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Added 9 mins ago
H
Machinist
Hillenbrand
Richmond, BC
- Full-time
Support team performance by sharing knowledge, assisting with training when needed, and completing additional assigned work with care and accountability
Added 9 mins ago
E
Truck Driver
EECOL
Calgary, AB
- Full-time
When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive…
Added 9 mins ago
D(
Implementation Manager
DHL (Supply Chain)
Calgary, AB
- Full-time
Are you a passionate leader looking for autonomy and exciting career possibilities? Do you take an energetic and resourceful approach to problem-solving while bringing innovative ideas to…
Added 9 mins ago
Manager, Store Upper Canada Mall
Freedom Mobile
Newmarket, ON
…Our successful candidate will create and support a positive team environment that builds morale and encourages top performance while improving store performance across all metrics through…
Added 9 mins ago
Power & Recovery Supervisor
Domtar Products
Port Mellon, BC
Our Howe Sound Mill, located on the Sunshine Coast of British Columbia, is seeking an experience Supervisor to join our team.
Added 9 mins ago
E
Territory Representative, Hospitality Sales & Service
Ecolab
Corner Brook, NL · NL
- Full-time
Ecolab is seeking a Territory Sales and Service Representative to join our team in the Newfoundland market. As an industry leader, we need talented people like you to help us continue to…
Added 9 mins ago
C
General Manager
Chipotle
Edmonton, AB
- Full-time
…a winning culture, and run a strong business. You’ll join a team that’s committed to Cultivating a Better World while sharpening your leadership and operations skills along the way. If…
Added 9 mins ago
PC
Senior Specialist - Project Manager
Parkland Corporation
Calgary, AB
- Full-time
The Lead Specialist - Project Manager is a senior-level delivery leader representing the IT PMO Shared Services team. This role leads complex, cross-functional technology and business…
Added 9 mins ago
SO
Director, Northern & Indigenous Health
Spirit Omega Inc.
Remote, Canada
- $128,000 to $160,000 CAD / year
- Full-time
- Remote
Are you a strategic, relationship-driven leader passionate about advancing First Nations, Inuit, Métis and northern health and wellness? Do you thrive on bringing people together, building…
Added 9 mins ago
S
Cycle Counter (1-year term)
Sysco
Winnipeg, MB · Sysco Winnipeg
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 9 mins ago
Operator - MMU (Goose Lake, NU)
Orica
NU · Goose Lake, NU
…progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world. From the production and…
Added 9 mins ago
Plant Operator (Goose Lake, NU)
Orica
NU · Goose Lake, NU
…progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world. From the production and…
Added 9 mins ago
MN
Junior Cloud QA Specialist (SDET) - 13-month term contract (maternity leave)
March Networks
Remote, Canada
- Contract
- Remote
March Networks is an established global leader in the video surveillance industry and works with the world’s largest retailers and banking institutions. Our goal is to create a positive…
Added 9 mins ago
Head of Trading
Pembina Pipeline Corporation
Calgary, AB
Pembina’s Marketing team in Calgary is actively hiring a Head of Trading to lead Crude, NGL and Natural Gas trading strategy, portfolio optimization, risk management, and commercial…
Added 9 mins ago
SG
Producer
Smoking Gun Interactive
Remote, Canada
- $115,000 to $130,000 CAD / year
- Full-time
- Remote
As a Producer at Smoking Gun Interactive (SGI), you’re an experienced team leader with excellent communication skills, and expertise in managing projects, priorities, schedules and team…
Added 9 mins ago
HL
Power Engineer - L 2nd Refrigeration 3rd Boiler
High Liner Foods
Lunenburg, NS
- Full-time
…innovation, and of course, responsible operations. Our talented team is committed to the High Liner Foods goal of becoming the leader in branded, value-added seafood in North…
Added 9 mins ago
Project Engineer- Centre Of Excellence
Aecon
Cambridge, ON
…through the unique talents and collaborative spirit of every team member. If you’re inspired to make a difference through future-building projects, join our best-in-class…
Added 9 mins ago
SM
Experienced Underground Diamond Driller
Swick Mining Services
Thunder Bay, ON
- Full-time
…technical innovation, high-quality drilling delivery and a team culture where people are supported, recognized and given opportunities to…
Added 9 mins ago
SF
Sales Coordinator
Sprouse Fire & Safety
Calgary, AB
- Full-time
Do you thrive in an organization and support role? Are you a team player and customer service focused?
Added 9 mins ago
DN
CyberDet & Underground EIS Specialist
Dyno Nobel
Vancouver, BC
- Full-time
Dyno Nobel is a global leader in commercial explosives, manufacturing and blasting technology, delivering innovative solutions to the mining, quarry, construction, and seismic industries.…
Added 9 mins ago
VC
Traffic Control Person (TCP) / Hoist Operator - Mission
Ventana Construction Corporation
Mission, BC
- Full-time
…a philosophy that we truly believe in, and we encourage our team to practice every day. Building and maintaining strong relationships is vital to our success. Recognized as one of BC’s Top…
Added 9 mins ago
DG
Directeur(trice) portefeuille de marques / Brand Portfolio Director
Dandurand Group
Montreal, QC
- Full-time
Être un leader mobilisateur, capable d’influencer ses pairs.
Added 9 mins ago
FR
Senior Facilities Manager
Foresight Recruitment Group
Montreal, QC
- $130,000 to $150,000 CAD / year
- Full-time
The ability to balance operational priorities, team performance and client expectations.
Added 9 mins ago
BR
Brand Manager
BarBurrito Restaurants Inc.
Toronto, ON · North York, ON
- Full-time
Act as a senior marketing leader and trusted partner to the VP of Marketing, helping raise the strategic and executional capabilities of the broader team.
Added 9 mins ago
SC
Food Safety Program Manager
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…

Sidetrade

Technical Support Engineer

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Experience: 2–3 years of experience is required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role
Posting language: English
Posted: Nov 2, 2026

Original job description

Do you thrive on solving complex technical problems and turning customer challenges into success stories? At Sidetrade, we're looking for a driven Technical Support Engineer to join our global Support team. You'll work with enterprise customers across North America and Europe, troubleshoot technical and functional issues, and partner with cross-functional teams to ensure customers achieve maximum value from our innovative AI platform.

About Sidetrade

Sidetrade (Euronext Growth: ALBFR.PA) is an AI-native company dedicated to Order-to-Cash (O2C). Its platform combines O2C applications, autonomous AI agents, and Aimie IQ, an intelligent natural-language interface that helps multinationals accelerate their cash generation, all built on SAFE, the Sidetrade Agentic Framework for Enterprise. Sidetrade operates the world's largest proprietary O2C Data Lake, built on $9 trillion in B2B transactions and millions of buying companies. We use this data to train specialized AI models that monitor, analyze, decide, and act autonomously throughout the O2C cycle. Sidetrade supports companies in 85 countries with 450 employees across Europe, North America, and Asia-Pacific.

We’re proud of our 38 nationalities, and these diverse perspectives drive our innovation, one-team culture, and customer-first mindset. Sidetrade has been positioned as a Gartner® Magic Quadrant™ Leader since 2022. We value passion over perfection. So, if you’re eager to learn and bring great energy, we want to hear from you. Be you. Grow with us.

Curious about Sidetrade? Catch Aimie in motion: Aimie Video

The role:

As part of Sidetrade’s Support team, you will work closely with our customers to understand the challenges they face every day and help them succeed with our platform. You will troubleshoot technical and functional issues, guide customers through solutions, and clearly explain product features to resolve problems.

You will collaborate with Customer Experience, Product, and R&D teams to investigate issues and ensure customers receive timely and effective support.

This role participates in a rotating shift schedule to help provide extended coverage across time zones.

This position is based in our Calgary office with an expectation of between three to four days in office per week.

What you will be doing:

Provide technical and functional support to our customers

Provide innovative solutions for the customer’s functional and technical challenges

Resolve complex issues applying analytical problem-solving skills

Manage the escalation process working with Customer Experience, Product and R&D

Become a Product Expert and share best practices with your colleagues

Translating complex technical workflows into clear, structured documentation (process maps, SOPs, runbooks, and user guides)

Collaborating with technical and business stakeholders to validate understanding and keep documentation accurate and up to date

Based in North America, you will ensure the 24x5 and eventual 24x7 coverage with your Europe-based colleagues

You should apply if:

2–3 years of experience is required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role

Strong analytical and troubleshooting skills with a structured approach to problem solving

The ability to work in a shift rotation Monday-Friday and occasional weekends:

Day shift: 8-hour shift beginning at 8am

Evening shift: 8-hour shift beginning at 4pm

Strong written and verbal communication skills, with the ability to explain technical issues clearly to customers

Technical knowledge of SQL, Linux, or web application support

A proactive mindset and the ability to take ownership of issues through resolution

Fluency in English

Nice to have:

Experience with Order-to-Cash (O2C) processes, including areas such as invoicing, collections, accounts receivable, or credit management.
Experience and familiarity with support and ticketing tools (Salesforce Service Cloud, Jira, etc.).
Fluency in French

Premium office facilities- including a free health club membership, basketball court, golf simulator, food trucks, tenant lounge & bar, bike storage, and more!
Hybrid work model – a flexible mix of in-office and remote days.
Great culture – active Social Club organizing regular team events and activities.
Health & wellness – medical coverage, life insurance, and other wellness programs.
Time off – competitive paid holidays plus public holidays.
Career growth & compensation – competitive salary, equal opportunities, learning & mentorship programs, and advancement support.

Because when you thrive, we all succeed!

We’re committed to providing a welcoming and inclusive experience for every candidate.

If you need any accommodation during the hiring process, just let us know.

Agencies

We only accept applications from invited agencies via our Workable portal. Unsolicited CVs sent to managers or HR won’t be subject to fees.

Apply About employer

More about this job

Responsibilities

Provide technical and functional support to enterprise customers while troubleshooting complex issues and managing escalations. Collaborate with cross-functional teams including Product and R&D to ensure customers achieve maximum value from the AI platform.

Requirements

Requires 2-3 years of experience in enterprise-level B2B technical or application support with strong analytical and troubleshooting skills. Candidates must possess technical knowledge of SQL, Linux, or web applications and be available for a rotating shift schedule.

Skills

Technical support
Application support
Troubleshooting
Analytical problem-solving
SQL
Linux
Web application support
Customer experience
Documentation
Process mapping
SOP development
Communication skills
Order-to-cash
Salesforce service cloud
Jira

Benefits

Health club membership
Basketball court
Golf simulator
Food trucks
Tenant lounge & bar
Bike storage
Medical coverage
Life insurance
Wellness programs
Paid holidays
Learning & mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Technical Support Engineer
AI-native
Order-to-Cash
O2C
Sidetrade Agentic Framework for Enterprise
SAFE
Data Lake
B2B
SQL
Linux
Web Application Support
Salesforce Service Cloud
Jira
Process Maps
SOP
Runbooks
User Guides
Customer Experience
Troubleshooting
Analytical Skills
Technical Documentation
Enterprise Software
AI Models
Invoicing
Collections
Accounts Receivable
Credit Management

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