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Added 1 min ago
AE
Regional Cybersecurity Analyst
Agnico Eagle Mines Limited
Timmins, ON
- Full-time
Technical proficiency in security-related hardware and software; ability to function as a risk and security consultant to regional IT and OT groups and business partners on security matters…
Added 1 min ago
P
Azure Data Consultant, Senior Associate
PwC
Toronto, ON
- Full-time
Act as an expert in Azure Data Platform, including Azure Data Factory (ADF), Azure Databricks, Synapse Analytics, Event Hub, Blob Storage.
Added 1 min ago
R
Pre-Sales Solutions Consultant - HCM (Canada)
Rippling
Toronto, ON
- $111,000 to $185,000 CAD / year
Understand a prospect’s technical requirements and convey the business value of Rippling’s HR product suite
Added 16 mins ago
OH
Payroll Specialist
Ontario Health atHome
Toronto, ON
- Full-time
Payroll subject matter expert for staﬀ and management to address inquiries and provide training and information on the payroll processes and use of the QHR system
Added 16 mins ago
BH
Program Manager, Access Forester (Northern or Southern Interior)
BC Hydro
BC · British Columbia, Canada
- Full-time
Fulfill the role of a forestry Subject Matter Expert for BC Hydro and its clients, and assist, the Indigenous Relations Team with consultation (as required).
Added 16 mins ago
MS
Freedom of Information Assistant
Marberg Staffing
Toronto, ON
- Temporary
Expert level data entry and attention to detail (will be tested).
Added 16 mins ago
O
Senior Digital Strategy and Growth Manager
Okta
Toronto, ON
- $140,000 to $192,000 CAD / year
- Full-time
…launch tests yourself, present findings, and become the trusted expert voice of site optimization and…
Added 16 mins ago
CC
Project Manager (Fixed-Term 12 months)
Coast Capital
Surrey, BC
- Contract
Develops sufficient technical and business knowledge to manage the assigned project(s) effectively. Responsible for evaluating the feasibility of the project.
Added 16 mins ago
T
Microsoft Azure Integration Developer
TEEMA
Vancouver, BC
- Contract
…across cloud-based and on-premises systems. This is a hands-on technical position with roughly 70% of the focus on integration development and 30% on Azure administration, configuration,…
Added 16 mins ago
R
Sales Associate (S2)
RONA
Montreal, QC · Saint-Laurent, QC
- Full-time
Become the expert our customers need to make their projects a reality! Thanks to your expertise and passion, you'll turn every interaction into a memorable experience, while developing your…
Added 16 mins ago
MM
Senior Cloud and Infrastructure Engineer
Mohawk Medbuy Corporation
Toronto, ON · Greater Toronto Area, Canada
- $95,000 to $103,000 CAD / year
- Full-time
…implements infrastructure security controls, and resolves complex technical issues. The role also owns infrastructure architecture, developed collaboratively with the infrastructure team,…
Added 16 mins ago
R
Sales Associate plumbing
RONA
Drummondville, QC
- Full-time
Become the expert our customers need to make their projects a reality! Thanks to your expertise and passion, you'll turn every interaction into a memorable experience, while developing your…
Added 16 mins ago
AI
Service Delivery Manager (French)
Apptoza Inc.
Montreal, QC
- Full-time
Microsoft Certified: Azure Solutions Architect Expert.
Added 16 mins ago
Senior Digital Strategy and Growth Manager
Okta
Toronto, ON
…launch tests yourself, present findings, and become the trusted expert voice of site optimization and…
Added 16 mins ago
Assistant Manager, Derivative Settlements Operations, Settlements & Clearing (12-Month Contract GWO)
Scotiabank
Toronto, ON
…cross training new and junior staff, being a subject matter expert and assist in the oversight of the team as…
Added 16 mins ago
Customer Experience Associate - St. Clair & Via Italia (30 hours/week)
Scotiabank
Toronto, ON
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Added 16 mins ago
SD
Senior Project Manager
Symbiotic Digital
ON · Downtown Toronto (Central Bay Street), Ontario
- Contract
provides a business system that enable us to provide the Expert Technical staff
Added 16 mins ago
SD
Software QA Tester
Symbiotic Digital
Toronto, ON · Downtown Toronto (Ryerson), Ontario
- Contract
provides a business system that enable us to provide the Expert Technical staff
Added 31 mins ago
V
Head of Advisor Technology - Americas
Vanguard
Toronto, ON
- Full-time
Provides the strategic direction, oversees and leads a team of technical support staff who design, develop, test, implement and monitor software and tools. Acts as a subject matter expert…
Added 46 mins ago
Applications Developer, Workday
Robinhood
Toronto, ON
…improve the employee experience. You will be the subject matter expert in this space, as well as help identify opportunities where automation and AI can help improve…
Added 46 mins ago
Director, Corporate Compliance & Enterprise Risk
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
Added 46 mins ago
Director, Corporate Compliance & Enterprise Risk
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
Added 46 mins ago
UO
Astronomical Lead Software Developer
University of Alberta
Edmonton, AB
- Full-time
…that all components are interoperable and meet scientific and technical specifications. The incumbent will also coordinate, prioritize and oversee the project's software milestones, feature…
Added 46 mins ago
C
Senior Mobile Consultant, Application Development - Simplii Financial
CIBC
Toronto, ON
- Full-time
Client Consultation: Engage with clients to understand project requirements and provide expert technical guidance.
Added 46 mins ago
V
Senior Product Design Engineer / Développeur·euse design de produit senior
Vention
Montreal, QC
- Full-time
Expert in TypeScript and React. You can design clean component APIs on accessible primitives (Radix), with deep knowledge of CSS, design tokens and multi-mode theming, and WCAG/ARIA…

Sidetrade

Technical Support Engineer

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Experience: 2–3 years of experience is required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role
Posting language: English
Posted: Nov 2, 2026

Original job description

Do you thrive on solving complex technical problems and turning customer challenges into success stories? At Sidetrade, we're looking for a driven Technical Support Engineer to join our global Support team. You'll work with enterprise customers across North America and Europe, troubleshoot technical and functional issues, and partner with cross-functional teams to ensure customers achieve maximum value from our innovative AI platform.

About Sidetrade

Sidetrade (Euronext Growth: ALBFR.PA) is an AI-native company dedicated to Order-to-Cash (O2C). Its platform combines O2C applications, autonomous AI agents, and Aimie IQ, an intelligent natural-language interface that helps multinationals accelerate their cash generation, all built on SAFE, the Sidetrade Agentic Framework for Enterprise. Sidetrade operates the world's largest proprietary O2C Data Lake, built on $9 trillion in B2B transactions and millions of buying companies. We use this data to train specialized AI models that monitor, analyze, decide, and act autonomously throughout the O2C cycle. Sidetrade supports companies in 85 countries with 450 employees across Europe, North America, and Asia-Pacific.

We’re proud of our 38 nationalities, and these diverse perspectives drive our innovation, one-team culture, and customer-first mindset. Sidetrade has been positioned as a Gartner® Magic Quadrant™ Leader since 2022. We value passion over perfection. So, if you’re eager to learn and bring great energy, we want to hear from you. Be you. Grow with us.

Curious about Sidetrade? Catch Aimie in motion: Aimie Video

The role:

As part of Sidetrade’s Support team, you will work closely with our customers to understand the challenges they face every day and help them succeed with our platform. You will troubleshoot technical and functional issues, guide customers through solutions, and clearly explain product features to resolve problems.

You will collaborate with Customer Experience, Product, and R&D teams to investigate issues and ensure customers receive timely and effective support.

This role participates in a rotating shift schedule to help provide extended coverage across time zones.

This position is based in our Calgary office with an expectation of between three to four days in office per week.

What you will be doing:

Provide technical and functional support to our customers

Provide innovative solutions for the customer’s functional and technical challenges

Resolve complex issues applying analytical problem-solving skills

Manage the escalation process working with Customer Experience, Product and R&D

Become a Product Expert and share best practices with your colleagues

Translating complex technical workflows into clear, structured documentation (process maps, SOPs, runbooks, and user guides)

Collaborating with technical and business stakeholders to validate understanding and keep documentation accurate and up to date

Based in North America, you will ensure the 24x5 and eventual 24x7 coverage with your Europe-based colleagues

You should apply if:

2–3 years of experience is required in enterprise-level B2B technical support, application support, or a similar customer-facing technical role

Strong analytical and troubleshooting skills with a structured approach to problem solving

The ability to work in a shift rotation Monday-Friday and occasional weekends:

Day shift: 8-hour shift beginning at 8am

Evening shift: 8-hour shift beginning at 4pm

Strong written and verbal communication skills, with the ability to explain technical issues clearly to customers

Technical knowledge of SQL, Linux, or web application support

A proactive mindset and the ability to take ownership of issues through resolution

Fluency in English

Nice to have:

Experience with Order-to-Cash (O2C) processes, including areas such as invoicing, collections, accounts receivable, or credit management.
Experience and familiarity with support and ticketing tools (Salesforce Service Cloud, Jira, etc.).
Fluency in French

Premium office facilities- including a free health club membership, basketball court, golf simulator, food trucks, tenant lounge & bar, bike storage, and more!
Hybrid work model – a flexible mix of in-office and remote days.
Great culture – active Social Club organizing regular team events and activities.
Health & wellness – medical coverage, life insurance, and other wellness programs.
Time off – competitive paid holidays plus public holidays.
Career growth & compensation – competitive salary, equal opportunities, learning & mentorship programs, and advancement support.

Because when you thrive, we all succeed!

We’re committed to providing a welcoming and inclusive experience for every candidate.

If you need any accommodation during the hiring process, just let us know.

Agencies

We only accept applications from invited agencies via our Workable portal. Unsolicited CVs sent to managers or HR won’t be subject to fees.

Apply About employer

More about this job

Responsibilities

Provide technical and functional support to enterprise customers while troubleshooting complex issues and managing escalations. Collaborate with cross-functional teams including Product and R&D to ensure customers achieve maximum value from the AI platform.

Requirements

Requires 2-3 years of experience in enterprise-level B2B technical or application support with strong analytical and troubleshooting skills. Candidates must possess technical knowledge of SQL, Linux, or web applications and be available for a rotating shift schedule.

Skills

Technical support
Application support
Troubleshooting
Analytical problem-solving
SQL
Linux
Web application support
Customer experience
Documentation
Process mapping
SOP development
Communication skills
Order-to-cash
Salesforce service cloud
Jira

Benefits

Health club membership
Basketball court
Golf simulator
Food trucks
Tenant lounge & bar
Bike storage
Medical coverage
Life insurance
Wellness programs
Paid holidays
Learning & mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Technical Support Engineer
AI-native
Order-to-Cash
O2C
Sidetrade Agentic Framework for Enterprise
SAFE
Data Lake
B2B
SQL
Linux
Web Application Support
Salesforce Service Cloud
Jira
Process Maps
SOP
Runbooks
User Guides
Customer Experience
Troubleshooting
Analytical Skills
Technical Documentation
Enterprise Software
AI Models
Invoicing
Collections
Accounts Receivable
Credit Management

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