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Added 9 hours ago
IF
Technicien de maintenance en véhicules lourds diesel
Impact Fulfillment Services
Ottawa, ON · Vanier, ON
- Full-time
Capacité à créer et maintenir des relations professionnelles à tous les niveaux de l'organisation (collègues, groupes de travail, clients, superviseurs)
Added 12 hours ago
L
Assistant Manager
LensCrafters
Toronto, ON
- Full-time
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology…
Added 17 hours ago
SI
Director of Operations
Systemex Industries Conseils
Montreal, QC
- Full-time
Entretenir de solides relations avec la clientèle, gérer les enjeux opérationnels nécessitant une escalade et collaborer avec le développement des affaires et les équipes techniques afin de…
Added 1 day ago
B
Territory Manager - Vancouver North
BAT
Vancouver, BC
- Full-time
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.
Added 1 day ago
CS
Bilingual Banking IT Project Manager
Cynet Systems
Montreal, QC
- $64 to $69 CAD / hour
- Contract
10+ years of experience as a Project Manager within the banking industry.
Added 1 day ago
People Business Partner
Jack Morton Worldwide
Oakville, ON
Collaborating globally with People partners in our other regions so what we build in NAM connects to a coherent global employee experience, not a patchwork of local solutions.
Added 1 day ago
ML
Senior Manager, HR Ops & Labour Relations
Maple Leaf Foods Inc
Mississauga, ON
- $122,000 to $172,000 CAD / year
- Part-time
As the Senior Manager, HR Ops & Labour Relations, you will lead HR Operations and Labour Relations support for sites with fewer than 200 employees. Reporting to Josh Torres, VP, Labour…
Added 1 day ago
ML
Production Manager (Nights)
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
Foster and maintain positive union and employee relations environment by treating all employees with respect, providing timely feedback and grievance resolution.
Added 1 day ago
D(
HR Advisor – Fixed-Term Until July 2028
DWF (Canada)
Toronto, ON
- Full-time
DWF Group is a global provider of integrated legal and business services. As part of the DWF Group, our Canadian legal team is driven by innovation, collaboration, and a shared commitment…
Added 1 day ago
CI
Senior Manager Property Management
Colliers International
Burnaby, BC
- Full-time
This position is for a Senior Property Manager based in Burnaby, BC.***
Added 1 day ago
WH
Assistant Rooms Operations Manager
Westin Hotels & Resorts
Ottawa, ON
- Full-time
…property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating…
Added 1 day ago
C
Project Manager - contract
CBRE
Vancouver, BC
- Full-time
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and…
Added 1 day ago
R
Industrial and Technological Benefits (ITB) Manager
RTX
Ottawa, ON
- Full-time
We are presently seeking a highly skilled Industrial and Technological Benefits (ITB) Manager to support several large defence projects across Canada. This is a dynamic and visible position…
Added 1 day ago
PC
Guest Experience Supervisor
Pursuit Collection
Banff, AB
- Full-time
Act as the manager on duty, take charge of all guests and cash handling security for the Banff Gondola
Added 1 day ago
IG
Human Resources Generalist
Insight Global
Toronto, ON
- $70,000 to $75,000 CAD / year
- Full-time
Insight Global Canada has an exciting opportunity for a HR Generalist to join our growing team in Canada. This role will be located at our Toronto office, and report into the Manager,…
Added 1 day ago
HG
Communications Manager
Hypertec Group
QC · St-Laurent, QC
- Full-time
Join a global company shaping the future with technology that drives lasting impact.
Added 1 day ago
TM
Industry Relations & Business Development Lead
Toronto Metropolitan University
Brampton, ON
- Full-time
As Industry Relations & Business Development Lead, you’ll drive outreach and business development initiatives, cultivate new partnerships, and grow existing relationships with industry,…
Added 1 day ago
DE
Area Operations Manager Eastern Region
DHL Express
Montreal, QC
- Full-time
Manage employee/labour relations through appropriate application of Collective Agreement
Added 1 day ago
Coordinator, Facilities Planning Projects / Coordonnateur, Projets de planification installations
MSC Mediterranean Shipping Company SA
Montreal, QC
MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC…
Added 1 day ago
UO
Health and Safety Coordinator (2026-MP-23)
University of Windsor
Windsor, ON
- Full-time
Reporting to the Manager of Employee Safety and Wellness, the Health and Safety Coordinator is responsible for supporting a safe and healthy work environment by managing and coordinating…
Added 1 day ago
K
Service Sales Consultant
KONE
Ottawa, ON
- Full-time
Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings…
Added 1 day ago
AG
Associate Director, Search
Adelphi Group
Toronto, ON
- Full-time
A chance to be part of and grow within a global network of agencies.
Added 1 day ago
SC
Coordinator, Marketing // Coordonnateur·trice, marketing
Swimming Canada
Ottawa, ON
- Full-time
…lifestyle of swimming, sport, fitness and health. Canada is a global leader in high performance swimming and development for both Olympic Program and Paralympic Program swimmers. Swimming…
Added 1 day ago
CG
Food Service Supervisor - Temporary full time
Compass Group Canada
Woodbridge, ON
- Full-time
Employee relations experience in a unionized environment is an asset.
Added 1 day ago
CG
Tim Hortons Supervisor - Full-Time
Compass Group Canada
Sudbury, ON
- Full-time
Employee relations experience in a unionized environment is an asset.

Siemens

Customer Service Manager - (Building Automation & Fire Systems)

Ottawa, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 5+ years' Building Automation Systems experience required;
Posting language: English
Posted: Oct 2, 2026

Original job description

Change the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

What will you do?

As Client Service Manager - Building Automation and Fire Systems, you will foster relationships with assigned accounts in order to achieve agreed Order Intake budgets and maintain excellent customer relations.

RESPONSIBILITIES:

Customer Account & Service Management

Continually review customer needs/demands and advise on and optimize the activities of Service Technicians accordingly on all assigned service accounts i.e. maintenance visits, repairs, training demonstrations etc.
Advise Service Supervisor and Dispatcher on service visits and handle all call-back problems.
Manage the Contract Renewal process for assigned accounts in conjunction with the Service Manager; Review and ensure contract costs are accurate to ensure repeat year on year profitable renewal.
Renewal costs to be sent to customers and agreed upon at least one month prior to end of contract year.

Service Projects & Small Works Management

Be responsible for all aspects of small service work requirements from proposal stage to final close-out and invoice.
Generate customized competitive proposals for small system modifications repairs based on exact customer requirements.
Collaborate with the Service Small Work Project Manager and handover some small work projects.

Vendor, Stakeholder & Business Development Collaboration

Liaison with other contractors/sub-contractors where necessary to ensure site operations are fully co-ordinated; Negotiate the most cost effective solution for sub-contract suppliers and all other suppliers in-line with purchasing policies and procedures.
Liaise with Service Project Sales to share service leads and support the quotation process and maximise opportunities.

Location: This position supports the Ottawa/Kingston ON area. This is a hybrid role requiring in-office presence 1-3 days/week.

What will you need to succeed?

Education & Industry Experience

4 years in college/university in Mechanical and electrical engineering and/or HVAC knowledge or other strong field experience or an equivalent combination of education and related practical Building Automation Systems (BAS) experience.
5+ years' Building Automation Systems experience required; Fire and/or Security knowledge beneficial.

Customer & Business Acumen

Strong customer focus - able to sell small work, manage service maintenance performance, and deliver outstanding customer satisfaction.
Commercially and technically aware.

Organizational & Communication Skills

Proven organizational skills - able to plan effectively and prioritize workloads including the ability to multi-task and delegate effectively.
Self-motivated and calm under pressure.
Strong verbal and written communication skills in English.
IT literate.

Other Requirement(s)

A valid and unrestricted G/Class 5 driver's licence and vehicle is required to participate in the Siemens Fleet Program and for travel to customer sites within assigned region(s).

Why you’ll love working for Siemens!

Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
Solve the world’s most significant problems – Be part of exciting and innovative projects.
Engaging, challenging, and fast evolving, cutting edge technological environment.
Opportunities to advance your career and mentorship programs on a local and global scale.
Competitive total rewards package.
Profit sharing available.
Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
Participate in our celebrations, social events and offsite business events.
Opportunities to contribute your innovative ideas and get paid for them!
Employee perks and discounts.
Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2026 and Canada’s Top Employers for Young People 2026.

[Salary is commensurate with experience, and ranges between $75,000 CAD - $90,000 CAD, excluding bonus and benefits. In addition to base salary, this role includes eligibility for an annual discretionary bonus 10% of base salary, based on Company performance metrics]

#SmartInfrastructure #BuildingAutomation

About us.

We share our ideas and champion the people behind them.

Siemens Canada is a leading technology company focused on industry, infrastructure, mobility and healthcare. The company’s purpose is to create technology with purpose, transforming the everyday, for everyone, since 1912 in Canada. By combining the real and the digital worlds, Siemens empowers customers to accelerate their digital and sustainability transformations, making factories more efficient, cities more liveable, and transportation more sustainable. A leader in industrial AI, Siemens leverages its deep domain know-how to apply AI – including generative AI – to real-world applications, making AI accessible and impactful for customers across diverse industries. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a leading global medical technology provider pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. In fiscal 2025, which ended September 30, 2025, Siemens Canada generated revenues of approx. $2.3 billion CAD. The company has approximately 4,600 employees from coast-to-coast and 38 office and production facilities across Canada.

To learn more about Siemens Canada, visit our website at www.siemens.ca

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Notice available at www.siemens.ca.

Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Sur demande, Siemens Canada prendra des mesures d’accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.

En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Déclaration de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca.

Job ID

521197

Posted since

03-Sep-2026

Organization

Smart Infrastructure

Field of work

Customer Services

Company

Siemens Canada Limited

Experience level

Experienced Professional

Job type

Full-time

Work mode

Hybrid (Remote/Office)

Employment type

Permanent

Location(s)

Ottawa - Ontario - Canada

Apply About employer

More about this job

Responsibilities

The Customer Service Manager will foster relationships with assigned accounts to achieve order intake budgets and manage service maintenance performance. They are responsible for overseeing service technician activities, handling contract renewals, and managing small service work projects from proposal to close-out.

Requirements

Candidates must have at least 5 years of experience in Building Automation Systems and a background in mechanical or electrical engineering. A valid driver's license is required, along with strong organizational, communication, and customer service skills.

Skills

Building Automation Systems
Customer Account Management
Mechanical Engineering
Electrical Engineering
HVAC
Fire Systems
Security Systems
Project Management
Contract Management
Technical Sales
Customer Service
Vendor Management
Communication Skills
Organizational Skills
Problem Solving
IT Literacy

Benefits

Flexible work environment
Flex hours
Telecommuting
Profit sharing
Vacation entitlement
Mentorship programs
Employee perks and discounts

Visa sponsorship

Not detected in the job text

Keywords

Building Automation Systems
BAS
HVAC
Fire Systems
Security Systems
Mechanical Engineering
Electrical Engineering
Service Management
Contract Renewal
Project Management
Customer Relations
Technical Sales
Vendor Management
Smart Infrastructure
Fleet Program
Customer Service
Maintenance
Repairs
Proposal Generation
Site Operations
Business Development
Industrial AI
Sustainability
Digital Transformation
Engineering

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