers achieve maximum value from our innovative AI platform.

About Sidetrade

Sidetrade (Euronext Growth: ALBFR.PA) is an AI-native company dedicated to Order-to-Cash (O2C). Its platform combines O2C applications, autonomous AI agents, and Aimie IQ, an intelligent natural-language interface that helps multinationals accelerate their cash generation, all built on SAFE, the Sidetrade Agentic Framework for Enterprise. Sidetrade operates the world's largest proprietary O2C Data Lake, built on $9 trillion in B2B transactions and millions of buying companies. We use this data to train specialized AI models that monitor, analyze, decide, and act autonomously throughout the O2C cycle. Sidetrade supports companies in 85 countries with 450 employees across Europe, North America, and Asia-Pacific.

We’re proud of our 38 nationalities, and these diverse perspectives drive our innovation, one-team culture, and customer-first mindset. Sidetrade has been positioned as a Gartner® Magic Quadrant™ Leader since 2022. We value passion over perfection. So, if you’re eager to learn and bring great energy, we want to hear from you. Be you. Grow with us.

Curious about Sidetrade? Catch Aimie in motion: Aimie Video

The role:

As part of Sidetrade’s Support team, you will work closely with our customers to understand the challenges they face every day and help them succeed with our platform. You will troubleshoot technical and functional issues, guide customers through solutions, and clearly explain product features to resolve problems.

You will collaborate with Customer Experience, Product, and R&D teams to investigate issues and ensure customers receive timely and effective support.

This role participates in a rotating shift schedule to help provide extended coverage across time zones.

This position is based in our Calgary office with an expectation of between three to four days in office per week.

What you will be doing:

Provide technical and functional support to our customers

Provide innovative solutions for the customer’s functional and technical challenges

Resolve complex issues applying analytical problem-solving skills

Manage the escalation process working with Customer Experience, Product and R&D

Become a Product Expert and share best practices with your colleagues

Translating complex technical workflows into clear, structured documentation (process maps, SOPs, runbooks, and user guides)

Collaborating with technical and business stakeholders to validate understanding and keep documentation accurate and up to date

Based in North America, you will ensure the 24x5 and eventual 24x7 coverage with your Europe-based colleagues

You should apply if:

2–3 years of experience is required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role

Strong analytical and troubleshooting skills with a structured approach to problem solving

The ability to work in a shift rotation Monday-Friday and occasional weekends:

Day shift: 8-hour shift beginning at 8am

Evening shift: 8-hour shift beginning at 4pm

Strong written and verbal communication skills, with the ability to explain technical issues clearly to customers

Technical knowledge of SQL, Linux, or web application support

A proactive mindset and the ability to take ownership of issues through resolution

Fluency in English

Nice to have:

Experience with Order-to-Cash (O2C) processes, including areas such as invoicing, collections, accounts receivable, or credit management.
Experience and familiarity with support and ticketing tools (Salesforce Service Cloud, Jira, etc.).
Fluency in French

Premium office facilities- including a free health club membership, basketball court, golf simulator, food trucks, tenant lounge & bar, bike storage, and more!
Hybrid work model – a flexible mix of in-office and remote days.
Great culture – active Social Club organizing regular team events and activities.
Health & wellness – medical coverage, life insurance, and other wellness programs.
Time off – competitive paid holidays plus public holidays.
Career growth & compensation – competitive salary, equal opportunities, learning & mentorship programs, and advancement support.

Because when you thrive, we all succeed!

We’re committed to providing a welcoming and inclusive experience for every candidate.

If you need any accommodation during the hiring process, just let us know.

Agencies

We only accept applications from invited agencies via our Workable portal. Unsolicited CVs sent to managers or HR won’t be subject to fees.

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More about this job

Responsibilities

Provide technical and functional support to enterprise customers while troubleshooting complex issues and managing escalations. Collaborate with cross-functional teams including Product and R&D to ensure customers achieve maximum value from the AI platform.

Requirements

Requires 2-3 years of experience in enterprise-level B2B technical or application support with strong analytical and troubleshooting skills. Candidates must possess technical knowledge of SQL, Linux, or web applications and be available for a rotating shift schedule.

Skills

Technical support
Application support
Troubleshooting
Analytical problem-solving
SQL
Linux
Web application support
Customer experience
Documentation
Process mapping
SOP development
Communication skills
Order-to-cash
Salesforce service cloud
Jira

Benefits

Health club membership
Basketball court
Golf simulator
Food trucks
Tenant lounge & bar
Bike storage
Medical coverage
Life insurance
Wellness programs
Paid holidays
Learning & mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Technical Support Engineer
AI-native
Order-to-Cash
O2C
Sidetrade Agentic Framework for Enterprise
SAFE
Data Lake
B2B
SQL
Linux
Web Application Support
Salesforce Service Cloud
Jira
Process Maps
SOP
Runbooks
User Guides
Customer Experience
Troubleshooting
Analytical Skills
Technical Documentation
Enterprise Software
AI Models
Invoicing
Collections
Accounts Receivable
Credit Management

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