Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
The
Global Trainer for Unity (ServiceNow) plays a key role in the global rollout of the ServiceNow platform. This position is responsible for delivering engaging, high-quality training sessions that enable end users, process owners, and support teams to adopt the new system efficiently. The trainer will collaborate closely with process leads, the training development team, and local deployment teams to ensure consistent and effective training delivery across all regions and business units worldwide.
Key Responsibilities
- Deliver Training Globally: Facilitate interactive, role-based training sessions (virtual and in-person) for end users, key users, and local trainers as part of global deployment waves.
- Train-the-Trainer (TTT): Conduct TTT sessions to equip regional and country-level trainers with the knowledge and tools needed to deliver localized training effectively.
- Curriculum Execution & Feedback: Deliver training aligned with the global Unity curriculum.
- Support Localization Efforts: Partner with country deployment teams to adapt materials and delivery methods to local business processes, languages, and regulations.
- Collaborate with Program Teams: Work closely with the global Unity deployment team, change management, and communications functions to ensure training aligns with deployment timelines and readiness milestones.
- Measure & Report Training Effectiveness: Monitor attendance, learner engagement, and post-training feedback to assess effectiveness and recommend improvements.
- Ongoing Support & Reinforcement: Support go-live readiness, post-go-live hypercare, and refresher training sessions as needed.
Qualifications
Education & Experience
- Bachelor’s degree in Business, Information Systems, Education, or related field (Master’s preferred).
- 5-8+ years of experience delivering technology training in a global environment.
- Prior experience with ServiceNow or a similar ITSM/ESM platform strongly preferred.
- Experience working in large-scale, multi-country rollout projects.
Skills & Competencies
- Strong knowledge of adult learning principles and digital learning delivery methods.
- Excellent facilitation, presentation, and communication skills in English (additional languages a plus).
- Ability to simplify complex technical concepts for diverse audiences.
- Skilled in virtual training tools and LMS systems.
- Ability to manage multiple priorities and collaborate across time zones.
- Culturally aware and comfortable working in a global, matrixed organization.
- High Proficiency in English; additional languages a plus
- Ability to support role during U.S. East Coast Hours
- Ability to Travel 30%
Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Siemens Healthineers businesses, please visit our company page here.
The Base Pay Range For This Position Is
$89,220 - $122,672
Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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